This place is amazing. It's just something about it. I love love love the whole concept of how they deliver service. Burgers are on point. I'm the biggest on customer service so this place would be perfect for anyone who feels the same way. Didn't give it 5 stars because of the prices. I spent 26 dollars on two burgers and fries. Kind of insane. There should be fries with every burger for that price even if it means giving just a couple of fries just so it won't seem like you paid a shit load of money. Once again, AMAZING place. Love it!!!!! I had to add this because it was on my heart. I didn't like the manager on duty today for a simple reason. He didn't treat the staff with respect. These people have families to feed and bills to pay just like you. In my opinion they did a great job in the hot kitchen making food for customers. Mind you the ac wasn't working there today. If you want it rushed so bad then you get back there and do it. Problem solved
(4)
Kelvin V.
What can I said this burgers are awesome. They got it right twice ( we went twice in three days) all our burgers were the way we ordered. One side of Frieda can wrong and it took them no time to fix the issue. Way to go!!!! The servers are well aware of everything, I don't know if is this location in particular but boy what an impression.
(5)
Issang G.
I ordered the Bobby Blue burger with angus beef. The meat was cooked a perfect medium well. Yum! But I can barely taste the blue cheese. Only a little of it was placed in my burger. I also ordered the black and white milkshake. It was good! There's not much I can say about the fries. I'd skip it if I were to go here again. All in all, the burger and milkshake tasted good, but I'd still pick Shake Shack any day.
(4)
C B.
Was moseying around Roosevelt Field Mall and hunger set in. This place looked interesting. Figured I was in the mood for burgers anyways so, what the heck. Counter gal was friendly and helpful. Followed her suggestion and went with the Burger of the Month; Cheyenne. Ordered a Half and Half of Sweet Potato Fries with Onion Rings. (See picture.) The Frozen Pear Cactus Margarita looked mighty interesting, but I decided against since I had driven in alone. Went with a frosty Fresca instead. They give you a number that you place on your table and the food is brought to you. Enjoyed the pleasant decor and awesomely groovy tunes in the meantime. FINALLY!!! A burger place that understands what Medium-Rare really means. Hot damn! My food was perfect. Burger was done to perfection, as was the bacon on the patty. Just enough sauce, not swimming in it. Fries and rings were crispy and tasty. My only complaint which I'm not reflecting in the rating due to location - tad pricey. Not the place to go to save $. However, I was so satisfied with my meal that the prices pale in comparison.
(5)
Casey A.
We finally hit Bobby's Burger Palace at Roosevelt Field. I have to start with my biggest misconception; I was certain this place was going to be ridiculously overpriced because of the celebrity chef aspect. Wrong! There is nothing overpriced about an excellent $8 custom burger, My wife went standard with the Palace Classic (see picture); a standard American cheese, LT & red onion burger. She reports it was good but would benefit from shredded lettuce instead of a giant lettuce leaf. My son ordered the Burger of the Month; The Cheyenne Burger (See picture). This is a beauty! Smoked bacon, cheddar cheese and BBQ sauce. What I can't understand is why this isn't on the regular menu? It's too good to just show up once in a while. I had the New Mexico (see picture). Why is it so hard to find a green chile burger on Long Island? Well this is just a dandy. Roasted green chiles with just a little heat, messy queso cheese sauce and delicious pickled red onions. Now that I know it's here, I will be returning for sure. We shared the Half & Half (see picture); beer-battered onion rings where you can really taste the beer, and super crispy french fries. I can think of a dozen restaurants that would benefit from learning how to make their fries like this. They have a fry sauce that was clearly stolen from Roast Sandwich Shop, but all that means is its really good. And the chipotle ketchup is also great with the fries. I expected good burgers that were massively overpriced. I got great burgers that were priced just right. This is now another burger joint that makes Shake Shack look silly. When I left Bobby's I was full and satisfied. Shake Shack not so much.
(4)
Iqbal K.
Burgers and shakes here decent. Beer battered onion rings are yum. Shakes are better than many crafty burger joints.
(4)
Deborah M.
So we tried it again. I had the Dallas burger, my husband had the Carolina burger. I still give it 3 stars. Nothing all that special. We just wanted a burger instead of Chipotle.
(3)
Angie A.
Very tasty milkshakes and fries. Dine in experience is great. Service is over the top. Looking forward to my next visit.
(4)
Marissa M.
Bobby Flay, you did well! Burger Palace is an awesome name to start with. I love the overall Interior design here. Olive green leather swivel diner seating, counters from the 60s. I enjoyed every element here. I love the organization here. This reminded me of Smash burger but revamped. The Menu was enormous with a wide variety of Burgers. I had had a hard time deciding which burger to choose. The friendly Cashier suggested the LA burger with fresh avocado and water cress. I paired that with a Prickly Pear frozen Margarita and sweet potato fries. For my daughter I ordered the Grilled cheese kids meal for $6.50. The prices here are very budget friendly. An $8 frozen Margarita???! They were very generous with the tequila. Food Is brought out to you once you have found your seat. Seating is shared with others on a long diner style counter top table. The wait staff is very attentive. This is a great place for a quick bite with family or friends. The LA burger was fresh and delicious. Cooked to perfection. Char broiled taste. Pillow soft sesame bun. The sweet potato fries were hand cut and perfection with the Honey Mustard Spicy dipping sauce. A must try! I really enjoyed my Margarita. Every last sip. Perfect portion size for me not to get wasted. ILL BE BACK BOBBY!
(5)
Damon T.
I had never heard of this place before and didnt have my hopes up after being disappointed with my meal at Flay's steak house in Atlantic City. I am glad to say that I loved my burger. I loved how flavorful it was and wish I had ordered extra bacon. It was cooked perfectly for a medium-well burger. Their fries were reminiscent of Five Guys but with less salt. I doubt Id be willing to travel all the way out there just to get a burger but if Im in the area I will certainly visit again.
(5)
Michael C.
Really enjoyed my LA burger and loved the different sauces at the table. The fries and onion rings we ordered were delivered warm, not hot, and that affected crispiness. I'd return again, but I'd send back the fries/rings next time if they weren't perfect .
(4)
David M.
I'm dropping a star from my prior review because on a return trip to BBP I had lousy service. The cashier tried to tell me which burger I should order before I could even open my mouth! After our group ordered and found seating, when I asked an employee to wipe the counter for us, nicely I might add, well let's just say they instantly became deaf. Finally I was able find a young lady who finally did wipe the counter down for us, seconds before the food arrived, which by the way is tasty. Just very annoyed with the service.
(3)
Tessie B.
I like and secretly hate this place. Awesome concept, and like the community seating. It honestly make you have conversation like human beings instead of being glued to your phone. Yes the food was good, of course it would be to have Bobby Flay's name on it. But the price....yikes! We came here on a gift card from xmas and still had to drop even more money. 1 burger, 1 chicken sandwich, 2 orders of fries, 1 soda and 1 milkshake was just about $50. That is a bit much in my opinion
(3)
Elaine L.
The system at bobbys burger palace is simple. You order and pay at the front and they give you a table card and they bring you your food and clean up after you. The burgers were well priced at about $8 each. I was able to try the brunch burger and the dallas burger. The brunch burger was topped with a runny egg, american cheese and smoked bacon and the dallas burger was topped with a spice crusted patty, monterey jack cheese, bbq sauce and some tangy slaw. You can also ask for your level of doneness from rare to medium and well. Both burgers we had were served with a big spear of dill pickle on the side. You can get any of your burgers crunchified for free by topping it with a small handful of crispy potato chips. Someone at our table got the bobby blue cheese bacon burger and I wish I had also gotten that instead because bacon is always better. They also had an avocado burger that sounded good. For a side I got a half and half french fries and beer battered onion rings even though they also have sweet potato fries. I have to say I was slightly disappointed by this. The half and half only came with 2 onion rings. They give new meaning to thick cut. Each ring was a 2 inch onion half fried. It was tasty but I do think two inch is excessive since it made it hard to eat. And it only came with 2 if they cut it in half I would have gotten 4 which would be more satisfactory for me. The way this onion ring was designed would have been a good topping for my dallas burger unfortunately that was not the case. The fries I got were mostly ends and I only got a few full fledged french fries. They were mostly nubs that had probably fallen to the bottom that I got tired of eating them and gave some to the baby at our table. i did like the different sauces on the table not just your regular ketchup and mustard but bbq, jalapeno sauce and chipotle ketchup too. I guess one of the big draws to this place is the boozy milkshakes alog with their virgin milkshakes and malteds in flavors like pistachio and blueberry pomegranate. The vanilla caramel bourbon seemed like a crowd favorite but the one that caught my eye was a pineapple coconut rum milkshake. They also had sam adams, some other beers and wine and even a frozen cactus pear margarita. Their bottled sodas are the same as their fountain sodas. I was hoping for a boylans, stewarts, birch or maines or even settle for a mexican coke but they did not have any. The only interesting thing was they had vitamin water at their fountain. Better off with a spiked shake. The tables were mostly bench tables and counters that had a communal feel with a slightly retro jetsons type look. I do have to say that the stars were the friendly staff. From entrance to exit the staff were extremely helpful and nice. I would probably return again to try some other burgers but thats only when I don't want to wait at shake shack across the way.
(3)
Lili L.
So when I first heard about BBP, I thought to myself: thank the lord for putting an iron chef's burger joint near me (albeit, my least favorite iron chef)! Having fallen absolutely in love with Michael Symon's B-spot (sadly only in ohio) I thought this MIGHT satisfy my burger cravings. No, there is clearly a reason why Flay is my least favorite iron chef. Why did I even bother? Oily burger, cheap cheap buns - like the ones you buy for a dollar for an 8 pack at a grocery store, results in none other than...soggy buns. And how about some truffle fries? Let's jazz it up a bit maybe? So much for Bobby Flay inspired burger palace. Smashburger is a much better alternative.
(2)
Jane K.
Hands down the best burger! My favorite is the Philadelphia Burger. I went not expecting much and had a huge craving for a burger. I was amazed at the first bite! I love how you can also pick your seat at the place.
(5)
Sara W.
Bobby's Burger Place is overall, pretty good. Ingredients are fresh and I haven't had a time my burger wasn't cooked just as I requested. I usually get the LA burger which has cheese, watercress and avocado relish (sucker for avocado). The fries and onion rings both are fairly solid, and pretty good portions so it's possible to share between two. At Bobby's, you order your food, grab a number, sit down and wait for your order to be brought out. The way the seating is set up makes it sometimes difficult to find a spot, but I've never had to wait more than a few minutes for space to open up. Prices are a little steep (40 bucks for two of us) but for an every now and again treat, it can be worth it!
(3)
Eric R.
BBP was one of the first "casual dining" burger restaurants to pop up around long island. Well hell I don't know that for certain but it was the first good one that I was aware of. Now we have a ton of fancy burger joints on LI and BPP isn't the best one anymore on my personal list but its still consistent. There is nothing wrong with the food at all. Its friggin good. You won't leave here hungry either they don't skimp on the portions. However you are spending almost 1.5x more in comparison to other burger joints. Also because its in the mall it may get super crowded. The staff is always on point and super quick but you can't do much about a line out the door. The burger menu stays the same but every month they have a burger of the month. You got your typical burger joint sides like fries and onion rings. All very good. They also got some damn good shakes. They take it even a step further and offer alcoholic shakes. I had one for the first time a week ago and it was much much much better then anticipated. Its the middle of winter so I won't be going shake crazy but when the warm weather hits I might have to stop in here more often.
(3)
Joe E.
I have eaten here many times and I have had mixed feelings. If they manage to cook my burger to order (med-rare) then it's a great burger! But when I get served an over cooked hockey puck I'm not so happy. Consistency people!!! The sweet potato fries are awesome! I had the brunch burger for the first time today and it was one of the best burgers that I've had in a long time. This should really be a 3 1/2 star review but the burger today was so good that they get bumped up to 4!
(4)
Serena S.
Bobbys has a pretty wide selection of burgers that are pretty good, however if I'm being honest, I can't say that I was wowed by any of them. Their onions rings are really good but I didn't come here to rave about them. What I did come to rave about is their vanilla caramel bourbon milkshake. If I could drink only one type of milkshake for the rest of my days, this would be it. It is literally the most perfect mix of bourbon meets ice cream and to top it all of nicely, a few swirls of caramel simply make it the best thing you could possibly drink - ever.
(3)
Katie H.
I'm surprised it took me this long to finally try Bobby's Burger Palace. With Bobby Flay's name attached, I was excited to check this place out. It's situated right on the outskirts of Roosevelt Field Mall, which is pretty convenient. Their menus provides some unique, innovation options as well as customize-able ones. I have to say, there's not many places that top burgers with potato chips. At, BBP... you can do that for free and "crunchify" it. The layout of the restaurant is very different. How do I describe it? The tables are more communal and structured in a winding shape so that people can sit on either side. It's great for groups. The burgers are OK. I had the Vegas medium-rare with American Cheese, Fresno Red Chilies and BBQ Crunch (a fluffed up name for BBQ chips). But what I think truly shines here are the shakes and fries. If you're like me (and sometimes a kid at heart when it comes to food), you love to dip your french fries in your milkshake. So naturally, my friend and I ordered Vanilla Bean & Dark Chocolate shakes to share with a basket of piping hot fries. It was the best decision we made all night. If you're not into that, they have a fantastic selection of sauces at the table. (Jalapeno to spicy chipotle, yum.) We ended up going later at night since it was after a YEE. But the place is open till 10pm which was great. The workers were nice and our food was ready in minutes. I don't travel to RF too much but if I'm ever in the area, I will make my way and visit BBP.
(3)
Lita W.
Got the LA burger. Not enough avocado in my opinion. And the jalapeño sauce was not spicy at all. I wish they seasoned it better but I guess I could add my own salt and pepper. Medium rare is pretty good though. A friend crunchified his burger, which is basically adding chips to it. He loved it. He thought the fries were really good too, especially with their sauce.
(4)
Evonna A.
The food is good but quite over priced. There is no sit down service which is annoying if you're traveling with a large party. The ambience is casual, great place to go after a long day of shopping.
(4)
Mary A.
Love it !!!! Not a burger person but once in awhile great service ! Clean and delish!!!
(5)
Fariha S.
It's OK. I have had better burgers (check out Umami Burger). It is one step lower than Shake Shack burger-wise, but it has better milkshake options than Shake Shack does. I got the crunch burger (had potato chips inside) which came with a pickle on the side. It was just an average experience. Nothing special.
(3)
Lisa M.
Was a bit salty. Was just ok. Had the texas The usual sweet potato fries and water. Lol. Could have used another water. Been there twice now different burger. Not memorable but not bad either
(3)
Mike S.
I always enjoy going to BBP. The food and ingredients are high quality, the burgers are prepared the way you want them and I love the selection of condiments right on the table. Tonight, after a particularly stressful day, my wife was in need of a burger and we decided to come here after going through all our dining options - it was a great choice. I got the classic and my wife got the bobby bleu. We both ordered them medium well which left the burgers slightly pink, but definitely juicy. We also shared an order of fries and onion rings. I like the selection of condiments from ketchup, yellow mustard to chipotle ketchup, jalapeno sauce and something called "burger" sauce which has a raisiny flavor to it - probably made with ancho chilies. All the sauces are delicious on their own, but I like to combine them on my plate like a little Picasso mixing paints. With different amounts of each I come up with a new flavor. My latest creation is a little ketchup, the jalapeno sauce and the burger sauce - it was really hitting the spot. Free soda refills, but they also have alcoholic beverages when you want something with a kick. They have plenty of napkins on the tables - and you are going to need them! My knocks on this place is that onion rings, while tremendous tend to be a little greasy and I was surprised to see the chairs looking so ratty. It's already showing some rough age for a place so young. I don't mind so much - I'm not adverse to a divey place, but when you have "palace" in your name its not the look you are striving towards. Regardless, the servers do keep the place clean I must say. Don't let those little knocks stop you. It's a good choice when you are in the mood for a burger and a worthy addition to the many quality burger establishments available nearby.
(4)
Jess W.
Bobby's burger palace is Bobby Flay's new fast casual restaurant. We came here for lunch on a Saturday and while we didn't have to wait in line for long, finding a seat was tough! Alas, we were able to snag a seat after stalking some other diners before our burgers came out. The burgers were okay and the menu has a full range of southwestern options. Honestly, I don't think that it's worth the price. A soda, side of fries and a burger came out to nearly $20!
(3)
Doreen L.
As you can tell, I'm a burger fan. However, this place was just not all that great. When I know I can go down the block to Shake Shack, or to bareburger, or Zinburger, this place falls to the bottom of the list fairly quickly. The fries were just that ... fries. The classic burger was nothing spectacular. I left without much of an impression, and just knew that I was full. I honestly don't see the big deal with this place, but if you have to eat while at the mall, this is probably a solid choice, instead of the food court teriyaki.
(2)
1 K.
I saw someone gave off stars for price, which compelled me to write this review. This place serves burgers according to temp, has great sweet potato fries and shakes. That's hard to find around here, so deal with the price (which isn't bad anyway). Also think about the location. Another thing I appreciate is the customer service. The managers and servers are very caring. Thanks
(5)
Evan B.
I rarely ever do this, but I feel this is necessary after the experience I just had at the Garden City Location of Bobby's Burger Palace. Let me get right to the point: the meal was awful in every way. The portions were extremely small and the food was not good. It was terrible. Frankly, after eating there, I wished I had gone to a fast good place. I was expecting a burger that Bobby Flay had designed. I ordered the Palace Classic, medium well, and it was dry and flavorless. I had it with sweet potato fries, which were nothing special, and a vanilla shake, which was very small for five dollars. The meal I ordered cost around $17-18 and after eating it, I did not feel full at all. That is shameful that I spent nearly $20 of my hard-earned money on what should have been a complete meal that was less filling than an appetizer at most restaurants. I was shocked how bad it was. I thought even BurgerFi was better than this place and would have rather gone to All-American than both of them. This was not high quality food, but the prices were certainly high. I rarely write reviews, but this place was that big of a rip off. Even the service was lousy. The waitress spilled the toppings of the burger on to the table and then said she would bring new toppings, which of course, she never did. Then, we each asked for a glass of water, after spending a total of nearly $80 on our meal, and only receive two water glasses. Just shameful. Save your hard earned money and don't even try it once - you'll regret it.
(1)
Ana Q.
The burgers were done very well, they got the temperature perfect medium rare and rare for my husband. The fries were pretty good crunchy but not perfect, also the onion rings batter was seasoned perfectly except they needed to be a tad be crispier. The milkshakes and drinks are a bit over-priced since the portion is really small. My family and I really enjoyed the overall atmosphere since it has a very "old school" feeling the the way things are run. You go up to the counter and they take your order, then they serve it. Service was really fast and the food tasted really fresh and delicious.
(4)
Valerie B.
Two stars because the food is pretty good. But I am pissed off. I push my mother in a wheelchair because she has a hard time walking and getting into this restaurant is a Pain in the Ass! The door are hard to open and push a wheelchair in at the same time. They do not have a button to press that opens the door for you. At one point the door closed on me and cut the top of my foot. And there's two f'in doors! And did anyone in the BBP offer to help us? NO! No one helped us. It was ridiculous. And still I had to navigate the wheelchair through the rope line. This place was terrible and I'm not sure I would want to come back because of the obliviousness of the staff. This place needs to be more handicapped friendly!
(2)
Jessica S.
Cant believe I waited soooo long to try this spot! Walked by it a million times, not sure how I could play my boy bobby like that! ....lol The place: In the mall but you can only enter from outside....WEIRD ....but okay. Place is kind of small has a few "s" shaped tables that sit about 10ish. ONLY one bathroom....meaning for one person at a time...YIKES! Gets packed and seems like its always occupado! The process: Place your order, take your # and have a seat and wait for the food to be brought to your table. Didn't wait long for our food. Free refills on fountain drinks. You can order your burger anyway you want it cooked....I got medium well. Got the CRUNCH burger, cooked perfectly, juicy! Crunch is topped with cheese and potato chips....YUMMM....on a sesame seed bun. Also got sweet potato fries....also really good...came with a side of tangy honey mustard. Menu is okay....they have different types of burgers like the LA and Miami....varying from blue cheese. ..beacon...and avocado relish. Also have salads and a grilled cheese on the menu! OH YEA....and they also have a grilled chicken option....which you know I love! Will DEF be back!! Great burgers and great service! Bobby Flay is a Brooklyn boy, so hes REPRESENTIN!
(4)
Kerri O.
Came to BBP twice now and I like this place. Its more a 3.5 star but because the price is pretty cheap here I am giving it a 4. All burgers are around $7 which I think is pretty cheap although I am surprise to read some yelpers think its pricey here consider places like zinburger/bareburger are around $15 per burger.. Their system is pretty simple, you go in and line up to place your order, find a seat and they will bring you your food. I tried their brunch burger and dallas burger and both are pretty good. Hubby tried the vegas with potato chips as a topping and its def interesting. The buns could have been better but the beef/turkey all cooked really well both time I was here. Their potato fries and sweet potato fries are really good with perfect crunch. For $5 you can get both and the portion is pretty generous. Soda is with free refill also! Dont expect any gourmet burger or anything that will super impress you here, but dinner for 2 for about $25 and you get a pretty good meal and I am sold. Will continue to come here whenever i go shop at the mall, thanks bobby flay!!!
(4)
Shenae O.
Delicious!! I ordered the topless burger salad (basicaly a bunless burger). Normally when I eat a burger I need ketchup! Not here! It was seasoned so well I needed not one thing more. Great fries and onion rings too. Definitely a place to visit and revisit.
(5)
Esther H.
The best burger place I've ever tasted! I'm a Bobby Flay fan so I was expecting a lot from this place, and it most definitely exceeded my expectations. I got the LA burger (cheddar cheese, tomato, guacamole, and watercress), and it was amazing! The price is reasonable (around 8-9 bucks). The sweet potato fries are good as well! I will most definitely return to Bobby's Burger Palace!
(5)
Timeeka M.
The customer service here is excellent. French fries will have to be purchased separately. You will have the choice of how well your meat is to be cooked.
(3)
Shira F.
Bobby Flay, you've done good. Was in the mall getting my phone fixed when I felt a pang of hunger hit my stomach. I've been reading a bunch of reviews from my yelp friends speaking highly of this place so I decided to pop in. I didn't really like that you have to walk outside to get in, especially in late January. Not cool. My sister and I were greeted upon arrival, placed our orders, and took a seat. Upon first view I found the place to be smaller than I expected. But, there was ample seating and it was far from busy when we were dining in. It took about 3 minutes to receive our burgers. My sister ordered the Napa and I ordered the classic but added bacon. We also got onion rings and fries. Burgers came out about 5 minutes before the rest of our order. That was strange for me. I wish it had all came out together, especially when it wasn't busy. As for the food, it was pretty good. Mine was cooked rare just how I liked it. But it wasn't special. Nothing particularly exciting about it, but I guess that's my fault for not ordering a more gourmet burger. I did love the bun it was served on. Though my sister enjoyed hers, the portion of goats cheese was a little overwhelming. Onion rings were on point. I wish they had some fun dipping sauce to go with it though. The fries were perfect and the fry sauce was spicy and addicting. Food was good, price was pretty good, and service was okay. I'd come in when in the area again, but there's always Shake Shack 10 minutes away.
(4)
Richel R.
I love that this place gives you a choice of turkey, beef or chicken. I had never tried a turkey burger before, but after trying it at Bobby's Philadelphia style, who could resist? I also recommend chicken breast L.A. style. The french fries and sweet potato fries are so addicting. I was eating them on the way home after taking out, and finished them! If you're in the mood for fries, this is the place! The BBP fry sauce is way better than ketchup and has a tangy spice that reawakens my senses. Also, what burger/fries combo wouldn't be complete without a shake?! The milkshakes here are nice and thick. Dining in is also great. The seating is unique; they have front tables in S-shapes. All in all a very casual dining experience if you want a burger and fries, but it is a little costly. I recommend trying it at least once. I did and have been back several times!
(4)
Scott S.
Very happy with the food on my first visit here. I ordered a simple bacon cheeseburger with cheddar cheese cooked medium with a side of fries. I sat down and within a few minutes my burger was served to me, cooked exactly as I asked for it. The fries were excellent, not too small and not too thick, cooked to a light crisp. The burger had good flavor and the amount of cheese and bacon was perfect, which was nice to see, as so many places skimp on either one or the other. I'll definitely be back again and will be trying out a shake. As far as price goes it really wasn't that bad. Cost me 15 bucks for a burger, fries, and a drink. Well worth it in my opinion, its not like you're getting a tiny burger king burger here, its large and filling.
(5)
Kristy R.
I had no idea this existed at RF until a friend and I were shopping recently and happened to see it. It's a smallish location but still has plenty of seating. There are no individual tables and chairs. There is one long table that winds in the middle, and another by the windows. They also have hooks for your purse underneath the table (bonus points from me for that alone). The menu is printed on the wall. There are plenty of burgers to try, as well as a burger of the month. Neither of us were very hungry so we decided to go with appetizers instead. I got the 2 for 2 which for $4.99 gets you onion rings and sweet potato fries. Once you pay, you are given a number which identifies your order to the servers. Getting our food was a bit slow considering it was 9PM and the place wasn't even halfway full. I decided to check out the restroom in the meantime. Big problem here. One mens room, one ladies room, no stalls, just one bathroom for both. I can see this becoming an issue when it's crowded. When I returned, our food had just arrived. There are different dipping sauces and condiments at every seat at the table. I tried the BBQ, which was good, and the spicy mustard (also good). My sweet potato fries were awesome and flavorful, my friend's regular fries were just as good. The real disappointment came from the onion rings. I don't always eat battered food, but when I do, I want good freakin' batter. The batter here was meh and the onions they use were tough as hell. I decided to make it into a knife and fork job and cut the ring in half. Nope. Didn't work. Ultimately both my onion rings went to waste and I relied on my fries instead. Overall, it's not a bad place but it could use some improvement. I do want to try a burger next time considering that's what they're known for.
(3)
Melissa W.
By far the best burger place ever!! 1)They cook your burger perfectly, if you want rare they make your burger perfectly rare, usually places end up making my burger medium rare 2)The staff is really nice and caring 3) They have the best milkshakes 4) Very clean
(5)
Daniel P.
Nothing out of this world but the burger was good. Fast and good service. Will return.
(4)
Gary F.
Great burgers, great selection and the staff are great! Everything is tasty! A little on the pricey side but well worth it! I didn't know the place was a booby flay burger place but it was so good it makes complete sense! Can't wait to go back
(5)
Jenna G.
These five stars are solely based on the service I received while visiting Burger Palace on a recent Sunday PM. When I visited I was with my 2 children and they were causing quit a scene while placing our order. A nice clerk named Adam tried to cheer my kids up by talking to them directly. He was indeed able to calm them down by making great recommendations. Before we could even get to the table Adam had a high chair waiting for my youngest. Thank you burger palace for making this moms experience easier than anticipated.
(5)
Tammy W.
I really like bobby's burger palace. The food is good and service is pretty quick. I've tried a few of the burgers and they're all pretty good so you can't go wrong with any of them. The fries are ok, not my favorite and they cost extra so it's eh
(4)
Thomas B.
Not bad bobby not bad at all. Good alternative to a diner burger. Definitely dig the sauces.
(4)
Sarah L.
Went back on Tuesday and I would guess he was the manager but he Was so so soooo friendly! Kept coming up to me to make sure I liked my food or if I needed anything else and made a couple jokes about the weather. Besides how friendly the staff was. The burger was amazing as usual. I got the miami burger this time.
(5)
Sal L.
I've been dying to try these burgers as a good friend has highly recommended them. The good point is that this is a great tasting burger; better, in my opinion, than all the other burger places out there. The angus patty is large, thick, tasty with that grilled taste, and moist (I ordered mine cooked medium). If there is a "bad" point, it's that these burgers are so loaded up with such unusual ingredients that you may wind up choosing a burger that was good but you may have preferred a classic bacon cheeseburger. This was my case. I had the Carolina, which had green onion slaw and some bbq mustard sauce. Very good burger but once I tasted my kid's plain cheeseburger (from the kid's meal), which was cooked well-done, I was a bit disappointed with my choice. The fries were very good too. They seemed to be partially skinned and well-seasoned. The onion rings may be the best I've had so far. They were large and thick, but not overly battered. There's a tray of different sauces on the counter that you can slather on your meal. I really liked the chipotle ketchup mixed together with the spicy jalapeno sauce. Vanilla Bean milkshake was delicious too and really helped sooth the spiciness of the flavors. I found the service to be good. The waitstaff was readily available and constantly seeing if everything was alright, such as getting us a fresh, squeeze-bottle of ketchup. The register area was slow, with only one register open at the time. This was causing a cue to build up. There seemed to be other employees available to open another register and this was a complaint I heard from customers behind me. The restaurant is clean and we could only find room sitting side-by-side at the squiggly-shaped counter. The bathrooms are single use occupancy. The water coming from the Men's Room faucet was ice cold and can't be adjusted. This was annoying. Overall though, this is a place I'll be coming back to because it is the best TASTING burger meat. I've just gotta find the right one that won't disappoint me.
(4)
Biru S.
What an awesome restaurant! I love the whole theme behind the place, it is restaurant grade food in a fast food style establishment. You walk in, order/pay for your food then you proceed to sit down in the cafeteria style seating area. They will bring your food out to you and you enjoy away. You MUST get the sweet potato fries here as a side... They're incredible. No one would believe that you're getting a "fast food" burger here if you texted them a photo of what you get. When I left, I left a 20 percent tip on the table even though I don't think the staff expects it.... I could be wrong though.
(5)
Al F.
We have traveled from Indiana and there was no way, we would not visit Bobby Flay's places and let me tell you that it is well worth it! I had the Dallas! And my wife had the LA! Plus Onion Rings, Sweet Potato Fries, Mocha Kahlúa Vodka and Pinaple Coconut Rum Shakes!!! It really is a very fresh atmosphere attentive staff and the whole meal was simply delicious. If you are near any of Bobby's places, you should really try it, trust me, it's well worth it!!!
(5)
Nam V.
I'm not a big burger person. I love In and Out Burgers in Cali. Shake shack was up there for me. But Bobby's burgers are cooked perfectly and it is just tasty. Loved it. I love the pistachio milk shake that I got. The sweet potato fries weren't greasy at all and they tasted grear. The only reason I gave it 4stars instead of 5 is because the price is high for the small burger. Also I ordered the double side and it was essentially 2 small onion rings with fries. Otherwise I love the food here. Make sure you get your vip card.
(4)
Abigail G.
I absolutely love bobbys!! The burgers are always delicious and so are the fries. I love how every month they have a different burger. The margarita is good too, strong for my taste but tasty.
(4)
Tina W.
Here's how this place works: wait on line order and pay find an open seat display your order number on the table wait for the servers to bring your food to you devour your burgerrrr It's kind of a hybrid of a fast food joint and a regular sit in restaurant. Since you order yourself, but you wait to be served. Thank you to the server who was kind enough to switch my burger because my boyfriend ordered the wrong one for me while I was waiting for the restroom! :P I wanted the L.A. Burger, but for some reason my boyfriend ordered me the Santa Fe. The server saw the confused/mixed up faces we had and realized what had happened and kindly replaced my burger with the correct one without hesitation. I loved my burger! It was so juicy and unique. My burger came with avocado relish, watercress, tomatoes,and cheese. It was the first time I had watercress in a burger, but it's soo delicious. The avocado relish is pretty much guacamole with a spicy kick to it. The spiciness actually made it tastes better. Overall, I loved the food here and I loved the service. Thanks Bobby Flay! I think i'm gonna go get myself a burger now...
(5)
Davina A.
Had the LA burger with chips on top which was sooo good. Also had a side mix of fries and onion rings. Prices are decent is food is really good, only reason I am giving 4 stars is cause the girl who took our order at the front had a sour face upon walking in and was totally rude and unfriendly, acting like her life was the worst thing ever being there. Waiters were nice though, but still when you are entering a business thats not the kind of person you want to deal with up front, dont work in the customer service industry if that is your personality. Its all good though Bobby Flay, your burgers still rocked and I will be back.
(4)
Christina D.
Fries were very greasy and that wait was about 10 mins. Other than that burger tasted good and I like the chipotle ketchup and the dipping sauce for the fries.
(3)
Samuel C.
Bottom line, a great quality burgers. Yes there may be long lines and the seating is unconventional, but who cares. I like the location being in the mall but still being easily accessed from the exterior make it great to jump in and out on a lunch break.
(3)
Eileen C.
This burger joint is not bad. Came on a later Saturday night and it wasn't crowded. Got the dallas burger and got it crunchified (potato chips were thrown in). It was only alright. For a place with a focus on burgers, not impressed. While they do cook the meat to your liking (I got medium and it was perfectly cooked), I found it kind of lacking flavor to wow me. I added the burger sauce, jalapeño sauce, and chipotle ketchup to help me out in the flavor department. But it just wasn't great enough to give it any more than 3 stars. What I did find good was the onion rings. Crispy and large. And the honey mustard radish sauce it came with was AWESOME. The sweet potato fries weren't crispy enough and also lacked flavor. Black and white milkshake was good.
(3)
Diane L.
Bobby's burger palace is a much more comfortable and tastier fast food burger experience. Even though it's not like a full service restaurant, you get the waiter service where they bring you your food and get utensils for your food. They also clean up your table after you're done eating. As for the food, the burgers are pretty good with good options. Order medium well unless you like mostly pink burgers. But I can't say it's in my top 3 or 5 burgers. However, I LOVE their sweet potato fries and onion rings. They give you a lot especially for the fries that I usually share with one or two people. I also like that there are so many options for sauces that you can choose to try all of them on your burger.
(4)
Andrea A.
Burgers seem to have gotten smaller since when they first opened but they're definitely still yummy. I usually order a burger along with fries or their onion rings. The onion rings have a sweetness to them which is different. I also order milkshake. Might as well pack on the calories while you're there and get the full blown experience - no point in ordering a water or diet soda. The service is different than other places such as five guys or shake shack. You're given a number and when you find a seat available you keep your number displayed so that you're food can be brought to you. The servers are there to set you up with utensils and napkins and to clean up after you once you're done with your meal.
(4)
David Q.
The Turkey Burger that I ordered was terrible...no taste, undone, and was so crumbly. This place needs to give up on their hybrid-server idea because it isn't working with the current inattentive staff. The table next to me was trying to get a server to stop and help them for 5-10 mins.
(1)
Rich M.
Four of us visited Bobby's on Saturday 10/18. We didn't realize it was fast food type seating place and with the long line and people waiting to sit, we decided to walk the mall a little. We came back past 8:30 when there was no line and we could get seats. The burgers were delicious, but somewhat small we thought. I think a place like 5 guys has bigger and just as good burgers. The staff was excellent. Every burger we ordered added or took off something, but it was handled perfectly. The young lady who took the order never stopped smiling and got everything right (manager if you read this, please compliment her!). The regular fries were ok, very heavily fried. The sweet potato fries with the sauce were fantastic. The beer batter onion rings were slightly soggy, but good. Also $2 for a fountain drink is a good bargain and $52 total for four people is a pretty good deal, especially at a mall and a place like Bobby's where they could really jack up the prices.
(4)
CANDICE H.
Yummy,yummy,yummy. Bobby's burger palace is really a great burger joint. They serve great food, burgers, fries, onion rings and even cocktails. I like how they have special sauces (I'm a fan of Bobby Flay so I know he likes mesquite flavors) and even a kicked up ketchup. The set up of the restaurant is kind of like diner style counters . The only thing that is bad, is that you can't adjust your stool at the counter.
(4)
Darwin G.
First off, the maps in the mall are not helpful to find this place. I had a hard time. It's connected to the mall and from the outside, left to right, it goes from Loews Theater to Houston's restaurant, to a closed Modell's and a mall entrance. I learned about this place through Best Thing I Ever Ate. I had the Dallas Burger, BBQ sauce, cole slaw, Monterey Jack, and pickles. I ordered it medium rare and "Crunchified" or with potato chips inside. The burger turned out a bit messy, but that's fine, maybe ask for a bit less cole slaw because the liquid soaked the bun. Definitely BBQ sauce on the side because they put too much and it is really sweet. Despite these issues, the burger was really good. Most of it was medium rare, though I don't expect medium rare usually when I order a burger that way. The toppings gave crunch, both through the vegetables and the potato chips. It even comes with a tasty sour half pickle. I would throw on the Jalapeno sauce. It's a vibrant green with a fresh spicy flavor. The "Burger" sauce was a decent mole, but I wouldn't recommend it for most burgers, it's better with fries. The rest of the sauce on the table were mediocre. The fries weren't hot enough, but I did come at the end of the day and they would be exceptional if fresh. They came with a delicious spicy wasabi mayo. To top that off, they have $3.50 beers like Sierra Nevada, shakes, and cocktails. After a long day of shopping at the mall, I would recommend eating here.
(5)
Edna C.
GREAT burger. Its a thick patty, dressed the way you want it, crunchified with chips if you'd like. It's juicy & comes with a slice of pickle. In my opinion all the burgers are decent picks, and the milkshake is simply divine. Pistachio milkshake is my favorite. It can get crowded with limited seating though.
(5)
Joshua O.
Moved to NYC, wanted a burger in the likes of Dutches in Fort Worth or Love Shack by Tim Love, so I went to Bobby's Burger Palace! Bobby Flay! Hurray right? Well, I was actually kind of let down. The burger was good, that's what it was, simply good. It did not wow me, it did not satisfy my burger craving and I was actually still hungry but I drank a second soda which helped. If you're looking for variety, there are plenty of burgers to choose from, however, if you're looking for originality as in "make my own burger", you're not going to find it. Bobby Flay decides what you're going to eat at his restaurant. The only options that you have are how cooked you want your burger (which most burger joints will allow anyways) or if you want it "crunchified", which to me is a cheap gimmick. To "Crunchify" your burger means that they add potato chips on top of your burger... try a little harder, maybe some onion strings? I REALLY REALLY wanted to like this place, the burger that I had, was again, good, however, the flavor of the meat was drowned out by the sauces that is added. They do have sweet potato fries which was a big plus. The onion rings were still kind of soggy on the inside, and the salt was on one side of the rings. Bobby is famous for his attention to detail... I've been to Blue Mesa, and the quality was a lot better. I guess I was just over-expecting on a burger joint. Definitely try it out, I'm not saying don't go. I'm just saying if you had lower expectations, if this wasn't a bobby flay enterprise, I would have maybe given it one more star. If you're craving a burger, and don't want to spend 20 bucks, this place is a good place to eat. If you're thinking "oooh bobby flay", don't. Think glorified fruddruckers with smaller patties. I guess being in Texas too long changes you. COME ON 6 oz. pattie... that's a kids burger! ok enough ranting. You'll enjoy it. I did, just wasn't completely swayed or you could say "Flayed" haha
(3)
Steph G.
Quick, efficient and delicious. Cool vibe. Cheap beer. Miami burger with the green jalapeno hot sauce is to. die. for.
(4)
Sandra D.
I had the LA burger fries and margarita cactus drink. Pretty good burger and fries and good Margarita Frozen Cactus.
(4)
Christina S.
My review is biased as a vegetarian walking into a burger joint, however this is the only burger joint that literally doesn't offer a vegetarian option. Since they didn't have a veg or mushroom burger I had to opt for the grilled cheese. It was a tasty grilled cheese but I could have made a better one for myself at home. Their only saving grace was their sauce selection that I was dipping my under seasoned soggy fries in! The only thing I can say I truly enjoyed at this place was their dark chocolate milk shake and the service was friendly.
(2)
Amador A.
Bobbys grilled cheese sandwich is delicious as well as Bobby's Burger. Fun place to sit and have a burger and a shake. The only thing I am not to fond of is when it gets busy having to find a seat and squeeze in between two parties you dont even know.
(4)
Lauren B.
How often is it can you get a cafeteria style restaurant that serves a burger that isn't comparable to a fast food establishment? What I love about this place is the ultra casual atmosphere and the ultra amazing burger coupled with it. You can get a regular burger or get them "crunchified" which means they top it with potato chips which is always a win. They have a great selection of different burgers, great sides and sauces as well as BEER AND WINE!! Holla! DELICIOUS Burgers, beer, wine and fries? This place is def. speaking my language!
(5)
Jenny W.
When the first one opened in Smith Haven Mall, my brother tried it and never went back. I wasn't too keen on trying this new location in Roosevelt Field Mall, mainly because I didn't want to give Bobby Flay my business but I tagged along with my boyfriend and his friends anyway. I was not impressed, nor was I at all satisfied by a giant juicy looking burger. The thing looked appetizing and looked like it would have all these savory flavors but I got nothing. I feel like I wasted a bunch of space in my stomach! The other gripe I have about it is how soggy my bottom bun was when the burger finally made it to the table. REALLY? I didnt even want to pick that shit up. There were five different sauces on the table, but I think that sauces should used to enhance flavors, not give flavor to something that has none to begin with! Bleh. The sweet potato fries didn't have much taste to them either. The mustard horseradish dipping sauce it comes with was too runny. The only glimmer of hope was the pistachio malted milkshake, which was great in the beginning but after it sits for a while, it just gets depressing. I can't wait until Shake Shack opens in Westbury later this year. It'll blow Bobby's ass up outta the water and out of Westbury for good.
(1)
Elliott L.
I gave Bobby's a chance out of respect, as I'm a Food Network fan, but what a let down. Burgers - seriously, did anyone even season the burger? It had zero flavor and just tasted like an everyday burger. I was expeting to be impressed by the burger but it was a let down. This was a "one guy" version of FiveGuys....dry and not cooked to order the way I asked for it. Onion rings for nearly 4 dollars and comes with 6 rings. Too much dough and again zero seasoning. Throwing terms like "chipotle ketchup" may excite some people but if you can't make a decent burger then don't bother. They serve beer. I'm sure that makes some people happy. I won't be back. And I have also stopped watching any shows with Bobbly Flay in them. If he can't make a decent burger, no way I am going to trust his judgment when it comes to cooking. Next time I'll save $60 on dinner for a family of 6 and spend just $9 for a package of Bubba Burgers, some buns and condiments. It would have been an improvement.. Shame Bobby......Shame!
(2)
Tom O.
Returned here today- liked this place from the beginning and locking it in again. Darn good burgers and you can get them on a salad instead of a bun. The chef isn't afraid to serve something rare when ordered rare. A rare quality indeed.
(4)
Arlene C.
I have always been a fan of bobby flay and have always wanted to try this place out, after hearing about it from my friends. The atmosphere is very casual and the service is speedy. Its a great place to enjoy burgers and fries (sweet potato is a must). i would say having an entrance inside the mall would be a better approach, so that during the winter or when it's raining we don't have to bundle up just to strip back down again.
(4)
Devin T.
Great alternative to the food court, very clean an modern atmosphere ! Seat yourself and get ur own drinks keeps the classic burger restaurant feel ! My burger was very tasty i had the Philadelphia burger, i loved the spice of the hot peppers on it ! I just feel like the burger could of been bigger ! Like order bye the pound would be nice ! It wAs small i could of deff ate 2 of them ! But i am a big guy with a big appetite ! Also best Sweet potato fries i have ever had ! All an all great lunch, good prices, so u can spend the extra $$$$ in the mall !
(3)
Sheon B.
The burgers are just ok here. If found that my burger was bland and not that exciting. They do have spiked milkshakes which are delicious. For a better burger go with 5 Napkin Burger or even Red Robin.
(2)
Carla L.
It was okay. Not bad but it's not like I'll be craving it anytime soon. The system is flawed. I went to the bathroom and my food was sitting out there on the counter. To me that's unsanitary. Someone can sneeze on my food or take a bite. Lol. Had. A cheeseburger. I wanted to eat the burger in its pure form. No sauces and other crap on it. A true test if the burger is good. It was okay. Lightly seasoned and quality beef. It wasn't as juicy as other burgers I've had. It was ok. The onion rings were big and greasy. I'll never get that again. It also tasted like they sprinkled powdered sugar on them. Weird. I wouldn't mind trying Bobby's again.l.but no rush.
(3)
Rhina R.
The food was good nothing out od this worls but the service was bad I order and thw stupid cashier got my order wrong was rude didn't apologize and on top of that gave me an attitude for no reason. First and last time seriously five guys is better.oh and 3 $ for thw most greasy fries you will have.
(1)
Keith O.
Wow, less than 4 months after writing this review, McDonald's comes out with a burger with cheddar and grilled onions? Either I'm really prescient, or McDonald's executives are trolling my reviews for menu ideas! Anyway, the burgers are still very good but I just tried the milkshakes on a return trip and wow, no words.
(4)
Justin C.
The burgers are cooked well, and the fries are good. whats really good are the shakes. i dont think that this is 'the place to go'. on the island, you have all-american, easily better. if you venture into queens or the city, shake shack. but if you are in roosevelt field mall or smith haven mall, its worth checking out.
(3)
Clifford R.
Still my favorite burger chain. Bobby's Burger Palace beats Shake Shack, Five Guys, Smash Burger, and all the rest. I was so excited when they opened up 5 minutes away form where I work, I used to only be able to get BBP up at Mohegan Sun. Still need to open up a location in NYC though! At BBP you order at the counter and they give you a card with a number. You go find a seat, and they'll bring over your food when it's ready, The service is always very good. All the employees are polite and have a smile on their face. I was asked multiple times if I needed a re-fill on my soda, which was above and beyond since it's a self-serve soda fountain. The burgers themselves are good sized, much larger than Shake Shack burger. The buns are fresh, the meat juicy, and I have never had an over or undercooked burger. There are many different options, depending on your mood, but I tend to go for the classic all American burger. I've never been disappointed. The fries are very good, although not my absolute favorite. Milk shakes are solid too, and you can ordered one spiked if you need a little afternoon pick me up. As long as they keep doing what they're doing, I'll keep coming back!
(5)
Corey C.
I felt funny reviewing this place, but it is a food place so I figure...what the heck. I like the setup, the process they have in order, and the food was good. It isn't the best burger I have had, but it was definitely good, they have a fairly decent variety, and they cook them exactly as you ask for them. The burgers are a little small to be honest, but I would eat here again for sure as some of the combinations are intriguing, and the variety of sauces at the tables makes me want to experiment some more!
(3)
Zoe W.
It's was a Saturday night about 8:30PM when we entered Bobby's Burger Palace in Garden City. We were traveling all day and we were really hungry as we skipped lunch. Having been to BBP in the Smithhaven Mall a few years ago and found it to be fabulous, we were excited to find a Roosevelt Field outpost. We had a problem immediately upon ordering. The order taker was distracted and asked us to repeat our order three times as she was busy chatting with her manager. Although there were very few customers in the dining area. we had to move our seats three times because the tables were not bussed (no dishes but crumbs, napkins, etc. were evident and the tables needed to be wiped down). The last seats chosen, I wiped the table and chairs myself. Getting food at BBP is slow (it was at Smithhaven too) but we had high hopes. Because of the open kitchen we could watch the interaction of the manager with the kitchen staff. There was not hustle at all. We watched our sweet potato fries sit at the pass for 7 minutes before they arrived at out table with the rest of our food. Of course we sent them back and received fresh ones just as we finished our meal. My husband had the Classic Blue Burger med well. I had the Topless Burger Salad, Bobby Blue Burger med rare. Both burgers were cooked as ordered. Unfortunately the salad came with dressing on although I asked for it on the side but at this point, we just didn't want to wait any longer. The fresh sweet potato fries were pretty good when they finally arrived but it was too late to enjoy with our meal. All in all, a very poor effort for a restaurant with Bobby Flay's name on it. The eating area was dirty, no hustle at all from the staff and the food -- meh. Bring it on Shake Shack!
(2)
Taso C.
Went right on the 2nd day after my coworker was all excited about their burgers on opening night. And she's right! I had the LA Burger (uploaded a picture, yum), which comes with fresh guacamole and watercress, love it! The meat is amazing. The fries are awesome and come with a tasty chipotle mayo. Service was super friendly. Presentation of the food is far beyond your average burger joint! And I like the whole vibe and design of the place: it elevates burgers to a whole new level. The window to the kitchen is really cool and is placed in the wall like apiece of art. Unfortunately, they don't have their liquor license yet... hopefully soon, since those spiked milkshakes sound delicious ;)
(5)
Carl J.
WHAT THE HELL IS THIS!!!.... Let's rewind for a moment. I've always tried to make it a habit of mine to try to improve the things I do than what I have done before. That includes finding better clothes, better toys and probably better girls But especially better FOOD. Now of course, some of the better things come with a high price, but not everything. During one of my missions to find better burgers, a pal of mine introduced me to this "Mind Blowing" meat joint. Not expecting too much, I tried Bobby's Burger Palace. But how could you not expect much from a restaurant owned by Bobby the Flay? Anyway, tried the Nappa Valley Burger and the Sweet Potato fries, then... BOOM!!!! ...my tongue was swimming in all these unique and savory flavors that I could not describe. Looked at the ingredients, Water crest, lemon honey mustard, feta cheese... nope none of those. It's gotta be the meat! What the Hell is this?! I asked myself. Then I realized, it was the best burger I've ever had yet. The portion was great; not too filling; and it's price with a drink and fries, guys common, just forget all the other burger joints. And those sweet potato fries! I gotta tell ya, salty sweet, but there seems to be no salt and no sugar. It's gotta be in the sweet potato... Just go there and try it for yourself. And remember one thing, do not expect too much. Forget whatever I said and go go go!! HAha "I'm using up my time by feeling fine ev'ry day. That's why I'm telling you, I Just Want To Celebrate...yeaaahhhh"
(5)
R K.
I ordered the burger medium and it came out well done. Place was too crowded to bother dealing with it. Now I realize that burgers are not diet food but I was curious about the nutritional content and I found out later from a nutritional web site that the burgers have about 50 g of fat and that's just for the classic. Add some cheese etc and its a heart attack on a plate. No surprise that there's no nutritional info on the bobby burger web site. The burgers are decent but theres a lot more Id rather fill my daily fat content with than a single burger at this place.
(1)
Bill K.
During their busiest hour, dinner, in possibly the busiest mall in the tri-state area the restaurant had only one cashier taking orders. After hurdling that obstacle, my dinner (topless burger salad) comes out with a small turkey patty laid upon a sparse bed of greens with hardly any balsamic vinaigrette. Not only this, but the entire restaurant's kitchen utensils were being washed so I had an even longer wait for a fork and knife than for the food itself. By the time they arrived and I began to eat, the burger was room-temperature. Needless to say, my experience had been disappointing.
(2)
Karen F.
Went on Monday for lunch with my husband we were both disappointed. Especially since we are fans of Bobby Flay. I ordered the Crunch Burger and my husband ordered the Philadelphia Burger. I thought the meat patty was good (could tell it was quality meat) but overall the sandwich was pretty tasteless nothing special. My husband thought his was tasteless and his had hot peppers on it. Lacked seasoning . I ordered sweet potato fries also that were over fried and very greasy inedible to me. The honey mustard that came with it was watery and gross. My husbands French fries were burnt and greasy too no seasoning. The two stars I gave are for the decor, cleanliness of the place, hardworking waitstaff and quality of the meat patty. Everything needs seasoning or something. May go back one day to order something different or to see if it was just an off day.
(2)
Ruben J.
High quality product produced for a "fast food" burger joint. We honestly weren't expecting much walking into this place. Just a quick bite to eat before doing some shopping. The set-up is great. As soon as you come in the menu is big and bold on the wall to help you make your decision. Once you place your order you are given a number to place wherever you sit. We ordered the Bobby Blue Burger and the Bobby Blue Burger Topless Salad. Both were cooked exactly as ordered. The burger meat was very juicy and full of flavor. The salad was enough to satisfy an empty stomach. The staff was great from beginning to end. The girl at the register provided accurate assistance on questions we had about the menu, and the the rest of the staff was very attentive to everyone sitting down. Overall my experience at BBP surpassed my expectations and I would recommend it to anyone looking for a quick high quality meal.
(4)
Suriyati B.
Since my first review we've been here about 3 times. Hubby always gets the palace burger (which he demolishes so kudos to you Bobby Flay because my man is hard to to please) but I've tried the L.A. burger with ground turkey and it is probably the best turkey burger I've ever had. Usually most turkey burgers are dry and flavorless but the combination of the L.A. burger which has avocado relish, watercress, and american cheese with bobby's burger sauce really knocks it out of the park for me. Plus the burger is super juicy. We've been good with the fries too. No more itty bits at the bottom, these fries are nice and crispy and the coarse sea salt on top is so good. Kudos to you Bobby Flay. Now open one of these suckers up in NYC!
(5)
Lina M.
The burgers are super! The variety is good, new, and interesting. Even though it's a fast-food joint the staff serves you! Just a great burger spot!
(5)
Samantha K.
Came here while shopping at the mall yesterday expecting to just grab a basic burger. I was delightfully surprised at how delicious the burgers actually were! I would have to say Bobby's Burger Palace is much, much tastier than Smashburger and Snippers, yet not quite as good as Shake Shack (definitely comes close, though!) My medium rare burger was cooked EXACTLY how I asked and the meat was great quality. To the people in previous reviews complaining about weight gain...are you kidding me? You are eating a fat, juicy delicious burger. If you are watching your figure, you probably shouldn't have chosen a burger joint. They offer multiple different sauces for your burger at the tables and although not a sit down restaurant, the staff was very attentive in helping out as a waiter would. I will definitely be returning here for a burger, and not just when I happen to be shopping at the mall!
(5)
Bruce W.
Got the Carolina burger. Quality ingredients but average flavor at best. Could have been slightly bigger as well. The sweet potato fries were great and my pistachio milkshake was an 8/10. If you treat yourself to a burger only once in a while there are plenty of better places to get a burger that will make you say WOW. BBP is just average.
(3)
Michelle M.
My husband and I went here because Houston's was packed and we were starving. The burger selection was pretty good - different varieties. He had the Miami Burger (Ham/Cheese) while I had the Napa Valley Burger (Goat Cheese and Watercress) We weren't expecting much since it was kinda hype-y. Boy were we surprised! The goat cheese was not overpowering at all and the meat patty was nice and juicy. My husband never thought of ham on a burger.. the two flavors of meat blended so well together! Fries and onion rings are ok and everything was pretty reasonably priced! Chipotle Ketcup is freggin awesome :-)
(3)
Katharine G.
The best eatery attached to Roosevelt Field. The lines are often long and it isn't cheap, but it isn't more expensive than most things in the food court. The burgers are always cooked well and even their turkey burgers are delicious. Their sides aren't that big, but cheap enough that you can order a selection and not break the bank. And though I shouldn't drink them while I am on my lunch break at work, their spiked shakes are fantastic.
(5)
Tracie M.
My 1st visit to Bobby's Burger Palace @ the Roosevelt Field Mall was full of high expectations. I'm a huge BF fan. Love him on the Food Network and I've visited Mesa Grill and Bar American several times. But I'm a burger girl at heart so he had to impress me. I was impressed. I placed my order found a spot to sit and waited with anticipation. My Dallas burger came as I ordered medium with just enough pink and very juicy. The burger was tasty with enough crunch from the coleslaw and the fries complimented the flavor. I do wish there were a few booths scattered around the place for big groups but other than that thumbs up Bobby I expected nothing less.
(4)
Joan R.
The ginger king of Food Network cooked his way into the hearts of Roosevelt Fields' visitors with his pricey but decent burgers and his cool quirky layout and decor of his burger palace. It's counter service meaning no tip . You order at the counter in the front of BBP facing the parking lot, receive a number, and the servers will bring you your food to whatever seat you manage to find. I really don't like to fight for my seats, or have to talk to strangers and negotiate with them about moving their food and their persons a few seat down so my group can all sit together. Unfortunately that is what will most likely happen, considering the amount of traffic the mall gets. When I've been here a couple of times, each time during the weekend, I had to awkwardly stand behind a group of people so I can swoop in and take their seats like a vulture at a carcass. The design of the place looks cool and full of character, complete with artistic photos of food, splashes of color, long winding tables, high chairs, and curvy long lights. However, seating is not very comfortable. There's a great selection of creative burger creations to choose from, many different flavored milk shakes as well a some "adult" milkshake, and a variety of beers and beverages, many of which you can refill at the soda fountain. The alcoholic beverages are very moderately priced but I haven't gotten a chance to try it considering that two burgers, a fires, and a soda is a little over $20 for my bf and me. Damn. The burgers were good but nothing crazy good. There are a variety of sauces available at your seat including chipotle ketchup, burger sauce, and mayo to name a few. -Napa Valley Burger $7.7 5 with fresh goat cheese, watercress, and Meyer lemon honey mustard. This is one of my favorite burgers in BBP. I love the flavorful goat cheese and the fresh watercress. Very flavorful and yummy. -Santa Fe Burger $7. 7 5 with queso sauce, pickled jalapenos, and blue corn chips Spicy meaty goodness. The blue corn chips get soggy though. -Buffalo Style Burger $7.7 5 with red hot sauce, blue cheese dressing, and watercress If you like buffalo style anything you would like this. Creamy, yummy, and packed with heat. -French Fries $3.00 with bobby burger palace fry sauce Mediocre french fries. Not worth $3. Sweet potato fries are available for $3, but I had bigger tastier portions of sweet potato fries elsewhere at the same price. -Beer Battered Onion Rings $3.00 with honey mustard horseradish sauce I'm not a fan of big fat onion rings, I much prefer the skinner crispier versions. It has a nice subtle beer flavor. It's not superior over diner onion rings. Don't let the celebrity chef name fool you into thinking these burgers are little morsels of heaven. I do prefer to go to this place rather than the Red Robins, opposite of the mall and across Old Country Rd. Compared to Red Robins the Bobby Flay's burgers are slightly cheaper and has better quality. Either way, BBP is a convenient spot to have sit down in a quirky trendy setting and have some good eats with friends.
(3)
James S.
The food is good but over priced. Also the service is really terrible. The girl on the counter have atitude problems. Our burgers came before our fries. We ate the burgers and was still waiting for our fries. Also The bathroom was dirty.
(2)
Kalisha E.
Off the chi-zain. For real. I went here once and had the Dallas burger and their signature margarita, and was hooked. Then, in conversation with the cashier on my second visit, I found out this is Bobby Flay's dig. Sweet! I know he has Bar Americain + Mesa. Bobby, you're alright by me. The taste is on point here. You have to try the different sauces - the jalapeño relish is goooooood!! Plus the chipotle ketchup and burger bbq sauce. Everything I've tried is great, including the sweet potato fries and onion rings. If you're looking for somewhere to dine in Roosevelt Field, definitely try Bobby's. You will cry if you try the food court and miss out on this place. The staff is great also.
(5)
Gilbert T.
This place is good for gourmet burgers that aren't your typical (cheese/ham)burgers, although you can order them. I usually get the Bobby Bleu Cheese Burger cooked Medium and it never disappoints. I usually like the jalapeño sauce on my burger for some added heat. I also always get the sweet potato fries with extra horseradish sauce on the side. Yummmm. The atmosphere is eclectic and modern looking. Have someone from your group look for seats since the place can get really busy. There are some gnats flying around which I am not a big fan of. Often times the servers will drop things and it is not uncommon to hear a plate or glass shatter on the floor.
(3)
G L R.
Bobby's makes a great cheeseburger. I have been to this location a few times now. They are pretty consistent. They cook the burger to order. And I love that you can have potato chips on the burger. They also offer a nice variety of toppings combinations, but I usually keep it classic. Their french fries are good - they have both regular and sweet potato. And their sauces are good. Bobby's is a good reliable burger joint.
(4)
Mary W.
I was looking forward to a great burger because it was Bobby's Place but all I tasted was salt - the burger was so salty I was so disappointed The next time I went to the Shake Shack
(2)
Chef P.
Since coming to this country from France, I have become addicted to the American Cheeseburger. I go to them all 4-5 times a week. I didn't go to Bobby's Burger Palace when it first opened becuase the initial reviews were pas tres bein (not so good) But wow, these may be the best American burgers on the planet, certainly better than any other place I have been too. I only order doubles, and Bobby's makes them rare, the way beef is supposed to be eaten. Since my first visit, I've been there about 30 times. They don't get "rare" right, and one time the Manager tried to tell me a well done burger was rare and how burgers are supoosed to be made. He offered to redo my burger, and it came back well done again. Luckily, I had my meat thermometer with me (I am a chef) and was able to get the Manager to agree they were not rare. He gave me a coupon for two free burgers. I can't hold a grudge because of a human error. The little pink alcoholic drinks are "rock on dude," a phrase I learned recently. The fries and onion rings are tops too. Go there and enjoy!
(5)
Leah P.
Probably won't be back. Here's why: 1.) Layout: Despite having a facade that faces the parking lot you have to walk into the mall for entry. Ok. cool. But then you walk back to where you came from (the part of the restaurant closest to the lot) to order. Fine. Then there's all those "velvet ropes" (not the velvet kind, the adjustable movie theater kind) that direct the line, only you can't really see the menu before you enter the maze of ropes. No checking out the menu, deciding against it and making a quit exit without toppling people and climbing ropes. Did I mention you can't exit using the door near the parking lot? Also, if you're going for takeout and it's busy there's really no where for you to stand without feeling like you're standing in the middle of a high traffic lane. 2. Cleanliness: Crumbs everywhere and the place was just beginning to get full. 3. Quality of food: I like it better than Shake Shack but that's not saying much since I dont get the hype behind that joint either, I had the September special Cheyenne burger which had cheddar, bacon, bbq sauce and crispy onions I believe. It was good, but not good enough to bring me back into that difficult parking situation. Fries were forgettable and none of the ingredient combos on the regular burgers seemed particularly good. Either uninspired (potato chip burger, anyone?) or they sound like they'd be gross (there's one burger in there disguising itself as a Cuban sandwich). No Thanks. It's a shame too because I'm a huge Bobby Flay fan. I'll be at PS burger if anybody needs me.
(2)
Joe P.
Very disappointing! The burgers were nothing special. The burger sauce was tasteless! The fries were just that, fries. I could have gotten the burgers at" 5 guys" and been more satisfied. Don' t waste your money here!
(2)
Sung K.
eh. seriously. I could make better burgers. It's a pretty good burger, but the toppings definitely overpower the taste of the meat. Buns were soggy. Sauces they give you, really are terrible. Yes, even the chipotle ketchup. Not really chipotle-y if you ask me. Good burger. But could be a lot better.
(3)
John S.
Best burger ever, its juicy and at a good price. If your hungry skip the fries and get two burgers. I've eaten so called special blend burgers made with shortrib and all that good stuff. Doesn't compare to this place, and I see people are comparing this to shake shack which is a joke. Shake Shack is one step above McDonald's. For and extra 2 bucks your can get your burger cooked to the right temperature.
(5)
R M.
On our way back from JFK we were hungry and didn't want to go all the way to W. Babylon without food so we decided to go to BBP my wife has eaten there before (I sat and watched because I was getting blood-work done the next day). This time I'll be eating. I got the Palace Classic Burger my wife got the Bobby Blue Burger, French Fries and a small soda... It cost about $21. and change. We got our food and it was cooked perfect, medium, nice pink center and the fries... you cant stop eating them even when you know you should. I will continue to go here when I crave a good burger. And don't forget to tip the servers they do a great job!
(5)
Caleb P.
Bobby's Burger Palace's functional and decorative seating, coupled with a eye-catching color scheme, is an in-your-face invitation to passerby's looking for a place to enjoy a quick lunch. Bobby's menu is a familiar one; once you know one burger joint menu, you know them all. But unlike your typical burger place, Bobby's offers a variety of different condiments paired with your burger and side. The meal's presentation is a very simple one; no-nonsense and straight to the point, almost to the point where it is even spartan. The variety of the burgers come from the ingredients that goes into them. To err on the side of caution, it is difficult to say that these burgers are outstanding. It is certainly difficult to say, "I would come to this place again", but if I happened to walk by Bobby's I certainly would not discount it as an option. Again, the place has it's merits: it is a great place for a decently large group, and children will love the decor (I certainly did) and liken it to a Chuck E. Cheese. A burger will be a burger, but Bobby's Burger Palace is certainly a piece of eye-candy.
(3)
Noah S.
This place is pretty good, not the best burger. I don't believe that chef Bobby Flay created this place, since the burgers don't live up to his name. The decor is vibrant and lively, although it definitely needs refurnished new seats, since their seats were all torn up. Their burgers are not overpriced, they are just not delicious. I tried the bacon and bleu cheese burger. The bacon was nice and crispy and the burger was cooked nicely. The bun got really soggy that I had to use a knife and fork, which I don't enjoy doing when I am eating a burger. It was really greasy as well. The service was pretty efficient. Their fries were good, but again, very greasy. I love their selection of burgers though, but the combination of old decor and decent burger gives this place 3 stars.
(3)
Aishe M.
First time here and I must say it was fantastic. The staff is friendly and helpful. I couldnt decide between two burgers so the waiter gave me a sample of their avocado on the side and boy was it tasty. I ordered the dallas burger which comes with bbq sauce, coleslaw, and a pickle on the side. The burger was delicious and the sweet potatoes on the side were just as tasty! Also I had a vanilla bean milkshake to complete my meal. I would gladly return to Bobbys anytime!
(5)
Danielle D.
I was craving a turkey burger and I remember someone mentioning this place to me. I'm glad that they did because I have now found my turkey burger fix!! I had the The L.A and it was amazing. Avocado watercress tomato and American cheese. Absolutely delicious. The burger was very juice not dry and the the sweet potato fries were also yummy. The ordering system is super simple. Your come in order, pay, take your number , have a seat, and wait for your food. Service is quick about 10-12 mins. The employees are very friendly. The severs are also attentive. Great job bbp
(5)
Ria E.
My burger was awesome!!!!! I love a great burger!! My burger had a jalapeño, a fried egg, it was awesome!!!! Who cares about the fries, cause the burger was awesome!!!
(5)
Jonathan S.
Okay, I'll have to admit I had high expectations for this place. I mean, Bobby Flay is only one of the biggest names in food. Walk in, order, take a seat, and the servers bring your food. Clip your order number to the top of the condiment rack so they don't walk around the entire restaurant trying to find you. I ordered the palace classic burger and I wanted it medium-well. They didn't get it right. The burger was fairly disappointing and tasteless. If it weren't for the chipotle ketchup sauce, I don't think I would've been able to finish it. They also offer to put chips in your burger, but I thought that would taste weird, so I opted to just get them on the side. Their lemonade, on the other hand, is pretty good (free refills). The servers are friendly and quick, so I'll give them that. Oh, and they have beer. With the many other burger options in Long Island, I doubt I'll be coming here often. The prices are comparable to the other popular burger chains.
(3)
Bill S.
So Stand4 in NYC closed. I'm telling you, the Toasted Marshmallow shake changed my life. Its like when I listened to Frampton Comes Alive for the first time. A game changer! Wanna know something better now that the milkshake crown is free? The pistachio Milkshake at Bobby's Burger Palace now has the crown. This is a pretty rockin Milkshake!! $5 bucks? Psst I'd pay $6 bucks for this sucka. My kids order (Every time we come to Bobby's) Onion Rings French Fries Sweet Potato Fries This months Burger of the month was too Jersey for me. Mustard on the Burger of the Month? ewwww And put a hot dog on the menu dagnabit!
(4)
Sajha D.
I went here on Saturday afternoon, it was very busy but very organized. The food here is amazing, the burger was tender and juicy, the fries were perfect and a really good drink selection which surprised me. The customer service experience is wonderful. While sitting eating my food I observed that management treated their staff very respectfully and in return I noticed that the staff treated the customers with a great deal of respect. Although it was a very busy and very hectic time of day, It was a truly wonderful experience eating here.
(5)
Karen L.
This has to be one of the best burgers places in LI, I came in here one late night in May... the food court in the mall was closed so I found my way into Bobby's Burger Place which I am so thankful for (it was just meant to be!) As soon as you walk in, you pay at the register, get a number that you place at your desired seat, and a server brings out the food to you. There is plenty of seating, with tables. The place is very neat and clean which is a plus! The fries come with a sauce which just completely melts into your mouth, they also have several sauce options on the table. I ordered a chocolate milkshake which is was just SO GOOD for all you chocolate lovers Another thing that I enjoyed, was watching all the workers actually in a good mood interacting with costumers and each other Bottom line, a great quality burgers I also think Bobbys burgers taste better than shake shack
(5)
H S.
very tasty burgers and shakes! the 2 stars is because the place was so dirty. granted it was sat night at dinner time at the mall. so you expect it to be uncivilized but the floors were dirty, ketchup'/condiment bottles dirty and/or empty, music too loud and the bathrooms unstocked and disgusting. seating is terribly uncomfortable too. as if they dont want you to get too comfortable so you wont stay when done eating..trust me its so unpleasantly loud, dirty and chaotic in there you wont want to stay! even though we enjoyed the food we spent our whole time wishing we were eating somewhere else
(2)
Barbara K.
This place is great I luv the burgers. I enjoy my burger rare and they will serve it that way. French fries and onion rings also great. My favorite place to eat when I go to the mall.
(5)
Lee D.
Had no expectations coming in... After all, it's a Bobby Flay flagship... The same guy who got demolished on nearly every episode of Throwdown. Ordered the July burger of the month (Parmesan, arugula, basil ketchup and fresh mozzarella) and an order of sweet fries. Ordered med rare. Food was actually 5 stars. Burger was cooked wonderfully. Fries crispy and tasty. I would go back. Unfortunately, possibly due to the fact that it was a hot day, or possibly due to other reasons, there were numerous flies buzzing around the dining room. That's a complete killjoy. Bottom line, food is worthwhile if the fly incident was not indicative of their cleanliness. I will return, but if there is a fly problem again, I'd leave.
(4)
Richard M.
It was my first and last time there, 05/28/15. I thought it would have been a more upscale place since it's associated with Bobby Flay. My mistake. The menu is very limited. The burger did not have a good taste. I felt queasy after I left. Maybe it was the greasy burger or onion rings. The seats are cemented into the ground and are mounted way too far away from the table...could not get comfortable. Customers order food at the entrance counter and the waiter/waitress brings the food out to you. After that, your on your own. No one checks on you again. Next time I'm in the mood for a juicy delicious burger, especially on National Hamburger Day, I will go to Miller's Ale House :-)
(2)
Michelle Y.
What a wonderful and welcome addition to the Roosevelt Field Mall food selection. BBP provides a fast, yet delicious place to get your burger on. You give your order at the register, they give you a number, you sit down, a server finds your number, and presents you with your burger. Easy. I love the LA burger because I have an avocado obsession. Fries are good, but definitely not the best. If you have room, get a milkshake. I love the black and white one so you can get the best of both worlds.
(4)
Demitris W.
I have heard a lot about this place, from it is amazing to it is over priced. So today I decided that I would try it out. when you first walk in you are caroled to the order counter, I like that they have a simple menu. Ordering was easy. I was impressed that they took asked for a temperature for the burger. I ordered it medium. She describe what medium was and then read back the order. JOB WELL DONE :) I took my number and sat down. I am not sure how I feel about curved tables. It's different, its Bobby's ext... I get it. The food was delivered promptly. Heres the food as I saw it. Regular fries: They had a nice crisp to them and they were some what burnt, but in a good way. in a "these may be hand cut" way. BBP Fry Sauce: I don't get why people go crazy over this sauce. Its has to much mayo, The flavors seem a bit unbalanced. If you want a good fry sauce go check out Roast Sandwich House in Melville there "Roast Fry Sauce" is way better then BBP. Burger: I will say this one of the best fast casual burger I have had. It was well seasoned, juicy and the cheese was melted. Some people have a problem with the bun. I think that all buns should come toasted automatically, a toasted bun adds another texture element to the burger. But I shall just ask for my bun to be toasted next time, no biggie. Pistachio Shake: I was a tasty shake I can see how some people may say it tastes like a jello shake but i think that that may be due more to the consistency, not the flavor, It is super smooth. I ordered a pistachio shake. I am expecting it to have some pistachios in it ,and I am expecting to have to chew my shake a bit. That was a mini let down. Condiments: If I were to knock off a star it would be for this (and the shake :) the condiments take a bit to gourmet. Once you go there and taste them you will see what I am talking about, no big deal though I just won't use them. I am a fan of this place I will be coming back the next time I am craving a burger. Great job all around from the front of house to the back of house great job. See you in the next review ~ Demitris p.s. burger to burger BBP beats out, American Roadside, Shake Shack and Five Guys, just my opinion
(4)
Andres W.
Prices are pretty fair. I had the LA burger (yes, crunchified) and was good. I didnt noticed on the description that there was cilantro among the ingredients, so ended up takibg off the avocado and watercress all together. The meat was cooked as requested, but I would have prefered a bigger size. The sweet potatoes were fried to perfection. It was a lunch weekday, and although it is located at a very large mall, the place was almost empty. Clean and the staff was attentive
(4)
Alexsa S.
Move over shake shake you have been replaced !! First off the place is adorable and the concept of ordering your food and having it delivered to you is great. So we ordered a Vegas and a brunch w fries , the wait was Max 10 minutes which wasn't bad our burgers were super delicious and cooked to perfection and the fries OMG best sweet potato fries I've ever had . Overall the experience was perfect!
(5)
Randy H.
Bring me a Bobby Burger please. O.K., is this place in Roosevelt Field Mall or not? Why do I have to exit the mall to enter Bobby's Burger Palace which is clearly in the mall. They even have an exit into the mall. So why do I have to go outside in 30 degree weather to enter this place, it's gotta be politics. We sampled a pretty good cross section of the menu Items. I went for the Dallas Burger ($7.75) which is spice crusted and topped with coleslaw, pickles and monterey jack cheese and BBQ sauce. The rest if my party had the classic burger without cheese and the Miami Burger ($7.75) which comes with Ham, Swiss, pickles, mustard and mayo. Highly recommended. I loved the size of the patties here. They're thick and juicy. The toppings were very tasty. My only complaint about the burger was that I ordered it Medium and it came out Medium Well, no pink on the inside. If you want a true Medium you need to order Medium Rare. We also orders the French fries which were very tasty and better than most burger joint fries on Long Island. They come with a side of Bobby's Burger Palace Fry Sauce. Some kind of spicy sauce with a little kick, very nice. At $3.00 it's a bargain. Although I have to admit the Onion Rings looked really good too. On the table they also had a selection of sauces to choose from. I tried the Chipotle Ketchup which was really good. The plain ketchup is just that. I also samples the Burger Sauce, almost like a Heinz A-1 type sauce, not that tasty in my book. We did notice the light fixtures were fairly dusty. I'm not the perfect housekeeper but when I go out for a meal I don't care for dusty fixtures over my food. Sorry, I not trying to be picky but someone should take out a ladder. So, bottom line, the burgers here are ver good. Take you time looking over the menu, they have a lot of great combinations to choose from. We were not disappointed. Service was fine. We took the little number tent from the cashier and sat at a table. Within 3-5 minutes I had my lemonade, and 5 minutes later the burgers came out. The bus boys stopped by at least three times during the meal to make sure we had everything we needed. They were very accommodating. No complaints about the service here. I'm sticking with a two thumbs up for Bobby's Burger Palace. Just dust the place once in a while, I'm sure that's what Bobby would want.
(4)
Genevieve R.
Nice girl took my order, plenty of seats were open, food was out fast. Burger was cooked nicely and was super juicy. I loved that the cheese was perfectly melted over ever bit of the burger. I got the classic to try the basic burger for my first time here. Overall I think it was a really good higher end fast food burger. Better than I've had in some restaurants. I would give this a notch up compared to smashburger. Fries were ok nothing special. Staff kept the place very clean. Minus one star for the weird uncomfortable seats (am I the only one that thinks this?) and for the weird layout of the long swirly tables. I know it's trying to be modern, but it can give you a headache and for awkwardness with people staring at you from multiple directions while eating.
(4)
Jill B.
I admit that for a long time, I've heard of but hardly cared about Bobby Flay. I mean, what's the difference between this guy and any of the other "celebrity chefs"...they all cook good food and get paid massive amounts of money for it. Why did I come to this restaurant then? Because I happened to be at the mall with my family, and we were quite hungry, and I've heard a lot about this place. So, we walked in on a Thursday before noon. I ordered a New Mexico burger and a black and white milkshake, and tried some of my mom's sweet potato fries. The burger was alright, nothing completely special but that's partially because I thought the beef was a tad but drier than I'd anticipated. The shake...well I enjoyed it but it was my first time having one. The fries were the best out of what we ordered, so if I were to go back ill make sure to get those for myself. Overall, I find it ironic that the burger I ordered from this burger palace failed to completely impress, but maybe I just ordered the wrong burger. Or the person who prepared the burger over cooked the beef. Who knows... ...Either way, I forgot which burger my mom ordered but whatever it was, she ended up falling asleep within 30 minutes.
(3)
Kristina M.
The line is always long around lunch time, but don't let that deter you, it moves fast! Orders come out quickly, and everything tastes great. My favorites are the Bobby Blue Burger and Miami Burger. Personally, I prefer their sweet potato fries over the regular ones - especially since they have that fantastic horseradish sauce on the side. Onion rings aren't so good, and they only give you three or four per order? Psht. Their dark chocolate milkshake is really thick and decadent, though, which (almost) makes up for it. Overall, a much better option than the food court at Roosevelt Field Mall.
(4)
Jill M.
This is the third time my husband and I got take out from here. While the food is good, their quality control seems to be lacking. We live in Queens so it's a bit of a drive to pick the food up but if we are shopping in the area we will stop by. The last time when we got home there was a push pin in one of the chicken sandwiches! My husband called up and alerted the manager to this problem. The manager was quite surprised and offered to comp us the next time we were there. My husband thanked him and said we weren't looking for anything, as the sandwich was still eatable, the pin was on the side. We just wanted them to be aware of the problem. Fast forward to today, my husband went to the mall with our son and again brought food home for us. I had the chicken philly sandwich with sweet potato fries and he ordered a turkey burger with regular fries. When we opened the bag, they forgot to include the dipping sauces for both orders of fries! Also, my chicken was a bit dry and rubbery with less jalapeno's than usual and the red peppers still had the stems on them! These are all little things that turn people off to an establishment. Especially one bearing Chef Bobby Flay's name. We expected a much higher level of quality control. For these reasons I will only rate it with 2 stars and hope that closer attention is paid to the details in the future.
(2)
Krista M.
Located on the JC Penney side of the mall by the Cactus Academy: A Paul Mitchell Partner School and near the Houston's. You need to exit the mall in order to enter BBP. The look of the place is casual and modern. Most of the seats are sort of counter style. Wavy counters with seating on both sides. Fun, but the way it is set I felt like people were looking at me eating. Everyone may have felt the same way. On to the food. Overall I thought the burger patties were good. Nice char on the outside and they were very juicy. Not greasy, but juicy. The seasoning wasn't too prominent, but the simplicity of the patty was very enjoyable. The Palace Classic Burger is served with American cheese, lettuce, tomato and red onion. Standard toppings, but the onion was pretty dry. Crunchburger is double American cheese and potato chips. Ingenious! The gooey cheese and the salty chips combo was awesome. The fries are great as well. The regular fries are served with a fry sauce that has a nice amount of heat to it. The sweet potato fries were served with a horseradish honey mustard, which sounded odd, but it was delish. The fries were cooked perfectly both tender and crispy and dipped in the accompanying sauces were just scrumptious. There is a soda fountain at the front of the restaurant, so you can get drink refills. I would definitely come back for another crunchified experience.
(4)
ROSA G.
Ordered the New Mexico Burger with the mocha Kahlua vodka shake and fries. My husband ordered the Dallas burger, onion rings and Frozen cactus pear margarita. First of all their AC wasn't working! Seriously? Middle of the summer and you do nothing? At least give people a discount! My New Mexico Burger: was good but I'm glad I got the queso on the side otherwise it would've been a hot mess! The fries were a bit too salty but the sauce is good. The shake: was actually pretty awesome! My husband's burger was good but he devoured it in minutes Cactus margarita; I was not impressed! It does not taste like cactus pear Anyway, since the AC was out it melted in seconds! However it looks great but it doesn't quite taste like cactus pear! It was almost $50 for both of us! I think that was ridiculous for what we had! The burgers are filling but they were TINY for that price! Flavors were good but nothing special!! The only thing I loved was the shake but again it comes in a small glass. I think they should either make their portions a bit bigger or cut on their prices! The place was dead for dinner! Sorry Bobby Flay you need to work on this concept!
(2)
Patricia C.
Always a good meal Adore peat cactus margarita for 5 bucks. Usually get the Napa Valley burger. . Yumm goat cheese If the mood for avocado.. go la burger If you feel like geno's go for the philly burger Enjoy! Still need to try spiked milkshakes
(4)
Jane M.
I personally love Bobby's burger palace. You can always come here and know that the burger you're going to order is going to be delicious. They cook their meat exactly the way it is described. I also recommend the sweet potato fries instead of the French fries. I love that there are so many different sauces at the table, especially the jalapeño sauce! One negative is that it is pricey!! You have to pay for every single item which adds up quickly.
(4)
Genesis C.
This place deserves 10 stars! seriously ! .. Shake shack aint' got nothing on bobbys burgers. Wow this place blew my mind. The staff is really friendly and helpful and the place remains clean at all times. NOW, the burgers !!! OMG My brunch burger was HEAVENLY (patty, fried egg, provolone, bacon, and potato chips) I highly recommend you treat yourself to this amazing delight. On top of my fabulous burger I had a MEAN vanilla bean Malted ! yumm. Hubs had a Palace classic with French fries which he seemed to enjoy very much. The Potato French fries were so crunchy and you could definitely share one order with someone else. Great place !! can't wait to go back.
(5)
Davone M.
One of my favorite burger spots on the island besides shake shack. I'm just upset that they are doing so much construction in the mall and the parking lot I've haven't been in a while because it's just too much to get to and in the mall. The burgers are yum and the margarita is strong as hell for $5. Great fun place to have a burger and fries.
(5)
Ashley L.
These burgers are delicious. Must try the *Bobby Blue with a side of beer battered onion rings!
(5)
Catherine C.
My friend and I were hungry after 2 hours of window shopping in Roosevelt Field Mall. I was shocked that Bobbly Flay has an inexpensive restaurant. The whole ordering system is similar to SmashBurger. You order at the register, get a number and sit at a table to wait for your food to come. My friend and I ordered Dallas style. She had chicken and I ordered angus beef. YUMMY. It was juicy; it was well seasoned. I wasn't fond of the long wait. First, you wait on a line to order and pay. Then, another long wait for your waiter to come with the food.
(3)
Taurian D.
Never fails us. Always a treat coming here. Awesome burger and pistachio milkshake is to die for!
(5)
Melissa J.
The food is amazing and the service is good. My favorite is the Bobby Bleu turkey burger and the sweet potato fries.
(4)
Isaac G.
I just left his place. The burgers here where amazing! This is a step up from Shake shack and five guys burger. Any place where you can order a burger rare or medium rare that taste good and you don't get sick is a good burger place. You can't beat the price for the value of the burger. Which is why I would recommend this place over any fast food burger joint.
(5)
Emily T.
I've been here a few times, I always get the brunch burger with a well done egg. Staff was very polite, kitchen was a little slow. Besides that, everything was great.
(4)
Chelsea M.
I don't understand how anyone can give this place anything less than 4 stars. What is there NOT to like about BBP?! According to my recent visits (have been here more than 5 times): -Employees are always friendly, smiling, and they don't even expect tips since it's sit down (but they still bring the food and utensils over to you) -Burgers are super tasty. Bobby Flay knows how to make a mean burger with his tex-mex cuisine - assortment of different spices, flavors for the ultimate party in your mouth. He also knows how to make some mean beer-battered onion rings and sweet potato fries with complementary dipping sauces. AWESOME SAUCE, literally- -You ask for medium rare, you get medium rare (and sometimes even rarer) = a quality hunk of meat - $6.95 for the basic burger, $7.95 for the specialty burger, the latter depending upon the burger you get (I love the Philadelphia - melted provolone, griddled onions, hot peppers, even add on lettuce and tomatoes at no extra charge). It's really quite inexpensive and comparable to other places (i.e. shake shack, PS burger, smashburger, WAY cheaper than bareburger and umami burger, granted bareburger is a HUGE portion, umami not so much). Obviously if you get beer or wine (~$7) it adds more to the bill, like any other meal.. by comparison a whopper at BK is $3.99, so boggled by 1 star reviewers complaining about the price. He should open one up in the city! *hint hint*
(5)
Angelica C.
Best turkey burger I've ever had! Completely moist! This place is a bit expensive for a burger place though-for a coke, Carolina burger on top of a salad , and a side order of onion rings mixed with sweet potato fries it was around 16 bucks.
(4)
Kenneth K.
Juicy, flavorful and tasty burgers. Great place to go with friends and awesome shakes. --5 stars, my friend Ari Me and my kid neighbor friend came in a little after 3:30 for some takeout. Place had no line and maybe five people sitting. Ari got a kid's meal with a "crunchified" cheeseburger, medium-well, and a strawberry shake with whipped cream. I ordered a a coconut shake, well done "Dallas": BBQ sauce, Monterey Jack, coleslaw, "spice crusted", and pickles. The order took just over 10 minutes, with the shakes coming out about 5 minutes in. They were nice and thick, neither icy nor soupy. The strawberry looked hand made with all the dark dots I could see from the outside (seeds?), but otherwise tasted a bit short of NesQuik. The coconut had plenty of dry coconut flakes spun into it, and it wasn't overly sweet, but the syrup was definitely there. So "crunchified" means potato chips, and I mean crisps, like Lays' or Wise's salty, paper-thin ones. And the size of fries for the kid's meal was almost as big as the cheeseburger's. Anyway, my "Dallas" had a good beef patty, not dry but not juicy, either. I didn't taste much of Monterey Jack or "spice crust" through the splatter of BBQ sauce and shiny blackened edges of what seemed to be American cheese. There was a generous pinchful of coleslaw. It was mostly bun, beef and sauce that I was tasting, and then maybe--maybe this "spice crust." Good atmosphere, good for kids, I guess, but it's still fast food masquerading as gourmet, not the other way around. Sorry Mr. Flay! --2 stars, me (for an average of 3.5)
(4)
Chic C.
The burgers are amazing and the service is great! We always get the crunch burger and the L.A. Burger (with avocado relish). My husband and I love BBP!
(5)
Anacleto B.
I randomly walked in for the first time a few weeks ago. I loved the burger and the fact that there were so many sauce options at the tables. They sorta have wait service, but not really. Servers bring you your order, but that's about it (I'm not saying I have a problem with that. I'm just sayin'...). The design of the place is pretty nice as well. It's very clean. The tables are wiped down immediately after each patron, but if you go during winter/cold weather DO NOT sit by the front of the restaurant. I made that mistake and I was hit with constant blasts of cold air. I'll definitely by heading back for a burger after shopping in the mall.
(4)
Freddie D.
EXCELLENT! BURGERS and Fries. Nice addition to the Roosevelt Field area, the joint is sparsly decorated but then again it's an in and out kinda place. Service was couteous and polite. i'd stop in again if i were in the area, i had the blue cheese burger, cooked properly and with a great steak flavor.
(4)
Oscar Q.
A nice change of pace from the usual burger places. First time there, went with the Palace Classic, which was cooked to perfection and quite enjoyable from the first bite. The fries were also very good. My order took a while to arrive, but it was worth it. I also like the offbeat seating arrangement and friendly staff. I plan to return and try something else from their interesting menu.
(4)
Abe B.
Crunch time!! Order any burgers from here. You will be amazed of how good it is. Two things to remember. Don't forget to crunchify your order and always have their cactus margarita, always!! I'm sure you'll end up ordering a second round automatically. I recommend eating here first, then shopping.. especially if you are having those cactus drinks. Cheers!!
(5)
Laura C.
Came here after spending a full day of shopping and was very surprised at this place. Walking in and standing on the line it almost seemed like a cafeteria feel. The lady at the register was very pleasant. She took our order and then we sat down waiting for our order. The gentleman that brought our food was very friendly and made sure we had everything we needed. I ordered the Bobby Bleu burger and it was delicious. Very messy but very delicious. I didnt get it crunchy but I tasted my friends and it was great. I wish they had one closer to Brooklyn but next time im in the area I will definitely eat here again.
(4)
Shanna P.
Absolutely loved this place!!! And so did my kids which is what is always important to me since they are so picky !!! The onion rings are just right and crispy just like the fries. If your looking for a great lunch go here after shopping !
(4)
Monica D.
I had the Vegas chicken burger!! It was all kinds of awesome w/ cheese fries & a cold beer! The best comfort food ever
(5)
Ron P.
Went tonight with a group of 7. Out of the 7 of us ( 2 children ) 4 of us would not go back. Burgers were so but over priced. 5 burgers 2 grilled cheese 3 drinks & over $100.00 I don't mind paying if the meal is good. Sorry Bobby this place is a flop!
(1)
Plain White T.
Although the turkey and beef burgers are on the salty side to me, every kind of burger combination I've tried has been tasty and fresh tasting. The fries and onion rings are really good too. Their burger sauce (on the table) and BBQ sauce (need to request it from the kitchen) are my usual go-to condiments. It is a simple process - you pay at the register, get a number that you place at your desired seat, and a server brings out the food to you. There is plenty of seating, with regular tables along the wall and long windy tables in the middle. I've gone here during weekday lunch hours and for dinner, and I've never had an issue finding a seat even if it's busy. Bathrooms are single occupancy and well-maintained. Sign up for their free points card if you want to work your way up to free burgers in the future. Parking can be annoying sometimes, but it's located in the mall after all.
(4)
Irene H.
To start off, I must say the meat itself was pretty good quality. However, the sodium level in the meat was unbelievable! I was with two other people and we all had a bad reaction, including: fatigue, tongue swelling, and weight gain! The onion rings were sent back because they had too much salt sprinkled on. The next batch was much better. Please, Bobby Flay, come visit this location and get on top of the preparation of the meat, etc.!
(2)
Christina B.
To my boyfriend's horror, I have to say that I like shake shack burgers WAY more than Bobby's. Sorry Bobby Flay, I'm usually a fan but these burgers really aren't what they're hyped up to be. Everytime Matthew B. wants a burger, this is where we end up. Being an optimist, I always try a new burger...maybe this one will be better...? Not really. I have no idea what possessed me to order the bobby blue burger, they add blue cheese sauce to the burger which makes the entire thing a wet soggy mess. I could hardly pick the thing up without it going everywhere, just bleh! That's the worst of it, the other burgers aren't as bad, I recommend the Dallas. It's a decent combination with Monterey Jack cheese and BBQ sauce ( you mostly taste the BBQ and that's about it) so it's a safe choice. I also agree with other yelpers when they say that the sauces they offer are meant to enhance the flavor and not GIVE the burgers flavor. I shouldn't need tons of hot sauce and fancy ketchups to make a burger good, ya know? I will be heading to shake shack for a nice shroom burger anytime I want a burger-like treat. Those are totally worth the calories!
(3)
Jassiel M.
Burgers are pretty good. I like all the sauces they offer. Not out of this world how i expected.
(3)
Tina C.
I have to admit that I went here for the name. Come on, it's Bobby Flay! That charismatic, down to earth guy with a great hand on grilling and Mexican/Southwestern cuisine? I grew up with him on Hot off the Grill with Bobby Flay. Yeah, I had to check the joint out. When you walk in, you're immediately saddled up on a queue so what to do? Look up at the gigantic font sized menu pinned up on the walls. Well that's nifty. I ordered my LA burger-a $7.75 purchase- and went to get a seat. The "palace" screams Bobby Flay. You can visually see his Mexican influence with the mustard-brown palette on the modern, zigzaggy bar tables, similarly curved sunset-yellow lighting, and lime green swivel chairs. I absolutely loved the whimsical yet contemporary decor. Not only that but you can watch the chefs cook your food in the narrow, rectangular window spanning the wall. My LA burger came promptly in an immaculate presentation. It was a proper burger decked beautifully in vertical height and grandeur. Yay, and a pickle on the side. The meat was perfectly medium rare, pairing well with juicy tomatoes, creamy avocado relish, crunchy watercress and gooey american cheese. I drizzled my burger with the spicy chipotle ketchup. I've been here before and avoided the burger sauce (which tastes like medicine IMO). The different textures and flavors exploded in my mouth. I recommend the sweet potato french fries. For only $3, you get a mini bucket of these goodies, which are delightfully nutty, slightly salty, and crisp on the outside but tender and moist on the inside. They are like crack when you dip them in their spicy horseradish mustard. A tad liquidy but it was the taste that counted. We ordered seconds on the sauce. Oh, and I ordered a soda which, by the way, has free refills. If there are no beverage machines (I don't remember if this one had the machines), you might have to ask the waitress for extra. No biggies. I will come here again for their vibrant decor and fresh quality burgers! Sweet potato fries...I'm coming for you again!
(4)
Tiffany J.
Great burgers, great fries, great drinks. Made fresh to order. Staff is friendly. Not the cheapest burger spot in the world but the food is quality so you get what you pay for.
(3)
James R.
Stopped by and took lunch out. Burgers and onion rings were great, but waited almost 30 minutes and never received my fries. Place was not that busy either for service to take this long.
(3)
Josh S.
Honestly, I was very underwhelmed, and I really expected more. The place is nice, with a nice modern theme going on. The milkshakes are absolutely terrific, and worth going for on their own. The burger combinations are interesting and varied, and pretty much anyone should be able to find something they like. However, my burger was served lukewarm, and on a disgustingly soggy bun, which rendered it completely inedible. The fries were delicious, and they come with a great sauce as well. I'm willing to give this place another shot, but for now, 3 stars is the best I can do.
(3)
Jessica D.
My boyfriend really wanted to take me to a new mall -- Roosevelt Field Mall, so we decided to drive up there and plus, we haven't explored Long Island at all. On our way to the mall, I did research to see what food places the mall had and as soon as I saw Bobby's Burger Palace, I knew we had to try it. Bobby's Burger Palace had a warm, welcoming, and comfortable feel to it. Very spacious. The decor was trendy and modern. It felt like a burger joint where you can just hang out and have fun. The tables look more like a bar-like table and bar-like chairs, but it was comfortable. My boyfriend and I tried the same burger, but the difference was he got it well done and I got it medium rare. We ordered the palace classic burger with Angus beef. The ingredients inside the burger were just very simple -- American cheese, lettuce, tomato, and red onion. The burger was a perfect size, not ginormous and not tiny. The burger was really cooked to the way I like it - medium rare. It was juicy and tasty! One of the best burgers I've had. In addition, wherever you sit there will be a set of condiments available for you. The condiments available were: salt, pepper, mustard, ketchup, burger sauce, chipotle, and mayonnaise. I added the burger sauce into my burger and it had a slight bitter taste to it and tasted like a combination of beef and just burger taste to it. The fries were served in a very interesting and adorable way. I really enjoyed the fries because they were soft, crunchy, and crispy. It also came with a special BBQ fry sauce that had a slight bit of spicyness to it and tasted like cheese almost. Bobby's Burger Palace was everything I expected almost, but the burger and fries were absolutely captivating. Bobby's Burger Palace is the only and first Iron Chef America restaurant I've tried so far and glad to say it was a success and a pleasure.
(4)
Mari D.
First and foremost, the menu might be a huge mural, but it is a lot to take in-in a short time. Secondly, not quite a sit down restaurant. You order at a cashier and they will bring your food to you. We ordered: 2 burgers ($7.75 each, Dallas burger & LA burger) 2 vodka milkshakes ($7.75 each) 1 fries and 1 soda ($3.00, $2.00 - soda serve yourself) Total: $38.56 (and yes we left a tip at our spot) You read correctly: 2 Vodka Milkshakes! It was excellent!!! Just the right amount of booze - where you taste it and it isn't overpowering. Or the polar opposite where you say: Where is my alcohol...what the hell did I pay for, really!?! The only negative aspect is the layout of the place. When the cashier gave me the cup for the soda that confused me a little too. (Sorry, but my first reaction was: So, I guess I get my own soda. Am I allowed refills?) Overall, we had a great time here and the burgers filled us up half way through. Haven't been back to the area, but if they stay open, I will surely come here for my burger fix instead of Red Robin. (Visited: January 11, 2014)
(4)
Cynthia L.
Busy area of commercial Long Island mall madness. During peak times it might be hard to find a seat. Even trying to open the door which open inwards was difficult because the line was so long to order than when I opened it, it hit customers waiting. They have a good array of choices and you can choose from chicken, turkey or beef. We ordered a California Burger which had an avocado relish and watercress and I got a special burger which was not on the menu-green chile crunch which had a chile relish on top with potato chips. Order of sweet potato and regular fries. Find a seat and take your number with you and someone will come and bring your order. Burger was good, no surprise there. They have an array of sauces which were all underwhelming. Nothing special. If you are close by, it's a good spot but not to make a special trip.
(3)
Tina C.
Amazing burgers!!! The fries, onion rings and shakes are soooo good too. I've been there many times while shopping. Always busy but in and out quick. Service is efficient and staff is really nice. You've got to try it!
(5)
Katherine I.
I am not a Bobby Flay fan. I have been to Mesa Grill 3 times and disliked it each time. I found everything over-seasoned to the point of palate-numbing salt overloaded pain. I was skeptical going into Bobby's Burger Palace. I have never been so happy to be so wrong about a spot in all my life!! First off, it's not McD's cheap, but it's still very reasonable for what you're getting. The meat is only seasoned with salt and pepper. And that's all it needs because it's really good quality meat. You'll get variety from the different styles of burgers offered. A spiked milkshake and a Pacific Northwest Burger (a seasonal variety, I think), and a side of sweet potato fries for about $20 is a great deal because it all tasted great! There are several options of condiments on the table if your feel like your burger could use a little something extra. The only gripe I had about this place is the seating. You put in your order, pay, and they hand you a number. You pick out any seat you want, and the waitstaff will bring you your food based on the number you display on the table. The two locations I've been to have been inside shopping malls, and it can get crowded in there, and people just suck in general. You have a family of 4 in there with baby carriages and shopping bags, hogging up like 8 seats (in a space with limited seating) while their unsupervised 3 and 5 year olds are tossing food all over the place. The Roosevelt Field location is always a hot mess, but I deal with it because the food is just that good. And just to be clear, there ARE waitstaff bringing out your food and cleaning up and bringing you napkins and utensils, so they are entitled to a little tip. Don't be a dick. Leave a tip!
(4)
Joe L.
I love coming into this delicious burger place after a long day spent in the mall. They have a great selection of burgers as well as sides. Their sweet potato fries are outrageous and the staff is extremely efficient and polite. I would really recommend this burger joint if you are in the area!
(4)
Richard L.
This burger joint is alright - food is alright - prices are a bit high, but it's a Bobby Flay restaurant so you're paying for the name of the restaurant, besides a pretty good burger. When you first make your entrance you see a sort of "rules" to abide by on the door. 1, Enter here (an entrance that leads you to a line), 2, order your food, 3 go find a seat and then enjoy (or something to that effect). This is all nice and dandy, so you open the door and see the back of the person in front of you. Why? b/c it's so darn crowded. It was around 3 pm on a Saturday, what I thought was considered the end of the lunch rush, but it was packed. So we wait on line and ordered ourselves some burgers. I myself got the Philly Burger [Crunchified - which mean added potato chips in the burger] - given a table marker and then walked over to the side to look for a table (for 5). Yeah that wasn't going to happen, a table of 5 in this place? It's kinda small - but has room for a ton of tables. There are about 5 or so long tables that accompany around 6-10, and then this weird S-shaped bar that had seats on both sides. If i came here by myself it'd be nice, then i'd sit, wait for my burger and chat with people sitting along side me. So a table for 5, we asked one of the floating waiters to help out - which they did and found a spot at the end of the S shaped bar for us. And we ate. My burger - the Philly burger - which had onions and pickled peppers and cheese, medium well. I got the burger, it was nice and hot, juicy as well - and well seasoned. The flavor of the burger was very tasty, the sauteed onions were sweet and tasty and a contrast to the beef, the peppers though seemed out of place. The preserved peppers tasted heavily of vinegar and it was out of place. Otherwise it was a tasty, well cooked burger.
(3)
Susan C.
I like the Food here, but I wish they had a Veggie Burger. I have been going here since they first opened. Since they do not have a veggie burger I usually get the grilled Cheese sandwich, which is pretty good. I also sometimes get the crunch salad, but it looks like they have made it smaller then it originally was. I like there onion rings.
(3)
Michael S.
Alright burgers (still think Shake Shack is better) in a busy location. Dipping sauces are good, but nothing special or fancy. Worth a try, not going back. Service system is a little odd / frustrating. Place the order, sit down with number, food is delivered to table.
(3)
Nessa J.
This place has been added to my list of favorite burger spots. I had a blue cheese burger cooked medium well. It was packed with the perfect amount of flavor and was very tender. They could have left off the salt with the sweet potato fries but it was still delicious. I highly recommend this place if you want a good burger. It has plenty of options for your burger needs.
(4)
Mitch B.
Been to BBP twice, really wanting to love it. Can't deny the quality of the burgers, but both times came away thinking it was just ok. The fries are disappointing, as if an afterthought. I actually enjoy the burgers and fries at Five Guys more.
(3)
Gina T.
This place isn't anything special. I know it's just a burger joint but I thought it would be a little more upscale being its owned by a celebrity chef whose restaurants I love. I have been here a few times and I am going to call it quits. Food takes a long time for fast food, takeout is a nightmare because they just ignore you. The salad is gross. The black and white shake use to be good but now it has a very artificial flavor They had this awesome grilled cheese sandwich and then they got rid of it. Not enough vegetarian choices. I don't care for the community seating. There are so many restaurants not to mention a food court at the mall that you have to do better than this to compete.
(2)
Greg G.
The food is excellent, and the servers are pretty good and friendly. The order/cashier staff is bad, they look like they hate their jobs and are generally unfriendly. "Welcome to Bobby's...." without looking me in the eye, sounds like playing it back from a tape. Feels like rushing me through the order without giving a f***. And god forbid I am hesitant or not dead-on with my order. Then they make me feel like they hate me.
(3)
Medina M.
Bobby Blue Burger is the best! Fries come with a special sauce which is amazing! Also their frozen margarita is excellent. Still wish the margarita was $5 :-(
(5)
Peter C.
BBP is a great place with generally good service. While the burgers are great, the chicken breast substitution is worth a try. Very enjoyable.
(5)
Hana L.
Good for family, date, and cadual catch up with friends. I went there on Monday night around 8pm it was queit. Pretty spacious sitting area and kind servers. We had classic burger, blue burger, onion rings and sweet potato fries. Onion rings and sweet potato fries were really crunchy and good!
(4)
Dominic L.
If you want your bugers cooked perfect. This is THE place for bugers. They have classic which is plain burger wih onion and cheese. I like it med rare. Comes out pink red center of the patty. Onion rings and sweet potato fries are amazing. The best for this price!
(4)
Annmarie J.
I came here for the first time with my son after start of baseball season what a treat. I ordered burger classic fries crunch salad with chicken . Well to start with the burger it was delish !! Juicy nice size burger great flavor... Fries were tasty my salad was great with the chicken nice flavor.. Very pretty inside fun place.. Everyone that worked there were attentive really cared about taking care of you.. The milkshakes looked awesome... The menue of burgers was a lot to choose from .. And fresh.. I had a great meal here with my son and we are coming back.. If your in a mood for a burger come here!!
(5)
Jessica R.
Their medium-well burgers are medium. Order a higher temperature than you prefer.
(4)
Jenny V.
I walked into the establishment wanting to pee before I order. But, to my chagrin, I was immediately guided on line by a set of stanchions. I could only make my way to bathroom after I ordered from a set of a ten commandment lookin-ass tablets. And yes I said lookin-ass. My background in retail made me painfully aware of the fact that there was only one register for one cashier who also answered the phone, took phone orders, and inevitably was answering dumb-ass customer questions. I'm assuming they never anticipate any major traffic because Yeezus forbid a guest steps up to the cashier and doesn't know what they want, guests will be waiting on line for years and before you know it the line will be out the door. Maybe to create the illusion of a dedicated fan base? Because really it would be just that: an illusion. The food sucks. Our Order [my order] Dallas Burger | Spice Crusted/Monterey Jack cheese/ BBQ Sauce/ Pickles/ Colesaw (I nixed the slaw) [bfs order] Canadian Burger [Burger of the Month] | White Cheddar Cheese, Canadian Bacon, Maple Mustard Sauce Vanilla Caramel Bourbon Spiked Milkshake French Fries | with BBP Fry Sauce Beer Battered Onion Rings Joseph (my boyfriend) and I pick out seats and we are then greeted by our server. Here is where I get a bit confused because we already paid the check at the cashier. Do I leave a tip now? Should I have not been a little bitch and just asked the server what people normally do? Anyhow the internal monologue I was having on this topic was crazy. After I whizzed (reference flag #3), I notice a bevy of sauces on a lazy susan at our table. Five to be exact: chipotle ketchup, burger sauce, jalepeño sauce, ketchup and mustard. I love gettin' saucy so I got a little excited by all of the dipping that would take place. But, my gut told me that a place with so many sauces, would mean something was amiss. Full review on thisaintzagat.blogspot.c…
(1)
Jaime T.
I love this place but, unfortunately didn't have a good experience the last few times I went. The place had so many gnats flying around. They were all around my food- it was really gross! And, when you order your burger they ask how do you like it. Well, don't bother telling them- they never get it right! I'll just stick with going to the one in Smithtown. That place rocks!
(1)
David F.
The burgers are absolutely amazing. The fries are a really really good. And the pickles, yes their pickles, are really good too. On another note. When you first walk in it looks like a fast food joint. But then when you sit it feels like a five star restaurant. They are so accommodating that when my mother was feeling cold, they actually turned down the AC. I can't wait to go back again.
(5)
Rob A.
Well order was wrong at first and temp on burger wrong. Chairs as worn in but it is a mall location so heavy traffic. Pickles seem to have a sweetness not a fan but I like sour pickles. Chair are worn in but this is a high traffic mall location. Rather would have are alone but a nat insisted on hanging out. Burger seasoned nicely would have been good at the temp I ordered over well done. Fries are not worth 3.50 at all. I am pleased with service and due to them and nice seasoning on burger I may give this a second shot. Chicken and shakes look good. Place is worth a look make sure you review order stress temp and bring fly paper just in case
(3)
Mieshie M.
Went with my girlfriends on movie night and wow was I impressed with the flavor. We all had the topless burgers and Sweet potato Fries.. For the burgers we had, the Brunch, The Dallas, and the Santa Fe.. the burgers presentation was amazing although for the price of $8.50 it would of been nice if there was more substance to it like more greens and a little more burger. For $3.00 you get a small amount of sweet potato Fries. $3.00 worth of fries in my opinion should be able to feed two people. I don't like sweet Potato Fries and damnit Bobby Flay you have turned me to a lover of them. Cooked to the correct crispness and sprinkled with course salt.. Wowzzaaa! It truly left me wanting more! The layout of the resturant was amazing... Although the seats were a little close for comfort! The bathrooms... Well let's just say are in well need of improvement! But all in all... Loved the resturant. I'll be back!
(4)
Jennifer C.
I ordered a brunch burger with a side of half and half sweet potato fries and onion rings. First the bad: -I didn't find the onion rings very good. I love onion rings and they were a disappointment. - Burger doesn't come with the usuals, aka lettuce, tomato, pickle etc. Perhaps upon request but I was under the assumption that it came with the fixings. - the bacon in my burger was soggy. The good: the fries were amazing. They were crunchy outside, soft in the middle - paired pretty well with the dipping sauces. However, they were a tad bit salty. They use a different kind of flaked salt for these. The burger was cooked medium rare to perfection. I have dined at various high end restaurants with $26 burgers and have never had a burger cooked this well. Very well cooked burger.
(3)
Christina L.
Somehow....the flavors of the LA burger really appealed to me...I'm not usually one to like guac or any guac-like products, but the avocado relish gives a really interesting flavor. I got mine to go but the dude who was the server brought it over and he was mad nice. Their fries were...meh...I've had better. But definitely would try another burger from here though.
(4)
Mike C.
Bobby Flay you magnificent bastard! Every burger I have eaten here has been out of this world. The Dallas, LA, and Bleu Cheese burgers are incredible. The fries are also great. I like the regular fries better than the sweet potato ones. They also make arnold palmers for you upon request or you can try the awesome milk shakes. Top notch, fast and friendley service. I just wish there was an entrance from within the mall.
(4)
Fabio G.
I love this place! It's new, looks cool, it's far from the mall's chaotic food court and the burgers are really tasty! Yes, there was 1 gnat bothering us but that was it. I had the blue cheese with fries and it was delicious! Good quality meat and abundant cheese! The fries were good, not as good as five guys' fries, but still very good. Price was right too: 2 great burgers, 1 fries, 2 sodas for $25. Highly recommended, it's my new favorite place in the mall!!
(5)
Christie Y.
I like the other location much better. Huge reason why I got rid of two stars; not because of the food or anything but because of the service. While I was paying, i found cents in order to not receive change back but the cashier just rudely said "I finished already.." in the biggest attitude. Really put a damper on my experience... Service aside, I really love the black and white milkshake as well as the sweet potato fries. We always get the LA burger and the meat was cooked perfectly. Burgers come out quick and they definitely fill you up. It was a bit difficult to find since I thought it was kind of "in" the mall . Didn't know I had to walk a bit outside to find it- not a big deal.
(3)
Jacque Y.
I would almost, ALMOST, come here over Bar Americain.
(4)
Candice C.
Cactus pear margarita, burger, fries delish! Although I've gotten a slight headache after I've had that drink. Ive had it twice so far. Will give it a third try though.
(4)
Casey C.
Sunday afternoon. I wouldn't normally hit up a massively crowded mall, on the busiest day of the week, at the worst hour, surrounded by parents shopping with the kiddies - but my sis really wanted to check out Bobby's (she's in the food packaging biz). The good: Large wall menu, easy to read. The line to order is clearly defined and goes pretty quickly. The burgers are juicy and I like that you can choose the finish cook temperature. The med-rare was spot on! The ham on the Miami Burger complemented the rest of the burger well. The cheese on the Crunchburger and Miami was perfectly melted. Goat cheese in general doesn't melt but the Napa Valley burger was juicy and creamy. The sweet potato fries are a great option to regular fries, perfectly seasoned and really yummy. There are a few different sauce options at the tables which are a nice addition- chipotle ketchup, burger sauce, mustard etc. The service to our table (you order, are given a number and runners find you at your table) was relatively quick. A few servers checked in on us just to make sure everything was ok with our food without hovering which was nice. The ho-hum: I'm not a fan of sesame seeds so I found the overdone buns - a bit much. Not a fan of the seating and layout. I saw many families standing around waiting for a place to sit comfortably. As a "fast food" joint, I guess this set up is to keep the tables rotating. Three of us found a spot at the curved "bar" on the end..but it would be uncomfortable for me if i were to be forced to just pluck down across from a stranger, or squeeze in next to one. The girl that took our order, and served us - was friendly but weirdly robotic. I had this thought that Bobby is also constructing robo-servers in his attempt to re-structure the entire food service industry. We didn't order a lot but i can see that the cost could add up quickly. Even before we were out of our seats we were being rushed by someone else looking for a seat - not a fan of that. I'll prob go back to try a shake and those killer looking onion rings but I can wait until the kiddies are in bed and the rush for a table slows down.
(3)
Andrew G.
Bobby's Burger Palace is an excellent burger joint. I remember having a bleu cheeseburger with an order of fries. The flavors of the cheese and meat. Delicious. Not to bad price wise either. Great place
(4)
Ashlee F.
I'm definetely a fan of this joint. I loved the citrus pear margarita! You wouldn't think that it would be strong being that this is a fast food joint, but it is. And at $5.00 what's not to like? The line is usually long and there is a reason for it. The selection is great and I really do love the high top table seating! You take your ticket and grab a seat while your food is made. Very modern feel and comfortable. The lighting is on the dim side, which adds to the feel. I ordered the turkey burger with avocado and sweet potato fries. YUM! Super juicy burger. My guy ordered the classic style burger with regular fries, the sauce that came with his fries was great! They have a few different sauces on the table to use. The burger sauce and the chipotle ketchup are the best! My guy and I will def be back.
(4)
Sam H.
Definitely better than bareburger and 5 guys. Reasonable prices, had the bobby blue cheese burger with bacon and their beer battered onion rings...the onion rings was good but the portion could have been a little more. I'd go back to try their other burgers and their sweet potato fries.
(3)
Brittany J.
I really love this place. I'm not typically interested in burger joints-I've been raised by a "make your own hamburgers at home" mom. It is super pricey but I never have any regrets walking out of there. It's proximity to the gym is a gift and a curse. You can find me there ruining all of my progress after a good workout. Anyway, I usually order the standard Palace Classic Burger. I have been known to ask for bacon to be added. It's delicious and juicy and great with the burger sauce that they have. The burgers are cooked perfectly and you can see them cooking through a big window. It's wonderful. The fries are good and the onion rings are a great too but I can never finish them. The chocolate milkmalt is alright but very comparable to a Frosty from wendys except richer. It's very filling.
(4)
Bob F.
Food was actually good. Burgers are average size. 3 burgers and 3 drinks, $41. Personally I think that's over priced. Most people there were trying for the first time. Most won't come back. We certainly won't.
(2)
Beth L.
what can you say about a place that puts potato chips on their burgers??? omg,,,def get your burger "crunchified" .. i work very close and its gonna be a fat holiday,,,im a picky pain in the ass eater,,,sad but true and this place was awesome,,i know it just opened but the burger was cooked exactly as i love it, the ff was fresh and hot,,the tomato was actually red,,lol. i am seriously going to have a problem since i will be there constantly now,,thanks mr. flay for causing me to shop at lane bryant from now on.
(5)
Nick T.
I started going to this chain whenever i would go to Mohegan sun in CT. When they opened in garden city i could not have been happier. The food is great especially the burgers and onion rings, but the shakes are simply what makes me keep going back! I also love the fact that you can replace any burger with chicken or turkey as well to be a little healthier!
(5)
Brian J.
The food here is great (Burgers, shakes, fries and onion rings), but the seating is terrible. It has communal seating, expect to sit next to someone else during rushes. Service is friendly, although it is a bit odd, you place your order and pay then sit down and a waiter brings you your food, although you refill your own beverages. I wasn't sure if I should tip or not but I did so anyways just to make sure. A place I would go back to, just not if it was super busy.
(4)
Stephanie T.
I'm surprised at the negative reviews here. I can say, that this burger is tied with 5 Napkin Burger as the best burger I've ever had. I've tried a few too, Crunchified, Miami, and the LA one, all spectacular. Onion rings were also fabulous. Very reasonable for the burger, it's quality and size alone make it well worth $7. Any of the reviewers here who gave this a low rating and said 5 guys or Shake Shack (which by the way was a dry gross burger) was better needs their heads examined lol.
(5)
Kevin M.
Terrific burger joint! My wife and I wanted a burger and thought to give it a try! Burgers were OUTSTANDING! I had the Miami & she had the LA. Both cooked exactly the way we each asked. (Only down side on her burger was the watercress was literally 2 tiny leaves.) The fries were fine with a great sauce. The onion rings a little greasy, but ok. The shakes were really, really tempting - but I went for the diet Coke. The staff and managers couldn't be more helpful. The place is spotless (even the restroom!). Beer & wine are available. I bought a bottle of the jalapeño hot sauce which would have been worth the trip all by itself.
(4)
Vanessa E.
This is a typical burger place BUT their Cactus frozen Margaritas are amazingggggggggggggggg!!!!!!!!!!!!!!! Plus their home cut fries are great! My regular place!!! Will recommend to everyone.
(4)
Maryellen G.
Pretty good fries and an awesome deluxe grilled cheese. Kinda disappointed that they don't offer any veggie burger options tho being that I'm a vegetarian.
(4)
Matt F.
The burgers are the best gourmet burgers in the area. Never had issue with the way it was cooked. The wait time is a little ridiculous when its busy. I also would like it being in a bigger space. Gets too crowded on the weekends.
(4)
Q J.
this place is awesome!!!!!!
(5)
Jesus R.
tried this place because i hate the food court it's always crowded dirty and the food there sucks so we get there at lunch time Big mistake) it was crowded so we had to wait for 4 seats in a few mins we got them and our burgers came out and we eat and we decide we will never eat a burger from any where else on the island the burgers are juicy the back of a spatula is not constantly pressing the juices out of them the fries are great not frozen beyond recognition the onion rings are huge , i have since returned but i go off hours where it's easier to find a seat the turkey burgers are great as well try it it's a nice surprise
(5)
Mia G.
I've been here a few times and I always leave satisfied !!!! I love the Philly burger and the sweet potato fries /w the horseradish dipping sauce. I've never tried the spiked milkshake everyone keeps talking about, but the margarita was great !!!
(5)
Anthony L.
I don't understand the bunch of negative reviews of this place. Went here on a Friday afternoon for lunch and it was not that crowded so it was easy to find seating. I could see how the seating setup could get awkward when very crowded with the "S" style main table. The burger was VERY good. I got the cheeseburger "crunchified" which was not that crazy since its only like 3 potato chips on the burger but definitely gives the burger a different twist. The burger tasted like a homemade, backyard summer BBQ burger and the meat was very tender. I want to come back and try the alcoholic milkshake!
(4)
Tiffanee Li C.
Oh my YUM. This place is ridiculously good for a fast burger. The burger sauce is delicious, the burgers were juicy and the spiked milkshakes were out of this world! If my waistline allowed it, I'd eat there every day.
(4)
Ronnie S.
The beer battered onion rings are insane. Their complimentary sauces are as well. The burgers are all amazing. The food and drinks are decently priced. Bobbys blows shake shack out of the water. They arent even in the same business. The orders are sometimes slow to come out only because they are cooked fresh and the line is long because the burgers are amazing. Try your burgers crunchified. Cool option and its free
(5)
John W.
Came in wanting to dislike this place because I am not a Bob Flay fan. However the burgers are cooked well and the variety of great. I had the Blue burger (blue cheese, bacon) and it was indeed tasty. Along with a vanilla shake and fries this was a good lunch. Not as pricey as I thought, three burgers, two shakes and fries for 35 bucks is not bad (No I wasn't by myself). For some reason there is a pear cactus margarita on the menu. Just sticks out for me. It was a good burger but I am not craving another. Yet is was not a bad choice and if I am in Roosevelt Field again I will consider this place again.
(3)
P B.
Ordered 2 burgers, one medium and the second well done. The medium arrived raw and the well done was rare. They were sent back and returned the second time cooked correctly. The onion rings were good. I would be ashamed to have my name on a burger restaurant when they can't even cook a burger.
(1)
Cody H.
I had a burger with blue cheese lettuce and tomato cooked medium and it was a pretty delicious burger. I ordered fries with it and they were absolutely horrible! I had a basket full of shorties aka (the little hard fries that are usually the very last to get served.) I ordered a frozen Margareta and the guy said "sorry sir, no more Margareta's for the night. were not freezing anymore" WHAT!?! MC Donald's never denied me any drinks because it's getting late so why did Bobbys? So I settled for a spiked milkshake which I was not impressed with. I drank less than half and left it there. As far as cleanliness this place was horrible. There were no clean tables and my gf and I had to clean one ourselves. So in a nutshell, the burgers were pretty good and worth having again but with the cleanliness of the floor and tables I would think more than twice. The fries sucked! The spiked milkshake was not impressive at all, besides I was done eating by the time the milkshake came to my table. 2 stars, but with a little management improvement this place has potential.
(2)
Family M.
Nice concept, good food, pleasant experience!
(3)
Jason R.
Burgers were tasty, as were the sauce selections. If going with friends, split the onion rings or fries. Avoid lunch on weekends since the seating is configured in the least efficient way. You will either stand waiting for a seat, or be forced to sit next to a stranger. A bit expensive, too.
(2)
Kyla D.
I have come here a couple times, and I love the burgers. My favorite is the LA burger which is a cheeseburger with avocado and watercress. You can have any burger crunchified which adds potato chips on your burger yumm. The beef used in the burgers is really good. However, every time I order here my burgers come out very red. I usually order a medium at places, here I would order a medium well. Even if my burger was half raw, it still tasted amazing. On the table they have various sauces, I always add the chipotle ketchup to my burgers. The fries kind of taste like 5 Guys Fries but less greasy, and the sauce that comes with them is so tasty. I ordered the margarita for the first time today, it was a pretty pink color and was almost all tequila!! not bad for 5$ =) Overall, I absolutely love this place, the only downside is that if it is busy it is really hard to find a spot to sit.
(4)
A L.
Better than average burgers, but not the greatest that i have ever had. The thing that makes this place the great is the milk shakes which are amazing. Try the coconut milkshake, its fantastic. Anything Bobby Flay does is great so you wont be disappointed.
(4)
Peter W.
I always get the Burger of the month, turkey, topless. I love the creativity and freshness. The staff is always friendly and accommodating.
(4)
Wolf G.
After a friend recommended Bobby's Burger Palace saying how the burgers were as good as Five Guys, my dad and myself decided to give them a try and we were impressed! When we first walked in, we found the atmosphere to be funky and 70's like, with bright colors and globe lamps adorning the tables. In order to order your food, you line up and order at the counter, where you are given a placard for your table and glass for for unlimited fountain drinks if you ordered them. I ordered a Topless Classic Burger Medium Well, my dad ordered a Classic Burger Medium Well, and we split an order of Fries. About 15 minutes later, a friendly waitress brought our orders over. I found my Topless (Bunless) Classic Burger to be impressive, with a juicy, well seasoned, and not too greasy patty, a bed of crisp field greens, red ripe tomatoes, and a bite of red onion. My dad agreed with me on his Classic Burger. The fries were thin, crispy, freshly made, and salty. However, I wish they served a little more fries in the order. I also enjoyed some of the more creative sauces they served on the table such as the slightly spicy Chipotle Ketchup and the BBQ sauce like Burger Sauce. While I had initial sticker shock as I am used to the prices at Five Guys, the total cost of the meal was only a little more than Five Guys and considering the quality, it was an excellent value for lunch. We also appreciated the manager coming around to make sure all was well as we felt our business was valued. All in all, Bobby's Burger Palace is an awesome burger joint and a wonderful alternative to the Roosevelt Field Mall food court.
(4)
Jett M.
here comes a review of a burger joint from a vegetarian, so take from it what you will. problem 1: not nearly enough seating and the seating they do have is awkward (long, snake like table running through the entire place) problem 2: i paid $5.50 for a grilled cheese sandwich that i could have made better at home for $1.50. they do offer a more exotic grilled cheese sandwich than the one that i ordered, but that one came with bacon, which i could have asked to be removed but it also came with goat cheese, which i personally don't care for. problem 3: the straw for my milkshake had CLEARLY already been used.....and not washed thoroughly.......not that they should be washing used straws.....but, yeah. "ehh" moment: fries. ehh, they're ok. lets end on the positives. positive 1: speedy sand helpful service positive 2: the coconut milkshake was really good; creamy, cold and flavorful (once i got another straw) positive 3: good drink/milkshake selection this might be a "throw-away" review considering i didn't actually have a burger, but vegetarians don't only know vegetarians. sometimes you go where your meat eating friends go.
(2)
Joe Z.
Its hard to decide if a review should strictly be about the food or if the review should incoporate aspects about the overall experience. In this review I cant focus only on the food because the experience pretty much sucked. First the good - I got a classic burger with american cheese and a side of sweet potato fries. Burger was good, not great, but not bad. The fries, which came out about 5 or 10 minutes after the burger were tasty but very salty. Now the bad - its a fast food joint with a famous dude's name on the door. What does that get you? Overpriced burgers! I mean two burgers, two fries and two soft drinks (dining with a friend) cost close to thirty friggin dollars. I expect and accept such insane prices at a ball game. But at some burger joint at the mall, I think the prices should be a little more reasonable. Next, why are we re-inventing the wheel Bobby Burger Palace? When I go to eat with friends, I dont want to eat with strangers. I want my own table. I want to sit next to the people accompanying me. I dont want to sit next to strangers and bump elbows. I dont want to have to speak softly so the eavesdropper cant listen to my conversation. I am talking about the fact that for some inexplicable reason the place has this massive curvy table in the middle of the joint where everyone sits together. Yeah communisim! I spent thirty bucks on your OK burger - can I get my own damn table! I wouldnt recommend the place, food is ok but the price and the seating arrangements down right suck.
(1)
Steve C.
Pros: Burgers are cooked well. Fries and Onion Rings are good. Like the different burger sauces (chipotle ketchup is my favorite). But I can't figure out a good sauce for the sweet potato fries. Like the ordering system. There are hooks under the table for your jacket or bags. Cons: Buns are too soft and gets soggy. Being at the mall it gets very crowded. Bobby Flay I still like Burger Spot better.
(3)
Reynel R.
The best burger I eat. They got good service, good drinks, good presentation and over all good food. Bobby's restaurants are the best in looks and food, presentation and service. I love going to them.
(5)
Tommy H.
I'm a huge bobby flay fan...but for him to put his name on this type of burger chain? really?? not impressed at all. seating was awkward as I felt like I was sitting with strangers. the burger was small and the sauces at the table were boring. no regulars BBQ sauce. and the food doesn't come with fries unless you order them seperately.
(1)
Angela S.
Great burgers and even better shakes
(5)
Samantha J.
Went to this place on lunch to get a burger. usually you would think at a burger place they know what medium well is. unfortunately when I went to eat my burger on lunch it was literally "rare." too bad.
(1)
Salvatore S.
I like it...nothing special at all. The first time I had BBP was at Mohegan Sun, and it was much better there. It's like they don't put any effort in at this location. Soggy fries make me want to rate this place a 2, but the spiked shakes bring it back to a 3.
(3)
Natalia D.
Love bobby's BP ! sweet potato fries with honey mustard must I say anything else! they are amazing! also get your burger crunchified!
(5)
Deb W.
This place is much better than the Shake Shack Hands down.
(5)
Jared K.
If you want to eat at an upscale Five Guys, then this is your place. You walk in an order from a menu of various burgers, sides and drinks. Then you pay and get a number to put down at the table where you sit. The seating is more like cafeteria seating. There are long straight tables and a few curved tables. If you don't mind sitting next to strangers then it's cool. We waited 30 minutes for our food because people would randomly advance the LCD monitor with the orders (like at a McDonald's) and the servers cannot see the numbers on the table. They end up walking around looking the these little 2" x 2" number squares on the tables. After complaining that others, who sat down after my party, had been served and that we were still waiting for our meal, the manager delivered our food. I then pointed out the issue with the order screen and how some of the staff will walk by and advance an order without delivering the meal. The manager saw this as well when she watched for a bit. She ended up giving me a free meal for the wait that I'll never use. There's nothing special about the burgers that will make me want to return. The seating it HORRIBLE and the number system for meal delivery is a stupid idea. If you want a burger in Roosevelt Field Mall, go to Johnny Rocket's or Wendy's at the food court!
(2)
Cynthia M.
Can only review the vanilla malted milkshake here, but that was A-OK. Creamy and delicious, it was perfect for a midday snack while hanging out at the mall. I did get to taste a couple of the sauces as I sat at the table waiting for the shake and those were delish! I would definitely come back and check out his burgers. He seems to love his cheese, as do I!
(3)
Terry B.
More like 4.5 really. We had the day off, so we caught them at opening hours at 11. The prices were extremely reasonable, the service was very attentive and pleasant. Burger was tasty and the onion rings were awesome. Next time I'd order my burger medium rare rather than medium. Other than that quibble this place is a total keeper. After a second trip I found out that they really still have issues with doneness. This time I ordered the burger medium rare, but the only thing they heard was "rare." Next time I'll order medium and send it back if it is cooked completely gray in the middle.
(4)
Nick S.
For a Burger place the burgers were nothing special at all...Undersized, overpriced & just not that tasty..The fries were ok & the onion rings pretty good. I didn't have a shake so I can't comment on them but I definitely wouldn't go back. Bobby should be embarrassed to have his name on the place!
(2)
J K.
SPIKED MILKSHAKES!!!! The burgers are good too.
(4)
Alyssa K.
Ever since I saw Flay jump on his cutting board in the original Iron Chef and get his ass handed to him by Morimoto, I never really liked him or his arrogant-looking mug. And after trying his Burger Palace, I can say that I still don't. I got the Bobby's Blue Burger with an order of regular fries. The fries were just average... most were a bit soggy, but they were at least served hot (the people next to us complained that theirs were cold and had their first order sent back) and they were seasoned well (with the exception of a few that had a ton of salt on them). As for the burger... while we were waiting, I saw that the burgers were on sesame-seeded buns... like LOADED sesame seeded buns, and I got really excited. I love sesame anything... bagels, breadsticks, etc. But then I got my burger. The patty was juicy and cooked well, the bacon was nice and crispy, and the blue cheese wasn't overpowering. But the bun... my God. My bottom bun, I swear, wasn't more than 1/16" thick. And on a bacon blue cheese burger, piled with the obvious, plus tomato and lettuce, the bun just had zero chance of holding everything together. I sloppily ate the first half. The second half, I had to use a knife and fork to eat it. The bottom bun had basically disintegrated by that point. If there's one thing I hate, it's extremely sloppy foods, and this was definitely one of them. How can a burger joint not use buns that can support the ingredients they're meant to hold?? Even McDonald's uses sturdier bottom buns than BBP! The taste wasn't even anything special, and I certainly didn't think it was worth the $7.75. I didn't "crunchify" my burger (getting potato chips on top of my burger), but I am confident that even that gimmick wouldn't have improved my BBP experience. As for the sauces, I think the dip they provided with the fries was Thousand Island... but whatever it was, it was SO runny. I found it a bit bizarre to see it served with the fries. And for someone like Flay who uses a lot of chipo-til-lay (as he incorrectly pronounces it) in his dishes, the chipotle ketchup didn't pack that much heat or flavor. It was meh. The burger sauce... nothing that special, either. I tried my burger without the sauce, and then with, and I didn't notice a significant improvement. The large half pickle that came with the burger was nice, and my lemonade was refreshing, but the meal overall was a disappointment. I have plenty of other favorite burger joints on my list that I would repeatedly go back to before coming back here. By the end of my meal, I somehow got Daym Drops' "Dayum Dayum Dayum" ode to Five Guys stuck in my head, and it had me wishing I had eaten there for dinner instead.
(2)
Jess N.
Pretty solid burger spot. I had the bobby blue, a pistachio milkshake, and fries. One thing I must say, you can definitely split that milkshake, and those fries. I struggled to finish both after eating my burger. My friend got the classic, and said it was great. 1 star off for the margarita machine being busted, and for the ladies bathroom water turning scalding hot randomly, no bueno. The manager was really friendly and social, he offered us drinks on the house, and came around plenty of times to make sure we didn't need anything.
(4)
Lawrence K.
Went there this past Monday. Good is still amazing. Unfortunately they have a fruit fly issue in the dining room and I noticed non food grade fruit fly traps near the soda machine. Definitely a health hazard. Once this is fixed I may go back again.
(2)
Jonathan A.
This review more about the service I received... I been in Bobby burgers a few times, Bobby blue burger and dallas its a must to try but what made me come back to this place aside from the burgers are their shakes. Back in 2/8/14 I decided to try their online service to order and just go there to pick up. So i ordered a burger with a coconut shake (remember shakes are why i returned to this place) Online experience was good, pay and received an order# and pickup time. As soon as I arrived to pick up, the place has its pickup designated area and its walkin customers area. I felt ignored for 5 min because no one ask or acknowledge if I needed anything. I had to ask one of the waiters and pretty much was told to wait... Minutes later I was asked for my order # and told it was being prepared. When order came out it was just the burger, when I asked for the shake, I was simply told they ran out of ingredients for coconut shake, I asked for a different flavor but also ran out of ingredients and only were able to make chocolate... I just had it by then, i just asked for a refund on the shake... The cashier did not know how to process an online return on their POS system and had to call a manager. Manager comes, asked me if I had any problem, explained the situation and only said "yeah we ran out of it. Sorry" on a linear tone without any expressions it felt scripted... Got my money return and just left... Oh yeah, the burger was dried and medium rare when online was ordered as well done... Sidenote: it could have been a better experience if 1) your kitchen supplies and online order are integrated so when "you run out of supplies" online at least can be grayed out or out stock can be shown when ordering an item 2) a bit more of attention to everyone who walks into your doors, those are the ones who will bring, promote or detract your business 3) a better t trained staff and more emphatic management team... At least pretend youre sorry when an order gets screwed up Just gave you pointers to improve your business... Youre welcome!
(1)
Vicky H.
i'm not a huge burger fanatic, but if i were craving one i'd pick this place first! love all the special burger combos & sweet potato fries. minus 1 star for not having a veggie burger option tho :(
(4)
Bobby B.
First time to see a burger joint that serves alcohol! Still trying all the various burgers and it seems all are my favorite (have tried 6 styles and counting) ... very clean, nice atmosphere, price is reasonable and it is next to the mall. What more can you ask for? Parking is not a problem. I can see this place great if you want a different kind of burger (VERY different from your stnadard McDonalds, Burger King, Wendys).
(4)
Charlie P.
Not impressed with the overall variety on the menu. Burgers were good quality and sweet potato fries were great. Not crazy about the seating arrangements...you have to share tables with other people and a lot of seats get wasted. If I'm in the area I may get it again but many other burger places are better.
(2)
Phil M.
I'm giving this place 2 stars due to the fact that the shakes were really good. Maybe even better then Shake Shack IMO but the burgers? The burgers were tasty without a doubt but figure out something to do about these grease soaked bottom buns! It almost made it impossible to eat. The fries are good but I recommend the sweet potato ones. The honey mustard sauce it comes with is outrageous. Much better then the original fries. All in all I have tasted better. The service is utter chaos. You walk in, order your food and if you're lucky get a seat among the tables with everyone else and wait. It's a stupid setup. I hate it. You then put a plastic number where you're sitting so the employees know where the food goes. I watched in amazement how not 1 person knew where the food went for each person. It was comical to watch people stand up and wave for attention to get their food. They had to walk around everywhere to find where they had to go. I also watch how patrons had to clean up the area around them (including me) because no one did it while they waited. When we sat they asked me if this was our stuff!.. Really?! No its the stuff you and the others didn't clean up to sit here. My shakes didn't come so that was another disaster that took forever. Just when we finished the cramped area that we ate our food someone came over and asked almost begged if we were done. I can tell she was happy like the rest of them. Good Job Bobby Flay! You blew this one! Make it a sit down restaurant and I think it could be a 4 to 5 star rating.
(2)
Rich L.
One of the best burger places ever. The atmosphere is trendy and retro at the same time. The service staff is extremely friendly, they give you what you want, and regardless of what you ask for, the food is amazing. The Dallas Burger and the Palace Classic are my favorites. I also highly recommend either version of the fries, along with their great sauces. It seems like they want you to enjoy your experience here, something that seems to be lacking in a lot of restaurants nowadays. This place is definitely a regular for me.
(5)
Iris K.
Amazing burgers! incredible fries! always great service. Been a fan since day one very easy to find and great prices. I met the vendor who buys the meat for BBP one day when I was their for lunch and he told me what a quality product they buy. It was his first time at BBP and asked me what to order,as I sat a few tables away I watched him take his first bite and then proceeded to have the biggest smile on his face!!! Another BBP fan. They want you to be happy and make sure your visit to BBP is a great one this is true because I have been given complimentary fries by the staff !! Who does that?? pickles are really good too and me personally not being a big soda drinker, I always have one to go along with my burger and fries.
(5)
Antonette L.
I'd like to give this place 3.5 stars, but that wasn't an option. A friend told me that Bobby Flay opened his burger place in Roosevelt Field Mall, and I was so excited that I made sure to make it over with 48 hours of finding out! I figured I'd never make it because I only knew of the one in New Jersey. My boyfriend and I went around 7 pm tonight (a Tuesday) and it was busy but not too busy. Not fight someone for a table busy or anything. Decor was cute, lots of colors and modern. First you order your meal, and then you take a seat with your number, and someone will come and deliver your meal to you. I got the Dallas Burger with sweet potatoes fries. My boyfriend got the Canadian burger (the special of the month) with regular fries and a black and white milkshake. After we ordered, we sat down and chatted for a few minutes while we waited for our food. About a five minute wait, not bad at all. There are lots of different sauces on the tables to try with your burger and fries, which I was excited about. They had Chipotle Ketchup, regular Ketchup, Burger Sauce, Jalapeño sauce, and yellow mustard. First we got our shake ($5.00), the black and white - chocolate and vanilla combined (I have a horrible habit of not ordering things, and then eating my boyfriends food). It was good, it tasted kind of like a chocolate chip. It was pretty thick, tasted like an upgraded frosty. They had some other interesting shake flavors, which I'd definitely like to try sometime. Food: The Dallas Burger ($7.75) - Spice Crusted/Coleslaw/Monterey Jack/ BBQ Sauce/Pickles. This was pretty good. I liked it. I experimented with the sauces that were on the table, because I didn't really taste the BBQ sauce that came on it. First I tried the burger sauce, and it was eh. I put on the Chipotle Ketchup, and that was AWESOME. I loved that. Sweet Potato Fries ($3.00): These were good, they were sweet potato fries. It came with a dipping sauce, honey mustard horse radish. I liked the dipping sauce, but it was a little liquidy. It didn't really hold onto my fries. Interesting and pretty good taste, though. I just ended up drenching everything in that Chipotle Ketchup sauce 'cause I liked that one best. The Canadian Burger ($7.75) - White Cheddar Cheese, Canadian Bacon, Maple Mustard Sauce. My boyfriend really enjoyed this, and had a really good mustard/maple-y flavor from the sauce. He said it was awesomely juicy. He didn't think that his burger needed any of the sauces from the table, unlike me. Regular Fries ($3.00): I asked my boyfriend to describe them and he said "they were just alright." Said they needed more salt, but they had a good crunch at least. He was extremely disappointed in the sauce that came with it, the BBP fry sauce. Mine was liquidy, and he his was extremely chunky. It was kind of odd. It was orange and it had some familiar flavors, but when I tried it, I couldn't put my finger on it. Overall, I thought it was good, the place was cute and the servers were friendly. Service was good, they clear plates away for you and ask if you want refills even though it's really casual sit-down. I was a bit disappointed in the sauces, though. Knowing that it was a Bobby Flay place, I had high expectations for them. I guess a good burger is just a good burger, but this didn't give my mouth a firework explosion. Not bad enough to hate on it, just think I was a bit let down. Glad I made it to BBP, but I'm not rushing back. Maybe I'll be back, maybe I won't. I won't be taking a random trip out to Garden City just to have a burger, unless I get weird-like pregnancy cravings.
(3)
Chrissie S.
What?!? Let me find out that BBP opened at Roosevelt Field. No longer are the days where we would need to travel into Jersey if we're craving a great burger. Though this joint is slightly smaller than the one we usually go to at Bergen Town Center. Same set-up where you can't get in unless you walk out the mall and enter through their separate entrance. How to find it in the mall? Dependent on which side you are coming from, make a left at Red Mango or right at the Aerie store. We went on a Saturday afternoon around 2pm and the place was pretty packed but by the time we ordered, there were plenty of seats to choose. It is choose your own seat and place the number placard wherever you're seated so that the servers can find you. The staff were extremely friendly and always checked in on us. Don't forget to ask for utensils if you want to cut your burger in half before devouring (they do not automatically give them to you unless you ask). I got my usual LA burger and it was delish except the line cook must've sprinkled too much salt/pepper mix at the end. I took apart the burger to see why I was eating so much salt and found that they over dashed it! Told the server who then told the cooks in the back which was nice to know that they take care of their customers complaints right away. I absolutely love the guacomole relish that comes on the LA burger which is why it's my fave. The hubby had the dallas burger who also really enjoyed it too. Our onion rings to share as a side were thick cut and sweet-battered heavenly goodness (see pic: yelp.com/biz_photos/MrBa… ). I hope they stop over-dashing the seasoning and keep up the great service. I don't think the short lines will last though, since probably not everyone knows that it has opened. But it doesn't matter, I would still wait for their yummy burgers and onion rings.
(4)
Kristy T.
So, this may not be the BEST burger out there, but it's good enough for me to want to go back. The combinations that Flay throws out are fun and tasty. The patty is always nice and juicy, with tons of flavor, and the toppings are really good. For example, the Santa Fe is topped with silky queso with peppers and blue corn chips. I mean, what's not to like? Everything is cooked to order so everything is super fresh. The shakes are delicious, even the spiked ones are good. Yes, it's a bit pricy for burgers. For the same quality burger, you can probably just go to Five Guys, but let's be real.... you're really paying for the fun topping combinations... like water crest dressed in lime and honey mustard and goat cheese!
(4)
Jeannette R.
I am a big fan of Bobby Flay, I really am...but I don't think it was the best burger I ever had. The size of the burger is pretty small and I'm kind of disappointed he used iceberg lettuce. I really thought this would be a more gourmet burger place :-(
(3)
michael f.
Really, 4.5. Like it's predecessor out in Smith Haven Mall this place really nails the burger experience. The burger and shake options are awesome. And you can tell the ingredients are top notch. The place feels like Food Network took over a Burger King. The burgers are juicy and cooked just right to order. The shakes have great flavor, not a strong syrup taste like some places. And the texture is spot on thick, plus they use oversized straws, a little detail that makes things that much better. People complain about the seating arrangements, but that is just because they are anti-social Long Islanders, suck it up and be personable. I give the Smithtown location 5 stars because it is not as busy, so the service is better. But both locations offer up one of the better Burger/Shake combos on the Island. I hate Bobby Flay... but damn he makes a good burger joint.
(4)
Jimmy W.
Bobby burger palace- so I never had bobby burger before so I gave it a try. It's totally new to me because I never had mr. Flay food before. I had the la watercress burger, miami burger and sweet potato fries. La burger was so much better than the Miami. La was more settle and sweet with the avocado. The Miami was too mustard and peppery tasting. The yam fries were awesome. Not too sweet or salty. The decor is nice. Very close together seats because it's a long curve or block seating. Each burger was around 8 dollars. Fries were about $3. My total with a drink was $20
(3)
Solomon C.
Eh... I'm not a fan of sloppy burgers. It's not bad, just not great and not worth spending nearly $20 for a big burger, fries and a coke. The seating arrangement isn't very nice either. You've got long tables with benches on both sides and it's hard to accommodate you and your friends because seats are spotty. You're likely to end up between two strangers. Not a bad place but I don't see it's purpose. Won't be back.
(3)
Paul D.
For a great burger stick to Shake Shack or better yet, Five Guys Burger as this place is definitely not up to snuff! Bobby Flay should seriously be ashamed to have his name on this place! I came here on a Monday night with 5 of my friends and while the place was not incredibly busy, the kitchen managed to mess up or cook incorrectly 4 out of the 6 burgers we ordered. Additionally, almost none of our food, drinks, fries came out together although we had ordered them as such! While 4 out of the 6 burgers were cooked incorrectly (a well done being blood red or vice versa), the most worrying thing was when a chicken burger (which was meant to be a normal burger anyways) came out and was not completely cooked! A beef burger being cooked medium, well or rare can be dealt with, but to have a piece of chicken not cooked through is completely unacceptable! In the end, none of the burgers (which finally made our table although at various times; for example I had finished eating when my friend was just getting her burger with her spike shake arriving 10 minutes later) were exceptional! While they tasted fine, the price did not match the quality received and I would suggest that you find another burger place to really get the most for your money! Or you could always make one yourself using the Bobby Flay cookbook!
(1)
Chris T.
A nice experience. I've heard very so so things about the one in smithaven mall but I caved in and gave it a try. I decided on the Napa Valley burger and was actually very surprised at how much I enjoyed it. The flavors blended beautifully and it was just a great burger. They also have fantastic fries which i could not stop eating and I've heard the shakes are incredible but I did not indulge. The place isn't cheap for a burger but would say it's a contender in the best burger around department but it would fall short of being number one. I love the way the tables are set up and the place just looks great. Stop by and give it a try, they make a pretty damn good burger.
(3)
James K.
Awesome place for lunch for some really good tasting burgers of quality.
(4)
Crystal P.
it wasn't bad. I just like Houston's burgers better. the service was good and the chocolate shake was good. fries were good too.
(3)
Kevin F.
absolutely unique and undeniably phenomenal. prices are just right. $7.75 for a specialty Miami Burger. Houston's around the corner, its $16 for a cheeseburger. so we ventured around the corner and found heaven. could have done more with the fries, but the Onion rings were terrific.
(5)
Rachel G.
Wonderful burgers. 100% better than shake shack
(5)
Debbie E.
Great burgers. I love the atmosphere and clean place to eat. I love the fact they bring the burgers to you. Love the green swinging chairs felt like a child eating a great burger.
(4)
R.B. D.
Bobby's is a great place for a good burger in this melee of burger joints popping up on every corner. There are several protein options and different regional types of burgers. All in all, it was a well cooked and tasty burger served by excellent staff. It is actually quite reasonably priced, something not expected from a Bobby Flay joint. I'd definitely steer you to Bobby's over many other fast food joints it you are a burger aficionado.
(3)
Rob D.
Love the Crunch Burger and cactus pear margarita.
(4)
Ray I.
First impression is everything. I must say I was pretty hesitant to try at first, thinking it's just another burger joint but after the first bite of the Bobby Blue...man o man, my stomach was jumping for joy!
(4)
Matthew M.
I have to say the burger my son and I had were both pretty great tasting,..he had a shake which I tried that was nice and the fries were first rate. My only problem is that you find that you end up paying over $30 bucks for what is essentially a hamburger lunch... So yeah it was good but I dont know if id feel the need to go back...sort of like what I thought of the Shake Shack down the road.
(3)
Julie L.
The first time we went to BBP we walked away and went to a different restaurant because we didn't want a "fast food" experience. Next time we came during lunch on a weekend. Yup, stand in line, place your order, get a number, get lucky if you can find a seat. The seating is a little awkward with these long curved tables with chairs on either side so you might be sitting and eating facing a stranger. In reality it was less uncomfortable that I imagined. The first time I ate there I had the Napa burger, cactus pear margarita and an order of fries. The napa burger, delicious! Cooked the way I like it, medium rare, with goat cheese, watercress, honey mustard. What's not to like? I enjoyed it and it was a very good hamburger. The margarita, not so much. The tequila they used had a fairly strong agave flavor which I found a bit too much. Plus it's bright pink which caused my friend Frank to break his "never drink pink" rule. The up side is that we got to ride him for the rest of the day for going over to the "pink side". Fries are yummy and cooked perfectly but the order is huge. One order between two of us would have been fine. Second trip my husband and I got different burgers and swapped halves. We ordered the burger of the month for Feb. which was the Louisiana burger and the Philadelphia burger. The Louisiana burger was awesome. Spicy, flavorful, juicy, burger heaven. The Philly burger, not so much it was under seasoned, a little dry and though there was some very nice mustard on the bun it was put together so sloppily that you didn't get the mustard and pepper in each bite which was what it needed to make it more flavorful. He got a vanilla malted which was delicious. Really, it was perfect. He had a raging brain-freeze for most of lunch but it was worth it. We split an order of fries but it was still too much. I can't decide if I like the sweet potato or regular fries better, they're both very good. The onion rings are cut very wide and were a bit awkward to eat so we probably won't get those again. Yes, I'll probably go back. I really like the burgers and the combinations are so tempting but I won't go back often. Too many calories, too little ambiance, too much waiting on line and it's at the mall, I hate the mall.
(3)
Marilyn M.
I was there December 2011, made a stop for shopping before heading to Boston. I came accross the place by pure coincidence. It wasnt till i took a time to look around the restaurant that i noticed the pictures of Bobby Flay , i was quite excited as i wacth the food channel a lot and knew who he was. I can only speak for the burgers , sweet potatos fries and the vanilla shake. They were the best i have had. Very very good, prices are a little high but then again, it was a one tiime thing. But yes hamburger are great, service was ok, but then again they are all high school kids. I have no complains, they were still nice but in their own little world. But the food was excellent the best burgers!!!
(4)
Enrique S.
The setup was nice. Different, but nice. I enjoyed the burger selection and variety. It's a good burger place to stop and grab something while shopping at the mall. I wouldn't recommend it as a romantic date place or even a family restaurant that I would frequent, but it's definitely worth stopping in. Again, the burgers were good, although one of the burgers we ordered was definitely not cooked Medium-Well as we ordered (very pink inside). All in all, you should definitely stop in for a quick bite to eat.
(3)
Tommy S.
Not worth it. The fries were pretty bad (cold, bland), but not as bad as the horrible "fry sauce" they give you to dip them in. I love unique and distinct flavors, but this was just gross. I had a Buffalo Cheeseburger. I have to admit, it was decent, but it was about half the size of a P.S Burger! For the same price as a burger here, you can get a large burger AND fries with MUCH better ingredients at P.S. Much better service too (the guy taking our order here was rude and impatient). We actually only came here because it was Sunday and P.S. was closed. Boo! We won't be coming back if we can help it. Also, it's really small and finding a table can be a chore at such a crowded mall.
(2)
robin d.
Decent burgers, thick a flavorful. Shakes are great. Fries merely ok but the onion rings are amazing.
(3)
Rachel G.
ummm.... so why are all the guys that i saw working here, gorgeous. and im supposed to eat around that ughhhhhhh. lol it was decent, i was afraid it would be lame considering its connected to the mall but it was a pretty good burger. and it was cooked exactly to my liking.
(3)
Eric B.
Get ready to make friends, with unique seating configurations you will be next to a stranger. Great combinations. Try burger of month. Sides are good. Go for a spiked shake.
(4)
Ryan K.
Burger selections are good at Bobby's. Some of the sides are questionable such as the onion rings. I am a big fan of the double chocolate shake, which is a great indulgence!!
(3)
Rocco G.
Had the Philadelphia burger,French fries, onion rings and a beer.The burger was perfectly cooked... Very good! The fries were good, I will do without the onion rings next time.There were good but nothing special...Overall the burger was Delicious!! Would come again..
(3)
Jay D.
Meh. I like turkey burgers, but not the one here. Frankly I thought it was gross. They by accident gave me a regular beef napa burger, which was good, but they messed up my order. The family thought the burgers were ok, nothing to rave about. Shakes were good.
(3)
Veronica P.
Good food! Not a big fan of no being able to build your own burger but overall it was good
(4)
Komal M.
Loved the Dallas burger. Excited to try the others! Went on a weekday and it was PACKED, though the wait wasn't very long. Had a great meal and a great time.
(4)
Latoya C.
Who doesn't want a spiked milkshake? That's what got me through the door. Once I was inside I figured I should order a burger to go with my milkshake. What a good choice I made.
(4)
Charles E.
I just had to write an update. I'm moving Bobby's place up from 4 to 5 stars for one reason only the $5.00 frozen Pear margarita. I don't do frozen or fruit drinks but I kept seeing the reviews about them. All I can say is wow these things are strong. These things alone will have me stopping back here just for the drinks, I wonder if they serve them in togo cups,,,,,,.
(5)
Sasha E.
My favorite burgers around! Great sesame seed buns, Awesome toppings and the shakes are delicious. Simple but great.
(5)
Marc W.
The burger was excellent, I ordered it rare and it cam out rare. That is indeed rare. It is a problem when the mall is busy, there is only one cashier and you do have to walk out of the mall. Anyway the food was excellent and I mean that on a general level not just versus the other food in the mall. Get your burger crunchified.
(4)
Sascha M.
Tried this place out when shopping with my mom and we were hungry for lunch. They have spiked milkshakes super amazing. I had the mocha kaluha one which was so good. We decided to try two burgers and also split an order of fries. We had the Dallas Burger and the Santa Fe burger both of which were good. My only con is that the burgers weren't super pink in the middle and it's probably pretty crowded if you come on weekends, but we came at 2:30 during the week so it was fine.
(4)
Eric K.
Good burgers. Decent price.
(4)
Christina D.
Always worth the trip!
(5)
Erin N.
I work in the mall and i didn't know this place existed. I heard so many good things about this place from school friends so decided to eat here without expecting much at all. Service is amazing! Its great if your in the mall doing some shopping and want to eat out but not at the food court. The setting is like a regular restaurant, they serve you they have waiters and such. Their sodas actually tastes like real soda and not some watered down version of coke. I love their sodas haha! The burgers are great too I just wish they would have more options or make your own haha! Loved everything about this place, I'd totally recommend this to anyone who's in the area and just want a bite to eat but not pay the crazy price.
(5)
Laura G.
mango milk shake was AMAZING. goat cheese burger was pretty good but nothing crazy i'd never go out of my way to come here but if i'm at the mall sure why not fries and milkshakes were better than the burger i had.
(3)
Gloria C.
Underwhelmed. First and last time I'm trying this place, doesn't hold a candle to Shake Shack. No special sauce on the burgers, lots of burger sauce confusion, the dipping sauces for the fries don't complement the fries well. But on the other hand, the fries and sweet potato fries and nice and crispy on the outside. Decor also looks dated, especially with the laminate counters/tables. I realize this may be deliberate, but definitely not a hip, socially conscious vibe.
(2)
Yolanda D.
Great burger. You can have chicken or turkey burgers instead of beef if you prefer.They have great fries and onion rings. The price is reasonable because they have a variety of condiments sauces and types of burgers. Also the frozen drink margarita is abour five dollars it is strong not watered down and hits the spot.Free refills on your sodas from the fountain, you get it yourself. Also definetly should get any burger CRUNCHIFIED. That means they put a whole bunch of bits of chips on you burger. Wow delicious. I always get it crunchified. The place is modern yet retro.The only thing is that you have to get your own seating after you order and at times its crowded and you sit / share tables / seats with ohers.Also I have been to the one in suffolk I think that one is just a bit nicer in terms of the customers.
(5)
Shannon D.
This place is not impressive. The food is not the best quality especially for the price. The place is always loud and packed which is expected for this mall but the restaurant is so dirty all the time. Ive been here 3 times to visit a friend who worked here. If it wasnt for her id only give it one star. This place is way too understaffed. I believe if they had enough busers, cooks and cahshiers this place would be a lot better
(2)
Kate M.
Don't usually have high hopes for burgers - especially at chain places - even if it is Bobby Flay. This place really surprised me! I like a rare to medium rare burger and 90% of places tell me they can't do it. It's always well done or medium well. Honestly there are times I wonder how bad E-Coli could really be - is it as bad as these cremated burgers, maybe not? I have to say THANK YOU Bobby Flay! When the girl at the register told me I could get it a true medium rare I was shocked. What arrived - was actually a medium rare burger! I mean shockingly, perfectly cooked. So was my friend's medium burger - light pink and juicy. The onion rings are great and the sweet potato fries are spot on with a nice dipping sauce. Normally I'm not into the whole sitting with folks you don't know - maybe it's the New Yorker in me, maybe it was one too many family style meals on childhood vacations in Lancaster - but this was great. Everyone around me loved their food. Wait wasn't bad. Took about 5 min to get to the register to place our order and then took about 15 min for it to arrive at our "table." Give this place a try. If the food quality remains consistent you won't be disappointed!
(5)
Emily G.
One of the best burgers I've had!! I ordered the LA burger and ate all of it. When you order you have the choice of beef, turkey or chicken. There is a wide variety of dishes to choose from and the employees were very nice. I will definitely be back again!!
(5)
Sandrine E.
The sweet potato fries never disappoint, also the spiked milk shakes are a nice treat for those of us that enjoy an alcoholic beverage. The burgers here are one of my favorite spots in NYC. Good quality, lots of variety and tons of options. What else wold you expect at a bobby flay establishment? If you want a good quality gourmet burger this is the place to go!
(5)
Freddie N.
Expediting of food not good. Saw burgers sitting for a few minutes. Staff looked confused. Tables not cleaned as well as it could be. Had classic and burger was very juicy and well seasoned. We then ordered a second one and that wasn't as juicy. On subsequent visits the burger was good but not great.
(3)
David B.
After waiting on a line that took way too long I was prepared to not like this place, though a big fan of Bobby. When the burger came I wasn't especially impressed with its appearance. I ordered a Palace Classic medium rare. The seeded bun looked very commercial and I prefer vine tomato to the beefsteak looking one served. So when I took a bite I was very pleasantly surprised -- that's a tasty burger! I should have know Bobby wouldn't let me down. Love I can order the temperature (and that they nailed it) unlike Shake Shack (which I still like anyway). Also of note, the burger came out really fast which made me feel better about the wait in line. Also someone came over and refilled my soda which was quite unexpected in a self serve style place and more than one person checked in on me -- nice touch!
(4)
Amber B.
Now, I love a good burger joint just like the next guy. Gave this place 3 stars because the service was outstanding (enough for me to leave a tip and I'm not sure if that's customary?)...very friendly and helpful staff. The inside is colorful easy on the eyes, but after good service and decor, that's where it ends. I had the philly burger, and the patty literally had NO seasoning...honestly one of the blandest burgers I've ever had...even with the cooked onions on it! I'd come back if one of my friends wanted to try this place, but otherwise, I'm scratching it off my list and heading upstairs in the mall to Johnny Rockets...sorry Bobby Flay.
(3)
Cutie C.
love this place! food and shakes are delicious. the best tip i can give is to call in your order and u can jump the line. your food all ready when you get there. good food and great service. also sign up for the card because after your $100 dollar purchase,you get free burgers.
(4)
David W.
Good burgers not great. Cold fries.
(3)
Jessica D.
Such a cool concept and a great menu. The food was amazing...burgers were super fresh and cooked perfectly and the onion rings were awesome! The place was packed but I dont think we waited more than 10 minutes for our food from the moment we ordered to the moment we found a spot to sit. I am def. going back.
(5)
Gen M.
Eh....they could take a lesson from 5 Guys. Burgers were bland and dry. Seating situation is bizarre. You pay and then wait to get seating. Then your food is delivered by a server. If you're unfortunate enough to sit at the curved counter you might be having dinner with a stranger. Very odd. I gave them 2 stars for the spiked milkshake.
(2)
Charlie M.
Great selection of burgers, price is really fair. Been to BBP three times and each time my burgers were cook to perfection. Would highly recommend this place. My only complaint would be the wait and lack of available tables. I'm assuming the lines and waiting time will eventually get smaller as the months pass; this establishment is still fairly new and seems to be getting a lot of business.
(5)
Billie F.
Came here on my cheat day and it was well worth the cheat. We were craving burgers and since my guy and I both love Booby Flay, we figured we should try it. We ordered the BBQ burger, sweet potato fries, pistachio milkshakes and onion rings. You wait on line, order and then sit down with your number. There a re a ton of different sauces on the table to choose from, the chipotle ketchup was my fav :) The food does not take very long to come out and they brought our milkshakes first. I am very picky when it comes to pistachio milkshakes and ice cream, and i think this place wins my number one spot (previously my favorite was from Bareburger) It was just the right amount of thick. Next our food came out. The fries were really good and came with a horseradish/honey dijion sauce that was phenomenal. The onion rings are thick and delicious. The burger was good (topped with pickles, bbq sauce and coleslaw). Although I liked the burger, I wish i had ordered a different one as it was very peppery. The fact that I wished for a different burger is the only reason that I did not give them 5 stars. The next time I will opt for the California Burger as i hear that it is delicious.
(4)
Gail B.
We have been here 3 times and each time, I thought it was delish. Loved my burger... american cheese, medium rare... friend loved the burger with avocado... beautifully presented i might add... fries we good but not very hot... they were on the pass thru too long... attentive and caring staff... they came around 3 times to ask how everything was... and also replenished my iced tea..I like this much better than shake shack.. I will continue to go to BBP when I am in roosevelt field as it is too far from home to make a trip just for dinner.
(4)
Paul F.
Wow, if you haven't tried it yet your missing out. One of the best burger places around. Great milkshakes, a burger of the month that are just amazing. Never too crowded BUT on the expensive side. The last few times I've gone the bill for two has been in the mid 30 dollar range. Again the food is great and the atmosphere is trendy and fun. Glad it's not too close to home or I would be broke, fat, and In heaven.
(5)
Undercova A.
Leaving aside the hair I found under the goat cheese on my burger, the food here was a major disappointment. I had a turkey burger which was completely ho-hum. The patty was served on a wilted, very dry salad which had a some slimely leaves in it. The fries were very small and over cooked. I am not an onion ring fan, but my H is and he hated them.
(1)
Lauren D.
I've been here twice so far and I really like it. I kept it simple and ordered the regular burger with bacon, sweet potato fries, and onion rings (this wasn't all for me). The sweet potato fries are some of the best I've ever had. The horseradish honey mustard sauce was amazing! I also liked that even though you only got 2 slices of bacon that was more than enough, since it was a real slice of bacon not just processed crap. The burger is very good and definitely on my list of top burger places. For people not so into red meat they have turkey and chicken burgers (sorry vegetarians no veggie burger but they do have grilled cheese). The onion rings were good but not great, unlike the sweet potato fries which I've been craving since I left. Although there weren't waiters, the staff that takes your order and delivers your food is polite and nice. Its definitely some of the best mood in/around the mall, but I probably wouldn't go to the mall just to eat there.
(4)
Samantha K.
Came here while shopping at the mall yesterday expecting to just grab a basic burger. I was delightfully surprised at how delicious the burgers actually were! I would have to say Bobby's Burger Palace is much, much tastier than Smashburger and Snippers, yet not quite as good as Shake Shack (definitely comes close, though!) My medium rare burger was cooked EXACTLY how I asked and the meat was great quality. To the people in previous reviews complaining about weight gain...are you kidding me? You are eating a fat, juicy delicious burger. If you are watching your figure, you probably shouldn't have chosen a burger joint. They offer multiple different sauces for your burger at the tables and although not a sit down restaurant, the staff was very attentive in helping out as a waiter would. I will definitely be returning here for a burger, and not just when I happen to be shopping at the mall!
(5)
Bruce W.
Got the Carolina burger. Quality ingredients but average flavor at best. Could have been slightly bigger as well. The sweet potato fries were great and my pistachio milkshake was an 8/10. If you treat yourself to a burger only once in a while there are plenty of better places to get a burger that will make you say WOW. BBP is just average.
(3)
Michelle M.
My husband and I went here because Houston's was packed and we were starving. The burger selection was pretty good - different varieties. He had the Miami Burger (Ham/Cheese) while I had the Napa Valley Burger (Goat Cheese and Watercress) We weren't expecting much since it was kinda hype-y. Boy were we surprised! The goat cheese was not overpowering at all and the meat patty was nice and juicy. My husband never thought of ham on a burger.. the two flavors of meat blended so well together! Fries and onion rings are ok and everything was pretty reasonably priced! Chipotle Ketcup is freggin awesome :-)
(3)
Katharine G.
The best eatery attached to Roosevelt Field. The lines are often long and it isn't cheap, but it isn't more expensive than most things in the food court. The burgers are always cooked well and even their turkey burgers are delicious. Their sides aren't that big, but cheap enough that you can order a selection and not break the bank. And though I shouldn't drink them while I am on my lunch break at work, their spiked shakes are fantastic.
(5)
Tracie M.
My 1st visit to Bobby's Burger Palace @ the Roosevelt Field Mall was full of high expectations. I'm a huge BF fan. Love him on the Food Network and I've visited Mesa Grill and Bar American several times. But I'm a burger girl at heart so he had to impress me. I was impressed. I placed my order found a spot to sit and waited with anticipation. My Dallas burger came as I ordered medium with just enough pink and very juicy. The burger was tasty with enough crunch from the coleslaw and the fries complimented the flavor. I do wish there were a few booths scattered around the place for big groups but other than that thumbs up Bobby I expected nothing less.
(4)
Joan R.
The ginger king of Food Network cooked his way into the hearts of Roosevelt Fields' visitors with his pricey but decent burgers and his cool quirky layout and decor of his burger palace. It's counter service meaning no tip . You order at the counter in the front of BBP facing the parking lot, receive a number, and the servers will bring you your food to whatever seat you manage to find. I really don't like to fight for my seats, or have to talk to strangers and negotiate with them about moving their food and their persons a few seat down so my group can all sit together. Unfortunately that is what will most likely happen, considering the amount of traffic the mall gets. When I've been here a couple of times, each time during the weekend, I had to awkwardly stand behind a group of people so I can swoop in and take their seats like a vulture at a carcass. The design of the place looks cool and full of character, complete with artistic photos of food, splashes of color, long winding tables, high chairs, and curvy long lights. However, seating is not very comfortable. There's a great selection of creative burger creations to choose from, many different flavored milk shakes as well a some "adult" milkshake, and a variety of beers and beverages, many of which you can refill at the soda fountain. The alcoholic beverages are very moderately priced but I haven't gotten a chance to try it considering that two burgers, a fires, and a soda is a little over $20 for my bf and me. Damn. The burgers were good but nothing crazy good. There are a variety of sauces available at your seat including chipotle ketchup, burger sauce, and mayo to name a few. -Napa Valley Burger $7.7 5 with fresh goat cheese, watercress, and Meyer lemon honey mustard. This is one of my favorite burgers in BBP. I love the flavorful goat cheese and the fresh watercress. Very flavorful and yummy. -Santa Fe Burger $7. 7 5 with queso sauce, pickled jalapenos, and blue corn chips Spicy meaty goodness. The blue corn chips get soggy though. -Buffalo Style Burger $7.7 5 with red hot sauce, blue cheese dressing, and watercress If you like buffalo style anything you would like this. Creamy, yummy, and packed with heat. -French Fries $3.00 with bobby burger palace fry sauce Mediocre french fries. Not worth $3. Sweet potato fries are available for $3, but I had bigger tastier portions of sweet potato fries elsewhere at the same price. -Beer Battered Onion Rings $3.00 with honey mustard horseradish sauce I'm not a fan of big fat onion rings, I much prefer the skinner crispier versions. It has a nice subtle beer flavor. It's not superior over diner onion rings. Don't let the celebrity chef name fool you into thinking these burgers are little morsels of heaven. I do prefer to go to this place rather than the Red Robins, opposite of the mall and across Old Country Rd. Compared to Red Robins the Bobby Flay's burgers are slightly cheaper and has better quality. Either way, BBP is a convenient spot to have sit down in a quirky trendy setting and have some good eats with friends.
(3)
James S.
The food is good but over priced. Also the service is really terrible. The girl on the counter have atitude problems. Our burgers came before our fries. We ate the burgers and was still waiting for our fries. Also The bathroom was dirty.
(2)
Angela S.
Great burgers and even better shakes
(5)
Kalisha E.
Off the chi-zain. For real. I went here once and had the Dallas burger and their signature margarita, and was hooked. Then, in conversation with the cashier on my second visit, I found out this is Bobby Flay's dig. Sweet! I know he has Bar Americain + Mesa. Bobby, you're alright by me. The taste is on point here. You have to try the different sauces - the jalapeño relish is goooooood!! Plus the chipotle ketchup and burger bbq sauce. Everything I've tried is great, including the sweet potato fries and onion rings. If you're looking for somewhere to dine in Roosevelt Field, definitely try Bobby's. You will cry if you try the food court and miss out on this place. The staff is great also.
(5)
Gilbert T.
This place is good for gourmet burgers that aren't your typical (cheese/ham)burgers, although you can order them. I usually get the Bobby Bleu Cheese Burger cooked Medium and it never disappoints. I usually like the jalapeño sauce on my burger for some added heat. I also always get the sweet potato fries with extra horseradish sauce on the side. Yummmm. The atmosphere is eclectic and modern looking. Have someone from your group look for seats since the place can get really busy. There are some gnats flying around which I am not a big fan of. Often times the servers will drop things and it is not uncommon to hear a plate or glass shatter on the floor.
(3)
G L R.
Bobby's makes a great cheeseburger. I have been to this location a few times now. They are pretty consistent. They cook the burger to order. And I love that you can have potato chips on the burger. They also offer a nice variety of toppings combinations, but I usually keep it classic. Their french fries are good - they have both regular and sweet potato. And their sauces are good. Bobby's is a good reliable burger joint.
(4)
Mary W.
I was looking forward to a great burger because it was Bobby's Place but all I tasted was salt - the burger was so salty I was so disappointed The next time I went to the Shake Shack
(2)
Chef P.
Since coming to this country from France, I have become addicted to the American Cheeseburger. I go to them all 4-5 times a week. I didn't go to Bobby's Burger Palace when it first opened becuase the initial reviews were pas tres bein (not so good) But wow, these may be the best American burgers on the planet, certainly better than any other place I have been too. I only order doubles, and Bobby's makes them rare, the way beef is supposed to be eaten. Since my first visit, I've been there about 30 times. They don't get "rare" right, and one time the Manager tried to tell me a well done burger was rare and how burgers are supoosed to be made. He offered to redo my burger, and it came back well done again. Luckily, I had my meat thermometer with me (I am a chef) and was able to get the Manager to agree they were not rare. He gave me a coupon for two free burgers. I can't hold a grudge because of a human error. The little pink alcoholic drinks are "rock on dude," a phrase I learned recently. The fries and onion rings are tops too. Go there and enjoy!
(5)
Leah P.
Probably won't be back. Here's why: 1.) Layout: Despite having a facade that faces the parking lot you have to walk into the mall for entry. Ok. cool. But then you walk back to where you came from (the part of the restaurant closest to the lot) to order. Fine. Then there's all those "velvet ropes" (not the velvet kind, the adjustable movie theater kind) that direct the line, only you can't really see the menu before you enter the maze of ropes. No checking out the menu, deciding against it and making a quit exit without toppling people and climbing ropes. Did I mention you can't exit using the door near the parking lot? Also, if you're going for takeout and it's busy there's really no where for you to stand without feeling like you're standing in the middle of a high traffic lane. 2. Cleanliness: Crumbs everywhere and the place was just beginning to get full. 3. Quality of food: I like it better than Shake Shack but that's not saying much since I dont get the hype behind that joint either, I had the September special Cheyenne burger which had cheddar, bacon, bbq sauce and crispy onions I believe. It was good, but not good enough to bring me back into that difficult parking situation. Fries were forgettable and none of the ingredient combos on the regular burgers seemed particularly good. Either uninspired (potato chip burger, anyone?) or they sound like they'd be gross (there's one burger in there disguising itself as a Cuban sandwich). No Thanks. It's a shame too because I'm a huge Bobby Flay fan. I'll be at PS burger if anybody needs me.
(2)
Joe P.
Very disappointing! The burgers were nothing special. The burger sauce was tasteless! The fries were just that, fries. I could have gotten the burgers at" 5 guys" and been more satisfied. Don' t waste your money here!
(2)
Sung K.
eh. seriously. I could make better burgers. It's a pretty good burger, but the toppings definitely overpower the taste of the meat. Buns were soggy. Sauces they give you, really are terrible. Yes, even the chipotle ketchup. Not really chipotle-y if you ask me. Good burger. But could be a lot better.
(3)
John S.
Best burger ever, its juicy and at a good price. If your hungry skip the fries and get two burgers. I've eaten so called special blend burgers made with shortrib and all that good stuff. Doesn't compare to this place, and I see people are comparing this to shake shack which is a joke. Shake Shack is one step above McDonald's. For and extra 2 bucks your can get your burger cooked to the right temperature.
(5)
R M.
On our way back from JFK we were hungry and didn't want to go all the way to W. Babylon without food so we decided to go to BBP my wife has eaten there before (I sat and watched because I was getting blood-work done the next day). This time I'll be eating. I got the Palace Classic Burger my wife got the Bobby Blue Burger, French Fries and a small soda... It cost about $21. and change. We got our food and it was cooked perfect, medium, nice pink center and the fries... you cant stop eating them even when you know you should. I will continue to go here when I crave a good burger. And don't forget to tip the servers they do a great job!
(5)
Caleb P.
Bobby's Burger Palace's functional and decorative seating, coupled with a eye-catching color scheme, is an in-your-face invitation to passerby's looking for a place to enjoy a quick lunch. Bobby's menu is a familiar one; once you know one burger joint menu, you know them all. But unlike your typical burger place, Bobby's offers a variety of different condiments paired with your burger and side. The meal's presentation is a very simple one; no-nonsense and straight to the point, almost to the point where it is even spartan. The variety of the burgers come from the ingredients that goes into them. To err on the side of caution, it is difficult to say that these burgers are outstanding. It is certainly difficult to say, "I would come to this place again", but if I happened to walk by Bobby's I certainly would not discount it as an option. Again, the place has it's merits: it is a great place for a decently large group, and children will love the decor (I certainly did) and liken it to a Chuck E. Cheese. A burger will be a burger, but Bobby's Burger Palace is certainly a piece of eye-candy.
(3)
Steve C.
Pros: Burgers are cooked well. Fries and Onion Rings are good. Like the different burger sauces (chipotle ketchup is my favorite). But I can't figure out a good sauce for the sweet potato fries. Like the ordering system. There are hooks under the table for your jacket or bags. Cons: Buns are too soft and gets soggy. Being at the mall it gets very crowded. Bobby Flay I still like Burger Spot better.
(3)
Reynel R.
The best burger I eat. They got good service, good drinks, good presentation and over all good food. Bobby's restaurants are the best in looks and food, presentation and service. I love going to them.
(5)
Tommy H.
I'm a huge bobby flay fan...but for him to put his name on this type of burger chain? really?? not impressed at all. seating was awkward as I felt like I was sitting with strangers. the burger was small and the sauces at the table were boring. no regulars BBQ sauce. and the food doesn't come with fries unless you order them seperately.
(1)
Samantha J.
Went to this place on lunch to get a burger. usually you would think at a burger place they know what medium well is. unfortunately when I went to eat my burger on lunch it was literally "rare." too bad.
(1)
Salvatore S.
I like it...nothing special at all. The first time I had BBP was at Mohegan Sun, and it was much better there. It's like they don't put any effort in at this location. Soggy fries make me want to rate this place a 2, but the spiked shakes bring it back to a 3.
(3)
Natalia D.
Love bobby's BP ! sweet potato fries with honey mustard must I say anything else! they are amazing! also get your burger crunchified!
(5)
Deb W.
This place is much better than the Shake Shack Hands down.
(5)
Jared K.
If you want to eat at an upscale Five Guys, then this is your place. You walk in an order from a menu of various burgers, sides and drinks. Then you pay and get a number to put down at the table where you sit. The seating is more like cafeteria seating. There are long straight tables and a few curved tables. If you don't mind sitting next to strangers then it's cool. We waited 30 minutes for our food because people would randomly advance the LCD monitor with the orders (like at a McDonald's) and the servers cannot see the numbers on the table. They end up walking around looking the these little 2" x 2" number squares on the tables. After complaining that others, who sat down after my party, had been served and that we were still waiting for our meal, the manager delivered our food. I then pointed out the issue with the order screen and how some of the staff will walk by and advance an order without delivering the meal. The manager saw this as well when she watched for a bit. She ended up giving me a free meal for the wait that I'll never use. There's nothing special about the burgers that will make me want to return. The seating it HORRIBLE and the number system for meal delivery is a stupid idea. If you want a burger in Roosevelt Field Mall, go to Johnny Rocket's or Wendy's at the food court!
(2)
Cynthia M.
Can only review the vanilla malted milkshake here, but that was A-OK. Creamy and delicious, it was perfect for a midday snack while hanging out at the mall. I did get to taste a couple of the sauces as I sat at the table waiting for the shake and those were delish! I would definitely come back and check out his burgers. He seems to love his cheese, as do I!
(3)
Terry B.
More like 4.5 really. We had the day off, so we caught them at opening hours at 11. The prices were extremely reasonable, the service was very attentive and pleasant. Burger was tasty and the onion rings were awesome. Next time I'd order my burger medium rare rather than medium. Other than that quibble this place is a total keeper. After a second trip I found out that they really still have issues with doneness. This time I ordered the burger medium rare, but the only thing they heard was "rare." Next time I'll order medium and send it back if it is cooked completely gray in the middle.
(4)
Nick S.
For a Burger place the burgers were nothing special at all...Undersized, overpriced & just not that tasty..The fries were ok & the onion rings pretty good. I didn't have a shake so I can't comment on them but I definitely wouldn't go back. Bobby should be embarrassed to have his name on the place!
(2)
J K.
SPIKED MILKSHAKES!!!! The burgers are good too.
(4)
Alyssa K.
Ever since I saw Flay jump on his cutting board in the original Iron Chef and get his ass handed to him by Morimoto, I never really liked him or his arrogant-looking mug. And after trying his Burger Palace, I can say that I still don't. I got the Bobby's Blue Burger with an order of regular fries. The fries were just average... most were a bit soggy, but they were at least served hot (the people next to us complained that theirs were cold and had their first order sent back) and they were seasoned well (with the exception of a few that had a ton of salt on them). As for the burger... while we were waiting, I saw that the burgers were on sesame-seeded buns... like LOADED sesame seeded buns, and I got really excited. I love sesame anything... bagels, breadsticks, etc. But then I got my burger. The patty was juicy and cooked well, the bacon was nice and crispy, and the blue cheese wasn't overpowering. But the bun... my God. My bottom bun, I swear, wasn't more than 1/16" thick. And on a bacon blue cheese burger, piled with the obvious, plus tomato and lettuce, the bun just had zero chance of holding everything together. I sloppily ate the first half. The second half, I had to use a knife and fork to eat it. The bottom bun had basically disintegrated by that point. If there's one thing I hate, it's extremely sloppy foods, and this was definitely one of them. How can a burger joint not use buns that can support the ingredients they're meant to hold?? Even McDonald's uses sturdier bottom buns than BBP! The taste wasn't even anything special, and I certainly didn't think it was worth the $7.75. I didn't "crunchify" my burger (getting potato chips on top of my burger), but I am confident that even that gimmick wouldn't have improved my BBP experience. As for the sauces, I think the dip they provided with the fries was Thousand Island... but whatever it was, it was SO runny. I found it a bit bizarre to see it served with the fries. And for someone like Flay who uses a lot of chipo-til-lay (as he incorrectly pronounces it) in his dishes, the chipotle ketchup didn't pack that much heat or flavor. It was meh. The burger sauce... nothing that special, either. I tried my burger without the sauce, and then with, and I didn't notice a significant improvement. The large half pickle that came with the burger was nice, and my lemonade was refreshing, but the meal overall was a disappointment. I have plenty of other favorite burger joints on my list that I would repeatedly go back to before coming back here. By the end of my meal, I somehow got Daym Drops' "Dayum Dayum Dayum" ode to Five Guys stuck in my head, and it had me wishing I had eaten there for dinner instead.
(2)
Jess N.
Pretty solid burger spot. I had the bobby blue, a pistachio milkshake, and fries. One thing I must say, you can definitely split that milkshake, and those fries. I struggled to finish both after eating my burger. My friend got the classic, and said it was great. 1 star off for the margarita machine being busted, and for the ladies bathroom water turning scalding hot randomly, no bueno. The manager was really friendly and social, he offered us drinks on the house, and came around plenty of times to make sure we didn't need anything.
(4)
Lawrence K.
Went there this past Monday. Good is still amazing. Unfortunately they have a fruit fly issue in the dining room and I noticed non food grade fruit fly traps near the soda machine. Definitely a health hazard. Once this is fixed I may go back again.
(2)
Jonathan A.
This review more about the service I received... I been in Bobby burgers a few times, Bobby blue burger and dallas its a must to try but what made me come back to this place aside from the burgers are their shakes. Back in 2/8/14 I decided to try their online service to order and just go there to pick up. So i ordered a burger with a coconut shake (remember shakes are why i returned to this place) Online experience was good, pay and received an order# and pickup time. As soon as I arrived to pick up, the place has its pickup designated area and its walkin customers area. I felt ignored for 5 min because no one ask or acknowledge if I needed anything. I had to ask one of the waiters and pretty much was told to wait... Minutes later I was asked for my order # and told it was being prepared. When order came out it was just the burger, when I asked for the shake, I was simply told they ran out of ingredients for coconut shake, I asked for a different flavor but also ran out of ingredients and only were able to make chocolate... I just had it by then, i just asked for a refund on the shake... The cashier did not know how to process an online return on their POS system and had to call a manager. Manager comes, asked me if I had any problem, explained the situation and only said "yeah we ran out of it. Sorry" on a linear tone without any expressions it felt scripted... Got my money return and just left... Oh yeah, the burger was dried and medium rare when online was ordered as well done... Sidenote: it could have been a better experience if 1) your kitchen supplies and online order are integrated so when "you run out of supplies" online at least can be grayed out or out stock can be shown when ordering an item 2) a bit more of attention to everyone who walks into your doors, those are the ones who will bring, promote or detract your business 3) a better t trained staff and more emphatic management team... At least pretend youre sorry when an order gets screwed up Just gave you pointers to improve your business... Youre welcome!
(1)
Vicky H.
i'm not a huge burger fanatic, but if i were craving one i'd pick this place first! love all the special burger combos & sweet potato fries. minus 1 star for not having a veggie burger option tho :(
(4)
Bobby B.
First time to see a burger joint that serves alcohol! Still trying all the various burgers and it seems all are my favorite (have tried 6 styles and counting) ... very clean, nice atmosphere, price is reasonable and it is next to the mall. What more can you ask for? Parking is not a problem. I can see this place great if you want a different kind of burger (VERY different from your stnadard McDonalds, Burger King, Wendys).
(4)
Charlie P.
Not impressed with the overall variety on the menu. Burgers were good quality and sweet potato fries were great. Not crazy about the seating arrangements...you have to share tables with other people and a lot of seats get wasted. If I'm in the area I may get it again but many other burger places are better.
(2)
Phil M.
I'm giving this place 2 stars due to the fact that the shakes were really good. Maybe even better then Shake Shack IMO but the burgers? The burgers were tasty without a doubt but figure out something to do about these grease soaked bottom buns! It almost made it impossible to eat. The fries are good but I recommend the sweet potato ones. The honey mustard sauce it comes with is outrageous. Much better then the original fries. All in all I have tasted better. The service is utter chaos. You walk in, order your food and if you're lucky get a seat among the tables with everyone else and wait. It's a stupid setup. I hate it. You then put a plastic number where you're sitting so the employees know where the food goes. I watched in amazement how not 1 person knew where the food went for each person. It was comical to watch people stand up and wave for attention to get their food. They had to walk around everywhere to find where they had to go. I also watch how patrons had to clean up the area around them (including me) because no one did it while they waited. When we sat they asked me if this was our stuff!.. Really?! No its the stuff you and the others didn't clean up to sit here. My shakes didn't come so that was another disaster that took forever. Just when we finished the cramped area that we ate our food someone came over and asked almost begged if we were done. I can tell she was happy like the rest of them. Good Job Bobby Flay! You blew this one! Make it a sit down restaurant and I think it could be a 4 to 5 star rating.
(2)
Rich L.
One of the best burger places ever. The atmosphere is trendy and retro at the same time. The service staff is extremely friendly, they give you what you want, and regardless of what you ask for, the food is amazing. The Dallas Burger and the Palace Classic are my favorites. I also highly recommend either version of the fries, along with their great sauces. It seems like they want you to enjoy your experience here, something that seems to be lacking in a lot of restaurants nowadays. This place is definitely a regular for me.
(5)
Iris K.
Amazing burgers! incredible fries! always great service. Been a fan since day one very easy to find and great prices. I met the vendor who buys the meat for BBP one day when I was their for lunch and he told me what a quality product they buy. It was his first time at BBP and asked me what to order,as I sat a few tables away I watched him take his first bite and then proceeded to have the biggest smile on his face!!! Another BBP fan. They want you to be happy and make sure your visit to BBP is a great one this is true because I have been given complimentary fries by the staff !! Who does that?? pickles are really good too and me personally not being a big soda drinker, I always have one to go along with my burger and fries.
(5)
Antonette L.
I'd like to give this place 3.5 stars, but that wasn't an option. A friend told me that Bobby Flay opened his burger place in Roosevelt Field Mall, and I was so excited that I made sure to make it over with 48 hours of finding out! I figured I'd never make it because I only knew of the one in New Jersey. My boyfriend and I went around 7 pm tonight (a Tuesday) and it was busy but not too busy. Not fight someone for a table busy or anything. Decor was cute, lots of colors and modern. First you order your meal, and then you take a seat with your number, and someone will come and deliver your meal to you. I got the Dallas Burger with sweet potatoes fries. My boyfriend got the Canadian burger (the special of the month) with regular fries and a black and white milkshake. After we ordered, we sat down and chatted for a few minutes while we waited for our food. About a five minute wait, not bad at all. There are lots of different sauces on the tables to try with your burger and fries, which I was excited about. They had Chipotle Ketchup, regular Ketchup, Burger Sauce, Jalapeño sauce, and yellow mustard. First we got our shake ($5.00), the black and white - chocolate and vanilla combined (I have a horrible habit of not ordering things, and then eating my boyfriends food). It was good, it tasted kind of like a chocolate chip. It was pretty thick, tasted like an upgraded frosty. They had some other interesting shake flavors, which I'd definitely like to try sometime. Food: The Dallas Burger ($7.75) - Spice Crusted/Coleslaw/Monterey Jack/ BBQ Sauce/Pickles. This was pretty good. I liked it. I experimented with the sauces that were on the table, because I didn't really taste the BBQ sauce that came on it. First I tried the burger sauce, and it was eh. I put on the Chipotle Ketchup, and that was AWESOME. I loved that. Sweet Potato Fries ($3.00): These were good, they were sweet potato fries. It came with a dipping sauce, honey mustard horse radish. I liked the dipping sauce, but it was a little liquidy. It didn't really hold onto my fries. Interesting and pretty good taste, though. I just ended up drenching everything in that Chipotle Ketchup sauce 'cause I liked that one best. The Canadian Burger ($7.75) - White Cheddar Cheese, Canadian Bacon, Maple Mustard Sauce. My boyfriend really enjoyed this, and had a really good mustard/maple-y flavor from the sauce. He said it was awesomely juicy. He didn't think that his burger needed any of the sauces from the table, unlike me. Regular Fries ($3.00): I asked my boyfriend to describe them and he said "they were just alright." Said they needed more salt, but they had a good crunch at least. He was extremely disappointed in the sauce that came with it, the BBP fry sauce. Mine was liquidy, and he his was extremely chunky. It was kind of odd. It was orange and it had some familiar flavors, but when I tried it, I couldn't put my finger on it. Overall, I thought it was good, the place was cute and the servers were friendly. Service was good, they clear plates away for you and ask if you want refills even though it's really casual sit-down. I was a bit disappointed in the sauces, though. Knowing that it was a Bobby Flay place, I had high expectations for them. I guess a good burger is just a good burger, but this didn't give my mouth a firework explosion. Not bad enough to hate on it, just think I was a bit let down. Glad I made it to BBP, but I'm not rushing back. Maybe I'll be back, maybe I won't. I won't be taking a random trip out to Garden City just to have a burger, unless I get weird-like pregnancy cravings.
(3)
Chrissie S.
What?!? Let me find out that BBP opened at Roosevelt Field. No longer are the days where we would need to travel into Jersey if we're craving a great burger. Though this joint is slightly smaller than the one we usually go to at Bergen Town Center. Same set-up where you can't get in unless you walk out the mall and enter through their separate entrance. How to find it in the mall? Dependent on which side you are coming from, make a left at Red Mango or right at the Aerie store. We went on a Saturday afternoon around 2pm and the place was pretty packed but by the time we ordered, there were plenty of seats to choose. It is choose your own seat and place the number placard wherever you're seated so that the servers can find you. The staff were extremely friendly and always checked in on us. Don't forget to ask for utensils if you want to cut your burger in half before devouring (they do not automatically give them to you unless you ask). I got my usual LA burger and it was delish except the line cook must've sprinkled too much salt/pepper mix at the end. I took apart the burger to see why I was eating so much salt and found that they over dashed it! Told the server who then told the cooks in the back which was nice to know that they take care of their customers complaints right away. I absolutely love the guacomole relish that comes on the LA burger which is why it's my fave. The hubby had the dallas burger who also really enjoyed it too. Our onion rings to share as a side were thick cut and sweet-battered heavenly goodness (see pic: yelp.com/biz_photos/MrBa… ). I hope they stop over-dashing the seasoning and keep up the great service. I don't think the short lines will last though, since probably not everyone knows that it has opened. But it doesn't matter, I would still wait for their yummy burgers and onion rings.
(4)
Kristy T.
So, this may not be the BEST burger out there, but it's good enough for me to want to go back. The combinations that Flay throws out are fun and tasty. The patty is always nice and juicy, with tons of flavor, and the toppings are really good. For example, the Santa Fe is topped with silky queso with peppers and blue corn chips. I mean, what's not to like? Everything is cooked to order so everything is super fresh. The shakes are delicious, even the spiked ones are good. Yes, it's a bit pricy for burgers. For the same quality burger, you can probably just go to Five Guys, but let's be real.... you're really paying for the fun topping combinations... like water crest dressed in lime and honey mustard and goat cheese!
(4)
Jeannette R.
I am a big fan of Bobby Flay, I really am...but I don't think it was the best burger I ever had. The size of the burger is pretty small and I'm kind of disappointed he used iceberg lettuce. I really thought this would be a more gourmet burger place :-(
(3)
michael f.
Really, 4.5. Like it's predecessor out in Smith Haven Mall this place really nails the burger experience. The burger and shake options are awesome. And you can tell the ingredients are top notch. The place feels like Food Network took over a Burger King. The burgers are juicy and cooked just right to order. The shakes have great flavor, not a strong syrup taste like some places. And the texture is spot on thick, plus they use oversized straws, a little detail that makes things that much better. People complain about the seating arrangements, but that is just because they are anti-social Long Islanders, suck it up and be personable. I give the Smithtown location 5 stars because it is not as busy, so the service is better. But both locations offer up one of the better Burger/Shake combos on the Island. I hate Bobby Flay... but damn he makes a good burger joint.
(4)
Jimmy W.
Bobby burger palace- so I never had bobby burger before so I gave it a try. It's totally new to me because I never had mr. Flay food before. I had the la watercress burger, miami burger and sweet potato fries. La burger was so much better than the Miami. La was more settle and sweet with the avocado. The Miami was too mustard and peppery tasting. The yam fries were awesome. Not too sweet or salty. The decor is nice. Very close together seats because it's a long curve or block seating. Each burger was around 8 dollars. Fries were about $3. My total with a drink was $20
(3)
Solomon C.
Eh... I'm not a fan of sloppy burgers. It's not bad, just not great and not worth spending nearly $20 for a big burger, fries and a coke. The seating arrangement isn't very nice either. You've got long tables with benches on both sides and it's hard to accommodate you and your friends because seats are spotty. You're likely to end up between two strangers. Not a bad place but I don't see it's purpose. Won't be back.
(3)
Paul D.
For a great burger stick to Shake Shack or better yet, Five Guys Burger as this place is definitely not up to snuff! Bobby Flay should seriously be ashamed to have his name on this place! I came here on a Monday night with 5 of my friends and while the place was not incredibly busy, the kitchen managed to mess up or cook incorrectly 4 out of the 6 burgers we ordered. Additionally, almost none of our food, drinks, fries came out together although we had ordered them as such! While 4 out of the 6 burgers were cooked incorrectly (a well done being blood red or vice versa), the most worrying thing was when a chicken burger (which was meant to be a normal burger anyways) came out and was not completely cooked! A beef burger being cooked medium, well or rare can be dealt with, but to have a piece of chicken not cooked through is completely unacceptable! In the end, none of the burgers (which finally made our table although at various times; for example I had finished eating when my friend was just getting her burger with her spike shake arriving 10 minutes later) were exceptional! While they tasted fine, the price did not match the quality received and I would suggest that you find another burger place to really get the most for your money! Or you could always make one yourself using the Bobby Flay cookbook!
(1)
Chris T.
A nice experience. I've heard very so so things about the one in smithaven mall but I caved in and gave it a try. I decided on the Napa Valley burger and was actually very surprised at how much I enjoyed it. The flavors blended beautifully and it was just a great burger. They also have fantastic fries which i could not stop eating and I've heard the shakes are incredible but I did not indulge. The place isn't cheap for a burger but would say it's a contender in the best burger around department but it would fall short of being number one. I love the way the tables are set up and the place just looks great. Stop by and give it a try, they make a pretty damn good burger.
(3)
James K.
Awesome place for lunch for some really good tasting burgers of quality.
(4)
Crystal P.
it wasn't bad. I just like Houston's burgers better. the service was good and the chocolate shake was good. fries were good too.
(3)
Kevin F.
absolutely unique and undeniably phenomenal. prices are just right. $7.75 for a specialty Miami Burger. Houston's around the corner, its $16 for a cheeseburger. so we ventured around the corner and found heaven. could have done more with the fries, but the Onion rings were terrific.
(5)
Rachel G.
Wonderful burgers. 100% better than shake shack
(5)
Debbie E.
Great burgers. I love the atmosphere and clean place to eat. I love the fact they bring the burgers to you. Love the green swinging chairs felt like a child eating a great burger.
(4)
R.B. D.
Bobby's is a great place for a good burger in this melee of burger joints popping up on every corner. There are several protein options and different regional types of burgers. All in all, it was a well cooked and tasty burger served by excellent staff. It is actually quite reasonably priced, something not expected from a Bobby Flay joint. I'd definitely steer you to Bobby's over many other fast food joints it you are a burger aficionado.
(3)
Rob D.
Love the Crunch Burger and cactus pear margarita.
(4)
Ray I.
First impression is everything. I must say I was pretty hesitant to try at first, thinking it's just another burger joint but after the first bite of the Bobby Blue...man o man, my stomach was jumping for joy!
(4)
Matthew M.
I have to say the burger my son and I had were both pretty great tasting,..he had a shake which I tried that was nice and the fries were first rate. My only problem is that you find that you end up paying over $30 bucks for what is essentially a hamburger lunch... So yeah it was good but I dont know if id feel the need to go back...sort of like what I thought of the Shake Shack down the road.
(3)
Julie L.
The first time we went to BBP we walked away and went to a different restaurant because we didn't want a "fast food" experience. Next time we came during lunch on a weekend. Yup, stand in line, place your order, get a number, get lucky if you can find a seat. The seating is a little awkward with these long curved tables with chairs on either side so you might be sitting and eating facing a stranger. In reality it was less uncomfortable that I imagined. The first time I ate there I had the Napa burger, cactus pear margarita and an order of fries. The napa burger, delicious! Cooked the way I like it, medium rare, with goat cheese, watercress, honey mustard. What's not to like? I enjoyed it and it was a very good hamburger. The margarita, not so much. The tequila they used had a fairly strong agave flavor which I found a bit too much. Plus it's bright pink which caused my friend Frank to break his "never drink pink" rule. The up side is that we got to ride him for the rest of the day for going over to the "pink side". Fries are yummy and cooked perfectly but the order is huge. One order between two of us would have been fine. Second trip my husband and I got different burgers and swapped halves. We ordered the burger of the month for Feb. which was the Louisiana burger and the Philadelphia burger. The Louisiana burger was awesome. Spicy, flavorful, juicy, burger heaven. The Philly burger, not so much it was under seasoned, a little dry and though there was some very nice mustard on the bun it was put together so sloppily that you didn't get the mustard and pepper in each bite which was what it needed to make it more flavorful. He got a vanilla malted which was delicious. Really, it was perfect. He had a raging brain-freeze for most of lunch but it was worth it. We split an order of fries but it was still too much. I can't decide if I like the sweet potato or regular fries better, they're both very good. The onion rings are cut very wide and were a bit awkward to eat so we probably won't get those again. Yes, I'll probably go back. I really like the burgers and the combinations are so tempting but I won't go back often. Too many calories, too little ambiance, too much waiting on line and it's at the mall, I hate the mall.
(3)
Marilyn M.
I was there December 2011, made a stop for shopping before heading to Boston. I came accross the place by pure coincidence. It wasnt till i took a time to look around the restaurant that i noticed the pictures of Bobby Flay , i was quite excited as i wacth the food channel a lot and knew who he was. I can only speak for the burgers , sweet potatos fries and the vanilla shake. They were the best i have had. Very very good, prices are a little high but then again, it was a one tiime thing. But yes hamburger are great, service was ok, but then again they are all high school kids. I have no complains, they were still nice but in their own little world. But the food was excellent the best burgers!!!
(4)
Enrique S.
The setup was nice. Different, but nice. I enjoyed the burger selection and variety. It's a good burger place to stop and grab something while shopping at the mall. I wouldn't recommend it as a romantic date place or even a family restaurant that I would frequent, but it's definitely worth stopping in. Again, the burgers were good, although one of the burgers we ordered was definitely not cooked Medium-Well as we ordered (very pink inside). All in all, you should definitely stop in for a quick bite to eat.
(3)
Tommy S.
Not worth it. The fries were pretty bad (cold, bland), but not as bad as the horrible "fry sauce" they give you to dip them in. I love unique and distinct flavors, but this was just gross. I had a Buffalo Cheeseburger. I have to admit, it was decent, but it was about half the size of a P.S Burger! For the same price as a burger here, you can get a large burger AND fries with MUCH better ingredients at P.S. Much better service too (the guy taking our order here was rude and impatient). We actually only came here because it was Sunday and P.S. was closed. Boo! We won't be coming back if we can help it. Also, it's really small and finding a table can be a chore at such a crowded mall.
(2)
robin d.
Decent burgers, thick a flavorful. Shakes are great. Fries merely ok but the onion rings are amazing.
(3)
Rachel G.
ummm.... so why are all the guys that i saw working here, gorgeous. and im supposed to eat around that ughhhhhhh. lol it was decent, i was afraid it would be lame considering its connected to the mall but it was a pretty good burger. and it was cooked exactly to my liking.
(3)
Eric B.
Get ready to make friends, with unique seating configurations you will be next to a stranger. Great combinations. Try burger of month. Sides are good. Go for a spiked shake.
(4)
Ryan K.
Burger selections are good at Bobby's. Some of the sides are questionable such as the onion rings. I am a big fan of the double chocolate shake, which is a great indulgence!!
(3)
Rocco G.
Had the Philadelphia burger,French fries, onion rings and a beer.The burger was perfectly cooked... Very good! The fries were good, I will do without the onion rings next time.There were good but nothing special...Overall the burger was Delicious!! Would come again..
(3)
Jay D.
Meh. I like turkey burgers, but not the one here. Frankly I thought it was gross. They by accident gave me a regular beef napa burger, which was good, but they messed up my order. The family thought the burgers were ok, nothing to rave about. Shakes were good.
(3)
Veronica P.
Good food! Not a big fan of no being able to build your own burger but overall it was good
(4)
Komal M.
Loved the Dallas burger. Excited to try the others! Went on a weekday and it was PACKED, though the wait wasn't very long. Had a great meal and a great time.
(4)
Latoya C.
Who doesn't want a spiked milkshake? That's what got me through the door. Once I was inside I figured I should order a burger to go with my milkshake. What a good choice I made.
(4)
Charles E.
I just had to write an update. I'm moving Bobby's place up from 4 to 5 stars for one reason only the $5.00 frozen Pear margarita. I don't do frozen or fruit drinks but I kept seeing the reviews about them. All I can say is wow these things are strong. These things alone will have me stopping back here just for the drinks, I wonder if they serve them in togo cups,,,,,,.
(5)
Sasha E.
My favorite burgers around! Great sesame seed buns, Awesome toppings and the shakes are delicious. Simple but great.
(5)
Marc W.
The burger was excellent, I ordered it rare and it cam out rare. That is indeed rare. It is a problem when the mall is busy, there is only one cashier and you do have to walk out of the mall. Anyway the food was excellent and I mean that on a general level not just versus the other food in the mall. Get your burger crunchified.
(4)
Sascha M.
Tried this place out when shopping with my mom and we were hungry for lunch. They have spiked milkshakes super amazing. I had the mocha kaluha one which was so good. We decided to try two burgers and also split an order of fries. We had the Dallas Burger and the Santa Fe burger both of which were good. My only con is that the burgers weren't super pink in the middle and it's probably pretty crowded if you come on weekends, but we came at 2:30 during the week so it was fine.
(4)
Eric K.
Good burgers. Decent price.
(4)
Christina D.
Always worth the trip!
(5)
Erin N.
I work in the mall and i didn't know this place existed. I heard so many good things about this place from school friends so decided to eat here without expecting much at all. Service is amazing! Its great if your in the mall doing some shopping and want to eat out but not at the food court. The setting is like a regular restaurant, they serve you they have waiters and such. Their sodas actually tastes like real soda and not some watered down version of coke. I love their sodas haha! The burgers are great too I just wish they would have more options or make your own haha! Loved everything about this place, I'd totally recommend this to anyone who's in the area and just want a bite to eat but not pay the crazy price.
(5)
Laura G.
mango milk shake was AMAZING. goat cheese burger was pretty good but nothing crazy i'd never go out of my way to come here but if i'm at the mall sure why not fries and milkshakes were better than the burger i had.
(3)
Gloria C.
Underwhelmed. First and last time I'm trying this place, doesn't hold a candle to Shake Shack. No special sauce on the burgers, lots of burger sauce confusion, the dipping sauces for the fries don't complement the fries well. But on the other hand, the fries and sweet potato fries and nice and crispy on the outside. Decor also looks dated, especially with the laminate counters/tables. I realize this may be deliberate, but definitely not a hip, socially conscious vibe.
(2)
Yolanda D.
Great burger. You can have chicken or turkey burgers instead of beef if you prefer.They have great fries and onion rings. The price is reasonable because they have a variety of condiments sauces and types of burgers. Also the frozen drink margarita is abour five dollars it is strong not watered down and hits the spot.Free refills on your sodas from the fountain, you get it yourself. Also definetly should get any burger CRUNCHIFIED. That means they put a whole bunch of bits of chips on you burger. Wow delicious. I always get it crunchified. The place is modern yet retro.The only thing is that you have to get your own seating after you order and at times its crowded and you sit / share tables / seats with ohers.Also I have been to the one in suffolk I think that one is just a bit nicer in terms of the customers.
(5)
Shannon D.
This place is not impressive. The food is not the best quality especially for the price. The place is always loud and packed which is expected for this mall but the restaurant is so dirty all the time. Ive been here 3 times to visit a friend who worked here. If it wasnt for her id only give it one star. This place is way too understaffed. I believe if they had enough busers, cooks and cahshiers this place would be a lot better
(2)
Kate M.
Don't usually have high hopes for burgers - especially at chain places - even if it is Bobby Flay. This place really surprised me! I like a rare to medium rare burger and 90% of places tell me they can't do it. It's always well done or medium well. Honestly there are times I wonder how bad E-Coli could really be - is it as bad as these cremated burgers, maybe not? I have to say THANK YOU Bobby Flay! When the girl at the register told me I could get it a true medium rare I was shocked. What arrived - was actually a medium rare burger! I mean shockingly, perfectly cooked. So was my friend's medium burger - light pink and juicy. The onion rings are great and the sweet potato fries are spot on with a nice dipping sauce. Normally I'm not into the whole sitting with folks you don't know - maybe it's the New Yorker in me, maybe it was one too many family style meals on childhood vacations in Lancaster - but this was great. Everyone around me loved their food. Wait wasn't bad. Took about 5 min to get to the register to place our order and then took about 15 min for it to arrive at our "table." Give this place a try. If the food quality remains consistent you won't be disappointed!
(5)
Emily G.
One of the best burgers I've had!! I ordered the LA burger and ate all of it. When you order you have the choice of beef, turkey or chicken. There is a wide variety of dishes to choose from and the employees were very nice. I will definitely be back again!!
(5)
Sandrine E.
The sweet potato fries never disappoint, also the spiked milk shakes are a nice treat for those of us that enjoy an alcoholic beverage. The burgers here are one of my favorite spots in NYC. Good quality, lots of variety and tons of options. What else wold you expect at a bobby flay establishment? If you want a good quality gourmet burger this is the place to go!
(5)
Freddie N.
Expediting of food not good. Saw burgers sitting for a few minutes. Staff looked confused. Tables not cleaned as well as it could be. Had classic and burger was very juicy and well seasoned. We then ordered a second one and that wasn't as juicy. On subsequent visits the burger was good but not great.
(3)
David B.
After waiting on a line that took way too long I was prepared to not like this place, though a big fan of Bobby. When the burger came I wasn't especially impressed with its appearance. I ordered a Palace Classic medium rare. The seeded bun looked very commercial and I prefer vine tomato to the beefsteak looking one served. So when I took a bite I was very pleasantly surprised -- that's a tasty burger! I should have know Bobby wouldn't let me down. Love I can order the temperature (and that they nailed it) unlike Shake Shack (which I still like anyway). Also of note, the burger came out really fast which made me feel better about the wait in line. Also someone came over and refilled my soda which was quite unexpected in a self serve style place and more than one person checked in on me -- nice touch!
(4)
Amber B.
Now, I love a good burger joint just like the next guy. Gave this place 3 stars because the service was outstanding (enough for me to leave a tip and I'm not sure if that's customary?)...very friendly and helpful staff. The inside is colorful easy on the eyes, but after good service and decor, that's where it ends. I had the philly burger, and the patty literally had NO seasoning...honestly one of the blandest burgers I've ever had...even with the cooked onions on it! I'd come back if one of my friends wanted to try this place, but otherwise, I'm scratching it off my list and heading upstairs in the mall to Johnny Rockets...sorry Bobby Flay.
(3)
Cutie C.
love this place! food and shakes are delicious. the best tip i can give is to call in your order and u can jump the line. your food all ready when you get there. good food and great service. also sign up for the card because after your $100 dollar purchase,you get free burgers.
(4)
David W.
Good burgers not great. Cold fries.
(3)
Jessica D.
Such a cool concept and a great menu. The food was amazing...burgers were super fresh and cooked perfectly and the onion rings were awesome! The place was packed but I dont think we waited more than 10 minutes for our food from the moment we ordered to the moment we found a spot to sit. I am def. going back.
(5)
Gen M.
Eh....they could take a lesson from 5 Guys. Burgers were bland and dry. Seating situation is bizarre. You pay and then wait to get seating. Then your food is delivered by a server. If you're unfortunate enough to sit at the curved counter you might be having dinner with a stranger. Very odd. I gave them 2 stars for the spiked milkshake.
(2)
Charlie M.
Great selection of burgers, price is really fair. Been to BBP three times and each time my burgers were cook to perfection. Would highly recommend this place. My only complaint would be the wait and lack of available tables. I'm assuming the lines and waiting time will eventually get smaller as the months pass; this establishment is still fairly new and seems to be getting a lot of business.
(5)
Billie F.
Came here on my cheat day and it was well worth the cheat. We were craving burgers and since my guy and I both love Booby Flay, we figured we should try it. We ordered the BBQ burger, sweet potato fries, pistachio milkshakes and onion rings. You wait on line, order and then sit down with your number. There a re a ton of different sauces on the table to choose from, the chipotle ketchup was my fav :) The food does not take very long to come out and they brought our milkshakes first. I am very picky when it comes to pistachio milkshakes and ice cream, and i think this place wins my number one spot (previously my favorite was from Bareburger) It was just the right amount of thick. Next our food came out. The fries were really good and came with a horseradish/honey dijion sauce that was phenomenal. The onion rings are thick and delicious. The burger was good (topped with pickles, bbq sauce and coleslaw). Although I liked the burger, I wish i had ordered a different one as it was very peppery. The fact that I wished for a different burger is the only reason that I did not give them 5 stars. The next time I will opt for the California Burger as i hear that it is delicious.
(4)
Gail B.
We have been here 3 times and each time, I thought it was delish. Loved my burger... american cheese, medium rare... friend loved the burger with avocado... beautifully presented i might add... fries we good but not very hot... they were on the pass thru too long... attentive and caring staff... they came around 3 times to ask how everything was... and also replenished my iced tea..I like this much better than shake shack.. I will continue to go to BBP when I am in roosevelt field as it is too far from home to make a trip just for dinner.
(4)
Paul F.
Wow, if you haven't tried it yet your missing out. One of the best burger places around. Great milkshakes, a burger of the month that are just amazing. Never too crowded BUT on the expensive side. The last few times I've gone the bill for two has been in the mid 30 dollar range. Again the food is great and the atmosphere is trendy and fun. Glad it's not too close to home or I would be broke, fat, and In heaven.
(5)
Undercova A.
Leaving aside the hair I found under the goat cheese on my burger, the food here was a major disappointment. I had a turkey burger which was completely ho-hum. The patty was served on a wilted, very dry salad which had a some slimely leaves in it. The fries were very small and over cooked. I am not an onion ring fan, but my H is and he hated them.
(1)
Lauren D.
I've been here twice so far and I really like it. I kept it simple and ordered the regular burger with bacon, sweet potato fries, and onion rings (this wasn't all for me). The sweet potato fries are some of the best I've ever had. The horseradish honey mustard sauce was amazing! I also liked that even though you only got 2 slices of bacon that was more than enough, since it was a real slice of bacon not just processed crap. The burger is very good and definitely on my list of top burger places. For people not so into red meat they have turkey and chicken burgers (sorry vegetarians no veggie burger but they do have grilled cheese). The onion rings were good but not great, unlike the sweet potato fries which I've been craving since I left. Although there weren't waiters, the staff that takes your order and delivers your food is polite and nice. Its definitely some of the best mood in/around the mall, but I probably wouldn't go to the mall just to eat there.
(4)
Doreen L.
As you can tell, I'm a burger fan. However, this place was just not all that great. When I know I can go down the block to Shake Shack, or to bareburger, or Zinburger, this place falls to the bottom of the list fairly quickly. The fries were just that ... fries. The classic burger was nothing spectacular. I left without much of an impression, and just knew that I was full. I honestly don't see the big deal with this place, but if you have to eat while at the mall, this is probably a solid choice, instead of the food court teriyaki.
(2)
Sal L.
I've been dying to try these burgers as a good friend has highly recommended them. The good point is that this is a great tasting burger; better, in my opinion, than all the other burger places out there. The angus patty is large, thick, tasty with that grilled taste, and moist (I ordered mine cooked medium). If there is a "bad" point, it's that these burgers are so loaded up with such unusual ingredients that you may wind up choosing a burger that was good but you may have preferred a classic bacon cheeseburger. This was my case. I had the Carolina, which had green onion slaw and some bbq mustard sauce. Very good burger but once I tasted my kid's plain cheeseburger (from the kid's meal), which was cooked well-done, I was a bit disappointed with my choice. The fries were very good too. They seemed to be partially skinned and well-seasoned. The onion rings may be the best I've had so far. They were large and thick, but not overly battered. There's a tray of different sauces on the counter that you can slather on your meal. I really liked the chipotle ketchup mixed together with the spicy jalapeno sauce. Vanilla Bean milkshake was delicious too and really helped sooth the spiciness of the flavors. I found the service to be good. The waitstaff was readily available and constantly seeing if everything was alright, such as getting us a fresh, squeeze-bottle of ketchup. The register area was slow, with only one register open at the time. This was causing a cue to build up. There seemed to be other employees available to open another register and this was a complaint I heard from customers behind me. The restaurant is clean and we could only find room sitting side-by-side at the squiggly-shaped counter. The bathrooms are single use occupancy. The water coming from the Men's Room faucet was ice cold and can't be adjusted. This was annoying. Overall though, this is a place I'll be coming back to because it is the best TASTING burger meat. I've just gotta find the right one that won't disappoint me.
(4)
Biru S.
What an awesome restaurant! I love the whole theme behind the place, it is restaurant grade food in a fast food style establishment. You walk in, order/pay for your food then you proceed to sit down in the cafeteria style seating area. They will bring your food out to you and you enjoy away. You MUST get the sweet potato fries here as a side... They're incredible. No one would believe that you're getting a "fast food" burger here if you texted them a photo of what you get. When I left, I left a 20 percent tip on the table even though I don't think the staff expects it.... I could be wrong though.
(5)
Al F.
We have traveled from Indiana and there was no way, we would not visit Bobby Flay's places and let me tell you that it is well worth it! I had the Dallas! And my wife had the LA! Plus Onion Rings, Sweet Potato Fries, Mocha Kahlúa Vodka and Pinaple Coconut Rum Shakes!!! It really is a very fresh atmosphere attentive staff and the whole meal was simply delicious. If you are near any of Bobby's places, you should really try it, trust me, it's well worth it!!!
(5)
1 K.
I saw someone gave off stars for price, which compelled me to write this review. This place serves burgers according to temp, has great sweet potato fries and shakes. That's hard to find around here, so deal with the price (which isn't bad anyway). Also think about the location. Another thing I appreciate is the customer service. The managers and servers are very caring. Thanks
(5)
Nam V.
I'm not a big burger person. I love In and Out Burgers in Cali. Shake shack was up there for me. But Bobby's burgers are cooked perfectly and it is just tasty. Loved it. I love the pistachio milk shake that I got. The sweet potato fries weren't greasy at all and they tasted grear. The only reason I gave it 4stars instead of 5 is because the price is high for the small burger. Also I ordered the double side and it was essentially 2 small onion rings with fries. Otherwise I love the food here. Make sure you get your vip card.
(4)
Abigail G.
I absolutely love bobbys!! The burgers are always delicious and so are the fries. I love how every month they have a different burger. The margarita is good too, strong for my taste but tasty.
(4)
Tina W.
Here's how this place works: wait on line order and pay find an open seat display your order number on the table wait for the servers to bring your food to you devour your burgerrrr It's kind of a hybrid of a fast food joint and a regular sit in restaurant. Since you order yourself, but you wait to be served. Thank you to the server who was kind enough to switch my burger because my boyfriend ordered the wrong one for me while I was waiting for the restroom! :P I wanted the L.A. Burger, but for some reason my boyfriend ordered me the Santa Fe. The server saw the confused/mixed up faces we had and realized what had happened and kindly replaced my burger with the correct one without hesitation. I loved my burger! It was so juicy and unique. My burger came with avocado relish, watercress, tomatoes,and cheese. It was the first time I had watercress in a burger, but it's soo delicious. The avocado relish is pretty much guacamole with a spicy kick to it. The spiciness actually made it tastes better. Overall, I loved the food here and I loved the service. Thanks Bobby Flay! I think i'm gonna go get myself a burger now...
(5)
Davina A.
Had the LA burger with chips on top which was sooo good. Also had a side mix of fries and onion rings. Prices are decent is food is really good, only reason I am giving 4 stars is cause the girl who took our order at the front had a sour face upon walking in and was totally rude and unfriendly, acting like her life was the worst thing ever being there. Waiters were nice though, but still when you are entering a business thats not the kind of person you want to deal with up front, dont work in the customer service industry if that is your personality. Its all good though Bobby Flay, your burgers still rocked and I will be back.
(4)
Christina D.
Fries were very greasy and that wait was about 10 mins. Other than that burger tasted good and I like the chipotle ketchup and the dipping sauce for the fries.
(3)
Samuel C.
Bottom line, a great quality burgers. Yes there may be long lines and the seating is unconventional, but who cares. I like the location being in the mall but still being easily accessed from the exterior make it great to jump in and out on a lunch break.
(3)
Eileen C.
This burger joint is not bad. Came on a later Saturday night and it wasn't crowded. Got the dallas burger and got it crunchified (potato chips were thrown in). It was only alright. For a place with a focus on burgers, not impressed. While they do cook the meat to your liking (I got medium and it was perfectly cooked), I found it kind of lacking flavor to wow me. I added the burger sauce, jalapeño sauce, and chipotle ketchup to help me out in the flavor department. But it just wasn't great enough to give it any more than 3 stars. What I did find good was the onion rings. Crispy and large. And the honey mustard radish sauce it came with was AWESOME. The sweet potato fries weren't crispy enough and also lacked flavor. Black and white milkshake was good.
(3)
Diane L.
Bobby's burger palace is a much more comfortable and tastier fast food burger experience. Even though it's not like a full service restaurant, you get the waiter service where they bring you your food and get utensils for your food. They also clean up your table after you're done eating. As for the food, the burgers are pretty good with good options. Order medium well unless you like mostly pink burgers. But I can't say it's in my top 3 or 5 burgers. However, I LOVE their sweet potato fries and onion rings. They give you a lot especially for the fries that I usually share with one or two people. I also like that there are so many options for sauces that you can choose to try all of them on your burger.
(4)
Noah S.
This place is pretty good, not the best burger. I don't believe that chef Bobby Flay created this place, since the burgers don't live up to his name. The decor is vibrant and lively, although it definitely needs refurnished new seats, since their seats were all torn up. Their burgers are not overpriced, they are just not delicious. I tried the bacon and bleu cheese burger. The bacon was nice and crispy and the burger was cooked nicely. The bun got really soggy that I had to use a knife and fork, which I don't enjoy doing when I am eating a burger. It was really greasy as well. The service was pretty efficient. Their fries were good, but again, very greasy. I love their selection of burgers though, but the combination of old decor and decent burger gives this place 3 stars.
(3)
Aishe M.
First time here and I must say it was fantastic. The staff is friendly and helpful. I couldnt decide between two burgers so the waiter gave me a sample of their avocado on the side and boy was it tasty. I ordered the dallas burger which comes with bbq sauce, coleslaw, and a pickle on the side. The burger was delicious and the sweet potatoes on the side were just as tasty! Also I had a vanilla bean milkshake to complete my meal. I would gladly return to Bobbys anytime!
(5)
Danielle D.
I was craving a turkey burger and I remember someone mentioning this place to me. I'm glad that they did because I have now found my turkey burger fix!! I had the The L.A and it was amazing. Avocado watercress tomato and American cheese. Absolutely delicious. The burger was very juice not dry and the the sweet potato fries were also yummy. The ordering system is super simple. Your come in order, pay, take your number , have a seat, and wait for your food. Service is quick about 10-12 mins. The employees are very friendly. The severs are also attentive. Great job bbp
(5)
Ria E.
My burger was awesome!!!!! I love a great burger!! My burger had a jalapeño, a fried egg, it was awesome!!!! Who cares about the fries, cause the burger was awesome!!!
(5)
Jonathan S.
Okay, I'll have to admit I had high expectations for this place. I mean, Bobby Flay is only one of the biggest names in food. Walk in, order, take a seat, and the servers bring your food. Clip your order number to the top of the condiment rack so they don't walk around the entire restaurant trying to find you. I ordered the palace classic burger and I wanted it medium-well. They didn't get it right. The burger was fairly disappointing and tasteless. If it weren't for the chipotle ketchup sauce, I don't think I would've been able to finish it. They also offer to put chips in your burger, but I thought that would taste weird, so I opted to just get them on the side. Their lemonade, on the other hand, is pretty good (free refills). The servers are friendly and quick, so I'll give them that. Oh, and they have beer. With the many other burger options in Long Island, I doubt I'll be coming here often. The prices are comparable to the other popular burger chains.
(3)
Bill S.
So Stand4 in NYC closed. I'm telling you, the Toasted Marshmallow shake changed my life. Its like when I listened to Frampton Comes Alive for the first time. A game changer! Wanna know something better now that the milkshake crown is free? The pistachio Milkshake at Bobby's Burger Palace now has the crown. This is a pretty rockin Milkshake!! $5 bucks? Psst I'd pay $6 bucks for this sucka. My kids order (Every time we come to Bobby's) Onion Rings French Fries Sweet Potato Fries This months Burger of the month was too Jersey for me. Mustard on the Burger of the Month? ewwww And put a hot dog on the menu dagnabit!
(4)
Sajha D.
I went here on Saturday afternoon, it was very busy but very organized. The food here is amazing, the burger was tender and juicy, the fries were perfect and a really good drink selection which surprised me. The customer service experience is wonderful. While sitting eating my food I observed that management treated their staff very respectfully and in return I noticed that the staff treated the customers with a great deal of respect. Although it was a very busy and very hectic time of day, It was a truly wonderful experience eating here.
(5)
Karen L.
This has to be one of the best burgers places in LI, I came in here one late night in May... the food court in the mall was closed so I found my way into Bobby's Burger Place which I am so thankful for (it was just meant to be!) As soon as you walk in, you pay at the register, get a number that you place at your desired seat, and a server brings out the food to you. There is plenty of seating, with tables. The place is very neat and clean which is a plus! The fries come with a sauce which just completely melts into your mouth, they also have several sauce options on the table. I ordered a chocolate milkshake which is was just SO GOOD for all you chocolate lovers Another thing that I enjoyed, was watching all the workers actually in a good mood interacting with costumers and each other Bottom line, a great quality burgers I also think Bobbys burgers taste better than shake shack
(5)
H S.
very tasty burgers and shakes! the 2 stars is because the place was so dirty. granted it was sat night at dinner time at the mall. so you expect it to be uncivilized but the floors were dirty, ketchup'/condiment bottles dirty and/or empty, music too loud and the bathrooms unstocked and disgusting. seating is terribly uncomfortable too. as if they dont want you to get too comfortable so you wont stay when done eating..trust me its so unpleasantly loud, dirty and chaotic in there you wont want to stay! even though we enjoyed the food we spent our whole time wishing we were eating somewhere else
(2)
Barbara K.
This place is great I luv the burgers. I enjoy my burger rare and they will serve it that way. French fries and onion rings also great. My favorite place to eat when I go to the mall.
(5)
Lee D.
Had no expectations coming in... After all, it's a Bobby Flay flagship... The same guy who got demolished on nearly every episode of Throwdown. Ordered the July burger of the month (Parmesan, arugula, basil ketchup and fresh mozzarella) and an order of sweet fries. Ordered med rare. Food was actually 5 stars. Burger was cooked wonderfully. Fries crispy and tasty. I would go back. Unfortunately, possibly due to the fact that it was a hot day, or possibly due to other reasons, there were numerous flies buzzing around the dining room. That's a complete killjoy. Bottom line, food is worthwhile if the fly incident was not indicative of their cleanliness. I will return, but if there is a fly problem again, I'd leave.
(4)
Richard M.
It was my first and last time there, 05/28/15. I thought it would have been a more upscale place since it's associated with Bobby Flay. My mistake. The menu is very limited. The burger did not have a good taste. I felt queasy after I left. Maybe it was the greasy burger or onion rings. The seats are cemented into the ground and are mounted way too far away from the table...could not get comfortable. Customers order food at the entrance counter and the waiter/waitress brings the food out to you. After that, your on your own. No one checks on you again. Next time I'm in the mood for a juicy delicious burger, especially on National Hamburger Day, I will go to Miller's Ale House :-)
(2)
Demitris W.
I have heard a lot about this place, from it is amazing to it is over priced. So today I decided that I would try it out. when you first walk in you are caroled to the order counter, I like that they have a simple menu. Ordering was easy. I was impressed that they took asked for a temperature for the burger. I ordered it medium. She describe what medium was and then read back the order. JOB WELL DONE :) I took my number and sat down. I am not sure how I feel about curved tables. It's different, its Bobby's ext... I get it. The food was delivered promptly. Heres the food as I saw it. Regular fries: They had a nice crisp to them and they were some what burnt, but in a good way. in a "these may be hand cut" way. BBP Fry Sauce: I don't get why people go crazy over this sauce. Its has to much mayo, The flavors seem a bit unbalanced. If you want a good fry sauce go check out Roast Sandwich House in Melville there "Roast Fry Sauce" is way better then BBP. Burger: I will say this one of the best fast casual burger I have had. It was well seasoned, juicy and the cheese was melted. Some people have a problem with the bun. I think that all buns should come toasted automatically, a toasted bun adds another texture element to the burger. But I shall just ask for my bun to be toasted next time, no biggie. Pistachio Shake: I was a tasty shake I can see how some people may say it tastes like a jello shake but i think that that may be due more to the consistency, not the flavor, It is super smooth. I ordered a pistachio shake. I am expecting it to have some pistachios in it ,and I am expecting to have to chew my shake a bit. That was a mini let down. Condiments: If I were to knock off a star it would be for this (and the shake :) the condiments take a bit to gourmet. Once you go there and taste them you will see what I am talking about, no big deal though I just won't use them. I am a fan of this place I will be coming back the next time I am craving a burger. Great job all around from the front of house to the back of house great job. See you in the next review ~ Demitris p.s. burger to burger BBP beats out, American Roadside, Shake Shack and Five Guys, just my opinion
(4)
Andres W.
Prices are pretty fair. I had the LA burger (yes, crunchified) and was good. I didnt noticed on the description that there was cilantro among the ingredients, so ended up takibg off the avocado and watercress all together. The meat was cooked as requested, but I would have prefered a bigger size. The sweet potatoes were fried to perfection. It was a lunch weekday, and although it is located at a very large mall, the place was almost empty. Clean and the staff was attentive
(4)
Randy H.
Bring me a Bobby Burger please. O.K., is this place in Roosevelt Field Mall or not? Why do I have to exit the mall to enter Bobby's Burger Palace which is clearly in the mall. They even have an exit into the mall. So why do I have to go outside in 30 degree weather to enter this place, it's gotta be politics. We sampled a pretty good cross section of the menu Items. I went for the Dallas Burger ($7.75) which is spice crusted and topped with coleslaw, pickles and monterey jack cheese and BBQ sauce. The rest if my party had the classic burger without cheese and the Miami Burger ($7.75) which comes with Ham, Swiss, pickles, mustard and mayo. Highly recommended. I loved the size of the patties here. They're thick and juicy. The toppings were very tasty. My only complaint about the burger was that I ordered it Medium and it came out Medium Well, no pink on the inside. If you want a true Medium you need to order Medium Rare. We also orders the French fries which were very tasty and better than most burger joint fries on Long Island. They come with a side of Bobby's Burger Palace Fry Sauce. Some kind of spicy sauce with a little kick, very nice. At $3.00 it's a bargain. Although I have to admit the Onion Rings looked really good too. On the table they also had a selection of sauces to choose from. I tried the Chipotle Ketchup which was really good. The plain ketchup is just that. I also samples the Burger Sauce, almost like a Heinz A-1 type sauce, not that tasty in my book. We did notice the light fixtures were fairly dusty. I'm not the perfect housekeeper but when I go out for a meal I don't care for dusty fixtures over my food. Sorry, I not trying to be picky but someone should take out a ladder. So, bottom line, the burgers here are ver good. Take you time looking over the menu, they have a lot of great combinations to choose from. We were not disappointed. Service was fine. We took the little number tent from the cashier and sat at a table. Within 3-5 minutes I had my lemonade, and 5 minutes later the burgers came out. The bus boys stopped by at least three times during the meal to make sure we had everything we needed. They were very accommodating. No complaints about the service here. I'm sticking with a two thumbs up for Bobby's Burger Palace. Just dust the place once in a while, I'm sure that's what Bobby would want.
(4)
Melissa J.
The food is amazing and the service is good. My favorite is the Bobby Bleu turkey burger and the sweet potato fries.
(4)
Isaac G.
I just left his place. The burgers here where amazing! This is a step up from Shake shack and five guys burger. Any place where you can order a burger rare or medium rare that taste good and you don't get sick is a good burger place. You can't beat the price for the value of the burger. Which is why I would recommend this place over any fast food burger joint.
(5)
Genevieve R.
Nice girl took my order, plenty of seats were open, food was out fast. Burger was cooked nicely and was super juicy. I loved that the cheese was perfectly melted over ever bit of the burger. I got the classic to try the basic burger for my first time here. Overall I think it was a really good higher end fast food burger. Better than I've had in some restaurants. I would give this a notch up compared to smashburger. Fries were ok nothing special. Staff kept the place very clean. Minus one star for the weird uncomfortable seats (am I the only one that thinks this?) and for the weird layout of the long swirly tables. I know it's trying to be modern, but it can give you a headache and for awkwardness with people staring at you from multiple directions while eating.
(4)
Jill B.
I admit that for a long time, I've heard of but hardly cared about Bobby Flay. I mean, what's the difference between this guy and any of the other "celebrity chefs"...they all cook good food and get paid massive amounts of money for it. Why did I come to this restaurant then? Because I happened to be at the mall with my family, and we were quite hungry, and I've heard a lot about this place. So, we walked in on a Thursday before noon. I ordered a New Mexico burger and a black and white milkshake, and tried some of my mom's sweet potato fries. The burger was alright, nothing completely special but that's partially because I thought the beef was a tad but drier than I'd anticipated. The shake...well I enjoyed it but it was my first time having one. The fries were the best out of what we ordered, so if I were to go back ill make sure to get those for myself. Overall, I find it ironic that the burger I ordered from this burger palace failed to completely impress, but maybe I just ordered the wrong burger. Or the person who prepared the burger over cooked the beef. Who knows... ...Either way, I forgot which burger my mom ordered but whatever it was, she ended up falling asleep within 30 minutes.
(3)
Kristina M.
The line is always long around lunch time, but don't let that deter you, it moves fast! Orders come out quickly, and everything tastes great. My favorites are the Bobby Blue Burger and Miami Burger. Personally, I prefer their sweet potato fries over the regular ones - especially since they have that fantastic horseradish sauce on the side. Onion rings aren't so good, and they only give you three or four per order? Psht. Their dark chocolate milkshake is really thick and decadent, though, which (almost) makes up for it. Overall, a much better option than the food court at Roosevelt Field Mall.
(4)
Davone M.
One of my favorite burger spots on the island besides shake shack. I'm just upset that they are doing so much construction in the mall and the parking lot I've haven't been in a while because it's just too much to get to and in the mall. The burgers are yum and the margarita is strong as hell for $5. Great fun place to have a burger and fries.
(5)
Ashley L.
These burgers are delicious. Must try the *Bobby Blue with a side of beer battered onion rings!
(5)
Jill M.
This is the third time my husband and I got take out from here. While the food is good, their quality control seems to be lacking. We live in Queens so it's a bit of a drive to pick the food up but if we are shopping in the area we will stop by. The last time when we got home there was a push pin in one of the chicken sandwiches! My husband called up and alerted the manager to this problem. The manager was quite surprised and offered to comp us the next time we were there. My husband thanked him and said we weren't looking for anything, as the sandwich was still eatable, the pin was on the side. We just wanted them to be aware of the problem. Fast forward to today, my husband went to the mall with our son and again brought food home for us. I had the chicken philly sandwich with sweet potato fries and he ordered a turkey burger with regular fries. When we opened the bag, they forgot to include the dipping sauces for both orders of fries! Also, my chicken was a bit dry and rubbery with less jalapeno's than usual and the red peppers still had the stems on them! These are all little things that turn people off to an establishment. Especially one bearing Chef Bobby Flay's name. We expected a much higher level of quality control. For these reasons I will only rate it with 2 stars and hope that closer attention is paid to the details in the future.
(2)
Krista M.
Located on the JC Penney side of the mall by the Cactus Academy: A Paul Mitchell Partner School and near the Houston's. You need to exit the mall in order to enter BBP. The look of the place is casual and modern. Most of the seats are sort of counter style. Wavy counters with seating on both sides. Fun, but the way it is set I felt like people were looking at me eating. Everyone may have felt the same way. On to the food. Overall I thought the burger patties were good. Nice char on the outside and they were very juicy. Not greasy, but juicy. The seasoning wasn't too prominent, but the simplicity of the patty was very enjoyable. The Palace Classic Burger is served with American cheese, lettuce, tomato and red onion. Standard toppings, but the onion was pretty dry. Crunchburger is double American cheese and potato chips. Ingenious! The gooey cheese and the salty chips combo was awesome. The fries are great as well. The regular fries are served with a fry sauce that has a nice amount of heat to it. The sweet potato fries were served with a horseradish honey mustard, which sounded odd, but it was delish. The fries were cooked perfectly both tender and crispy and dipped in the accompanying sauces were just scrumptious. There is a soda fountain at the front of the restaurant, so you can get drink refills. I would definitely come back for another crunchified experience.
(4)
Catherine C.
My friend and I were hungry after 2 hours of window shopping in Roosevelt Field Mall. I was shocked that Bobbly Flay has an inexpensive restaurant. The whole ordering system is similar to SmashBurger. You order at the register, get a number and sit at a table to wait for your food to come. My friend and I ordered Dallas style. She had chicken and I ordered angus beef. YUMMY. It was juicy; it was well seasoned. I wasn't fond of the long wait. First, you wait on a line to order and pay. Then, another long wait for your waiter to come with the food.
(3)
Taurian D.
Never fails us. Always a treat coming here. Awesome burger and pistachio milkshake is to die for!
(5)
ROSA G.
Ordered the New Mexico Burger with the mocha Kahlua vodka shake and fries. My husband ordered the Dallas burger, onion rings and Frozen cactus pear margarita. First of all their AC wasn't working! Seriously? Middle of the summer and you do nothing? At least give people a discount! My New Mexico Burger: was good but I'm glad I got the queso on the side otherwise it would've been a hot mess! The fries were a bit too salty but the sauce is good. The shake: was actually pretty awesome! My husband's burger was good but he devoured it in minutes Cactus margarita; I was not impressed! It does not taste like cactus pear Anyway, since the AC was out it melted in seconds! However it looks great but it doesn't quite taste like cactus pear! It was almost $50 for both of us! I think that was ridiculous for what we had! The burgers are filling but they were TINY for that price! Flavors were good but nothing special!! The only thing I loved was the shake but again it comes in a small glass. I think they should either make their portions a bit bigger or cut on their prices! The place was dead for dinner! Sorry Bobby Flay you need to work on this concept!
(2)
Patricia C.
Always a good meal Adore peat cactus margarita for 5 bucks. Usually get the Napa Valley burger. . Yumm goat cheese If the mood for avocado.. go la burger If you feel like geno's go for the philly burger Enjoy! Still need to try spiked milkshakes
(4)
Jane M.
I personally love Bobby's burger palace. You can always come here and know that the burger you're going to order is going to be delicious. They cook their meat exactly the way it is described. I also recommend the sweet potato fries instead of the French fries. I love that there are so many different sauces at the table, especially the jalapeño sauce! One negative is that it is pricey!! You have to pay for every single item which adds up quickly.
(4)
Michelle Y.
What a wonderful and welcome addition to the Roosevelt Field Mall food selection. BBP provides a fast, yet delicious place to get your burger on. You give your order at the register, they give you a number, you sit down, a server finds your number, and presents you with your burger. Easy. I love the LA burger because I have an avocado obsession. Fries are good, but definitely not the best. If you have room, get a milkshake. I love the black and white one so you can get the best of both worlds.
(4)
Genesis C.
This place deserves 10 stars! seriously ! .. Shake shack aint' got nothing on bobbys burgers. Wow this place blew my mind. The staff is really friendly and helpful and the place remains clean at all times. NOW, the burgers !!! OMG My brunch burger was HEAVENLY (patty, fried egg, provolone, bacon, and potato chips) I highly recommend you treat yourself to this amazing delight. On top of my fabulous burger I had a MEAN vanilla bean Malted ! yumm. Hubs had a Palace classic with French fries which he seemed to enjoy very much. The Potato French fries were so crunchy and you could definitely share one order with someone else. Great place !! can't wait to go back.
(5)
Emily T.
I've been here a few times, I always get the brunch burger with a well done egg. Staff was very polite, kitchen was a little slow. Besides that, everything was great.
(4)
Chelsea M.
I don't understand how anyone can give this place anything less than 4 stars. What is there NOT to like about BBP?! According to my recent visits (have been here more than 5 times): -Employees are always friendly, smiling, and they don't even expect tips since it's sit down (but they still bring the food and utensils over to you) -Burgers are super tasty. Bobby Flay knows how to make a mean burger with his tex-mex cuisine - assortment of different spices, flavors for the ultimate party in your mouth. He also knows how to make some mean beer-battered onion rings and sweet potato fries with complementary dipping sauces. AWESOME SAUCE, literally- -You ask for medium rare, you get medium rare (and sometimes even rarer) = a quality hunk of meat - $6.95 for the basic burger, $7.95 for the specialty burger, the latter depending upon the burger you get (I love the Philadelphia - melted provolone, griddled onions, hot peppers, even add on lettuce and tomatoes at no extra charge). It's really quite inexpensive and comparable to other places (i.e. shake shack, PS burger, smashburger, WAY cheaper than bareburger and umami burger, granted bareburger is a HUGE portion, umami not so much). Obviously if you get beer or wine (~$7) it adds more to the bill, like any other meal.. by comparison a whopper at BK is $3.99, so boggled by 1 star reviewers complaining about the price. He should open one up in the city! *hint hint*
(5)
Angelica C.
Best turkey burger I've ever had! Completely moist! This place is a bit expensive for a burger place though-for a coke, Carolina burger on top of a salad , and a side order of onion rings mixed with sweet potato fries it was around 16 bucks.
(4)
Kenneth K.
Juicy, flavorful and tasty burgers. Great place to go with friends and awesome shakes. --5 stars, my friend Ari Me and my kid neighbor friend came in a little after 3:30 for some takeout. Place had no line and maybe five people sitting. Ari got a kid's meal with a "crunchified" cheeseburger, medium-well, and a strawberry shake with whipped cream. I ordered a a coconut shake, well done "Dallas": BBQ sauce, Monterey Jack, coleslaw, "spice crusted", and pickles. The order took just over 10 minutes, with the shakes coming out about 5 minutes in. They were nice and thick, neither icy nor soupy. The strawberry looked hand made with all the dark dots I could see from the outside (seeds?), but otherwise tasted a bit short of NesQuik. The coconut had plenty of dry coconut flakes spun into it, and it wasn't overly sweet, but the syrup was definitely there. So "crunchified" means potato chips, and I mean crisps, like Lays' or Wise's salty, paper-thin ones. And the size of fries for the kid's meal was almost as big as the cheeseburger's. Anyway, my "Dallas" had a good beef patty, not dry but not juicy, either. I didn't taste much of Monterey Jack or "spice crust" through the splatter of BBQ sauce and shiny blackened edges of what seemed to be American cheese. There was a generous pinchful of coleslaw. It was mostly bun, beef and sauce that I was tasting, and then maybe--maybe this "spice crust." Good atmosphere, good for kids, I guess, but it's still fast food masquerading as gourmet, not the other way around. Sorry Mr. Flay! --2 stars, me (for an average of 3.5)
(4)
Chic C.
The burgers are amazing and the service is great! We always get the crunch burger and the L.A. Burger (with avocado relish). My husband and I love BBP!
(5)
Alexsa S.
Move over shake shake you have been replaced !! First off the place is adorable and the concept of ordering your food and having it delivered to you is great. So we ordered a Vegas and a brunch w fries , the wait was Max 10 minutes which wasn't bad our burgers were super delicious and cooked to perfection and the fries OMG best sweet potato fries I've ever had . Overall the experience was perfect!
(5)
Anacleto B.
I randomly walked in for the first time a few weeks ago. I loved the burger and the fact that there were so many sauce options at the tables. They sorta have wait service, but not really. Servers bring you your order, but that's about it (I'm not saying I have a problem with that. I'm just sayin'...). The design of the place is pretty nice as well. It's very clean. The tables are wiped down immediately after each patron, but if you go during winter/cold weather DO NOT sit by the front of the restaurant. I made that mistake and I was hit with constant blasts of cold air. I'll definitely by heading back for a burger after shopping in the mall.
(4)
Freddie D.
EXCELLENT! BURGERS and Fries. Nice addition to the Roosevelt Field area, the joint is sparsly decorated but then again it's an in and out kinda place. Service was couteous and polite. i'd stop in again if i were in the area, i had the blue cheese burger, cooked properly and with a great steak flavor.
(4)
Oscar Q.
A nice change of pace from the usual burger places. First time there, went with the Palace Classic, which was cooked to perfection and quite enjoyable from the first bite. The fries were also very good. My order took a while to arrive, but it was worth it. I also like the offbeat seating arrangement and friendly staff. I plan to return and try something else from their interesting menu.
(4)
Abe B.
Crunch time!! Order any burgers from here. You will be amazed of how good it is. Two things to remember. Don't forget to crunchify your order and always have their cactus margarita, always!! I'm sure you'll end up ordering a second round automatically. I recommend eating here first, then shopping.. especially if you are having those cactus drinks. Cheers!!
(5)
Laura C.
Came here after spending a full day of shopping and was very surprised at this place. Walking in and standing on the line it almost seemed like a cafeteria feel. The lady at the register was very pleasant. She took our order and then we sat down waiting for our order. The gentleman that brought our food was very friendly and made sure we had everything we needed. I ordered the Bobby Bleu burger and it was delicious. Very messy but very delicious. I didnt get it crunchy but I tasted my friends and it was great. I wish they had one closer to Brooklyn but next time im in the area I will definitely eat here again.
(4)
Shanna P.
Absolutely loved this place!!! And so did my kids which is what is always important to me since they are so picky !!! The onion rings are just right and crispy just like the fries. If your looking for a great lunch go here after shopping !
(4)
Monica D.
I had the Vegas chicken burger!! It was all kinds of awesome w/ cheese fries & a cold beer! The best comfort food ever
(5)
Ron P.
Went tonight with a group of 7. Out of the 7 of us ( 2 children ) 4 of us would not go back. Burgers were so but over priced. 5 burgers 2 grilled cheese 3 drinks & over $100.00 I don't mind paying if the meal is good. Sorry Bobby this place is a flop!
(1)
Plain White T.
Although the turkey and beef burgers are on the salty side to me, every kind of burger combination I've tried has been tasty and fresh tasting. The fries and onion rings are really good too. Their burger sauce (on the table) and BBQ sauce (need to request it from the kitchen) are my usual go-to condiments. It is a simple process - you pay at the register, get a number that you place at your desired seat, and a server brings out the food to you. There is plenty of seating, with regular tables along the wall and long windy tables in the middle. I've gone here during weekday lunch hours and for dinner, and I've never had an issue finding a seat even if it's busy. Bathrooms are single occupancy and well-maintained. Sign up for their free points card if you want to work your way up to free burgers in the future. Parking can be annoying sometimes, but it's located in the mall after all.
(4)
Irene H.
To start off, I must say the meat itself was pretty good quality. However, the sodium level in the meat was unbelievable! I was with two other people and we all had a bad reaction, including: fatigue, tongue swelling, and weight gain! The onion rings were sent back because they had too much salt sprinkled on. The next batch was much better. Please, Bobby Flay, come visit this location and get on top of the preparation of the meat, etc.!
(2)
Christina B.
To my boyfriend's horror, I have to say that I like shake shack burgers WAY more than Bobby's. Sorry Bobby Flay, I'm usually a fan but these burgers really aren't what they're hyped up to be. Everytime Matthew B. wants a burger, this is where we end up. Being an optimist, I always try a new burger...maybe this one will be better...? Not really. I have no idea what possessed me to order the bobby blue burger, they add blue cheese sauce to the burger which makes the entire thing a wet soggy mess. I could hardly pick the thing up without it going everywhere, just bleh! That's the worst of it, the other burgers aren't as bad, I recommend the Dallas. It's a decent combination with Monterey Jack cheese and BBQ sauce ( you mostly taste the BBQ and that's about it) so it's a safe choice. I also agree with other yelpers when they say that the sauces they offer are meant to enhance the flavor and not GIVE the burgers flavor. I shouldn't need tons of hot sauce and fancy ketchups to make a burger good, ya know? I will be heading to shake shack for a nice shroom burger anytime I want a burger-like treat. Those are totally worth the calories!
(3)
Jassiel M.
Burgers are pretty good. I like all the sauces they offer. Not out of this world how i expected.
(3)
Tina C.
I have to admit that I went here for the name. Come on, it's Bobby Flay! That charismatic, down to earth guy with a great hand on grilling and Mexican/Southwestern cuisine? I grew up with him on Hot off the Grill with Bobby Flay. Yeah, I had to check the joint out. When you walk in, you're immediately saddled up on a queue so what to do? Look up at the gigantic font sized menu pinned up on the walls. Well that's nifty. I ordered my LA burger-a $7.75 purchase- and went to get a seat. The "palace" screams Bobby Flay. You can visually see his Mexican influence with the mustard-brown palette on the modern, zigzaggy bar tables, similarly curved sunset-yellow lighting, and lime green swivel chairs. I absolutely loved the whimsical yet contemporary decor. Not only that but you can watch the chefs cook your food in the narrow, rectangular window spanning the wall. My LA burger came promptly in an immaculate presentation. It was a proper burger decked beautifully in vertical height and grandeur. Yay, and a pickle on the side. The meat was perfectly medium rare, pairing well with juicy tomatoes, creamy avocado relish, crunchy watercress and gooey american cheese. I drizzled my burger with the spicy chipotle ketchup. I've been here before and avoided the burger sauce (which tastes like medicine IMO). The different textures and flavors exploded in my mouth. I recommend the sweet potato french fries. For only $3, you get a mini bucket of these goodies, which are delightfully nutty, slightly salty, and crisp on the outside but tender and moist on the inside. They are like crack when you dip them in their spicy horseradish mustard. A tad liquidy but it was the taste that counted. We ordered seconds on the sauce. Oh, and I ordered a soda which, by the way, has free refills. If there are no beverage machines (I don't remember if this one had the machines), you might have to ask the waitress for extra. No biggies. I will come here again for their vibrant decor and fresh quality burgers! Sweet potato fries...I'm coming for you again!
(4)
Tiffany J.
Great burgers, great fries, great drinks. Made fresh to order. Staff is friendly. Not the cheapest burger spot in the world but the food is quality so you get what you pay for.
(3)
James R.
Stopped by and took lunch out. Burgers and onion rings were great, but waited almost 30 minutes and never received my fries. Place was not that busy either for service to take this long.
(3)
Rob A.
Well order was wrong at first and temp on burger wrong. Chairs as worn in but it is a mall location so heavy traffic. Pickles seem to have a sweetness not a fan but I like sour pickles. Chair are worn in but this is a high traffic mall location. Rather would have are alone but a nat insisted on hanging out. Burger seasoned nicely would have been good at the temp I ordered over well done. Fries are not worth 3.50 at all. I am pleased with service and due to them and nice seasoning on burger I may give this a second shot. Chicken and shakes look good. Place is worth a look make sure you review order stress temp and bring fly paper just in case
(3)
Jessica D.
My boyfriend really wanted to take me to a new mall -- Roosevelt Field Mall, so we decided to drive up there and plus, we haven't explored Long Island at all. On our way to the mall, I did research to see what food places the mall had and as soon as I saw Bobby's Burger Palace, I knew we had to try it. Bobby's Burger Palace had a warm, welcoming, and comfortable feel to it. Very spacious. The decor was trendy and modern. It felt like a burger joint where you can just hang out and have fun. The tables look more like a bar-like table and bar-like chairs, but it was comfortable. My boyfriend and I tried the same burger, but the difference was he got it well done and I got it medium rare. We ordered the palace classic burger with Angus beef. The ingredients inside the burger were just very simple -- American cheese, lettuce, tomato, and red onion. The burger was a perfect size, not ginormous and not tiny. The burger was really cooked to the way I like it - medium rare. It was juicy and tasty! One of the best burgers I've had. In addition, wherever you sit there will be a set of condiments available for you. The condiments available were: salt, pepper, mustard, ketchup, burger sauce, chipotle, and mayonnaise. I added the burger sauce into my burger and it had a slight bitter taste to it and tasted like a combination of beef and just burger taste to it. The fries were served in a very interesting and adorable way. I really enjoyed the fries because they were soft, crunchy, and crispy. It also came with a special BBQ fry sauce that had a slight bit of spicyness to it and tasted like cheese almost. Bobby's Burger Palace was everything I expected almost, but the burger and fries were absolutely captivating. Bobby's Burger Palace is the only and first Iron Chef America restaurant I've tried so far and glad to say it was a success and a pleasure.
(4)
Mari D.
First and foremost, the menu might be a huge mural, but it is a lot to take in-in a short time. Secondly, not quite a sit down restaurant. You order at a cashier and they will bring your food to you. We ordered: 2 burgers ($7.75 each, Dallas burger & LA burger) 2 vodka milkshakes ($7.75 each) 1 fries and 1 soda ($3.00, $2.00 - soda serve yourself) Total: $38.56 (and yes we left a tip at our spot) You read correctly: 2 Vodka Milkshakes! It was excellent!!! Just the right amount of booze - where you taste it and it isn't overpowering. Or the polar opposite where you say: Where is my alcohol...what the hell did I pay for, really!?! The only negative aspect is the layout of the place. When the cashier gave me the cup for the soda that confused me a little too. (Sorry, but my first reaction was: So, I guess I get my own soda. Am I allowed refills?) Overall, we had a great time here and the burgers filled us up half way through. Haven't been back to the area, but if they stay open, I will surely come here for my burger fix instead of Red Robin. (Visited: January 11, 2014)
(4)
Cynthia L.
Busy area of commercial Long Island mall madness. During peak times it might be hard to find a seat. Even trying to open the door which open inwards was difficult because the line was so long to order than when I opened it, it hit customers waiting. They have a good array of choices and you can choose from chicken, turkey or beef. We ordered a California Burger which had an avocado relish and watercress and I got a special burger which was not on the menu-green chile crunch which had a chile relish on top with potato chips. Order of sweet potato and regular fries. Find a seat and take your number with you and someone will come and bring your order. Burger was good, no surprise there. They have an array of sauces which were all underwhelming. Nothing special. If you are close by, it's a good spot but not to make a special trip.
(3)
Tina C.
Amazing burgers!!! The fries, onion rings and shakes are soooo good too. I've been there many times while shopping. Always busy but in and out quick. Service is efficient and staff is really nice. You've got to try it!
(5)
Katherine I.
I am not a Bobby Flay fan. I have been to Mesa Grill 3 times and disliked it each time. I found everything over-seasoned to the point of palate-numbing salt overloaded pain. I was skeptical going into Bobby's Burger Palace. I have never been so happy to be so wrong about a spot in all my life!! First off, it's not McD's cheap, but it's still very reasonable for what you're getting. The meat is only seasoned with salt and pepper. And that's all it needs because it's really good quality meat. You'll get variety from the different styles of burgers offered. A spiked milkshake and a Pacific Northwest Burger (a seasonal variety, I think), and a side of sweet potato fries for about $20 is a great deal because it all tasted great! There are several options of condiments on the table if your feel like your burger could use a little something extra. The only gripe I had about this place is the seating. You put in your order, pay, and they hand you a number. You pick out any seat you want, and the waitstaff will bring you your food based on the number you display on the table. The two locations I've been to have been inside shopping malls, and it can get crowded in there, and people just suck in general. You have a family of 4 in there with baby carriages and shopping bags, hogging up like 8 seats (in a space with limited seating) while their unsupervised 3 and 5 year olds are tossing food all over the place. The Roosevelt Field location is always a hot mess, but I deal with it because the food is just that good. And just to be clear, there ARE waitstaff bringing out your food and cleaning up and bringing you napkins and utensils, so they are entitled to a little tip. Don't be a dick. Leave a tip!
(4)
Joe L.
I love coming into this delicious burger place after a long day spent in the mall. They have a great selection of burgers as well as sides. Their sweet potato fries are outrageous and the staff is extremely efficient and polite. I would really recommend this burger joint if you are in the area!
(4)
Richard L.
This burger joint is alright - food is alright - prices are a bit high, but it's a Bobby Flay restaurant so you're paying for the name of the restaurant, besides a pretty good burger. When you first make your entrance you see a sort of "rules" to abide by on the door. 1, Enter here (an entrance that leads you to a line), 2, order your food, 3 go find a seat and then enjoy (or something to that effect). This is all nice and dandy, so you open the door and see the back of the person in front of you. Why? b/c it's so darn crowded. It was around 3 pm on a Saturday, what I thought was considered the end of the lunch rush, but it was packed. So we wait on line and ordered ourselves some burgers. I myself got the Philly Burger [Crunchified - which mean added potato chips in the burger] - given a table marker and then walked over to the side to look for a table (for 5). Yeah that wasn't going to happen, a table of 5 in this place? It's kinda small - but has room for a ton of tables. There are about 5 or so long tables that accompany around 6-10, and then this weird S-shaped bar that had seats on both sides. If i came here by myself it'd be nice, then i'd sit, wait for my burger and chat with people sitting along side me. So a table for 5, we asked one of the floating waiters to help out - which they did and found a spot at the end of the S shaped bar for us. And we ate. My burger - the Philly burger - which had onions and pickled peppers and cheese, medium well. I got the burger, it was nice and hot, juicy as well - and well seasoned. The flavor of the burger was very tasty, the sauteed onions were sweet and tasty and a contrast to the beef, the peppers though seemed out of place. The preserved peppers tasted heavily of vinegar and it was out of place. Otherwise it was a tasty, well cooked burger.
(3)
Susan C.
I like the Food here, but I wish they had a Veggie Burger. I have been going here since they first opened. Since they do not have a veggie burger I usually get the grilled Cheese sandwich, which is pretty good. I also sometimes get the crunch salad, but it looks like they have made it smaller then it originally was. I like there onion rings.
(3)
Michael S.
Alright burgers (still think Shake Shack is better) in a busy location. Dipping sauces are good, but nothing special or fancy. Worth a try, not going back. Service system is a little odd / frustrating. Place the order, sit down with number, food is delivered to table.
(3)
Nessa J.
This place has been added to my list of favorite burger spots. I had a blue cheese burger cooked medium well. It was packed with the perfect amount of flavor and was very tender. They could have left off the salt with the sweet potato fries but it was still delicious. I highly recommend this place if you want a good burger. It has plenty of options for your burger needs.
(4)
Mitch B.
Been to BBP twice, really wanting to love it. Can't deny the quality of the burgers, but both times came away thinking it was just ok. The fries are disappointing, as if an afterthought. I actually enjoy the burgers and fries at Five Guys more.
(3)
Gina T.
This place isn't anything special. I know it's just a burger joint but I thought it would be a little more upscale being its owned by a celebrity chef whose restaurants I love. I have been here a few times and I am going to call it quits. Food takes a long time for fast food, takeout is a nightmare because they just ignore you. The salad is gross. The black and white shake use to be good but now it has a very artificial flavor They had this awesome grilled cheese sandwich and then they got rid of it. Not enough vegetarian choices. I don't care for the community seating. There are so many restaurants not to mention a food court at the mall that you have to do better than this to compete.
(2)
Greg G.
The food is excellent, and the servers are pretty good and friendly. The order/cashier staff is bad, they look like they hate their jobs and are generally unfriendly. "Welcome to Bobby's...." without looking me in the eye, sounds like playing it back from a tape. Feels like rushing me through the order without giving a f***. And god forbid I am hesitant or not dead-on with my order. Then they make me feel like they hate me.
(3)
Medina M.
Bobby Blue Burger is the best! Fries come with a special sauce which is amazing! Also their frozen margarita is excellent. Still wish the margarita was $5 :-(
(5)
Peter C.
BBP is a great place with generally good service. While the burgers are great, the chicken breast substitution is worth a try. Very enjoyable.
(5)
Hana L.
Good for family, date, and cadual catch up with friends. I went there on Monday night around 8pm it was queit. Pretty spacious sitting area and kind servers. We had classic burger, blue burger, onion rings and sweet potato fries. Onion rings and sweet potato fries were really crunchy and good!
(4)
Dominic L.
If you want your bugers cooked perfect. This is THE place for bugers. They have classic which is plain burger wih onion and cheese. I like it med rare. Comes out pink red center of the patty. Onion rings and sweet potato fries are amazing. The best for this price!
(4)
Annmarie J.
I came here for the first time with my son after start of baseball season what a treat. I ordered burger classic fries crunch salad with chicken . Well to start with the burger it was delish !! Juicy nice size burger great flavor... Fries were tasty my salad was great with the chicken nice flavor.. Very pretty inside fun place.. Everyone that worked there were attentive really cared about taking care of you.. The milkshakes looked awesome... The menue of burgers was a lot to choose from .. And fresh.. I had a great meal here with my son and we are coming back.. If your in a mood for a burger come here!!
(5)
Jessica R.
Their medium-well burgers are medium. Order a higher temperature than you prefer.
(4)
Jenny V.
I walked into the establishment wanting to pee before I order. But, to my chagrin, I was immediately guided on line by a set of stanchions. I could only make my way to bathroom after I ordered from a set of a ten commandment lookin-ass tablets. And yes I said lookin-ass. My background in retail made me painfully aware of the fact that there was only one register for one cashier who also answered the phone, took phone orders, and inevitably was answering dumb-ass customer questions. I'm assuming they never anticipate any major traffic because Yeezus forbid a guest steps up to the cashier and doesn't know what they want, guests will be waiting on line for years and before you know it the line will be out the door. Maybe to create the illusion of a dedicated fan base? Because really it would be just that: an illusion. The food sucks. Our Order [my order] Dallas Burger | Spice Crusted/Monterey Jack cheese/ BBQ Sauce/ Pickles/ Colesaw (I nixed the slaw) [bfs order] Canadian Burger [Burger of the Month] | White Cheddar Cheese, Canadian Bacon, Maple Mustard Sauce Vanilla Caramel Bourbon Spiked Milkshake French Fries | with BBP Fry Sauce Beer Battered Onion Rings Joseph (my boyfriend) and I pick out seats and we are then greeted by our server. Here is where I get a bit confused because we already paid the check at the cashier. Do I leave a tip now? Should I have not been a little bitch and just asked the server what people normally do? Anyhow the internal monologue I was having on this topic was crazy. After I whizzed (reference flag #3), I notice a bevy of sauces on a lazy susan at our table. Five to be exact: chipotle ketchup, burger sauce, jalepeño sauce, ketchup and mustard. I love gettin' saucy so I got a little excited by all of the dipping that would take place. But, my gut told me that a place with so many sauces, would mean something was amiss. Full review on thisaintzagat.blogspot.c…
(1)
Jaime T.
I love this place but, unfortunately didn't have a good experience the last few times I went. The place had so many gnats flying around. They were all around my food- it was really gross! And, when you order your burger they ask how do you like it. Well, don't bother telling them- they never get it right! I'll just stick with going to the one in Smithtown. That place rocks!
(1)
David F.
The burgers are absolutely amazing. The fries are a really really good. And the pickles, yes their pickles, are really good too. On another note. When you first walk in it looks like a fast food joint. But then when you sit it feels like a five star restaurant. They are so accommodating that when my mother was feeling cold, they actually turned down the AC. I can't wait to go back again.
(5)
Josh S.
Honestly, I was very underwhelmed, and I really expected more. The place is nice, with a nice modern theme going on. The milkshakes are absolutely terrific, and worth going for on their own. The burger combinations are interesting and varied, and pretty much anyone should be able to find something they like. However, my burger was served lukewarm, and on a disgustingly soggy bun, which rendered it completely inedible. The fries were delicious, and they come with a great sauce as well. I'm willing to give this place another shot, but for now, 3 stars is the best I can do.
(3)
Mieshie M.
Went with my girlfriends on movie night and wow was I impressed with the flavor. We all had the topless burgers and Sweet potato Fries.. For the burgers we had, the Brunch, The Dallas, and the Santa Fe.. the burgers presentation was amazing although for the price of $8.50 it would of been nice if there was more substance to it like more greens and a little more burger. For $3.00 you get a small amount of sweet potato Fries. $3.00 worth of fries in my opinion should be able to feed two people. I don't like sweet Potato Fries and damnit Bobby Flay you have turned me to a lover of them. Cooked to the correct crispness and sprinkled with course salt.. Wowzzaaa! It truly left me wanting more! The layout of the resturant was amazing... Although the seats were a little close for comfort! The bathrooms... Well let's just say are in well need of improvement! But all in all... Loved the resturant. I'll be back!
(4)
Jennifer C.
I ordered a brunch burger with a side of half and half sweet potato fries and onion rings. First the bad: -I didn't find the onion rings very good. I love onion rings and they were a disappointment. - Burger doesn't come with the usuals, aka lettuce, tomato, pickle etc. Perhaps upon request but I was under the assumption that it came with the fixings. - the bacon in my burger was soggy. The good: the fries were amazing. They were crunchy outside, soft in the middle - paired pretty well with the dipping sauces. However, they were a tad bit salty. They use a different kind of flaked salt for these. The burger was cooked medium rare to perfection. I have dined at various high end restaurants with $26 burgers and have never had a burger cooked this well. Very well cooked burger.
(3)
Christina L.
Somehow....the flavors of the LA burger really appealed to me...I'm not usually one to like guac or any guac-like products, but the avocado relish gives a really interesting flavor. I got mine to go but the dude who was the server brought it over and he was mad nice. Their fries were...meh...I've had better. But definitely would try another burger from here though.
(4)
Mike C.
Bobby Flay you magnificent bastard! Every burger I have eaten here has been out of this world. The Dallas, LA, and Bleu Cheese burgers are incredible. The fries are also great. I like the regular fries better than the sweet potato ones. They also make arnold palmers for you upon request or you can try the awesome milk shakes. Top notch, fast and friendley service. I just wish there was an entrance from within the mall.
(4)
Fabio G.
I love this place! It's new, looks cool, it's far from the mall's chaotic food court and the burgers are really tasty! Yes, there was 1 gnat bothering us but that was it. I had the blue cheese with fries and it was delicious! Good quality meat and abundant cheese! The fries were good, not as good as five guys' fries, but still very good. Price was right too: 2 great burgers, 1 fries, 2 sodas for $25. Highly recommended, it's my new favorite place in the mall!!
(5)
Christie Y.
I like the other location much better. Huge reason why I got rid of two stars; not because of the food or anything but because of the service. While I was paying, i found cents in order to not receive change back but the cashier just rudely said "I finished already.." in the biggest attitude. Really put a damper on my experience... Service aside, I really love the black and white milkshake as well as the sweet potato fries. We always get the LA burger and the meat was cooked perfectly. Burgers come out quick and they definitely fill you up. It was a bit difficult to find since I thought it was kind of "in" the mall . Didn't know I had to walk a bit outside to find it- not a big deal.
(3)
Jacque Y.
I would almost, ALMOST, come here over Bar Americain.
(4)
Candice C.
Cactus pear margarita, burger, fries delish! Although I've gotten a slight headache after I've had that drink. Ive had it twice so far. Will give it a third try though.
(4)
Casey C.
Sunday afternoon. I wouldn't normally hit up a massively crowded mall, on the busiest day of the week, at the worst hour, surrounded by parents shopping with the kiddies - but my sis really wanted to check out Bobby's (she's in the food packaging biz). The good: Large wall menu, easy to read. The line to order is clearly defined and goes pretty quickly. The burgers are juicy and I like that you can choose the finish cook temperature. The med-rare was spot on! The ham on the Miami Burger complemented the rest of the burger well. The cheese on the Crunchburger and Miami was perfectly melted. Goat cheese in general doesn't melt but the Napa Valley burger was juicy and creamy. The sweet potato fries are a great option to regular fries, perfectly seasoned and really yummy. There are a few different sauce options at the tables which are a nice addition- chipotle ketchup, burger sauce, mustard etc. The service to our table (you order, are given a number and runners find you at your table) was relatively quick. A few servers checked in on us just to make sure everything was ok with our food without hovering which was nice. The ho-hum: I'm not a fan of sesame seeds so I found the overdone buns - a bit much. Not a fan of the seating and layout. I saw many families standing around waiting for a place to sit comfortably. As a "fast food" joint, I guess this set up is to keep the tables rotating. Three of us found a spot at the curved "bar" on the end..but it would be uncomfortable for me if i were to be forced to just pluck down across from a stranger, or squeeze in next to one. The girl that took our order, and served us - was friendly but weirdly robotic. I had this thought that Bobby is also constructing robo-servers in his attempt to re-structure the entire food service industry. We didn't order a lot but i can see that the cost could add up quickly. Even before we were out of our seats we were being rushed by someone else looking for a seat - not a fan of that. I'll prob go back to try a shake and those killer looking onion rings but I can wait until the kiddies are in bed and the rush for a table slows down.
(3)
Andrew G.
Bobby's Burger Palace is an excellent burger joint. I remember having a bleu cheeseburger with an order of fries. The flavors of the cheese and meat. Delicious. Not to bad price wise either. Great place
(4)
Ashlee F.
I'm definetely a fan of this joint. I loved the citrus pear margarita! You wouldn't think that it would be strong being that this is a fast food joint, but it is. And at $5.00 what's not to like? The line is usually long and there is a reason for it. The selection is great and I really do love the high top table seating! You take your ticket and grab a seat while your food is made. Very modern feel and comfortable. The lighting is on the dim side, which adds to the feel. I ordered the turkey burger with avocado and sweet potato fries. YUM! Super juicy burger. My guy ordered the classic style burger with regular fries, the sauce that came with his fries was great! They have a few different sauces on the table to use. The burger sauce and the chipotle ketchup are the best! My guy and I will def be back.
(4)
Sam H.
Definitely better than bareburger and 5 guys. Reasonable prices, had the bobby blue cheese burger with bacon and their beer battered onion rings...the onion rings was good but the portion could have been a little more. I'd go back to try their other burgers and their sweet potato fries.
(3)
Brittany J.
I really love this place. I'm not typically interested in burger joints-I've been raised by a "make your own hamburgers at home" mom. It is super pricey but I never have any regrets walking out of there. It's proximity to the gym is a gift and a curse. You can find me there ruining all of my progress after a good workout. Anyway, I usually order the standard Palace Classic Burger. I have been known to ask for bacon to be added. It's delicious and juicy and great with the burger sauce that they have. The burgers are cooked perfectly and you can see them cooking through a big window. It's wonderful. The fries are good and the onion rings are a great too but I can never finish them. The chocolate milkmalt is alright but very comparable to a Frosty from wendys except richer. It's very filling.
(4)
Bob F.
Food was actually good. Burgers are average size. 3 burgers and 3 drinks, $41. Personally I think that's over priced. Most people there were trying for the first time. Most won't come back. We certainly won't.
(2)
Beth L.
what can you say about a place that puts potato chips on their burgers??? omg,,,def get your burger "crunchified" .. i work very close and its gonna be a fat holiday,,,im a picky pain in the ass eater,,,sad but true and this place was awesome,,i know it just opened but the burger was cooked exactly as i love it, the ff was fresh and hot,,the tomato was actually red,,lol. i am seriously going to have a problem since i will be there constantly now,,thanks mr. flay for causing me to shop at lane bryant from now on.
(5)
Nick T.
I started going to this chain whenever i would go to Mohegan sun in CT. When they opened in garden city i could not have been happier. The food is great especially the burgers and onion rings, but the shakes are simply what makes me keep going back! I also love the fact that you can replace any burger with chicken or turkey as well to be a little healthier!
(5)
Brian J.
The food here is great (Burgers, shakes, fries and onion rings), but the seating is terrible. It has communal seating, expect to sit next to someone else during rushes. Service is friendly, although it is a bit odd, you place your order and pay then sit down and a waiter brings you your food, although you refill your own beverages. I wasn't sure if I should tip or not but I did so anyways just to make sure. A place I would go back to, just not if it was super busy.
(4)
Stephanie T.
I'm surprised at the negative reviews here. I can say, that this burger is tied with 5 Napkin Burger as the best burger I've ever had. I've tried a few too, Crunchified, Miami, and the LA one, all spectacular. Onion rings were also fabulous. Very reasonable for the burger, it's quality and size alone make it well worth $7. Any of the reviewers here who gave this a low rating and said 5 guys or Shake Shack (which by the way was a dry gross burger) was better needs their heads examined lol.
(5)
Kevin M.
Terrific burger joint! My wife and I wanted a burger and thought to give it a try! Burgers were OUTSTANDING! I had the Miami & she had the LA. Both cooked exactly the way we each asked. (Only down side on her burger was the watercress was literally 2 tiny leaves.) The fries were fine with a great sauce. The onion rings a little greasy, but ok. The shakes were really, really tempting - but I went for the diet Coke. The staff and managers couldn't be more helpful. The place is spotless (even the restroom!). Beer & wine are available. I bought a bottle of the jalapeño hot sauce which would have been worth the trip all by itself.
(4)
Vanessa E.
This is a typical burger place BUT their Cactus frozen Margaritas are amazingggggggggggggggg!!!!!!!!!!!!!!! Plus their home cut fries are great! My regular place!!! Will recommend to everyone.
(4)
Maryellen G.
Pretty good fries and an awesome deluxe grilled cheese. Kinda disappointed that they don't offer any veggie burger options tho being that I'm a vegetarian.
(4)
Matt F.
The burgers are the best gourmet burgers in the area. Never had issue with the way it was cooked. The wait time is a little ridiculous when its busy. I also would like it being in a bigger space. Gets too crowded on the weekends.
(4)
Q J.
this place is awesome!!!!!!
(5)
Jesus R.
tried this place because i hate the food court it's always crowded dirty and the food there sucks so we get there at lunch time Big mistake) it was crowded so we had to wait for 4 seats in a few mins we got them and our burgers came out and we eat and we decide we will never eat a burger from any where else on the island the burgers are juicy the back of a spatula is not constantly pressing the juices out of them the fries are great not frozen beyond recognition the onion rings are huge , i have since returned but i go off hours where it's easier to find a seat the turkey burgers are great as well try it it's a nice surprise
(5)
Mia G.
I've been here a few times and I always leave satisfied !!!! I love the Philly burger and the sweet potato fries /w the horseradish dipping sauce. I've never tried the spiked milkshake everyone keeps talking about, but the margarita was great !!!
(5)
Anthony L.
I don't understand the bunch of negative reviews of this place. Went here on a Friday afternoon for lunch and it was not that crowded so it was easy to find seating. I could see how the seating setup could get awkward when very crowded with the "S" style main table. The burger was VERY good. I got the cheeseburger "crunchified" which was not that crazy since its only like 3 potato chips on the burger but definitely gives the burger a different twist. The burger tasted like a homemade, backyard summer BBQ burger and the meat was very tender. I want to come back and try the alcoholic milkshake!
(4)
Tiffanee Li C.
Oh my YUM. This place is ridiculously good for a fast burger. The burger sauce is delicious, the burgers were juicy and the spiked milkshakes were out of this world! If my waistline allowed it, I'd eat there every day.
(4)
Ronnie S.
The beer battered onion rings are insane. Their complimentary sauces are as well. The burgers are all amazing. The food and drinks are decently priced. Bobbys blows shake shack out of the water. They arent even in the same business. The orders are sometimes slow to come out only because they are cooked fresh and the line is long because the burgers are amazing. Try your burgers crunchified. Cool option and its free
(5)
John W.
Came in wanting to dislike this place because I am not a Bob Flay fan. However the burgers are cooked well and the variety of great. I had the Blue burger (blue cheese, bacon) and it was indeed tasty. Along with a vanilla shake and fries this was a good lunch. Not as pricey as I thought, three burgers, two shakes and fries for 35 bucks is not bad (No I wasn't by myself). For some reason there is a pear cactus margarita on the menu. Just sticks out for me. It was a good burger but I am not craving another. Yet is was not a bad choice and if I am in Roosevelt Field again I will consider this place again.
(3)
P B.
Ordered 2 burgers, one medium and the second well done. The medium arrived raw and the well done was rare. They were sent back and returned the second time cooked correctly. The onion rings were good. I would be ashamed to have my name on a burger restaurant when they can't even cook a burger.
(1)
Cody H.
I had a burger with blue cheese lettuce and tomato cooked medium and it was a pretty delicious burger. I ordered fries with it and they were absolutely horrible! I had a basket full of shorties aka (the little hard fries that are usually the very last to get served.) I ordered a frozen Margareta and the guy said "sorry sir, no more Margareta's for the night. were not freezing anymore" WHAT!?! MC Donald's never denied me any drinks because it's getting late so why did Bobbys? So I settled for a spiked milkshake which I was not impressed with. I drank less than half and left it there. As far as cleanliness this place was horrible. There were no clean tables and my gf and I had to clean one ourselves. So in a nutshell, the burgers were pretty good and worth having again but with the cleanliness of the floor and tables I would think more than twice. The fries sucked! The spiked milkshake was not impressive at all, besides I was done eating by the time the milkshake came to my table. 2 stars, but with a little management improvement this place has potential.
(2)
Family M.
Nice concept, good food, pleasant experience!
(3)
Jason R.
Burgers were tasty, as were the sauce selections. If going with friends, split the onion rings or fries. Avoid lunch on weekends since the seating is configured in the least efficient way. You will either stand waiting for a seat, or be forced to sit next to a stranger. A bit expensive, too.
(2)
Kyla D.
I have come here a couple times, and I love the burgers. My favorite is the LA burger which is a cheeseburger with avocado and watercress. You can have any burger crunchified which adds potato chips on your burger yumm. The beef used in the burgers is really good. However, every time I order here my burgers come out very red. I usually order a medium at places, here I would order a medium well. Even if my burger was half raw, it still tasted amazing. On the table they have various sauces, I always add the chipotle ketchup to my burgers. The fries kind of taste like 5 Guys Fries but less greasy, and the sauce that comes with them is so tasty. I ordered the margarita for the first time today, it was a pretty pink color and was almost all tequila!! not bad for 5$ =) Overall, I absolutely love this place, the only downside is that if it is busy it is really hard to find a spot to sit.
(4)
A L.
Better than average burgers, but not the greatest that i have ever had. The thing that makes this place the great is the milk shakes which are amazing. Try the coconut milkshake, its fantastic. Anything Bobby Flay does is great so you wont be disappointed.
(4)
Peter W.
I always get the Burger of the month, turkey, topless. I love the creativity and freshness. The staff is always friendly and accommodating.
(4)
Wolf G.
After a friend recommended Bobby's Burger Palace saying how the burgers were as good as Five Guys, my dad and myself decided to give them a try and we were impressed! When we first walked in, we found the atmosphere to be funky and 70's like, with bright colors and globe lamps adorning the tables. In order to order your food, you line up and order at the counter, where you are given a placard for your table and glass for for unlimited fountain drinks if you ordered them. I ordered a Topless Classic Burger Medium Well, my dad ordered a Classic Burger Medium Well, and we split an order of Fries. About 15 minutes later, a friendly waitress brought our orders over. I found my Topless (Bunless) Classic Burger to be impressive, with a juicy, well seasoned, and not too greasy patty, a bed of crisp field greens, red ripe tomatoes, and a bite of red onion. My dad agreed with me on his Classic Burger. The fries were thin, crispy, freshly made, and salty. However, I wish they served a little more fries in the order. I also enjoyed some of the more creative sauces they served on the table such as the slightly spicy Chipotle Ketchup and the BBQ sauce like Burger Sauce. While I had initial sticker shock as I am used to the prices at Five Guys, the total cost of the meal was only a little more than Five Guys and considering the quality, it was an excellent value for lunch. We also appreciated the manager coming around to make sure all was well as we felt our business was valued. All in all, Bobby's Burger Palace is an awesome burger joint and a wonderful alternative to the Roosevelt Field Mall food court.
(4)
Jett M.
here comes a review of a burger joint from a vegetarian, so take from it what you will. problem 1: not nearly enough seating and the seating they do have is awkward (long, snake like table running through the entire place) problem 2: i paid $5.50 for a grilled cheese sandwich that i could have made better at home for $1.50. they do offer a more exotic grilled cheese sandwich than the one that i ordered, but that one came with bacon, which i could have asked to be removed but it also came with goat cheese, which i personally don't care for. problem 3: the straw for my milkshake had CLEARLY already been used.....and not washed thoroughly.......not that they should be washing used straws.....but, yeah. "ehh" moment: fries. ehh, they're ok. lets end on the positives. positive 1: speedy sand helpful service positive 2: the coconut milkshake was really good; creamy, cold and flavorful (once i got another straw) positive 3: good drink/milkshake selection this might be a "throw-away" review considering i didn't actually have a burger, but vegetarians don't only know vegetarians. sometimes you go where your meat eating friends go.
(2)
Joe Z.
Its hard to decide if a review should strictly be about the food or if the review should incoporate aspects about the overall experience. In this review I cant focus only on the food because the experience pretty much sucked. First the good - I got a classic burger with american cheese and a side of sweet potato fries. Burger was good, not great, but not bad. The fries, which came out about 5 or 10 minutes after the burger were tasty but very salty. Now the bad - its a fast food joint with a famous dude's name on the door. What does that get you? Overpriced burgers! I mean two burgers, two fries and two soft drinks (dining with a friend) cost close to thirty friggin dollars. I expect and accept such insane prices at a ball game. But at some burger joint at the mall, I think the prices should be a little more reasonable. Next, why are we re-inventing the wheel Bobby Burger Palace? When I go to eat with friends, I dont want to eat with strangers. I want my own table. I want to sit next to the people accompanying me. I dont want to sit next to strangers and bump elbows. I dont want to have to speak softly so the eavesdropper cant listen to my conversation. I am talking about the fact that for some inexplicable reason the place has this massive curvy table in the middle of the joint where everyone sits together. Yeah communisim! I spent thirty bucks on your OK burger - can I get my own damn table! I wouldnt recommend the place, food is ok but the price and the seating arrangements down right suck.
(1)
Andrea A.
Burgers seem to have gotten smaller since when they first opened but they're definitely still yummy. I usually order a burger along with fries or their onion rings. The onion rings have a sweetness to them which is different. I also order milkshake. Might as well pack on the calories while you're there and get the full blown experience - no point in ordering a water or diet soda. The service is different than other places such as five guys or shake shack. You're given a number and when you find a seat available you keep your number displayed so that you're food can be brought to you. The servers are there to set you up with utensils and napkins and to clean up after you once you're done with your meal.
(4)
David Q.
The Turkey Burger that I ordered was terrible...no taste, undone, and was so crumbly. This place needs to give up on their hybrid-server idea because it isn't working with the current inattentive staff. The table next to me was trying to get a server to stop and help them for 5-10 mins.
(1)
Rich M.
Four of us visited Bobby's on Saturday 10/18. We didn't realize it was fast food type seating place and with the long line and people waiting to sit, we decided to walk the mall a little. We came back past 8:30 when there was no line and we could get seats. The burgers were delicious, but somewhat small we thought. I think a place like 5 guys has bigger and just as good burgers. The staff was excellent. Every burger we ordered added or took off something, but it was handled perfectly. The young lady who took the order never stopped smiling and got everything right (manager if you read this, please compliment her!). The regular fries were ok, very heavily fried. The sweet potato fries with the sauce were fantastic. The beer batter onion rings were slightly soggy, but good. Also $2 for a fountain drink is a good bargain and $52 total for four people is a pretty good deal, especially at a mall and a place like Bobby's where they could really jack up the prices.
(4)
CANDICE H.
Yummy,yummy,yummy. Bobby's burger palace is really a great burger joint. They serve great food, burgers, fries, onion rings and even cocktails. I like how they have special sauces (I'm a fan of Bobby Flay so I know he likes mesquite flavors) and even a kicked up ketchup. The set up of the restaurant is kind of like diner style counters . The only thing that is bad, is that you can't adjust your stool at the counter.
(4)
Darwin G.
First off, the maps in the mall are not helpful to find this place. I had a hard time. It's connected to the mall and from the outside, left to right, it goes from Loews Theater to Houston's restaurant, to a closed Modell's and a mall entrance. I learned about this place through Best Thing I Ever Ate. I had the Dallas Burger, BBQ sauce, cole slaw, Monterey Jack, and pickles. I ordered it medium rare and "Crunchified" or with potato chips inside. The burger turned out a bit messy, but that's fine, maybe ask for a bit less cole slaw because the liquid soaked the bun. Definitely BBQ sauce on the side because they put too much and it is really sweet. Despite these issues, the burger was really good. Most of it was medium rare, though I don't expect medium rare usually when I order a burger that way. The toppings gave crunch, both through the vegetables and the potato chips. It even comes with a tasty sour half pickle. I would throw on the Jalapeno sauce. It's a vibrant green with a fresh spicy flavor. The "Burger" sauce was a decent mole, but I wouldn't recommend it for most burgers, it's better with fries. The rest of the sauce on the table were mediocre. The fries weren't hot enough, but I did come at the end of the day and they would be exceptional if fresh. They came with a delicious spicy wasabi mayo. To top that off, they have $3.50 beers like Sierra Nevada, shakes, and cocktails. After a long day of shopping at the mall, I would recommend eating here.
(5)
Edna C.
GREAT burger. Its a thick patty, dressed the way you want it, crunchified with chips if you'd like. It's juicy & comes with a slice of pickle. In my opinion all the burgers are decent picks, and the milkshake is simply divine. Pistachio milkshake is my favorite. It can get crowded with limited seating though.
(5)
Joshua O.
Moved to NYC, wanted a burger in the likes of Dutches in Fort Worth or Love Shack by Tim Love, so I went to Bobby's Burger Palace! Bobby Flay! Hurray right? Well, I was actually kind of let down. The burger was good, that's what it was, simply good. It did not wow me, it did not satisfy my burger craving and I was actually still hungry but I drank a second soda which helped. If you're looking for variety, there are plenty of burgers to choose from, however, if you're looking for originality as in "make my own burger", you're not going to find it. Bobby Flay decides what you're going to eat at his restaurant. The only options that you have are how cooked you want your burger (which most burger joints will allow anyways) or if you want it "crunchified", which to me is a cheap gimmick. To "Crunchify" your burger means that they add potato chips on top of your burger... try a little harder, maybe some onion strings? I REALLY REALLY wanted to like this place, the burger that I had, was again, good, however, the flavor of the meat was drowned out by the sauces that is added. They do have sweet potato fries which was a big plus. The onion rings were still kind of soggy on the inside, and the salt was on one side of the rings. Bobby is famous for his attention to detail... I've been to Blue Mesa, and the quality was a lot better. I guess I was just over-expecting on a burger joint. Definitely try it out, I'm not saying don't go. I'm just saying if you had lower expectations, if this wasn't a bobby flay enterprise, I would have maybe given it one more star. If you're craving a burger, and don't want to spend 20 bucks, this place is a good place to eat. If you're thinking "oooh bobby flay", don't. Think glorified fruddruckers with smaller patties. I guess being in Texas too long changes you. COME ON 6 oz. pattie... that's a kids burger! ok enough ranting. You'll enjoy it. I did, just wasn't completely swayed or you could say "Flayed" haha
(3)
Steph G.
Quick, efficient and delicious. Cool vibe. Cheap beer. Miami burger with the green jalapeno hot sauce is to. die. for.
(4)
Sandra D.
I had the LA burger fries and margarita cactus drink. Pretty good burger and fries and good Margarita Frozen Cactus.
(4)
Christina S.
My review is biased as a vegetarian walking into a burger joint, however this is the only burger joint that literally doesn't offer a vegetarian option. Since they didn't have a veg or mushroom burger I had to opt for the grilled cheese. It was a tasty grilled cheese but I could have made a better one for myself at home. Their only saving grace was their sauce selection that I was dipping my under seasoned soggy fries in! The only thing I can say I truly enjoyed at this place was their dark chocolate milk shake and the service was friendly.
(2)
Amador A.
Bobbys grilled cheese sandwich is delicious as well as Bobby's Burger. Fun place to sit and have a burger and a shake. The only thing I am not to fond of is when it gets busy having to find a seat and squeeze in between two parties you dont even know.
(4)
Lauren B.
How often is it can you get a cafeteria style restaurant that serves a burger that isn't comparable to a fast food establishment? What I love about this place is the ultra casual atmosphere and the ultra amazing burger coupled with it. You can get a regular burger or get them "crunchified" which means they top it with potato chips which is always a win. They have a great selection of different burgers, great sides and sauces as well as BEER AND WINE!! Holla! DELICIOUS Burgers, beer, wine and fries? This place is def. speaking my language!
(5)
Jenny W.
When the first one opened in Smith Haven Mall, my brother tried it and never went back. I wasn't too keen on trying this new location in Roosevelt Field Mall, mainly because I didn't want to give Bobby Flay my business but I tagged along with my boyfriend and his friends anyway. I was not impressed, nor was I at all satisfied by a giant juicy looking burger. The thing looked appetizing and looked like it would have all these savory flavors but I got nothing. I feel like I wasted a bunch of space in my stomach! The other gripe I have about it is how soggy my bottom bun was when the burger finally made it to the table. REALLY? I didnt even want to pick that shit up. There were five different sauces on the table, but I think that sauces should used to enhance flavors, not give flavor to something that has none to begin with! Bleh. The sweet potato fries didn't have much taste to them either. The mustard horseradish dipping sauce it comes with was too runny. The only glimmer of hope was the pistachio malted milkshake, which was great in the beginning but after it sits for a while, it just gets depressing. I can't wait until Shake Shack opens in Westbury later this year. It'll blow Bobby's ass up outta the water and out of Westbury for good.
(1)
Elliott L.
I gave Bobby's a chance out of respect, as I'm a Food Network fan, but what a let down. Burgers - seriously, did anyone even season the burger? It had zero flavor and just tasted like an everyday burger. I was expeting to be impressed by the burger but it was a let down. This was a "one guy" version of FiveGuys....dry and not cooked to order the way I asked for it. Onion rings for nearly 4 dollars and comes with 6 rings. Too much dough and again zero seasoning. Throwing terms like "chipotle ketchup" may excite some people but if you can't make a decent burger then don't bother. They serve beer. I'm sure that makes some people happy. I won't be back. And I have also stopped watching any shows with Bobbly Flay in them. If he can't make a decent burger, no way I am going to trust his judgment when it comes to cooking. Next time I'll save $60 on dinner for a family of 6 and spend just $9 for a package of Bubba Burgers, some buns and condiments. It would have been an improvement.. Shame Bobby......Shame!
(2)
Tom O.
Returned here today- liked this place from the beginning and locking it in again. Darn good burgers and you can get them on a salad instead of a bun. The chef isn't afraid to serve something rare when ordered rare. A rare quality indeed.
(4)
Arlene C.
I have always been a fan of bobby flay and have always wanted to try this place out, after hearing about it from my friends. The atmosphere is very casual and the service is speedy. Its a great place to enjoy burgers and fries (sweet potato is a must). i would say having an entrance inside the mall would be a better approach, so that during the winter or when it's raining we don't have to bundle up just to strip back down again.
(4)
Devin T.
Great alternative to the food court, very clean an modern atmosphere ! Seat yourself and get ur own drinks keeps the classic burger restaurant feel ! My burger was very tasty i had the Philadelphia burger, i loved the spice of the hot peppers on it ! I just feel like the burger could of been bigger ! Like order bye the pound would be nice ! It wAs small i could of deff ate 2 of them ! But i am a big guy with a big appetite ! Also best Sweet potato fries i have ever had ! All an all great lunch, good prices, so u can spend the extra $$$$ in the mall !
(3)
Sheon B.
The burgers are just ok here. If found that my burger was bland and not that exciting. They do have spiked milkshakes which are delicious. For a better burger go with 5 Napkin Burger or even Red Robin.
(2)
Carla L.
It was okay. Not bad but it's not like I'll be craving it anytime soon. The system is flawed. I went to the bathroom and my food was sitting out there on the counter. To me that's unsanitary. Someone can sneeze on my food or take a bite. Lol. Had. A cheeseburger. I wanted to eat the burger in its pure form. No sauces and other crap on it. A true test if the burger is good. It was okay. Lightly seasoned and quality beef. It wasn't as juicy as other burgers I've had. It was ok. The onion rings were big and greasy. I'll never get that again. It also tasted like they sprinkled powdered sugar on them. Weird. I wouldn't mind trying Bobby's again.l.but no rush.
(3)
Rhina R.
The food was good nothing out od this worls but the service was bad I order and thw stupid cashier got my order wrong was rude didn't apologize and on top of that gave me an attitude for no reason. First and last time seriously five guys is better.oh and 3 $ for thw most greasy fries you will have.
(1)
Keith O.
Wow, less than 4 months after writing this review, McDonald's comes out with a burger with cheddar and grilled onions? Either I'm really prescient, or McDonald's executives are trolling my reviews for menu ideas! Anyway, the burgers are still very good but I just tried the milkshakes on a return trip and wow, no words.
(4)
Justin C.
The burgers are cooked well, and the fries are good. whats really good are the shakes. i dont think that this is 'the place to go'. on the island, you have all-american, easily better. if you venture into queens or the city, shake shack. but if you are in roosevelt field mall or smith haven mall, its worth checking out.
(3)
Clifford R.
Still my favorite burger chain. Bobby's Burger Palace beats Shake Shack, Five Guys, Smash Burger, and all the rest. I was so excited when they opened up 5 minutes away form where I work, I used to only be able to get BBP up at Mohegan Sun. Still need to open up a location in NYC though! At BBP you order at the counter and they give you a card with a number. You go find a seat, and they'll bring over your food when it's ready, The service is always very good. All the employees are polite and have a smile on their face. I was asked multiple times if I needed a re-fill on my soda, which was above and beyond since it's a self-serve soda fountain. The burgers themselves are good sized, much larger than Shake Shack burger. The buns are fresh, the meat juicy, and I have never had an over or undercooked burger. There are many different options, depending on your mood, but I tend to go for the classic all American burger. I've never been disappointed. The fries are very good, although not my absolute favorite. Milk shakes are solid too, and you can ordered one spiked if you need a little afternoon pick me up. As long as they keep doing what they're doing, I'll keep coming back!
(5)
Corey C.
I felt funny reviewing this place, but it is a food place so I figure...what the heck. I like the setup, the process they have in order, and the food was good. It isn't the best burger I have had, but it was definitely good, they have a fairly decent variety, and they cook them exactly as you ask for them. The burgers are a little small to be honest, but I would eat here again for sure as some of the combinations are intriguing, and the variety of sauces at the tables makes me want to experiment some more!
(3)
Zoe W.
It's was a Saturday night about 8:30PM when we entered Bobby's Burger Palace in Garden City. We were traveling all day and we were really hungry as we skipped lunch. Having been to BBP in the Smithhaven Mall a few years ago and found it to be fabulous, we were excited to find a Roosevelt Field outpost. We had a problem immediately upon ordering. The order taker was distracted and asked us to repeat our order three times as she was busy chatting with her manager. Although there were very few customers in the dining area. we had to move our seats three times because the tables were not bussed (no dishes but crumbs, napkins, etc. were evident and the tables needed to be wiped down). The last seats chosen, I wiped the table and chairs myself. Getting food at BBP is slow (it was at Smithhaven too) but we had high hopes. Because of the open kitchen we could watch the interaction of the manager with the kitchen staff. There was not hustle at all. We watched our sweet potato fries sit at the pass for 7 minutes before they arrived at out table with the rest of our food. Of course we sent them back and received fresh ones just as we finished our meal. My husband had the Classic Blue Burger med well. I had the Topless Burger Salad, Bobby Blue Burger med rare. Both burgers were cooked as ordered. Unfortunately the salad came with dressing on although I asked for it on the side but at this point, we just didn't want to wait any longer. The fresh sweet potato fries were pretty good when they finally arrived but it was too late to enjoy with our meal. All in all, a very poor effort for a restaurant with Bobby Flay's name on it. The eating area was dirty, no hustle at all from the staff and the food -- meh. Bring it on Shake Shack!
(2)
Taso C.
Went right on the 2nd day after my coworker was all excited about their burgers on opening night. And she's right! I had the LA Burger (uploaded a picture, yum), which comes with fresh guacamole and watercress, love it! The meat is amazing. The fries are awesome and come with a tasty chipotle mayo. Service was super friendly. Presentation of the food is far beyond your average burger joint! And I like the whole vibe and design of the place: it elevates burgers to a whole new level. The window to the kitchen is really cool and is placed in the wall like apiece of art. Unfortunately, they don't have their liquor license yet... hopefully soon, since those spiked milkshakes sound delicious ;)
(5)
Carl J.
WHAT THE HELL IS THIS!!!.... Let's rewind for a moment. I've always tried to make it a habit of mine to try to improve the things I do than what I have done before. That includes finding better clothes, better toys and probably better girls But especially better FOOD. Now of course, some of the better things come with a high price, but not everything. During one of my missions to find better burgers, a pal of mine introduced me to this "Mind Blowing" meat joint. Not expecting too much, I tried Bobby's Burger Palace. But how could you not expect much from a restaurant owned by Bobby the Flay? Anyway, tried the Nappa Valley Burger and the Sweet Potato fries, then... BOOM!!!! ...my tongue was swimming in all these unique and savory flavors that I could not describe. Looked at the ingredients, Water crest, lemon honey mustard, feta cheese... nope none of those. It's gotta be the meat! What the Hell is this?! I asked myself. Then I realized, it was the best burger I've ever had yet. The portion was great; not too filling; and it's price with a drink and fries, guys common, just forget all the other burger joints. And those sweet potato fries! I gotta tell ya, salty sweet, but there seems to be no salt and no sugar. It's gotta be in the sweet potato... Just go there and try it for yourself. And remember one thing, do not expect too much. Forget whatever I said and go go go!! HAha "I'm using up my time by feeling fine ev'ry day. That's why I'm telling you, I Just Want To Celebrate...yeaaahhhh"
(5)
R K.
I ordered the burger medium and it came out well done. Place was too crowded to bother dealing with it. Now I realize that burgers are not diet food but I was curious about the nutritional content and I found out later from a nutritional web site that the burgers have about 50 g of fat and that's just for the classic. Add some cheese etc and its a heart attack on a plate. No surprise that there's no nutritional info on the bobby burger web site. The burgers are decent but theres a lot more Id rather fill my daily fat content with than a single burger at this place.
(1)
Bill K.
During their busiest hour, dinner, in possibly the busiest mall in the tri-state area the restaurant had only one cashier taking orders. After hurdling that obstacle, my dinner (topless burger salad) comes out with a small turkey patty laid upon a sparse bed of greens with hardly any balsamic vinaigrette. Not only this, but the entire restaurant's kitchen utensils were being washed so I had an even longer wait for a fork and knife than for the food itself. By the time they arrived and I began to eat, the burger was room-temperature. Needless to say, my experience had been disappointing.
(2)
Karen F.
Went on Monday for lunch with my husband we were both disappointed. Especially since we are fans of Bobby Flay. I ordered the Crunch Burger and my husband ordered the Philadelphia Burger. I thought the meat patty was good (could tell it was quality meat) but overall the sandwich was pretty tasteless nothing special. My husband thought his was tasteless and his had hot peppers on it. Lacked seasoning . I ordered sweet potato fries also that were over fried and very greasy inedible to me. The honey mustard that came with it was watery and gross. My husbands French fries were burnt and greasy too no seasoning. The two stars I gave are for the decor, cleanliness of the place, hardworking waitstaff and quality of the meat patty. Everything needs seasoning or something. May go back one day to order something different or to see if it was just an off day.
(2)
Ruben J.
High quality product produced for a "fast food" burger joint. We honestly weren't expecting much walking into this place. Just a quick bite to eat before doing some shopping. The set-up is great. As soon as you come in the menu is big and bold on the wall to help you make your decision. Once you place your order you are given a number to place wherever you sit. We ordered the Bobby Blue Burger and the Bobby Blue Burger Topless Salad. Both were cooked exactly as ordered. The burger meat was very juicy and full of flavor. The salad was enough to satisfy an empty stomach. The staff was great from beginning to end. The girl at the register provided accurate assistance on questions we had about the menu, and the the rest of the staff was very attentive to everyone sitting down. Overall my experience at BBP surpassed my expectations and I would recommend it to anyone looking for a quick high quality meal.
(4)
Suriyati B.
Since my first review we've been here about 3 times. Hubby always gets the palace burger (which he demolishes so kudos to you Bobby Flay because my man is hard to to please) but I've tried the L.A. burger with ground turkey and it is probably the best turkey burger I've ever had. Usually most turkey burgers are dry and flavorless but the combination of the L.A. burger which has avocado relish, watercress, and american cheese with bobby's burger sauce really knocks it out of the park for me. Plus the burger is super juicy. We've been good with the fries too. No more itty bits at the bottom, these fries are nice and crispy and the coarse sea salt on top is so good. Kudos to you Bobby Flay. Now open one of these suckers up in NYC!
(5)
Lina M.
The burgers are super! The variety is good, new, and interesting. Even though it's a fast-food joint the staff serves you! Just a great burger spot!
(5)
Mrs H.
This place is amazing. It's just something about it. I love love love the whole concept of how they deliver service. Burgers are on point. I'm the biggest on customer service so this place would be perfect for anyone who feels the same way. Didn't give it 5 stars because of the prices. I spent 26 dollars on two burgers and fries. Kind of insane. There should be fries with every burger for that price even if it means giving just a couple of fries just so it won't seem like you paid a shit load of money. Once again, AMAZING place. Love it!!!!! I had to add this because it was on my heart. I didn't like the manager on duty today for a simple reason. He didn't treat the staff with respect. These people have families to feed and bills to pay just like you. In my opinion they did a great job in the hot kitchen making food for customers. Mind you the ac wasn't working there today. If you want it rushed so bad then you get back there and do it. Problem solved
(4)
Iqbal K.
Burgers and shakes here decent. Beer battered onion rings are yum. Shakes are better than many crafty burger joints.
(4)
Deborah M.
So we tried it again. I had the Dallas burger, my husband had the Carolina burger. I still give it 3 stars. Nothing all that special. We just wanted a burger instead of Chipotle.
(3)
Angie A.
Very tasty milkshakes and fries. Dine in experience is great. Service is over the top. Looking forward to my next visit.
(4)
C B.
Was moseying around Roosevelt Field Mall and hunger set in. This place looked interesting. Figured I was in the mood for burgers anyways so, what the heck. Counter gal was friendly and helpful. Followed her suggestion and went with the Burger of the Month; Cheyenne. Ordered a Half and Half of Sweet Potato Fries with Onion Rings. (See picture.) The Frozen Pear Cactus Margarita looked mighty interesting, but I decided against since I had driven in alone. Went with a frosty Fresca instead. They give you a number that you place on your table and the food is brought to you. Enjoyed the pleasant decor and awesomely groovy tunes in the meantime. FINALLY!!! A burger place that understands what Medium-Rare really means. Hot damn! My food was perfect. Burger was done to perfection, as was the bacon on the patty. Just enough sauce, not swimming in it. Fries and rings were crispy and tasty. My only complaint which I'm not reflecting in the rating due to location - tad pricey. Not the place to go to save $. However, I was so satisfied with my meal that the prices pale in comparison.
(5)
Casey A.
We finally hit Bobby's Burger Palace at Roosevelt Field. I have to start with my biggest misconception; I was certain this place was going to be ridiculously overpriced because of the celebrity chef aspect. Wrong! There is nothing overpriced about an excellent $8 custom burger, My wife went standard with the Palace Classic (see picture); a standard American cheese, LT & red onion burger. She reports it was good but would benefit from shredded lettuce instead of a giant lettuce leaf. My son ordered the Burger of the Month; The Cheyenne Burger (See picture). This is a beauty! Smoked bacon, cheddar cheese and BBQ sauce. What I can't understand is why this isn't on the regular menu? It's too good to just show up once in a while. I had the New Mexico (see picture). Why is it so hard to find a green chile burger on Long Island? Well this is just a dandy. Roasted green chiles with just a little heat, messy queso cheese sauce and delicious pickled red onions. Now that I know it's here, I will be returning for sure. We shared the Half & Half (see picture); beer-battered onion rings where you can really taste the beer, and super crispy french fries. I can think of a dozen restaurants that would benefit from learning how to make their fries like this. They have a fry sauce that was clearly stolen from Roast Sandwich Shop, but all that means is its really good. And the chipotle ketchup is also great with the fries. I expected good burgers that were massively overpriced. I got great burgers that were priced just right. This is now another burger joint that makes Shake Shack look silly. When I left Bobby's I was full and satisfied. Shake Shack not so much.
(4)
Kelvin V.
What can I said this burgers are awesome. They got it right twice ( we went twice in three days) all our burgers were the way we ordered. One side of Frieda can wrong and it took them no time to fix the issue. Way to go!!!! The servers are well aware of everything, I don't know if is this location in particular but boy what an impression.
(5)
Marissa M.
Bobby Flay, you did well! Burger Palace is an awesome name to start with. I love the overall Interior design here. Olive green leather swivel diner seating, counters from the 60s. I enjoyed every element here. I love the organization here. This reminded me of Smash burger but revamped. The Menu was enormous with a wide variety of Burgers. I had had a hard time deciding which burger to choose. The friendly Cashier suggested the LA burger with fresh avocado and water cress. I paired that with a Prickly Pear frozen Margarita and sweet potato fries. For my daughter I ordered the Grilled cheese kids meal for $6.50. The prices here are very budget friendly. An $8 frozen Margarita???! They were very generous with the tequila. Food Is brought out to you once you have found your seat. Seating is shared with others on a long diner style counter top table. The wait staff is very attentive. This is a great place for a quick bite with family or friends. The LA burger was fresh and delicious. Cooked to perfection. Char broiled taste. Pillow soft sesame bun. The sweet potato fries were hand cut and perfection with the Honey Mustard Spicy dipping sauce. A must try! I really enjoyed my Margarita. Every last sip. Perfect portion size for me not to get wasted. ILL BE BACK BOBBY!
(5)
Damon T.
I had never heard of this place before and didnt have my hopes up after being disappointed with my meal at Flay's steak house in Atlantic City. I am glad to say that I loved my burger. I loved how flavorful it was and wish I had ordered extra bacon. It was cooked perfectly for a medium-well burger. Their fries were reminiscent of Five Guys but with less salt. I doubt Id be willing to travel all the way out there just to get a burger but if Im in the area I will certainly visit again.
(5)
Michael C.
Really enjoyed my LA burger and loved the different sauces at the table. The fries and onion rings we ordered were delivered warm, not hot, and that affected crispiness. I'd return again, but I'd send back the fries/rings next time if they weren't perfect .
(4)
David M.
I'm dropping a star from my prior review because on a return trip to BBP I had lousy service. The cashier tried to tell me which burger I should order before I could even open my mouth! After our group ordered and found seating, when I asked an employee to wipe the counter for us, nicely I might add, well let's just say they instantly became deaf. Finally I was able find a young lady who finally did wipe the counter down for us, seconds before the food arrived, which by the way is tasty. Just very annoyed with the service.
(3)
Issang G.
I ordered the Bobby Blue burger with angus beef. The meat was cooked a perfect medium well. Yum! But I can barely taste the blue cheese. Only a little of it was placed in my burger. I also ordered the black and white milkshake. It was good! There's not much I can say about the fries. I'd skip it if I were to go here again. All in all, the burger and milkshake tasted good, but I'd still pick Shake Shack any day.
(4)
Elaine L.
The system at bobbys burger palace is simple. You order and pay at the front and they give you a table card and they bring you your food and clean up after you. The burgers were well priced at about $8 each. I was able to try the brunch burger and the dallas burger. The brunch burger was topped with a runny egg, american cheese and smoked bacon and the dallas burger was topped with a spice crusted patty, monterey jack cheese, bbq sauce and some tangy slaw. You can also ask for your level of doneness from rare to medium and well. Both burgers we had were served with a big spear of dill pickle on the side. You can get any of your burgers crunchified for free by topping it with a small handful of crispy potato chips. Someone at our table got the bobby blue cheese bacon burger and I wish I had also gotten that instead because bacon is always better. They also had an avocado burger that sounded good. For a side I got a half and half french fries and beer battered onion rings even though they also have sweet potato fries. I have to say I was slightly disappointed by this. The half and half only came with 2 onion rings. They give new meaning to thick cut. Each ring was a 2 inch onion half fried. It was tasty but I do think two inch is excessive since it made it hard to eat. And it only came with 2 if they cut it in half I would have gotten 4 which would be more satisfactory for me. The way this onion ring was designed would have been a good topping for my dallas burger unfortunately that was not the case. The fries I got were mostly ends and I only got a few full fledged french fries. They were mostly nubs that had probably fallen to the bottom that I got tired of eating them and gave some to the baby at our table. i did like the different sauces on the table not just your regular ketchup and mustard but bbq, jalapeno sauce and chipotle ketchup too. I guess one of the big draws to this place is the boozy milkshakes alog with their virgin milkshakes and malteds in flavors like pistachio and blueberry pomegranate. The vanilla caramel bourbon seemed like a crowd favorite but the one that caught my eye was a pineapple coconut rum milkshake. They also had sam adams, some other beers and wine and even a frozen cactus pear margarita. Their bottled sodas are the same as their fountain sodas. I was hoping for a boylans, stewarts, birch or maines or even settle for a mexican coke but they did not have any. The only interesting thing was they had vitamin water at their fountain. Better off with a spiked shake. The tables were mostly bench tables and counters that had a communal feel with a slightly retro jetsons type look. I do have to say that the stars were the friendly staff. From entrance to exit the staff were extremely helpful and nice. I would probably return again to try some other burgers but thats only when I don't want to wait at shake shack across the way.
(3)
Lili L.
So when I first heard about BBP, I thought to myself: thank the lord for putting an iron chef's burger joint near me (albeit, my least favorite iron chef)! Having fallen absolutely in love with Michael Symon's B-spot (sadly only in ohio) I thought this MIGHT satisfy my burger cravings. No, there is clearly a reason why Flay is my least favorite iron chef. Why did I even bother? Oily burger, cheap cheap buns - like the ones you buy for a dollar for an 8 pack at a grocery store, results in none other than...soggy buns. And how about some truffle fries? Let's jazz it up a bit maybe? So much for Bobby Flay inspired burger palace. Smashburger is a much better alternative.
(2)
Tessie B.
I like and secretly hate this place. Awesome concept, and like the community seating. It honestly make you have conversation like human beings instead of being glued to your phone. Yes the food was good, of course it would be to have Bobby Flay's name on it. But the price....yikes! We came here on a gift card from xmas and still had to drop even more money. 1 burger, 1 chicken sandwich, 2 orders of fries, 1 soda and 1 milkshake was just about $50. That is a bit much in my opinion
(3)
Jane K.
Hands down the best burger! My favorite is the Philadelphia Burger. I went not expecting much and had a huge craving for a burger. I was amazed at the first bite! I love how you can also pick your seat at the place.
(5)
Sara W.
Bobby's Burger Place is overall, pretty good. Ingredients are fresh and I haven't had a time my burger wasn't cooked just as I requested. I usually get the LA burger which has cheese, watercress and avocado relish (sucker for avocado). The fries and onion rings both are fairly solid, and pretty good portions so it's possible to share between two. At Bobby's, you order your food, grab a number, sit down and wait for your order to be brought out. The way the seating is set up makes it sometimes difficult to find a spot, but I've never had to wait more than a few minutes for space to open up. Prices are a little steep (40 bucks for two of us) but for an every now and again treat, it can be worth it!
(3)
Eric R.
BBP was one of the first "casual dining" burger restaurants to pop up around long island. Well hell I don't know that for certain but it was the first good one that I was aware of. Now we have a ton of fancy burger joints on LI and BPP isn't the best one anymore on my personal list but its still consistent. There is nothing wrong with the food at all. Its friggin good. You won't leave here hungry either they don't skimp on the portions. However you are spending almost 1.5x more in comparison to other burger joints. Also because its in the mall it may get super crowded. The staff is always on point and super quick but you can't do much about a line out the door. The burger menu stays the same but every month they have a burger of the month. You got your typical burger joint sides like fries and onion rings. All very good. They also got some damn good shakes. They take it even a step further and offer alcoholic shakes. I had one for the first time a week ago and it was much much much better then anticipated. Its the middle of winter so I won't be going shake crazy but when the warm weather hits I might have to stop in here more often.
(3)
Joe E.
I have eaten here many times and I have had mixed feelings. If they manage to cook my burger to order (med-rare) then it's a great burger! But when I get served an over cooked hockey puck I'm not so happy. Consistency people!!! The sweet potato fries are awesome! I had the brunch burger for the first time today and it was one of the best burgers that I've had in a long time. This should really be a 3 1/2 star review but the burger today was so good that they get bumped up to 4!
(4)
Katie H.
I'm surprised it took me this long to finally try Bobby's Burger Palace. With Bobby Flay's name attached, I was excited to check this place out. It's situated right on the outskirts of Roosevelt Field Mall, which is pretty convenient. Their menus provides some unique, innovation options as well as customize-able ones. I have to say, there's not many places that top burgers with potato chips. At, BBP... you can do that for free and "crunchify" it. The layout of the restaurant is very different. How do I describe it? The tables are more communal and structured in a winding shape so that people can sit on either side. It's great for groups. The burgers are OK. I had the Vegas medium-rare with American Cheese, Fresno Red Chilies and BBQ Crunch (a fluffed up name for BBQ chips). But what I think truly shines here are the shakes and fries. If you're like me (and sometimes a kid at heart when it comes to food), you love to dip your french fries in your milkshake. So naturally, my friend and I ordered Vanilla Bean & Dark Chocolate shakes to share with a basket of piping hot fries. It was the best decision we made all night. If you're not into that, they have a fantastic selection of sauces at the table. (Jalapeno to spicy chipotle, yum.) We ended up going later at night since it was after a YEE. But the place is open till 10pm which was great. The workers were nice and our food was ready in minutes. I don't travel to RF too much but if I'm ever in the area, I will make my way and visit BBP.
(3)
Lita W.
Got the LA burger. Not enough avocado in my opinion. And the jalapeño sauce was not spicy at all. I wish they seasoned it better but I guess I could add my own salt and pepper. Medium rare is pretty good though. A friend crunchified his burger, which is basically adding chips to it. He loved it. He thought the fries were really good too, especially with their sauce.
(4)
Evonna A.
The food is good but quite over priced. There is no sit down service which is annoying if you're traveling with a large party. The ambience is casual, great place to go after a long day of shopping.
(4)
Mary A.
Love it !!!! Not a burger person but once in awhile great service ! Clean and delish!!!
(5)
Fariha S.
It's OK. I have had better burgers (check out Umami Burger). It is one step lower than Shake Shack burger-wise, but it has better milkshake options than Shake Shack does. I got the crunch burger (had potato chips inside) which came with a pickle on the side. It was just an average experience. Nothing special.
(3)
Lisa M.
Was a bit salty. Was just ok. Had the texas The usual sweet potato fries and water. Lol. Could have used another water. Been there twice now different burger. Not memorable but not bad either
(3)
Mike S.
I always enjoy going to BBP. The food and ingredients are high quality, the burgers are prepared the way you want them and I love the selection of condiments right on the table. Tonight, after a particularly stressful day, my wife was in need of a burger and we decided to come here after going through all our dining options - it was a great choice. I got the classic and my wife got the bobby bleu. We both ordered them medium well which left the burgers slightly pink, but definitely juicy. We also shared an order of fries and onion rings. I like the selection of condiments from ketchup, yellow mustard to chipotle ketchup, jalapeno sauce and something called "burger" sauce which has a raisiny flavor to it - probably made with ancho chilies. All the sauces are delicious on their own, but I like to combine them on my plate like a little Picasso mixing paints. With different amounts of each I come up with a new flavor. My latest creation is a little ketchup, the jalapeno sauce and the burger sauce - it was really hitting the spot. Free soda refills, but they also have alcoholic beverages when you want something with a kick. They have plenty of napkins on the tables - and you are going to need them! My knocks on this place is that onion rings, while tremendous tend to be a little greasy and I was surprised to see the chairs looking so ratty. It's already showing some rough age for a place so young. I don't mind so much - I'm not adverse to a divey place, but when you have "palace" in your name its not the look you are striving towards. Regardless, the servers do keep the place clean I must say. Don't let those little knocks stop you. It's a good choice when you are in the mood for a burger and a worthy addition to the many quality burger establishments available nearby.
(4)
Jess W.
Bobby's burger palace is Bobby Flay's new fast casual restaurant. We came here for lunch on a Saturday and while we didn't have to wait in line for long, finding a seat was tough! Alas, we were able to snag a seat after stalking some other diners before our burgers came out. The burgers were okay and the menu has a full range of southwestern options. Honestly, I don't think that it's worth the price. A soda, side of fries and a burger came out to nearly $20!
(3)
Esther H.
The best burger place I've ever tasted! I'm a Bobby Flay fan so I was expecting a lot from this place, and it most definitely exceeded my expectations. I got the LA burger (cheddar cheese, tomato, guacamole, and watercress), and it was amazing! The price is reasonable (around 8-9 bucks). The sweet potato fries are good as well! I will most definitely return to Bobby's Burger Palace!
(5)
Timeeka M.
The customer service here is excellent. French fries will have to be purchased separately. You will have the choice of how well your meat is to be cooked.
(3)
Evan B.
I rarely ever do this, but I feel this is necessary after the experience I just had at the Garden City Location of Bobby's Burger Palace. Let me get right to the point: the meal was awful in every way. The portions were extremely small and the food was not good. It was terrible. Frankly, after eating there, I wished I had gone to a fast good place. I was expecting a burger that Bobby Flay had designed. I ordered the Palace Classic, medium well, and it was dry and flavorless. I had it with sweet potato fries, which were nothing special, and a vanilla shake, which was very small for five dollars. The meal I ordered cost around $17-18 and after eating it, I did not feel full at all. That is shameful that I spent nearly $20 of my hard-earned money on what should have been a complete meal that was less filling than an appetizer at most restaurants. I was shocked how bad it was. I thought even BurgerFi was better than this place and would have rather gone to All-American than both of them. This was not high quality food, but the prices were certainly high. I rarely write reviews, but this place was that big of a rip off. Even the service was lousy. The waitress spilled the toppings of the burger on to the table and then said she would bring new toppings, which of course, she never did. Then, we each asked for a glass of water, after spending a total of nearly $80 on our meal, and only receive two water glasses. Just shameful. Save your hard earned money and don't even try it once - you'll regret it.
(1)
Ana Q.
The burgers were done very well, they got the temperature perfect medium rare and rare for my husband. The fries were pretty good crunchy but not perfect, also the onion rings batter was seasoned perfectly except they needed to be a tad be crispier. The milkshakes and drinks are a bit over-priced since the portion is really small. My family and I really enjoyed the overall atmosphere since it has a very "old school" feeling the the way things are run. You go up to the counter and they take your order, then they serve it. Service was really fast and the food tasted really fresh and delicious.
(4)
Valerie B.
Two stars because the food is pretty good. But I am pissed off. I push my mother in a wheelchair because she has a hard time walking and getting into this restaurant is a Pain in the Ass! The door are hard to open and push a wheelchair in at the same time. They do not have a button to press that opens the door for you. At one point the door closed on me and cut the top of my foot. And there's two f'in doors! And did anyone in the BBP offer to help us? NO! No one helped us. It was ridiculous. And still I had to navigate the wheelchair through the rope line. This place was terrible and I'm not sure I would want to come back because of the obliviousness of the staff. This place needs to be more handicapped friendly!
(2)
Jessica S.
Cant believe I waited soooo long to try this spot! Walked by it a million times, not sure how I could play my boy bobby like that! ....lol The place: In the mall but you can only enter from outside....WEIRD ....but okay. Place is kind of small has a few "s" shaped tables that sit about 10ish. ONLY one bathroom....meaning for one person at a time...YIKES! Gets packed and seems like its always occupado! The process: Place your order, take your # and have a seat and wait for the food to be brought to your table. Didn't wait long for our food. Free refills on fountain drinks. You can order your burger anyway you want it cooked....I got medium well. Got the CRUNCH burger, cooked perfectly, juicy! Crunch is topped with cheese and potato chips....YUMMM....on a sesame seed bun. Also got sweet potato fries....also really good...came with a side of tangy honey mustard. Menu is okay....they have different types of burgers like the LA and Miami....varying from blue cheese. ..beacon...and avocado relish. Also have salads and a grilled cheese on the menu! OH YEA....and they also have a grilled chicken option....which you know I love! Will DEF be back!! Great burgers and great service! Bobby Flay is a Brooklyn boy, so hes REPRESENTIN!
(4)
Kerri O.
Came to BBP twice now and I like this place. Its more a 3.5 star but because the price is pretty cheap here I am giving it a 4. All burgers are around $7 which I think is pretty cheap although I am surprise to read some yelpers think its pricey here consider places like zinburger/bareburger are around $15 per burger.. Their system is pretty simple, you go in and line up to place your order, find a seat and they will bring you your food. I tried their brunch burger and dallas burger and both are pretty good. Hubby tried the vegas with potato chips as a topping and its def interesting. The buns could have been better but the beef/turkey all cooked really well both time I was here. Their potato fries and sweet potato fries are really good with perfect crunch. For $5 you can get both and the portion is pretty generous. Soda is with free refill also! Dont expect any gourmet burger or anything that will super impress you here, but dinner for 2 for about $25 and you get a pretty good meal and I am sold. Will continue to come here whenever i go shop at the mall, thanks bobby flay!!!
(4)
Serena S.
Bobbys has a pretty wide selection of burgers that are pretty good, however if I'm being honest, I can't say that I was wowed by any of them. Their onions rings are really good but I didn't come here to rave about them. What I did come to rave about is their vanilla caramel bourbon milkshake. If I could drink only one type of milkshake for the rest of my days, this would be it. It is literally the most perfect mix of bourbon meets ice cream and to top it all of nicely, a few swirls of caramel simply make it the best thing you could possibly drink - ever.
(3)
Shenae O.
Delicious!! I ordered the topless burger salad (basicaly a bunless burger). Normally when I eat a burger I need ketchup! Not here! It was seasoned so well I needed not one thing more. Great fries and onion rings too. Definitely a place to visit and revisit.
(5)
Shira F.
Bobby Flay, you've done good. Was in the mall getting my phone fixed when I felt a pang of hunger hit my stomach. I've been reading a bunch of reviews from my yelp friends speaking highly of this place so I decided to pop in. I didn't really like that you have to walk outside to get in, especially in late January. Not cool. My sister and I were greeted upon arrival, placed our orders, and took a seat. Upon first view I found the place to be smaller than I expected. But, there was ample seating and it was far from busy when we were dining in. It took about 3 minutes to receive our burgers. My sister ordered the Napa and I ordered the classic but added bacon. We also got onion rings and fries. Burgers came out about 5 minutes before the rest of our order. That was strange for me. I wish it had all came out together, especially when it wasn't busy. As for the food, it was pretty good. Mine was cooked rare just how I liked it. But it wasn't special. Nothing particularly exciting about it, but I guess that's my fault for not ordering a more gourmet burger. I did love the bun it was served on. Though my sister enjoyed hers, the portion of goats cheese was a little overwhelming. Onion rings were on point. I wish they had some fun dipping sauce to go with it though. The fries were perfect and the fry sauce was spicy and addicting. Food was good, price was pretty good, and service was okay. I'd come in when in the area again, but there's always Shake Shack 10 minutes away.
(4)
Richel R.
I love that this place gives you a choice of turkey, beef or chicken. I had never tried a turkey burger before, but after trying it at Bobby's Philadelphia style, who could resist? I also recommend chicken breast L.A. style. The french fries and sweet potato fries are so addicting. I was eating them on the way home after taking out, and finished them! If you're in the mood for fries, this is the place! The BBP fry sauce is way better than ketchup and has a tangy spice that reawakens my senses. Also, what burger/fries combo wouldn't be complete without a shake?! The milkshakes here are nice and thick. Dining in is also great. The seating is unique; they have front tables in S-shapes. All in all a very casual dining experience if you want a burger and fries, but it is a little costly. I recommend trying it at least once. I did and have been back several times!
(4)
Scott S.
Very happy with the food on my first visit here. I ordered a simple bacon cheeseburger with cheddar cheese cooked medium with a side of fries. I sat down and within a few minutes my burger was served to me, cooked exactly as I asked for it. The fries were excellent, not too small and not too thick, cooked to a light crisp. The burger had good flavor and the amount of cheese and bacon was perfect, which was nice to see, as so many places skimp on either one or the other. I'll definitely be back again and will be trying out a shake. As far as price goes it really wasn't that bad. Cost me 15 bucks for a burger, fries, and a drink. Well worth it in my opinion, its not like you're getting a tiny burger king burger here, its large and filling.
(5)
Kristy R.
I had no idea this existed at RF until a friend and I were shopping recently and happened to see it. It's a smallish location but still has plenty of seating. There are no individual tables and chairs. There is one long table that winds in the middle, and another by the windows. They also have hooks for your purse underneath the table (bonus points from me for that alone). The menu is printed on the wall. There are plenty of burgers to try, as well as a burger of the month. Neither of us were very hungry so we decided to go with appetizers instead. I got the 2 for 2 which for $4.99 gets you onion rings and sweet potato fries. Once you pay, you are given a number which identifies your order to the servers. Getting our food was a bit slow considering it was 9PM and the place wasn't even halfway full. I decided to check out the restroom in the meantime. Big problem here. One mens room, one ladies room, no stalls, just one bathroom for both. I can see this becoming an issue when it's crowded. When I returned, our food had just arrived. There are different dipping sauces and condiments at every seat at the table. I tried the BBQ, which was good, and the spicy mustard (also good). My sweet potato fries were awesome and flavorful, my friend's regular fries were just as good. The real disappointment came from the onion rings. I don't always eat battered food, but when I do, I want good freakin' batter. The batter here was meh and the onions they use were tough as hell. I decided to make it into a knife and fork job and cut the ring in half. Nope. Didn't work. Ultimately both my onion rings went to waste and I relied on my fries instead. Overall, it's not a bad place but it could use some improvement. I do want to try a burger next time considering that's what they're known for.
(3)
Melissa W.
By far the best burger place ever!! 1)They cook your burger perfectly, if you want rare they make your burger perfectly rare, usually places end up making my burger medium rare 2)The staff is really nice and caring 3) They have the best milkshakes 4) Very clean
(5)
Daniel P.
Nothing out of this world but the burger was good. Fast and good service. Will return.
(4)
Gary F.
Great burgers, great selection and the staff are great! Everything is tasty! A little on the pricey side but well worth it! I didn't know the place was a booby flay burger place but it was so good it makes complete sense! Can't wait to go back
(5)
Jenna G.
These five stars are solely based on the service I received while visiting Burger Palace on a recent Sunday PM. When I visited I was with my 2 children and they were causing quit a scene while placing our order. A nice clerk named Adam tried to cheer my kids up by talking to them directly. He was indeed able to calm them down by making great recommendations. Before we could even get to the table Adam had a high chair waiting for my youngest. Thank you burger palace for making this moms experience easier than anticipated.
(5)
Tammy W.
I really like bobby's burger palace. The food is good and service is pretty quick. I've tried a few of the burgers and they're all pretty good so you can't go wrong with any of them. The fries are ok, not my favorite and they cost extra so it's eh
(4)
Thomas B.
Not bad bobby not bad at all. Good alternative to a diner burger. Definitely dig the sauces.
(4)
Sarah L.
Went back on Tuesday and I would guess he was the manager but he Was so so soooo friendly! Kept coming up to me to make sure I liked my food or if I needed anything else and made a couple jokes about the weather. Besides how friendly the staff was. The burger was amazing as usual. I got the miami burger this time.
Mrs H.
This place is amazing. It's just something about it. I love love love the whole concept of how they deliver service. Burgers are on point. I'm the biggest on customer service so this place would be perfect for anyone who feels the same way. Didn't give it 5 stars because of the prices. I spent 26 dollars on two burgers and fries. Kind of insane. There should be fries with every burger for that price even if it means giving just a couple of fries just so it won't seem like you paid a shit load of money. Once again, AMAZING place. Love it!!!!! I had to add this because it was on my heart. I didn't like the manager on duty today for a simple reason. He didn't treat the staff with respect. These people have families to feed and bills to pay just like you. In my opinion they did a great job in the hot kitchen making food for customers. Mind you the ac wasn't working there today. If you want it rushed so bad then you get back there and do it. Problem solved
(4)Kelvin V.
What can I said this burgers are awesome. They got it right twice ( we went twice in three days) all our burgers were the way we ordered. One side of Frieda can wrong and it took them no time to fix the issue. Way to go!!!! The servers are well aware of everything, I don't know if is this location in particular but boy what an impression.
(5)Issang G.
I ordered the Bobby Blue burger with angus beef. The meat was cooked a perfect medium well. Yum! But I can barely taste the blue cheese. Only a little of it was placed in my burger. I also ordered the black and white milkshake. It was good! There's not much I can say about the fries. I'd skip it if I were to go here again. All in all, the burger and milkshake tasted good, but I'd still pick Shake Shack any day.
(4)C B.
Was moseying around Roosevelt Field Mall and hunger set in. This place looked interesting. Figured I was in the mood for burgers anyways so, what the heck. Counter gal was friendly and helpful. Followed her suggestion and went with the Burger of the Month; Cheyenne. Ordered a Half and Half of Sweet Potato Fries with Onion Rings. (See picture.) The Frozen Pear Cactus Margarita looked mighty interesting, but I decided against since I had driven in alone. Went with a frosty Fresca instead. They give you a number that you place on your table and the food is brought to you. Enjoyed the pleasant decor and awesomely groovy tunes in the meantime. FINALLY!!! A burger place that understands what Medium-Rare really means. Hot damn! My food was perfect. Burger was done to perfection, as was the bacon on the patty. Just enough sauce, not swimming in it. Fries and rings were crispy and tasty. My only complaint which I'm not reflecting in the rating due to location - tad pricey. Not the place to go to save $. However, I was so satisfied with my meal that the prices pale in comparison.
(5)Casey A.
We finally hit Bobby's Burger Palace at Roosevelt Field. I have to start with my biggest misconception; I was certain this place was going to be ridiculously overpriced because of the celebrity chef aspect. Wrong! There is nothing overpriced about an excellent $8 custom burger, My wife went standard with the Palace Classic (see picture); a standard American cheese, LT & red onion burger. She reports it was good but would benefit from shredded lettuce instead of a giant lettuce leaf. My son ordered the Burger of the Month; The Cheyenne Burger (See picture). This is a beauty! Smoked bacon, cheddar cheese and BBQ sauce. What I can't understand is why this isn't on the regular menu? It's too good to just show up once in a while. I had the New Mexico (see picture). Why is it so hard to find a green chile burger on Long Island? Well this is just a dandy. Roasted green chiles with just a little heat, messy queso cheese sauce and delicious pickled red onions. Now that I know it's here, I will be returning for sure. We shared the Half & Half (see picture); beer-battered onion rings where you can really taste the beer, and super crispy french fries. I can think of a dozen restaurants that would benefit from learning how to make their fries like this. They have a fry sauce that was clearly stolen from Roast Sandwich Shop, but all that means is its really good. And the chipotle ketchup is also great with the fries. I expected good burgers that were massively overpriced. I got great burgers that were priced just right. This is now another burger joint that makes Shake Shack look silly. When I left Bobby's I was full and satisfied. Shake Shack not so much.
(4)Iqbal K.
Burgers and shakes here decent. Beer battered onion rings are yum. Shakes are better than many crafty burger joints.
(4)Deborah M.
So we tried it again. I had the Dallas burger, my husband had the Carolina burger. I still give it 3 stars. Nothing all that special. We just wanted a burger instead of Chipotle.
(3)Angie A.
Very tasty milkshakes and fries. Dine in experience is great. Service is over the top. Looking forward to my next visit.
(4)Marissa M.
Bobby Flay, you did well! Burger Palace is an awesome name to start with. I love the overall Interior design here. Olive green leather swivel diner seating, counters from the 60s. I enjoyed every element here. I love the organization here. This reminded me of Smash burger but revamped. The Menu was enormous with a wide variety of Burgers. I had had a hard time deciding which burger to choose. The friendly Cashier suggested the LA burger with fresh avocado and water cress. I paired that with a Prickly Pear frozen Margarita and sweet potato fries. For my daughter I ordered the Grilled cheese kids meal for $6.50. The prices here are very budget friendly. An $8 frozen Margarita???! They were very generous with the tequila. Food Is brought out to you once you have found your seat. Seating is shared with others on a long diner style counter top table. The wait staff is very attentive. This is a great place for a quick bite with family or friends. The LA burger was fresh and delicious. Cooked to perfection. Char broiled taste. Pillow soft sesame bun. The sweet potato fries were hand cut and perfection with the Honey Mustard Spicy dipping sauce. A must try! I really enjoyed my Margarita. Every last sip. Perfect portion size for me not to get wasted. ILL BE BACK BOBBY!
(5)Damon T.
I had never heard of this place before and didnt have my hopes up after being disappointed with my meal at Flay's steak house in Atlantic City. I am glad to say that I loved my burger. I loved how flavorful it was and wish I had ordered extra bacon. It was cooked perfectly for a medium-well burger. Their fries were reminiscent of Five Guys but with less salt. I doubt Id be willing to travel all the way out there just to get a burger but if Im in the area I will certainly visit again.
(5)Michael C.
Really enjoyed my LA burger and loved the different sauces at the table. The fries and onion rings we ordered were delivered warm, not hot, and that affected crispiness. I'd return again, but I'd send back the fries/rings next time if they weren't perfect .
(4)David M.
I'm dropping a star from my prior review because on a return trip to BBP I had lousy service. The cashier tried to tell me which burger I should order before I could even open my mouth! After our group ordered and found seating, when I asked an employee to wipe the counter for us, nicely I might add, well let's just say they instantly became deaf. Finally I was able find a young lady who finally did wipe the counter down for us, seconds before the food arrived, which by the way is tasty. Just very annoyed with the service.
(3)Tessie B.
I like and secretly hate this place. Awesome concept, and like the community seating. It honestly make you have conversation like human beings instead of being glued to your phone. Yes the food was good, of course it would be to have Bobby Flay's name on it. But the price....yikes! We came here on a gift card from xmas and still had to drop even more money. 1 burger, 1 chicken sandwich, 2 orders of fries, 1 soda and 1 milkshake was just about $50. That is a bit much in my opinion
(3)Elaine L.
The system at bobbys burger palace is simple. You order and pay at the front and they give you a table card and they bring you your food and clean up after you. The burgers were well priced at about $8 each. I was able to try the brunch burger and the dallas burger. The brunch burger was topped with a runny egg, american cheese and smoked bacon and the dallas burger was topped with a spice crusted patty, monterey jack cheese, bbq sauce and some tangy slaw. You can also ask for your level of doneness from rare to medium and well. Both burgers we had were served with a big spear of dill pickle on the side. You can get any of your burgers crunchified for free by topping it with a small handful of crispy potato chips. Someone at our table got the bobby blue cheese bacon burger and I wish I had also gotten that instead because bacon is always better. They also had an avocado burger that sounded good. For a side I got a half and half french fries and beer battered onion rings even though they also have sweet potato fries. I have to say I was slightly disappointed by this. The half and half only came with 2 onion rings. They give new meaning to thick cut. Each ring was a 2 inch onion half fried. It was tasty but I do think two inch is excessive since it made it hard to eat. And it only came with 2 if they cut it in half I would have gotten 4 which would be more satisfactory for me. The way this onion ring was designed would have been a good topping for my dallas burger unfortunately that was not the case. The fries I got were mostly ends and I only got a few full fledged french fries. They were mostly nubs that had probably fallen to the bottom that I got tired of eating them and gave some to the baby at our table. i did like the different sauces on the table not just your regular ketchup and mustard but bbq, jalapeno sauce and chipotle ketchup too. I guess one of the big draws to this place is the boozy milkshakes alog with their virgin milkshakes and malteds in flavors like pistachio and blueberry pomegranate. The vanilla caramel bourbon seemed like a crowd favorite but the one that caught my eye was a pineapple coconut rum milkshake. They also had sam adams, some other beers and wine and even a frozen cactus pear margarita. Their bottled sodas are the same as their fountain sodas. I was hoping for a boylans, stewarts, birch or maines or even settle for a mexican coke but they did not have any. The only interesting thing was they had vitamin water at their fountain. Better off with a spiked shake. The tables were mostly bench tables and counters that had a communal feel with a slightly retro jetsons type look. I do have to say that the stars were the friendly staff. From entrance to exit the staff were extremely helpful and nice. I would probably return again to try some other burgers but thats only when I don't want to wait at shake shack across the way.
(3)Lili L.
So when I first heard about BBP, I thought to myself: thank the lord for putting an iron chef's burger joint near me (albeit, my least favorite iron chef)! Having fallen absolutely in love with Michael Symon's B-spot (sadly only in ohio) I thought this MIGHT satisfy my burger cravings. No, there is clearly a reason why Flay is my least favorite iron chef. Why did I even bother? Oily burger, cheap cheap buns - like the ones you buy for a dollar for an 8 pack at a grocery store, results in none other than...soggy buns. And how about some truffle fries? Let's jazz it up a bit maybe? So much for Bobby Flay inspired burger palace. Smashburger is a much better alternative.
(2)Jane K.
Hands down the best burger! My favorite is the Philadelphia Burger. I went not expecting much and had a huge craving for a burger. I was amazed at the first bite! I love how you can also pick your seat at the place.
(5)Sara W.
Bobby's Burger Place is overall, pretty good. Ingredients are fresh and I haven't had a time my burger wasn't cooked just as I requested. I usually get the LA burger which has cheese, watercress and avocado relish (sucker for avocado). The fries and onion rings both are fairly solid, and pretty good portions so it's possible to share between two. At Bobby's, you order your food, grab a number, sit down and wait for your order to be brought out. The way the seating is set up makes it sometimes difficult to find a spot, but I've never had to wait more than a few minutes for space to open up. Prices are a little steep (40 bucks for two of us) but for an every now and again treat, it can be worth it!
(3)Eric R.
BBP was one of the first "casual dining" burger restaurants to pop up around long island. Well hell I don't know that for certain but it was the first good one that I was aware of. Now we have a ton of fancy burger joints on LI and BPP isn't the best one anymore on my personal list but its still consistent. There is nothing wrong with the food at all. Its friggin good. You won't leave here hungry either they don't skimp on the portions. However you are spending almost 1.5x more in comparison to other burger joints. Also because its in the mall it may get super crowded. The staff is always on point and super quick but you can't do much about a line out the door. The burger menu stays the same but every month they have a burger of the month. You got your typical burger joint sides like fries and onion rings. All very good. They also got some damn good shakes. They take it even a step further and offer alcoholic shakes. I had one for the first time a week ago and it was much much much better then anticipated. Its the middle of winter so I won't be going shake crazy but when the warm weather hits I might have to stop in here more often.
(3)Joe E.
I have eaten here many times and I have had mixed feelings. If they manage to cook my burger to order (med-rare) then it's a great burger! But when I get served an over cooked hockey puck I'm not so happy. Consistency people!!! The sweet potato fries are awesome! I had the brunch burger for the first time today and it was one of the best burgers that I've had in a long time. This should really be a 3 1/2 star review but the burger today was so good that they get bumped up to 4!
(4)Serena S.
Bobbys has a pretty wide selection of burgers that are pretty good, however if I'm being honest, I can't say that I was wowed by any of them. Their onions rings are really good but I didn't come here to rave about them. What I did come to rave about is their vanilla caramel bourbon milkshake. If I could drink only one type of milkshake for the rest of my days, this would be it. It is literally the most perfect mix of bourbon meets ice cream and to top it all of nicely, a few swirls of caramel simply make it the best thing you could possibly drink - ever.
(3)Katie H.
I'm surprised it took me this long to finally try Bobby's Burger Palace. With Bobby Flay's name attached, I was excited to check this place out. It's situated right on the outskirts of Roosevelt Field Mall, which is pretty convenient. Their menus provides some unique, innovation options as well as customize-able ones. I have to say, there's not many places that top burgers with potato chips. At, BBP... you can do that for free and "crunchify" it. The layout of the restaurant is very different. How do I describe it? The tables are more communal and structured in a winding shape so that people can sit on either side. It's great for groups. The burgers are OK. I had the Vegas medium-rare with American Cheese, Fresno Red Chilies and BBQ Crunch (a fluffed up name for BBQ chips). But what I think truly shines here are the shakes and fries. If you're like me (and sometimes a kid at heart when it comes to food), you love to dip your french fries in your milkshake. So naturally, my friend and I ordered Vanilla Bean & Dark Chocolate shakes to share with a basket of piping hot fries. It was the best decision we made all night. If you're not into that, they have a fantastic selection of sauces at the table. (Jalapeno to spicy chipotle, yum.) We ended up going later at night since it was after a YEE. But the place is open till 10pm which was great. The workers were nice and our food was ready in minutes. I don't travel to RF too much but if I'm ever in the area, I will make my way and visit BBP.
(3)Lita W.
Got the LA burger. Not enough avocado in my opinion. And the jalapeño sauce was not spicy at all. I wish they seasoned it better but I guess I could add my own salt and pepper. Medium rare is pretty good though. A friend crunchified his burger, which is basically adding chips to it. He loved it. He thought the fries were really good too, especially with their sauce.
(4)Evonna A.
The food is good but quite over priced. There is no sit down service which is annoying if you're traveling with a large party. The ambience is casual, great place to go after a long day of shopping.
(4)Mary A.
Love it !!!! Not a burger person but once in awhile great service ! Clean and delish!!!
(5)Fariha S.
It's OK. I have had better burgers (check out Umami Burger). It is one step lower than Shake Shack burger-wise, but it has better milkshake options than Shake Shack does. I got the crunch burger (had potato chips inside) which came with a pickle on the side. It was just an average experience. Nothing special.
(3)Lisa M.
Was a bit salty. Was just ok. Had the texas The usual sweet potato fries and water. Lol. Could have used another water. Been there twice now different burger. Not memorable but not bad either
(3)Mike S.
I always enjoy going to BBP. The food and ingredients are high quality, the burgers are prepared the way you want them and I love the selection of condiments right on the table. Tonight, after a particularly stressful day, my wife was in need of a burger and we decided to come here after going through all our dining options - it was a great choice. I got the classic and my wife got the bobby bleu. We both ordered them medium well which left the burgers slightly pink, but definitely juicy. We also shared an order of fries and onion rings. I like the selection of condiments from ketchup, yellow mustard to chipotle ketchup, jalapeno sauce and something called "burger" sauce which has a raisiny flavor to it - probably made with ancho chilies. All the sauces are delicious on their own, but I like to combine them on my plate like a little Picasso mixing paints. With different amounts of each I come up with a new flavor. My latest creation is a little ketchup, the jalapeno sauce and the burger sauce - it was really hitting the spot. Free soda refills, but they also have alcoholic beverages when you want something with a kick. They have plenty of napkins on the tables - and you are going to need them! My knocks on this place is that onion rings, while tremendous tend to be a little greasy and I was surprised to see the chairs looking so ratty. It's already showing some rough age for a place so young. I don't mind so much - I'm not adverse to a divey place, but when you have "palace" in your name its not the look you are striving towards. Regardless, the servers do keep the place clean I must say. Don't let those little knocks stop you. It's a good choice when you are in the mood for a burger and a worthy addition to the many quality burger establishments available nearby.
(4)Jess W.
Bobby's burger palace is Bobby Flay's new fast casual restaurant. We came here for lunch on a Saturday and while we didn't have to wait in line for long, finding a seat was tough! Alas, we were able to snag a seat after stalking some other diners before our burgers came out. The burgers were okay and the menu has a full range of southwestern options. Honestly, I don't think that it's worth the price. A soda, side of fries and a burger came out to nearly $20!
(3)Doreen L.
As you can tell, I'm a burger fan. However, this place was just not all that great. When I know I can go down the block to Shake Shack, or to bareburger, or Zinburger, this place falls to the bottom of the list fairly quickly. The fries were just that ... fries. The classic burger was nothing spectacular. I left without much of an impression, and just knew that I was full. I honestly don't see the big deal with this place, but if you have to eat while at the mall, this is probably a solid choice, instead of the food court teriyaki.
(2)1 K.
I saw someone gave off stars for price, which compelled me to write this review. This place serves burgers according to temp, has great sweet potato fries and shakes. That's hard to find around here, so deal with the price (which isn't bad anyway). Also think about the location. Another thing I appreciate is the customer service. The managers and servers are very caring. Thanks
(5)Evan B.
I rarely ever do this, but I feel this is necessary after the experience I just had at the Garden City Location of Bobby's Burger Palace. Let me get right to the point: the meal was awful in every way. The portions were extremely small and the food was not good. It was terrible. Frankly, after eating there, I wished I had gone to a fast good place. I was expecting a burger that Bobby Flay had designed. I ordered the Palace Classic, medium well, and it was dry and flavorless. I had it with sweet potato fries, which were nothing special, and a vanilla shake, which was very small for five dollars. The meal I ordered cost around $17-18 and after eating it, I did not feel full at all. That is shameful that I spent nearly $20 of my hard-earned money on what should have been a complete meal that was less filling than an appetizer at most restaurants. I was shocked how bad it was. I thought even BurgerFi was better than this place and would have rather gone to All-American than both of them. This was not high quality food, but the prices were certainly high. I rarely write reviews, but this place was that big of a rip off. Even the service was lousy. The waitress spilled the toppings of the burger on to the table and then said she would bring new toppings, which of course, she never did. Then, we each asked for a glass of water, after spending a total of nearly $80 on our meal, and only receive two water glasses. Just shameful. Save your hard earned money and don't even try it once - you'll regret it.
(1)Ana Q.
The burgers were done very well, they got the temperature perfect medium rare and rare for my husband. The fries were pretty good crunchy but not perfect, also the onion rings batter was seasoned perfectly except they needed to be a tad be crispier. The milkshakes and drinks are a bit over-priced since the portion is really small. My family and I really enjoyed the overall atmosphere since it has a very "old school" feeling the the way things are run. You go up to the counter and they take your order, then they serve it. Service was really fast and the food tasted really fresh and delicious.
(4)Valerie B.
Two stars because the food is pretty good. But I am pissed off. I push my mother in a wheelchair because she has a hard time walking and getting into this restaurant is a Pain in the Ass! The door are hard to open and push a wheelchair in at the same time. They do not have a button to press that opens the door for you. At one point the door closed on me and cut the top of my foot. And there's two f'in doors! And did anyone in the BBP offer to help us? NO! No one helped us. It was ridiculous. And still I had to navigate the wheelchair through the rope line. This place was terrible and I'm not sure I would want to come back because of the obliviousness of the staff. This place needs to be more handicapped friendly!
(2)Jessica S.
Cant believe I waited soooo long to try this spot! Walked by it a million times, not sure how I could play my boy bobby like that! ....lol The place: In the mall but you can only enter from outside....WEIRD ....but okay. Place is kind of small has a few "s" shaped tables that sit about 10ish. ONLY one bathroom....meaning for one person at a time...YIKES! Gets packed and seems like its always occupado! The process: Place your order, take your # and have a seat and wait for the food to be brought to your table. Didn't wait long for our food. Free refills on fountain drinks. You can order your burger anyway you want it cooked....I got medium well. Got the CRUNCH burger, cooked perfectly, juicy! Crunch is topped with cheese and potato chips....YUMMM....on a sesame seed bun. Also got sweet potato fries....also really good...came with a side of tangy honey mustard. Menu is okay....they have different types of burgers like the LA and Miami....varying from blue cheese. ..beacon...and avocado relish. Also have salads and a grilled cheese on the menu! OH YEA....and they also have a grilled chicken option....which you know I love! Will DEF be back!! Great burgers and great service! Bobby Flay is a Brooklyn boy, so hes REPRESENTIN!
(4)Kerri O.
Came to BBP twice now and I like this place. Its more a 3.5 star but because the price is pretty cheap here I am giving it a 4. All burgers are around $7 which I think is pretty cheap although I am surprise to read some yelpers think its pricey here consider places like zinburger/bareburger are around $15 per burger.. Their system is pretty simple, you go in and line up to place your order, find a seat and they will bring you your food. I tried their brunch burger and dallas burger and both are pretty good. Hubby tried the vegas with potato chips as a topping and its def interesting. The buns could have been better but the beef/turkey all cooked really well both time I was here. Their potato fries and sweet potato fries are really good with perfect crunch. For $5 you can get both and the portion is pretty generous. Soda is with free refill also! Dont expect any gourmet burger or anything that will super impress you here, but dinner for 2 for about $25 and you get a pretty good meal and I am sold. Will continue to come here whenever i go shop at the mall, thanks bobby flay!!!
(4)Shenae O.
Delicious!! I ordered the topless burger salad (basicaly a bunless burger). Normally when I eat a burger I need ketchup! Not here! It was seasoned so well I needed not one thing more. Great fries and onion rings too. Definitely a place to visit and revisit.
(5)Esther H.
The best burger place I've ever tasted! I'm a Bobby Flay fan so I was expecting a lot from this place, and it most definitely exceeded my expectations. I got the LA burger (cheddar cheese, tomato, guacamole, and watercress), and it was amazing! The price is reasonable (around 8-9 bucks). The sweet potato fries are good as well! I will most definitely return to Bobby's Burger Palace!
(5)Timeeka M.
The customer service here is excellent. French fries will have to be purchased separately. You will have the choice of how well your meat is to be cooked.
(3)Shira F.
Bobby Flay, you've done good. Was in the mall getting my phone fixed when I felt a pang of hunger hit my stomach. I've been reading a bunch of reviews from my yelp friends speaking highly of this place so I decided to pop in. I didn't really like that you have to walk outside to get in, especially in late January. Not cool. My sister and I were greeted upon arrival, placed our orders, and took a seat. Upon first view I found the place to be smaller than I expected. But, there was ample seating and it was far from busy when we were dining in. It took about 3 minutes to receive our burgers. My sister ordered the Napa and I ordered the classic but added bacon. We also got onion rings and fries. Burgers came out about 5 minutes before the rest of our order. That was strange for me. I wish it had all came out together, especially when it wasn't busy. As for the food, it was pretty good. Mine was cooked rare just how I liked it. But it wasn't special. Nothing particularly exciting about it, but I guess that's my fault for not ordering a more gourmet burger. I did love the bun it was served on. Though my sister enjoyed hers, the portion of goats cheese was a little overwhelming. Onion rings were on point. I wish they had some fun dipping sauce to go with it though. The fries were perfect and the fry sauce was spicy and addicting. Food was good, price was pretty good, and service was okay. I'd come in when in the area again, but there's always Shake Shack 10 minutes away.
(4)Richel R.
I love that this place gives you a choice of turkey, beef or chicken. I had never tried a turkey burger before, but after trying it at Bobby's Philadelphia style, who could resist? I also recommend chicken breast L.A. style. The french fries and sweet potato fries are so addicting. I was eating them on the way home after taking out, and finished them! If you're in the mood for fries, this is the place! The BBP fry sauce is way better than ketchup and has a tangy spice that reawakens my senses. Also, what burger/fries combo wouldn't be complete without a shake?! The milkshakes here are nice and thick. Dining in is also great. The seating is unique; they have front tables in S-shapes. All in all a very casual dining experience if you want a burger and fries, but it is a little costly. I recommend trying it at least once. I did and have been back several times!
(4)Scott S.
Very happy with the food on my first visit here. I ordered a simple bacon cheeseburger with cheddar cheese cooked medium with a side of fries. I sat down and within a few minutes my burger was served to me, cooked exactly as I asked for it. The fries were excellent, not too small and not too thick, cooked to a light crisp. The burger had good flavor and the amount of cheese and bacon was perfect, which was nice to see, as so many places skimp on either one or the other. I'll definitely be back again and will be trying out a shake. As far as price goes it really wasn't that bad. Cost me 15 bucks for a burger, fries, and a drink. Well worth it in my opinion, its not like you're getting a tiny burger king burger here, its large and filling.
(5)Kristy R.
I had no idea this existed at RF until a friend and I were shopping recently and happened to see it. It's a smallish location but still has plenty of seating. There are no individual tables and chairs. There is one long table that winds in the middle, and another by the windows. They also have hooks for your purse underneath the table (bonus points from me for that alone). The menu is printed on the wall. There are plenty of burgers to try, as well as a burger of the month. Neither of us were very hungry so we decided to go with appetizers instead. I got the 2 for 2 which for $4.99 gets you onion rings and sweet potato fries. Once you pay, you are given a number which identifies your order to the servers. Getting our food was a bit slow considering it was 9PM and the place wasn't even halfway full. I decided to check out the restroom in the meantime. Big problem here. One mens room, one ladies room, no stalls, just one bathroom for both. I can see this becoming an issue when it's crowded. When I returned, our food had just arrived. There are different dipping sauces and condiments at every seat at the table. I tried the BBQ, which was good, and the spicy mustard (also good). My sweet potato fries were awesome and flavorful, my friend's regular fries were just as good. The real disappointment came from the onion rings. I don't always eat battered food, but when I do, I want good freakin' batter. The batter here was meh and the onions they use were tough as hell. I decided to make it into a knife and fork job and cut the ring in half. Nope. Didn't work. Ultimately both my onion rings went to waste and I relied on my fries instead. Overall, it's not a bad place but it could use some improvement. I do want to try a burger next time considering that's what they're known for.
(3)Melissa W.
By far the best burger place ever!! 1)They cook your burger perfectly, if you want rare they make your burger perfectly rare, usually places end up making my burger medium rare 2)The staff is really nice and caring 3) They have the best milkshakes 4) Very clean
(5)Daniel P.
Nothing out of this world but the burger was good. Fast and good service. Will return.
(4)Gary F.
Great burgers, great selection and the staff are great! Everything is tasty! A little on the pricey side but well worth it! I didn't know the place was a booby flay burger place but it was so good it makes complete sense! Can't wait to go back
(5)Jenna G.
These five stars are solely based on the service I received while visiting Burger Palace on a recent Sunday PM. When I visited I was with my 2 children and they were causing quit a scene while placing our order. A nice clerk named Adam tried to cheer my kids up by talking to them directly. He was indeed able to calm them down by making great recommendations. Before we could even get to the table Adam had a high chair waiting for my youngest. Thank you burger palace for making this moms experience easier than anticipated.
(5)Tammy W.
I really like bobby's burger palace. The food is good and service is pretty quick. I've tried a few of the burgers and they're all pretty good so you can't go wrong with any of them. The fries are ok, not my favorite and they cost extra so it's eh
(4)Thomas B.
Not bad bobby not bad at all. Good alternative to a diner burger. Definitely dig the sauces.
(4)Sarah L.
Went back on Tuesday and I would guess he was the manager but he Was so so soooo friendly! Kept coming up to me to make sure I liked my food or if I needed anything else and made a couple jokes about the weather. Besides how friendly the staff was. The burger was amazing as usual. I got the miami burger this time.
(5)Sal L.
I've been dying to try these burgers as a good friend has highly recommended them. The good point is that this is a great tasting burger; better, in my opinion, than all the other burger places out there. The angus patty is large, thick, tasty with that grilled taste, and moist (I ordered mine cooked medium). If there is a "bad" point, it's that these burgers are so loaded up with such unusual ingredients that you may wind up choosing a burger that was good but you may have preferred a classic bacon cheeseburger. This was my case. I had the Carolina, which had green onion slaw and some bbq mustard sauce. Very good burger but once I tasted my kid's plain cheeseburger (from the kid's meal), which was cooked well-done, I was a bit disappointed with my choice. The fries were very good too. They seemed to be partially skinned and well-seasoned. The onion rings may be the best I've had so far. They were large and thick, but not overly battered. There's a tray of different sauces on the counter that you can slather on your meal. I really liked the chipotle ketchup mixed together with the spicy jalapeno sauce. Vanilla Bean milkshake was delicious too and really helped sooth the spiciness of the flavors. I found the service to be good. The waitstaff was readily available and constantly seeing if everything was alright, such as getting us a fresh, squeeze-bottle of ketchup. The register area was slow, with only one register open at the time. This was causing a cue to build up. There seemed to be other employees available to open another register and this was a complaint I heard from customers behind me. The restaurant is clean and we could only find room sitting side-by-side at the squiggly-shaped counter. The bathrooms are single use occupancy. The water coming from the Men's Room faucet was ice cold and can't be adjusted. This was annoying. Overall though, this is a place I'll be coming back to because it is the best TASTING burger meat. I've just gotta find the right one that won't disappoint me.
(4)Biru S.
What an awesome restaurant! I love the whole theme behind the place, it is restaurant grade food in a fast food style establishment. You walk in, order/pay for your food then you proceed to sit down in the cafeteria style seating area. They will bring your food out to you and you enjoy away. You MUST get the sweet potato fries here as a side... They're incredible. No one would believe that you're getting a "fast food" burger here if you texted them a photo of what you get. When I left, I left a 20 percent tip on the table even though I don't think the staff expects it.... I could be wrong though.
(5)Al F.
We have traveled from Indiana and there was no way, we would not visit Bobby Flay's places and let me tell you that it is well worth it! I had the Dallas! And my wife had the LA! Plus Onion Rings, Sweet Potato Fries, Mocha Kahlúa Vodka and Pinaple Coconut Rum Shakes!!! It really is a very fresh atmosphere attentive staff and the whole meal was simply delicious. If you are near any of Bobby's places, you should really try it, trust me, it's well worth it!!!
(5)Nam V.
I'm not a big burger person. I love In and Out Burgers in Cali. Shake shack was up there for me. But Bobby's burgers are cooked perfectly and it is just tasty. Loved it. I love the pistachio milk shake that I got. The sweet potato fries weren't greasy at all and they tasted grear. The only reason I gave it 4stars instead of 5 is because the price is high for the small burger. Also I ordered the double side and it was essentially 2 small onion rings with fries. Otherwise I love the food here. Make sure you get your vip card.
(4)Abigail G.
I absolutely love bobbys!! The burgers are always delicious and so are the fries. I love how every month they have a different burger. The margarita is good too, strong for my taste but tasty.
(4)Tina W.
Here's how this place works: wait on line order and pay find an open seat display your order number on the table wait for the servers to bring your food to you devour your burgerrrr It's kind of a hybrid of a fast food joint and a regular sit in restaurant. Since you order yourself, but you wait to be served. Thank you to the server who was kind enough to switch my burger because my boyfriend ordered the wrong one for me while I was waiting for the restroom! :P I wanted the L.A. Burger, but for some reason my boyfriend ordered me the Santa Fe. The server saw the confused/mixed up faces we had and realized what had happened and kindly replaced my burger with the correct one without hesitation. I loved my burger! It was so juicy and unique. My burger came with avocado relish, watercress, tomatoes,and cheese. It was the first time I had watercress in a burger, but it's soo delicious. The avocado relish is pretty much guacamole with a spicy kick to it. The spiciness actually made it tastes better. Overall, I loved the food here and I loved the service. Thanks Bobby Flay! I think i'm gonna go get myself a burger now...
(5)Davina A.
Had the LA burger with chips on top which was sooo good. Also had a side mix of fries and onion rings. Prices are decent is food is really good, only reason I am giving 4 stars is cause the girl who took our order at the front had a sour face upon walking in and was totally rude and unfriendly, acting like her life was the worst thing ever being there. Waiters were nice though, but still when you are entering a business thats not the kind of person you want to deal with up front, dont work in the customer service industry if that is your personality. Its all good though Bobby Flay, your burgers still rocked and I will be back.
(4)Christina D.
Fries were very greasy and that wait was about 10 mins. Other than that burger tasted good and I like the chipotle ketchup and the dipping sauce for the fries.
(3)Samuel C.
Bottom line, a great quality burgers. Yes there may be long lines and the seating is unconventional, but who cares. I like the location being in the mall but still being easily accessed from the exterior make it great to jump in and out on a lunch break.
(3)Eileen C.
This burger joint is not bad. Came on a later Saturday night and it wasn't crowded. Got the dallas burger and got it crunchified (potato chips were thrown in). It was only alright. For a place with a focus on burgers, not impressed. While they do cook the meat to your liking (I got medium and it was perfectly cooked), I found it kind of lacking flavor to wow me. I added the burger sauce, jalapeño sauce, and chipotle ketchup to help me out in the flavor department. But it just wasn't great enough to give it any more than 3 stars. What I did find good was the onion rings. Crispy and large. And the honey mustard radish sauce it came with was AWESOME. The sweet potato fries weren't crispy enough and also lacked flavor. Black and white milkshake was good.
(3)Diane L.
Bobby's burger palace is a much more comfortable and tastier fast food burger experience. Even though it's not like a full service restaurant, you get the waiter service where they bring you your food and get utensils for your food. They also clean up your table after you're done eating. As for the food, the burgers are pretty good with good options. Order medium well unless you like mostly pink burgers. But I can't say it's in my top 3 or 5 burgers. However, I LOVE their sweet potato fries and onion rings. They give you a lot especially for the fries that I usually share with one or two people. I also like that there are so many options for sauces that you can choose to try all of them on your burger.
(4)Andrea A.
Burgers seem to have gotten smaller since when they first opened but they're definitely still yummy. I usually order a burger along with fries or their onion rings. The onion rings have a sweetness to them which is different. I also order milkshake. Might as well pack on the calories while you're there and get the full blown experience - no point in ordering a water or diet soda. The service is different than other places such as five guys or shake shack. You're given a number and when you find a seat available you keep your number displayed so that you're food can be brought to you. The servers are there to set you up with utensils and napkins and to clean up after you once you're done with your meal.
(4)David Q.
The Turkey Burger that I ordered was terrible...no taste, undone, and was so crumbly. This place needs to give up on their hybrid-server idea because it isn't working with the current inattentive staff. The table next to me was trying to get a server to stop and help them for 5-10 mins.
(1)Rich M.
Four of us visited Bobby's on Saturday 10/18. We didn't realize it was fast food type seating place and with the long line and people waiting to sit, we decided to walk the mall a little. We came back past 8:30 when there was no line and we could get seats. The burgers were delicious, but somewhat small we thought. I think a place like 5 guys has bigger and just as good burgers. The staff was excellent. Every burger we ordered added or took off something, but it was handled perfectly. The young lady who took the order never stopped smiling and got everything right (manager if you read this, please compliment her!). The regular fries were ok, very heavily fried. The sweet potato fries with the sauce were fantastic. The beer batter onion rings were slightly soggy, but good. Also $2 for a fountain drink is a good bargain and $52 total for four people is a pretty good deal, especially at a mall and a place like Bobby's where they could really jack up the prices.
(4)CANDICE H.
Yummy,yummy,yummy. Bobby's burger palace is really a great burger joint. They serve great food, burgers, fries, onion rings and even cocktails. I like how they have special sauces (I'm a fan of Bobby Flay so I know he likes mesquite flavors) and even a kicked up ketchup. The set up of the restaurant is kind of like diner style counters . The only thing that is bad, is that you can't adjust your stool at the counter.
(4)Darwin G.
First off, the maps in the mall are not helpful to find this place. I had a hard time. It's connected to the mall and from the outside, left to right, it goes from Loews Theater to Houston's restaurant, to a closed Modell's and a mall entrance. I learned about this place through Best Thing I Ever Ate. I had the Dallas Burger, BBQ sauce, cole slaw, Monterey Jack, and pickles. I ordered it medium rare and "Crunchified" or with potato chips inside. The burger turned out a bit messy, but that's fine, maybe ask for a bit less cole slaw because the liquid soaked the bun. Definitely BBQ sauce on the side because they put too much and it is really sweet. Despite these issues, the burger was really good. Most of it was medium rare, though I don't expect medium rare usually when I order a burger that way. The toppings gave crunch, both through the vegetables and the potato chips. It even comes with a tasty sour half pickle. I would throw on the Jalapeno sauce. It's a vibrant green with a fresh spicy flavor. The "Burger" sauce was a decent mole, but I wouldn't recommend it for most burgers, it's better with fries. The rest of the sauce on the table were mediocre. The fries weren't hot enough, but I did come at the end of the day and they would be exceptional if fresh. They came with a delicious spicy wasabi mayo. To top that off, they have $3.50 beers like Sierra Nevada, shakes, and cocktails. After a long day of shopping at the mall, I would recommend eating here.
(5)Edna C.
GREAT burger. Its a thick patty, dressed the way you want it, crunchified with chips if you'd like. It's juicy & comes with a slice of pickle. In my opinion all the burgers are decent picks, and the milkshake is simply divine. Pistachio milkshake is my favorite. It can get crowded with limited seating though.
(5)Joshua O.
Moved to NYC, wanted a burger in the likes of Dutches in Fort Worth or Love Shack by Tim Love, so I went to Bobby's Burger Palace! Bobby Flay! Hurray right? Well, I was actually kind of let down. The burger was good, that's what it was, simply good. It did not wow me, it did not satisfy my burger craving and I was actually still hungry but I drank a second soda which helped. If you're looking for variety, there are plenty of burgers to choose from, however, if you're looking for originality as in "make my own burger", you're not going to find it. Bobby Flay decides what you're going to eat at his restaurant. The only options that you have are how cooked you want your burger (which most burger joints will allow anyways) or if you want it "crunchified", which to me is a cheap gimmick. To "Crunchify" your burger means that they add potato chips on top of your burger... try a little harder, maybe some onion strings? I REALLY REALLY wanted to like this place, the burger that I had, was again, good, however, the flavor of the meat was drowned out by the sauces that is added. They do have sweet potato fries which was a big plus. The onion rings were still kind of soggy on the inside, and the salt was on one side of the rings. Bobby is famous for his attention to detail... I've been to Blue Mesa, and the quality was a lot better. I guess I was just over-expecting on a burger joint. Definitely try it out, I'm not saying don't go. I'm just saying if you had lower expectations, if this wasn't a bobby flay enterprise, I would have maybe given it one more star. If you're craving a burger, and don't want to spend 20 bucks, this place is a good place to eat. If you're thinking "oooh bobby flay", don't. Think glorified fruddruckers with smaller patties. I guess being in Texas too long changes you. COME ON 6 oz. pattie... that's a kids burger! ok enough ranting. You'll enjoy it. I did, just wasn't completely swayed or you could say "Flayed" haha
(3)Steph G.
Quick, efficient and delicious. Cool vibe. Cheap beer. Miami burger with the green jalapeno hot sauce is to. die. for.
(4)Sandra D.
I had the LA burger fries and margarita cactus drink. Pretty good burger and fries and good Margarita Frozen Cactus.
(4)Christina S.
My review is biased as a vegetarian walking into a burger joint, however this is the only burger joint that literally doesn't offer a vegetarian option. Since they didn't have a veg or mushroom burger I had to opt for the grilled cheese. It was a tasty grilled cheese but I could have made a better one for myself at home. Their only saving grace was their sauce selection that I was dipping my under seasoned soggy fries in! The only thing I can say I truly enjoyed at this place was their dark chocolate milk shake and the service was friendly.
(2)Amador A.
Bobbys grilled cheese sandwich is delicious as well as Bobby's Burger. Fun place to sit and have a burger and a shake. The only thing I am not to fond of is when it gets busy having to find a seat and squeeze in between two parties you dont even know.
(4)Lauren B.
How often is it can you get a cafeteria style restaurant that serves a burger that isn't comparable to a fast food establishment? What I love about this place is the ultra casual atmosphere and the ultra amazing burger coupled with it. You can get a regular burger or get them "crunchified" which means they top it with potato chips which is always a win. They have a great selection of different burgers, great sides and sauces as well as BEER AND WINE!! Holla! DELICIOUS Burgers, beer, wine and fries? This place is def. speaking my language!
(5)Jenny W.
When the first one opened in Smith Haven Mall, my brother tried it and never went back. I wasn't too keen on trying this new location in Roosevelt Field Mall, mainly because I didn't want to give Bobby Flay my business but I tagged along with my boyfriend and his friends anyway. I was not impressed, nor was I at all satisfied by a giant juicy looking burger. The thing looked appetizing and looked like it would have all these savory flavors but I got nothing. I feel like I wasted a bunch of space in my stomach! The other gripe I have about it is how soggy my bottom bun was when the burger finally made it to the table. REALLY? I didnt even want to pick that shit up. There were five different sauces on the table, but I think that sauces should used to enhance flavors, not give flavor to something that has none to begin with! Bleh. The sweet potato fries didn't have much taste to them either. The mustard horseradish dipping sauce it comes with was too runny. The only glimmer of hope was the pistachio malted milkshake, which was great in the beginning but after it sits for a while, it just gets depressing. I can't wait until Shake Shack opens in Westbury later this year. It'll blow Bobby's ass up outta the water and out of Westbury for good.
(1)Elliott L.
I gave Bobby's a chance out of respect, as I'm a Food Network fan, but what a let down. Burgers - seriously, did anyone even season the burger? It had zero flavor and just tasted like an everyday burger. I was expeting to be impressed by the burger but it was a let down. This was a "one guy" version of FiveGuys....dry and not cooked to order the way I asked for it. Onion rings for nearly 4 dollars and comes with 6 rings. Too much dough and again zero seasoning. Throwing terms like "chipotle ketchup" may excite some people but if you can't make a decent burger then don't bother. They serve beer. I'm sure that makes some people happy. I won't be back. And I have also stopped watching any shows with Bobbly Flay in them. If he can't make a decent burger, no way I am going to trust his judgment when it comes to cooking. Next time I'll save $60 on dinner for a family of 6 and spend just $9 for a package of Bubba Burgers, some buns and condiments. It would have been an improvement.. Shame Bobby......Shame!
(2)Tom O.
Returned here today- liked this place from the beginning and locking it in again. Darn good burgers and you can get them on a salad instead of a bun. The chef isn't afraid to serve something rare when ordered rare. A rare quality indeed.
(4)Arlene C.
I have always been a fan of bobby flay and have always wanted to try this place out, after hearing about it from my friends. The atmosphere is very casual and the service is speedy. Its a great place to enjoy burgers and fries (sweet potato is a must). i would say having an entrance inside the mall would be a better approach, so that during the winter or when it's raining we don't have to bundle up just to strip back down again.
(4)Devin T.
Great alternative to the food court, very clean an modern atmosphere ! Seat yourself and get ur own drinks keeps the classic burger restaurant feel ! My burger was very tasty i had the Philadelphia burger, i loved the spice of the hot peppers on it ! I just feel like the burger could of been bigger ! Like order bye the pound would be nice ! It wAs small i could of deff ate 2 of them ! But i am a big guy with a big appetite ! Also best Sweet potato fries i have ever had ! All an all great lunch, good prices, so u can spend the extra $$$$ in the mall !
(3)Sheon B.
The burgers are just ok here. If found that my burger was bland and not that exciting. They do have spiked milkshakes which are delicious. For a better burger go with 5 Napkin Burger or even Red Robin.
(2)Carla L.
It was okay. Not bad but it's not like I'll be craving it anytime soon. The system is flawed. I went to the bathroom and my food was sitting out there on the counter. To me that's unsanitary. Someone can sneeze on my food or take a bite. Lol. Had. A cheeseburger. I wanted to eat the burger in its pure form. No sauces and other crap on it. A true test if the burger is good. It was okay. Lightly seasoned and quality beef. It wasn't as juicy as other burgers I've had. It was ok. The onion rings were big and greasy. I'll never get that again. It also tasted like they sprinkled powdered sugar on them. Weird. I wouldn't mind trying Bobby's again.l.but no rush.
(3)Rhina R.
The food was good nothing out od this worls but the service was bad I order and thw stupid cashier got my order wrong was rude didn't apologize and on top of that gave me an attitude for no reason. First and last time seriously five guys is better.oh and 3 $ for thw most greasy fries you will have.
(1)Keith O.
Wow, less than 4 months after writing this review, McDonald's comes out with a burger with cheddar and grilled onions? Either I'm really prescient, or McDonald's executives are trolling my reviews for menu ideas! Anyway, the burgers are still very good but I just tried the milkshakes on a return trip and wow, no words.
(4)Justin C.
The burgers are cooked well, and the fries are good. whats really good are the shakes. i dont think that this is 'the place to go'. on the island, you have all-american, easily better. if you venture into queens or the city, shake shack. but if you are in roosevelt field mall or smith haven mall, its worth checking out.
(3)Clifford R.
Still my favorite burger chain. Bobby's Burger Palace beats Shake Shack, Five Guys, Smash Burger, and all the rest. I was so excited when they opened up 5 minutes away form where I work, I used to only be able to get BBP up at Mohegan Sun. Still need to open up a location in NYC though! At BBP you order at the counter and they give you a card with a number. You go find a seat, and they'll bring over your food when it's ready, The service is always very good. All the employees are polite and have a smile on their face. I was asked multiple times if I needed a re-fill on my soda, which was above and beyond since it's a self-serve soda fountain. The burgers themselves are good sized, much larger than Shake Shack burger. The buns are fresh, the meat juicy, and I have never had an over or undercooked burger. There are many different options, depending on your mood, but I tend to go for the classic all American burger. I've never been disappointed. The fries are very good, although not my absolute favorite. Milk shakes are solid too, and you can ordered one spiked if you need a little afternoon pick me up. As long as they keep doing what they're doing, I'll keep coming back!
(5)Corey C.
I felt funny reviewing this place, but it is a food place so I figure...what the heck. I like the setup, the process they have in order, and the food was good. It isn't the best burger I have had, but it was definitely good, they have a fairly decent variety, and they cook them exactly as you ask for them. The burgers are a little small to be honest, but I would eat here again for sure as some of the combinations are intriguing, and the variety of sauces at the tables makes me want to experiment some more!
(3)Zoe W.
It's was a Saturday night about 8:30PM when we entered Bobby's Burger Palace in Garden City. We were traveling all day and we were really hungry as we skipped lunch. Having been to BBP in the Smithhaven Mall a few years ago and found it to be fabulous, we were excited to find a Roosevelt Field outpost. We had a problem immediately upon ordering. The order taker was distracted and asked us to repeat our order three times as she was busy chatting with her manager. Although there were very few customers in the dining area. we had to move our seats three times because the tables were not bussed (no dishes but crumbs, napkins, etc. were evident and the tables needed to be wiped down). The last seats chosen, I wiped the table and chairs myself. Getting food at BBP is slow (it was at Smithhaven too) but we had high hopes. Because of the open kitchen we could watch the interaction of the manager with the kitchen staff. There was not hustle at all. We watched our sweet potato fries sit at the pass for 7 minutes before they arrived at out table with the rest of our food. Of course we sent them back and received fresh ones just as we finished our meal. My husband had the Classic Blue Burger med well. I had the Topless Burger Salad, Bobby Blue Burger med rare. Both burgers were cooked as ordered. Unfortunately the salad came with dressing on although I asked for it on the side but at this point, we just didn't want to wait any longer. The fresh sweet potato fries were pretty good when they finally arrived but it was too late to enjoy with our meal. All in all, a very poor effort for a restaurant with Bobby Flay's name on it. The eating area was dirty, no hustle at all from the staff and the food -- meh. Bring it on Shake Shack!
(2)Taso C.
Went right on the 2nd day after my coworker was all excited about their burgers on opening night. And she's right! I had the LA Burger (uploaded a picture, yum), which comes with fresh guacamole and watercress, love it! The meat is amazing. The fries are awesome and come with a tasty chipotle mayo. Service was super friendly. Presentation of the food is far beyond your average burger joint! And I like the whole vibe and design of the place: it elevates burgers to a whole new level. The window to the kitchen is really cool and is placed in the wall like apiece of art. Unfortunately, they don't have their liquor license yet... hopefully soon, since those spiked milkshakes sound delicious ;)
(5)Carl J.
WHAT THE HELL IS THIS!!!.... Let's rewind for a moment. I've always tried to make it a habit of mine to try to improve the things I do than what I have done before. That includes finding better clothes, better toys and probably better girls But especially better FOOD. Now of course, some of the better things come with a high price, but not everything. During one of my missions to find better burgers, a pal of mine introduced me to this "Mind Blowing" meat joint. Not expecting too much, I tried Bobby's Burger Palace. But how could you not expect much from a restaurant owned by Bobby the Flay? Anyway, tried the Nappa Valley Burger and the Sweet Potato fries, then... BOOM!!!! ...my tongue was swimming in all these unique and savory flavors that I could not describe. Looked at the ingredients, Water crest, lemon honey mustard, feta cheese... nope none of those. It's gotta be the meat! What the Hell is this?! I asked myself. Then I realized, it was the best burger I've ever had yet. The portion was great; not too filling; and it's price with a drink and fries, guys common, just forget all the other burger joints. And those sweet potato fries! I gotta tell ya, salty sweet, but there seems to be no salt and no sugar. It's gotta be in the sweet potato... Just go there and try it for yourself. And remember one thing, do not expect too much. Forget whatever I said and go go go!! HAha "I'm using up my time by feeling fine ev'ry day. That's why I'm telling you, I Just Want To Celebrate...yeaaahhhh"
(5)R K.
I ordered the burger medium and it came out well done. Place was too crowded to bother dealing with it. Now I realize that burgers are not diet food but I was curious about the nutritional content and I found out later from a nutritional web site that the burgers have about 50 g of fat and that's just for the classic. Add some cheese etc and its a heart attack on a plate. No surprise that there's no nutritional info on the bobby burger web site. The burgers are decent but theres a lot more Id rather fill my daily fat content with than a single burger at this place.
(1)Bill K.
During their busiest hour, dinner, in possibly the busiest mall in the tri-state area the restaurant had only one cashier taking orders. After hurdling that obstacle, my dinner (topless burger salad) comes out with a small turkey patty laid upon a sparse bed of greens with hardly any balsamic vinaigrette. Not only this, but the entire restaurant's kitchen utensils were being washed so I had an even longer wait for a fork and knife than for the food itself. By the time they arrived and I began to eat, the burger was room-temperature. Needless to say, my experience had been disappointing.
(2)Karen F.
Went on Monday for lunch with my husband we were both disappointed. Especially since we are fans of Bobby Flay. I ordered the Crunch Burger and my husband ordered the Philadelphia Burger. I thought the meat patty was good (could tell it was quality meat) but overall the sandwich was pretty tasteless nothing special. My husband thought his was tasteless and his had hot peppers on it. Lacked seasoning . I ordered sweet potato fries also that were over fried and very greasy inedible to me. The honey mustard that came with it was watery and gross. My husbands French fries were burnt and greasy too no seasoning. The two stars I gave are for the decor, cleanliness of the place, hardworking waitstaff and quality of the meat patty. Everything needs seasoning or something. May go back one day to order something different or to see if it was just an off day.
(2)Ruben J.
High quality product produced for a "fast food" burger joint. We honestly weren't expecting much walking into this place. Just a quick bite to eat before doing some shopping. The set-up is great. As soon as you come in the menu is big and bold on the wall to help you make your decision. Once you place your order you are given a number to place wherever you sit. We ordered the Bobby Blue Burger and the Bobby Blue Burger Topless Salad. Both were cooked exactly as ordered. The burger meat was very juicy and full of flavor. The salad was enough to satisfy an empty stomach. The staff was great from beginning to end. The girl at the register provided accurate assistance on questions we had about the menu, and the the rest of the staff was very attentive to everyone sitting down. Overall my experience at BBP surpassed my expectations and I would recommend it to anyone looking for a quick high quality meal.
(4)Suriyati B.
Since my first review we've been here about 3 times. Hubby always gets the palace burger (which he demolishes so kudos to you Bobby Flay because my man is hard to to please) but I've tried the L.A. burger with ground turkey and it is probably the best turkey burger I've ever had. Usually most turkey burgers are dry and flavorless but the combination of the L.A. burger which has avocado relish, watercress, and american cheese with bobby's burger sauce really knocks it out of the park for me. Plus the burger is super juicy. We've been good with the fries too. No more itty bits at the bottom, these fries are nice and crispy and the coarse sea salt on top is so good. Kudos to you Bobby Flay. Now open one of these suckers up in NYC!
(5)Lina M.
The burgers are super! The variety is good, new, and interesting. Even though it's a fast-food joint the staff serves you! Just a great burger spot!
(5)Samantha K.
Came here while shopping at the mall yesterday expecting to just grab a basic burger. I was delightfully surprised at how delicious the burgers actually were! I would have to say Bobby's Burger Palace is much, much tastier than Smashburger and Snippers, yet not quite as good as Shake Shack (definitely comes close, though!) My medium rare burger was cooked EXACTLY how I asked and the meat was great quality. To the people in previous reviews complaining about weight gain...are you kidding me? You are eating a fat, juicy delicious burger. If you are watching your figure, you probably shouldn't have chosen a burger joint. They offer multiple different sauces for your burger at the tables and although not a sit down restaurant, the staff was very attentive in helping out as a waiter would. I will definitely be returning here for a burger, and not just when I happen to be shopping at the mall!
(5)Bruce W.
Got the Carolina burger. Quality ingredients but average flavor at best. Could have been slightly bigger as well. The sweet potato fries were great and my pistachio milkshake was an 8/10. If you treat yourself to a burger only once in a while there are plenty of better places to get a burger that will make you say WOW. BBP is just average.
(3)Michelle M.
My husband and I went here because Houston's was packed and we were starving. The burger selection was pretty good - different varieties. He had the Miami Burger (Ham/Cheese) while I had the Napa Valley Burger (Goat Cheese and Watercress) We weren't expecting much since it was kinda hype-y. Boy were we surprised! The goat cheese was not overpowering at all and the meat patty was nice and juicy. My husband never thought of ham on a burger.. the two flavors of meat blended so well together! Fries and onion rings are ok and everything was pretty reasonably priced! Chipotle Ketcup is freggin awesome :-)
(3)Katharine G.
The best eatery attached to Roosevelt Field. The lines are often long and it isn't cheap, but it isn't more expensive than most things in the food court. The burgers are always cooked well and even their turkey burgers are delicious. Their sides aren't that big, but cheap enough that you can order a selection and not break the bank. And though I shouldn't drink them while I am on my lunch break at work, their spiked shakes are fantastic.
(5)Tracie M.
My 1st visit to Bobby's Burger Palace @ the Roosevelt Field Mall was full of high expectations. I'm a huge BF fan. Love him on the Food Network and I've visited Mesa Grill and Bar American several times. But I'm a burger girl at heart so he had to impress me. I was impressed. I placed my order found a spot to sit and waited with anticipation. My Dallas burger came as I ordered medium with just enough pink and very juicy. The burger was tasty with enough crunch from the coleslaw and the fries complimented the flavor. I do wish there were a few booths scattered around the place for big groups but other than that thumbs up Bobby I expected nothing less.
(4)Joan R.
The ginger king of Food Network cooked his way into the hearts of Roosevelt Fields' visitors with his pricey but decent burgers and his cool quirky layout and decor of his burger palace. It's counter service meaning no tip . You order at the counter in the front of BBP facing the parking lot, receive a number, and the servers will bring you your food to whatever seat you manage to find. I really don't like to fight for my seats, or have to talk to strangers and negotiate with them about moving their food and their persons a few seat down so my group can all sit together. Unfortunately that is what will most likely happen, considering the amount of traffic the mall gets. When I've been here a couple of times, each time during the weekend, I had to awkwardly stand behind a group of people so I can swoop in and take their seats like a vulture at a carcass. The design of the place looks cool and full of character, complete with artistic photos of food, splashes of color, long winding tables, high chairs, and curvy long lights. However, seating is not very comfortable. There's a great selection of creative burger creations to choose from, many different flavored milk shakes as well a some "adult" milkshake, and a variety of beers and beverages, many of which you can refill at the soda fountain. The alcoholic beverages are very moderately priced but I haven't gotten a chance to try it considering that two burgers, a fires, and a soda is a little over $20 for my bf and me. Damn. The burgers were good but nothing crazy good. There are a variety of sauces available at your seat including chipotle ketchup, burger sauce, and mayo to name a few. -Napa Valley Burger $7.7 5 with fresh goat cheese, watercress, and Meyer lemon honey mustard. This is one of my favorite burgers in BBP. I love the flavorful goat cheese and the fresh watercress. Very flavorful and yummy. -Santa Fe Burger $7. 7 5 with queso sauce, pickled jalapenos, and blue corn chips Spicy meaty goodness. The blue corn chips get soggy though. -Buffalo Style Burger $7.7 5 with red hot sauce, blue cheese dressing, and watercress If you like buffalo style anything you would like this. Creamy, yummy, and packed with heat. -French Fries $3.00 with bobby burger palace fry sauce Mediocre french fries. Not worth $3. Sweet potato fries are available for $3, but I had bigger tastier portions of sweet potato fries elsewhere at the same price. -Beer Battered Onion Rings $3.00 with honey mustard horseradish sauce I'm not a fan of big fat onion rings, I much prefer the skinner crispier versions. It has a nice subtle beer flavor. It's not superior over diner onion rings. Don't let the celebrity chef name fool you into thinking these burgers are little morsels of heaven. I do prefer to go to this place rather than the Red Robins, opposite of the mall and across Old Country Rd. Compared to Red Robins the Bobby Flay's burgers are slightly cheaper and has better quality. Either way, BBP is a convenient spot to have sit down in a quirky trendy setting and have some good eats with friends.
(3)James S.
The food is good but over priced. Also the service is really terrible. The girl on the counter have atitude problems. Our burgers came before our fries. We ate the burgers and was still waiting for our fries. Also The bathroom was dirty.
(2)Kalisha E.
Off the chi-zain. For real. I went here once and had the Dallas burger and their signature margarita, and was hooked. Then, in conversation with the cashier on my second visit, I found out this is Bobby Flay's dig. Sweet! I know he has Bar Americain + Mesa. Bobby, you're alright by me. The taste is on point here. You have to try the different sauces - the jalapeño relish is goooooood!! Plus the chipotle ketchup and burger bbq sauce. Everything I've tried is great, including the sweet potato fries and onion rings. If you're looking for somewhere to dine in Roosevelt Field, definitely try Bobby's. You will cry if you try the food court and miss out on this place. The staff is great also.
(5)Gilbert T.
This place is good for gourmet burgers that aren't your typical (cheese/ham)burgers, although you can order them. I usually get the Bobby Bleu Cheese Burger cooked Medium and it never disappoints. I usually like the jalapeño sauce on my burger for some added heat. I also always get the sweet potato fries with extra horseradish sauce on the side. Yummmm. The atmosphere is eclectic and modern looking. Have someone from your group look for seats since the place can get really busy. There are some gnats flying around which I am not a big fan of. Often times the servers will drop things and it is not uncommon to hear a plate or glass shatter on the floor.
(3)G L R.
Bobby's makes a great cheeseburger. I have been to this location a few times now. They are pretty consistent. They cook the burger to order. And I love that you can have potato chips on the burger. They also offer a nice variety of toppings combinations, but I usually keep it classic. Their french fries are good - they have both regular and sweet potato. And their sauces are good. Bobby's is a good reliable burger joint.
(4)Mary W.
I was looking forward to a great burger because it was Bobby's Place but all I tasted was salt - the burger was so salty I was so disappointed The next time I went to the Shake Shack
(2)Chef P.
Since coming to this country from France, I have become addicted to the American Cheeseburger. I go to them all 4-5 times a week. I didn't go to Bobby's Burger Palace when it first opened becuase the initial reviews were pas tres bein (not so good) But wow, these may be the best American burgers on the planet, certainly better than any other place I have been too. I only order doubles, and Bobby's makes them rare, the way beef is supposed to be eaten. Since my first visit, I've been there about 30 times. They don't get "rare" right, and one time the Manager tried to tell me a well done burger was rare and how burgers are supoosed to be made. He offered to redo my burger, and it came back well done again. Luckily, I had my meat thermometer with me (I am a chef) and was able to get the Manager to agree they were not rare. He gave me a coupon for two free burgers. I can't hold a grudge because of a human error. The little pink alcoholic drinks are "rock on dude," a phrase I learned recently. The fries and onion rings are tops too. Go there and enjoy!
(5)Leah P.
Probably won't be back. Here's why: 1.) Layout: Despite having a facade that faces the parking lot you have to walk into the mall for entry. Ok. cool. But then you walk back to where you came from (the part of the restaurant closest to the lot) to order. Fine. Then there's all those "velvet ropes" (not the velvet kind, the adjustable movie theater kind) that direct the line, only you can't really see the menu before you enter the maze of ropes. No checking out the menu, deciding against it and making a quit exit without toppling people and climbing ropes. Did I mention you can't exit using the door near the parking lot? Also, if you're going for takeout and it's busy there's really no where for you to stand without feeling like you're standing in the middle of a high traffic lane. 2. Cleanliness: Crumbs everywhere and the place was just beginning to get full. 3. Quality of food: I like it better than Shake Shack but that's not saying much since I dont get the hype behind that joint either, I had the September special Cheyenne burger which had cheddar, bacon, bbq sauce and crispy onions I believe. It was good, but not good enough to bring me back into that difficult parking situation. Fries were forgettable and none of the ingredient combos on the regular burgers seemed particularly good. Either uninspired (potato chip burger, anyone?) or they sound like they'd be gross (there's one burger in there disguising itself as a Cuban sandwich). No Thanks. It's a shame too because I'm a huge Bobby Flay fan. I'll be at PS burger if anybody needs me.
(2)Joe P.
Very disappointing! The burgers were nothing special. The burger sauce was tasteless! The fries were just that, fries. I could have gotten the burgers at" 5 guys" and been more satisfied. Don' t waste your money here!
(2)Sung K.
eh. seriously. I could make better burgers. It's a pretty good burger, but the toppings definitely overpower the taste of the meat. Buns were soggy. Sauces they give you, really are terrible. Yes, even the chipotle ketchup. Not really chipotle-y if you ask me. Good burger. But could be a lot better.
(3)John S.
Best burger ever, its juicy and at a good price. If your hungry skip the fries and get two burgers. I've eaten so called special blend burgers made with shortrib and all that good stuff. Doesn't compare to this place, and I see people are comparing this to shake shack which is a joke. Shake Shack is one step above McDonald's. For and extra 2 bucks your can get your burger cooked to the right temperature.
(5)R M.
On our way back from JFK we were hungry and didn't want to go all the way to W. Babylon without food so we decided to go to BBP my wife has eaten there before (I sat and watched because I was getting blood-work done the next day). This time I'll be eating. I got the Palace Classic Burger my wife got the Bobby Blue Burger, French Fries and a small soda... It cost about $21. and change. We got our food and it was cooked perfect, medium, nice pink center and the fries... you cant stop eating them even when you know you should. I will continue to go here when I crave a good burger. And don't forget to tip the servers they do a great job!
(5)Caleb P.
Bobby's Burger Palace's functional and decorative seating, coupled with a eye-catching color scheme, is an in-your-face invitation to passerby's looking for a place to enjoy a quick lunch. Bobby's menu is a familiar one; once you know one burger joint menu, you know them all. But unlike your typical burger place, Bobby's offers a variety of different condiments paired with your burger and side. The meal's presentation is a very simple one; no-nonsense and straight to the point, almost to the point where it is even spartan. The variety of the burgers come from the ingredients that goes into them. To err on the side of caution, it is difficult to say that these burgers are outstanding. It is certainly difficult to say, "I would come to this place again", but if I happened to walk by Bobby's I certainly would not discount it as an option. Again, the place has it's merits: it is a great place for a decently large group, and children will love the decor (I certainly did) and liken it to a Chuck E. Cheese. A burger will be a burger, but Bobby's Burger Palace is certainly a piece of eye-candy.
(3)Noah S.
This place is pretty good, not the best burger. I don't believe that chef Bobby Flay created this place, since the burgers don't live up to his name. The decor is vibrant and lively, although it definitely needs refurnished new seats, since their seats were all torn up. Their burgers are not overpriced, they are just not delicious. I tried the bacon and bleu cheese burger. The bacon was nice and crispy and the burger was cooked nicely. The bun got really soggy that I had to use a knife and fork, which I don't enjoy doing when I am eating a burger. It was really greasy as well. The service was pretty efficient. Their fries were good, but again, very greasy. I love their selection of burgers though, but the combination of old decor and decent burger gives this place 3 stars.
(3)Aishe M.
First time here and I must say it was fantastic. The staff is friendly and helpful. I couldnt decide between two burgers so the waiter gave me a sample of their avocado on the side and boy was it tasty. I ordered the dallas burger which comes with bbq sauce, coleslaw, and a pickle on the side. The burger was delicious and the sweet potatoes on the side were just as tasty! Also I had a vanilla bean milkshake to complete my meal. I would gladly return to Bobbys anytime!
(5)Danielle D.
I was craving a turkey burger and I remember someone mentioning this place to me. I'm glad that they did because I have now found my turkey burger fix!! I had the The L.A and it was amazing. Avocado watercress tomato and American cheese. Absolutely delicious. The burger was very juice not dry and the the sweet potato fries were also yummy. The ordering system is super simple. Your come in order, pay, take your number , have a seat, and wait for your food. Service is quick about 10-12 mins. The employees are very friendly. The severs are also attentive. Great job bbp
(5)Ria E.
My burger was awesome!!!!! I love a great burger!! My burger had a jalapeño, a fried egg, it was awesome!!!! Who cares about the fries, cause the burger was awesome!!!
(5)Jonathan S.
Okay, I'll have to admit I had high expectations for this place. I mean, Bobby Flay is only one of the biggest names in food. Walk in, order, take a seat, and the servers bring your food. Clip your order number to the top of the condiment rack so they don't walk around the entire restaurant trying to find you. I ordered the palace classic burger and I wanted it medium-well. They didn't get it right. The burger was fairly disappointing and tasteless. If it weren't for the chipotle ketchup sauce, I don't think I would've been able to finish it. They also offer to put chips in your burger, but I thought that would taste weird, so I opted to just get them on the side. Their lemonade, on the other hand, is pretty good (free refills). The servers are friendly and quick, so I'll give them that. Oh, and they have beer. With the many other burger options in Long Island, I doubt I'll be coming here often. The prices are comparable to the other popular burger chains.
(3)Bill S.
So Stand4 in NYC closed. I'm telling you, the Toasted Marshmallow shake changed my life. Its like when I listened to Frampton Comes Alive for the first time. A game changer! Wanna know something better now that the milkshake crown is free? The pistachio Milkshake at Bobby's Burger Palace now has the crown. This is a pretty rockin Milkshake!! $5 bucks? Psst I'd pay $6 bucks for this sucka. My kids order (Every time we come to Bobby's) Onion Rings French Fries Sweet Potato Fries This months Burger of the month was too Jersey for me. Mustard on the Burger of the Month? ewwww And put a hot dog on the menu dagnabit!
(4)Sajha D.
I went here on Saturday afternoon, it was very busy but very organized. The food here is amazing, the burger was tender and juicy, the fries were perfect and a really good drink selection which surprised me. The customer service experience is wonderful. While sitting eating my food I observed that management treated their staff very respectfully and in return I noticed that the staff treated the customers with a great deal of respect. Although it was a very busy and very hectic time of day, It was a truly wonderful experience eating here.
(5)Karen L.
This has to be one of the best burgers places in LI, I came in here one late night in May... the food court in the mall was closed so I found my way into Bobby's Burger Place which I am so thankful for (it was just meant to be!) As soon as you walk in, you pay at the register, get a number that you place at your desired seat, and a server brings out the food to you. There is plenty of seating, with tables. The place is very neat and clean which is a plus! The fries come with a sauce which just completely melts into your mouth, they also have several sauce options on the table. I ordered a chocolate milkshake which is was just SO GOOD for all you chocolate lovers Another thing that I enjoyed, was watching all the workers actually in a good mood interacting with costumers and each other Bottom line, a great quality burgers I also think Bobbys burgers taste better than shake shack
(5)H S.
very tasty burgers and shakes! the 2 stars is because the place was so dirty. granted it was sat night at dinner time at the mall. so you expect it to be uncivilized but the floors were dirty, ketchup'/condiment bottles dirty and/or empty, music too loud and the bathrooms unstocked and disgusting. seating is terribly uncomfortable too. as if they dont want you to get too comfortable so you wont stay when done eating..trust me its so unpleasantly loud, dirty and chaotic in there you wont want to stay! even though we enjoyed the food we spent our whole time wishing we were eating somewhere else
(2)Barbara K.
This place is great I luv the burgers. I enjoy my burger rare and they will serve it that way. French fries and onion rings also great. My favorite place to eat when I go to the mall.
(5)Lee D.
Had no expectations coming in... After all, it's a Bobby Flay flagship... The same guy who got demolished on nearly every episode of Throwdown. Ordered the July burger of the month (Parmesan, arugula, basil ketchup and fresh mozzarella) and an order of sweet fries. Ordered med rare. Food was actually 5 stars. Burger was cooked wonderfully. Fries crispy and tasty. I would go back. Unfortunately, possibly due to the fact that it was a hot day, or possibly due to other reasons, there were numerous flies buzzing around the dining room. That's a complete killjoy. Bottom line, food is worthwhile if the fly incident was not indicative of their cleanliness. I will return, but if there is a fly problem again, I'd leave.
(4)Richard M.
It was my first and last time there, 05/28/15. I thought it would have been a more upscale place since it's associated with Bobby Flay. My mistake. The menu is very limited. The burger did not have a good taste. I felt queasy after I left. Maybe it was the greasy burger or onion rings. The seats are cemented into the ground and are mounted way too far away from the table...could not get comfortable. Customers order food at the entrance counter and the waiter/waitress brings the food out to you. After that, your on your own. No one checks on you again. Next time I'm in the mood for a juicy delicious burger, especially on National Hamburger Day, I will go to Miller's Ale House :-)
(2)Michelle Y.
What a wonderful and welcome addition to the Roosevelt Field Mall food selection. BBP provides a fast, yet delicious place to get your burger on. You give your order at the register, they give you a number, you sit down, a server finds your number, and presents you with your burger. Easy. I love the LA burger because I have an avocado obsession. Fries are good, but definitely not the best. If you have room, get a milkshake. I love the black and white one so you can get the best of both worlds.
(4)Demitris W.
I have heard a lot about this place, from it is amazing to it is over priced. So today I decided that I would try it out. when you first walk in you are caroled to the order counter, I like that they have a simple menu. Ordering was easy. I was impressed that they took asked for a temperature for the burger. I ordered it medium. She describe what medium was and then read back the order. JOB WELL DONE :) I took my number and sat down. I am not sure how I feel about curved tables. It's different, its Bobby's ext... I get it. The food was delivered promptly. Heres the food as I saw it. Regular fries: They had a nice crisp to them and they were some what burnt, but in a good way. in a "these may be hand cut" way. BBP Fry Sauce: I don't get why people go crazy over this sauce. Its has to much mayo, The flavors seem a bit unbalanced. If you want a good fry sauce go check out Roast Sandwich House in Melville there "Roast Fry Sauce" is way better then BBP. Burger: I will say this one of the best fast casual burger I have had. It was well seasoned, juicy and the cheese was melted. Some people have a problem with the bun. I think that all buns should come toasted automatically, a toasted bun adds another texture element to the burger. But I shall just ask for my bun to be toasted next time, no biggie. Pistachio Shake: I was a tasty shake I can see how some people may say it tastes like a jello shake but i think that that may be due more to the consistency, not the flavor, It is super smooth. I ordered a pistachio shake. I am expecting it to have some pistachios in it ,and I am expecting to have to chew my shake a bit. That was a mini let down. Condiments: If I were to knock off a star it would be for this (and the shake :) the condiments take a bit to gourmet. Once you go there and taste them you will see what I am talking about, no big deal though I just won't use them. I am a fan of this place I will be coming back the next time I am craving a burger. Great job all around from the front of house to the back of house great job. See you in the next review ~ Demitris p.s. burger to burger BBP beats out, American Roadside, Shake Shack and Five Guys, just my opinion
(4)Andres W.
Prices are pretty fair. I had the LA burger (yes, crunchified) and was good. I didnt noticed on the description that there was cilantro among the ingredients, so ended up takibg off the avocado and watercress all together. The meat was cooked as requested, but I would have prefered a bigger size. The sweet potatoes were fried to perfection. It was a lunch weekday, and although it is located at a very large mall, the place was almost empty. Clean and the staff was attentive
(4)Alexsa S.
Move over shake shake you have been replaced !! First off the place is adorable and the concept of ordering your food and having it delivered to you is great. So we ordered a Vegas and a brunch w fries , the wait was Max 10 minutes which wasn't bad our burgers were super delicious and cooked to perfection and the fries OMG best sweet potato fries I've ever had . Overall the experience was perfect!
(5)Randy H.
Bring me a Bobby Burger please. O.K., is this place in Roosevelt Field Mall or not? Why do I have to exit the mall to enter Bobby's Burger Palace which is clearly in the mall. They even have an exit into the mall. So why do I have to go outside in 30 degree weather to enter this place, it's gotta be politics. We sampled a pretty good cross section of the menu Items. I went for the Dallas Burger ($7.75) which is spice crusted and topped with coleslaw, pickles and monterey jack cheese and BBQ sauce. The rest if my party had the classic burger without cheese and the Miami Burger ($7.75) which comes with Ham, Swiss, pickles, mustard and mayo. Highly recommended. I loved the size of the patties here. They're thick and juicy. The toppings were very tasty. My only complaint about the burger was that I ordered it Medium and it came out Medium Well, no pink on the inside. If you want a true Medium you need to order Medium Rare. We also orders the French fries which were very tasty and better than most burger joint fries on Long Island. They come with a side of Bobby's Burger Palace Fry Sauce. Some kind of spicy sauce with a little kick, very nice. At $3.00 it's a bargain. Although I have to admit the Onion Rings looked really good too. On the table they also had a selection of sauces to choose from. I tried the Chipotle Ketchup which was really good. The plain ketchup is just that. I also samples the Burger Sauce, almost like a Heinz A-1 type sauce, not that tasty in my book. We did notice the light fixtures were fairly dusty. I'm not the perfect housekeeper but when I go out for a meal I don't care for dusty fixtures over my food. Sorry, I not trying to be picky but someone should take out a ladder. So, bottom line, the burgers here are ver good. Take you time looking over the menu, they have a lot of great combinations to choose from. We were not disappointed. Service was fine. We took the little number tent from the cashier and sat at a table. Within 3-5 minutes I had my lemonade, and 5 minutes later the burgers came out. The bus boys stopped by at least three times during the meal to make sure we had everything we needed. They were very accommodating. No complaints about the service here. I'm sticking with a two thumbs up for Bobby's Burger Palace. Just dust the place once in a while, I'm sure that's what Bobby would want.
(4)Genevieve R.
Nice girl took my order, plenty of seats were open, food was out fast. Burger was cooked nicely and was super juicy. I loved that the cheese was perfectly melted over ever bit of the burger. I got the classic to try the basic burger for my first time here. Overall I think it was a really good higher end fast food burger. Better than I've had in some restaurants. I would give this a notch up compared to smashburger. Fries were ok nothing special. Staff kept the place very clean. Minus one star for the weird uncomfortable seats (am I the only one that thinks this?) and for the weird layout of the long swirly tables. I know it's trying to be modern, but it can give you a headache and for awkwardness with people staring at you from multiple directions while eating.
(4)Jill B.
I admit that for a long time, I've heard of but hardly cared about Bobby Flay. I mean, what's the difference between this guy and any of the other "celebrity chefs"...they all cook good food and get paid massive amounts of money for it. Why did I come to this restaurant then? Because I happened to be at the mall with my family, and we were quite hungry, and I've heard a lot about this place. So, we walked in on a Thursday before noon. I ordered a New Mexico burger and a black and white milkshake, and tried some of my mom's sweet potato fries. The burger was alright, nothing completely special but that's partially because I thought the beef was a tad but drier than I'd anticipated. The shake...well I enjoyed it but it was my first time having one. The fries were the best out of what we ordered, so if I were to go back ill make sure to get those for myself. Overall, I find it ironic that the burger I ordered from this burger palace failed to completely impress, but maybe I just ordered the wrong burger. Or the person who prepared the burger over cooked the beef. Who knows... ...Either way, I forgot which burger my mom ordered but whatever it was, she ended up falling asleep within 30 minutes.
(3)Kristina M.
The line is always long around lunch time, but don't let that deter you, it moves fast! Orders come out quickly, and everything tastes great. My favorites are the Bobby Blue Burger and Miami Burger. Personally, I prefer their sweet potato fries over the regular ones - especially since they have that fantastic horseradish sauce on the side. Onion rings aren't so good, and they only give you three or four per order? Psht. Their dark chocolate milkshake is really thick and decadent, though, which (almost) makes up for it. Overall, a much better option than the food court at Roosevelt Field Mall.
(4)Jill M.
This is the third time my husband and I got take out from here. While the food is good, their quality control seems to be lacking. We live in Queens so it's a bit of a drive to pick the food up but if we are shopping in the area we will stop by. The last time when we got home there was a push pin in one of the chicken sandwiches! My husband called up and alerted the manager to this problem. The manager was quite surprised and offered to comp us the next time we were there. My husband thanked him and said we weren't looking for anything, as the sandwich was still eatable, the pin was on the side. We just wanted them to be aware of the problem. Fast forward to today, my husband went to the mall with our son and again brought food home for us. I had the chicken philly sandwich with sweet potato fries and he ordered a turkey burger with regular fries. When we opened the bag, they forgot to include the dipping sauces for both orders of fries! Also, my chicken was a bit dry and rubbery with less jalapeno's than usual and the red peppers still had the stems on them! These are all little things that turn people off to an establishment. Especially one bearing Chef Bobby Flay's name. We expected a much higher level of quality control. For these reasons I will only rate it with 2 stars and hope that closer attention is paid to the details in the future.
(2)Krista M.
Located on the JC Penney side of the mall by the Cactus Academy: A Paul Mitchell Partner School and near the Houston's. You need to exit the mall in order to enter BBP. The look of the place is casual and modern. Most of the seats are sort of counter style. Wavy counters with seating on both sides. Fun, but the way it is set I felt like people were looking at me eating. Everyone may have felt the same way. On to the food. Overall I thought the burger patties were good. Nice char on the outside and they were very juicy. Not greasy, but juicy. The seasoning wasn't too prominent, but the simplicity of the patty was very enjoyable. The Palace Classic Burger is served with American cheese, lettuce, tomato and red onion. Standard toppings, but the onion was pretty dry. Crunchburger is double American cheese and potato chips. Ingenious! The gooey cheese and the salty chips combo was awesome. The fries are great as well. The regular fries are served with a fry sauce that has a nice amount of heat to it. The sweet potato fries were served with a horseradish honey mustard, which sounded odd, but it was delish. The fries were cooked perfectly both tender and crispy and dipped in the accompanying sauces were just scrumptious. There is a soda fountain at the front of the restaurant, so you can get drink refills. I would definitely come back for another crunchified experience.
(4)ROSA G.
Ordered the New Mexico Burger with the mocha Kahlua vodka shake and fries. My husband ordered the Dallas burger, onion rings and Frozen cactus pear margarita. First of all their AC wasn't working! Seriously? Middle of the summer and you do nothing? At least give people a discount! My New Mexico Burger: was good but I'm glad I got the queso on the side otherwise it would've been a hot mess! The fries were a bit too salty but the sauce is good. The shake: was actually pretty awesome! My husband's burger was good but he devoured it in minutes Cactus margarita; I was not impressed! It does not taste like cactus pear Anyway, since the AC was out it melted in seconds! However it looks great but it doesn't quite taste like cactus pear! It was almost $50 for both of us! I think that was ridiculous for what we had! The burgers are filling but they were TINY for that price! Flavors were good but nothing special!! The only thing I loved was the shake but again it comes in a small glass. I think they should either make their portions a bit bigger or cut on their prices! The place was dead for dinner! Sorry Bobby Flay you need to work on this concept!
(2)Patricia C.
Always a good meal Adore peat cactus margarita for 5 bucks. Usually get the Napa Valley burger. . Yumm goat cheese If the mood for avocado.. go la burger If you feel like geno's go for the philly burger Enjoy! Still need to try spiked milkshakes
(4)Jane M.
I personally love Bobby's burger palace. You can always come here and know that the burger you're going to order is going to be delicious. They cook their meat exactly the way it is described. I also recommend the sweet potato fries instead of the French fries. I love that there are so many different sauces at the table, especially the jalapeño sauce! One negative is that it is pricey!! You have to pay for every single item which adds up quickly.
(4)Genesis C.
This place deserves 10 stars! seriously ! .. Shake shack aint' got nothing on bobbys burgers. Wow this place blew my mind. The staff is really friendly and helpful and the place remains clean at all times. NOW, the burgers !!! OMG My brunch burger was HEAVENLY (patty, fried egg, provolone, bacon, and potato chips) I highly recommend you treat yourself to this amazing delight. On top of my fabulous burger I had a MEAN vanilla bean Malted ! yumm. Hubs had a Palace classic with French fries which he seemed to enjoy very much. The Potato French fries were so crunchy and you could definitely share one order with someone else. Great place !! can't wait to go back.
(5)Davone M.
One of my favorite burger spots on the island besides shake shack. I'm just upset that they are doing so much construction in the mall and the parking lot I've haven't been in a while because it's just too much to get to and in the mall. The burgers are yum and the margarita is strong as hell for $5. Great fun place to have a burger and fries.
(5)Ashley L.
These burgers are delicious. Must try the *Bobby Blue with a side of beer battered onion rings!
(5)Catherine C.
My friend and I were hungry after 2 hours of window shopping in Roosevelt Field Mall. I was shocked that Bobbly Flay has an inexpensive restaurant. The whole ordering system is similar to SmashBurger. You order at the register, get a number and sit at a table to wait for your food to come. My friend and I ordered Dallas style. She had chicken and I ordered angus beef. YUMMY. It was juicy; it was well seasoned. I wasn't fond of the long wait. First, you wait on a line to order and pay. Then, another long wait for your waiter to come with the food.
(3)Taurian D.
Never fails us. Always a treat coming here. Awesome burger and pistachio milkshake is to die for!
(5)Melissa J.
The food is amazing and the service is good. My favorite is the Bobby Bleu turkey burger and the sweet potato fries.
(4)Isaac G.
I just left his place. The burgers here where amazing! This is a step up from Shake shack and five guys burger. Any place where you can order a burger rare or medium rare that taste good and you don't get sick is a good burger place. You can't beat the price for the value of the burger. Which is why I would recommend this place over any fast food burger joint.
(5)Emily T.
I've been here a few times, I always get the brunch burger with a well done egg. Staff was very polite, kitchen was a little slow. Besides that, everything was great.
(4)Chelsea M.
I don't understand how anyone can give this place anything less than 4 stars. What is there NOT to like about BBP?! According to my recent visits (have been here more than 5 times): -Employees are always friendly, smiling, and they don't even expect tips since it's sit down (but they still bring the food and utensils over to you) -Burgers are super tasty. Bobby Flay knows how to make a mean burger with his tex-mex cuisine - assortment of different spices, flavors for the ultimate party in your mouth. He also knows how to make some mean beer-battered onion rings and sweet potato fries with complementary dipping sauces. AWESOME SAUCE, literally- -You ask for medium rare, you get medium rare (and sometimes even rarer) = a quality hunk of meat - $6.95 for the basic burger, $7.95 for the specialty burger, the latter depending upon the burger you get (I love the Philadelphia - melted provolone, griddled onions, hot peppers, even add on lettuce and tomatoes at no extra charge). It's really quite inexpensive and comparable to other places (i.e. shake shack, PS burger, smashburger, WAY cheaper than bareburger and umami burger, granted bareburger is a HUGE portion, umami not so much). Obviously if you get beer or wine (~$7) it adds more to the bill, like any other meal.. by comparison a whopper at BK is $3.99, so boggled by 1 star reviewers complaining about the price. He should open one up in the city! *hint hint*
(5)Angelica C.
Best turkey burger I've ever had! Completely moist! This place is a bit expensive for a burger place though-for a coke, Carolina burger on top of a salad , and a side order of onion rings mixed with sweet potato fries it was around 16 bucks.
(4)Kenneth K.
Juicy, flavorful and tasty burgers. Great place to go with friends and awesome shakes. --5 stars, my friend Ari Me and my kid neighbor friend came in a little after 3:30 for some takeout. Place had no line and maybe five people sitting. Ari got a kid's meal with a "crunchified" cheeseburger, medium-well, and a strawberry shake with whipped cream. I ordered a a coconut shake, well done "Dallas": BBQ sauce, Monterey Jack, coleslaw, "spice crusted", and pickles. The order took just over 10 minutes, with the shakes coming out about 5 minutes in. They were nice and thick, neither icy nor soupy. The strawberry looked hand made with all the dark dots I could see from the outside (seeds?), but otherwise tasted a bit short of NesQuik. The coconut had plenty of dry coconut flakes spun into it, and it wasn't overly sweet, but the syrup was definitely there. So "crunchified" means potato chips, and I mean crisps, like Lays' or Wise's salty, paper-thin ones. And the size of fries for the kid's meal was almost as big as the cheeseburger's. Anyway, my "Dallas" had a good beef patty, not dry but not juicy, either. I didn't taste much of Monterey Jack or "spice crust" through the splatter of BBQ sauce and shiny blackened edges of what seemed to be American cheese. There was a generous pinchful of coleslaw. It was mostly bun, beef and sauce that I was tasting, and then maybe--maybe this "spice crust." Good atmosphere, good for kids, I guess, but it's still fast food masquerading as gourmet, not the other way around. Sorry Mr. Flay! --2 stars, me (for an average of 3.5)
(4)Chic C.
The burgers are amazing and the service is great! We always get the crunch burger and the L.A. Burger (with avocado relish). My husband and I love BBP!
(5)Anacleto B.
I randomly walked in for the first time a few weeks ago. I loved the burger and the fact that there were so many sauce options at the tables. They sorta have wait service, but not really. Servers bring you your order, but that's about it (I'm not saying I have a problem with that. I'm just sayin'...). The design of the place is pretty nice as well. It's very clean. The tables are wiped down immediately after each patron, but if you go during winter/cold weather DO NOT sit by the front of the restaurant. I made that mistake and I was hit with constant blasts of cold air. I'll definitely by heading back for a burger after shopping in the mall.
(4)Freddie D.
EXCELLENT! BURGERS and Fries. Nice addition to the Roosevelt Field area, the joint is sparsly decorated but then again it's an in and out kinda place. Service was couteous and polite. i'd stop in again if i were in the area, i had the blue cheese burger, cooked properly and with a great steak flavor.
(4)Oscar Q.
A nice change of pace from the usual burger places. First time there, went with the Palace Classic, which was cooked to perfection and quite enjoyable from the first bite. The fries were also very good. My order took a while to arrive, but it was worth it. I also like the offbeat seating arrangement and friendly staff. I plan to return and try something else from their interesting menu.
(4)Abe B.
Crunch time!! Order any burgers from here. You will be amazed of how good it is. Two things to remember. Don't forget to crunchify your order and always have their cactus margarita, always!! I'm sure you'll end up ordering a second round automatically. I recommend eating here first, then shopping.. especially if you are having those cactus drinks. Cheers!!
(5)Laura C.
Came here after spending a full day of shopping and was very surprised at this place. Walking in and standing on the line it almost seemed like a cafeteria feel. The lady at the register was very pleasant. She took our order and then we sat down waiting for our order. The gentleman that brought our food was very friendly and made sure we had everything we needed. I ordered the Bobby Bleu burger and it was delicious. Very messy but very delicious. I didnt get it crunchy but I tasted my friends and it was great. I wish they had one closer to Brooklyn but next time im in the area I will definitely eat here again.
(4)Shanna P.
Absolutely loved this place!!! And so did my kids which is what is always important to me since they are so picky !!! The onion rings are just right and crispy just like the fries. If your looking for a great lunch go here after shopping !
(4)Monica D.
I had the Vegas chicken burger!! It was all kinds of awesome w/ cheese fries & a cold beer! The best comfort food ever
(5)Ron P.
Went tonight with a group of 7. Out of the 7 of us ( 2 children ) 4 of us would not go back. Burgers were so but over priced. 5 burgers 2 grilled cheese 3 drinks & over $100.00 I don't mind paying if the meal is good. Sorry Bobby this place is a flop!
(1)Plain White T.
Although the turkey and beef burgers are on the salty side to me, every kind of burger combination I've tried has been tasty and fresh tasting. The fries and onion rings are really good too. Their burger sauce (on the table) and BBQ sauce (need to request it from the kitchen) are my usual go-to condiments. It is a simple process - you pay at the register, get a number that you place at your desired seat, and a server brings out the food to you. There is plenty of seating, with regular tables along the wall and long windy tables in the middle. I've gone here during weekday lunch hours and for dinner, and I've never had an issue finding a seat even if it's busy. Bathrooms are single occupancy and well-maintained. Sign up for their free points card if you want to work your way up to free burgers in the future. Parking can be annoying sometimes, but it's located in the mall after all.
(4)Irene H.
To start off, I must say the meat itself was pretty good quality. However, the sodium level in the meat was unbelievable! I was with two other people and we all had a bad reaction, including: fatigue, tongue swelling, and weight gain! The onion rings were sent back because they had too much salt sprinkled on. The next batch was much better. Please, Bobby Flay, come visit this location and get on top of the preparation of the meat, etc.!
(2)Christina B.
To my boyfriend's horror, I have to say that I like shake shack burgers WAY more than Bobby's. Sorry Bobby Flay, I'm usually a fan but these burgers really aren't what they're hyped up to be. Everytime Matthew B. wants a burger, this is where we end up. Being an optimist, I always try a new burger...maybe this one will be better...? Not really. I have no idea what possessed me to order the bobby blue burger, they add blue cheese sauce to the burger which makes the entire thing a wet soggy mess. I could hardly pick the thing up without it going everywhere, just bleh! That's the worst of it, the other burgers aren't as bad, I recommend the Dallas. It's a decent combination with Monterey Jack cheese and BBQ sauce ( you mostly taste the BBQ and that's about it) so it's a safe choice. I also agree with other yelpers when they say that the sauces they offer are meant to enhance the flavor and not GIVE the burgers flavor. I shouldn't need tons of hot sauce and fancy ketchups to make a burger good, ya know? I will be heading to shake shack for a nice shroom burger anytime I want a burger-like treat. Those are totally worth the calories!
(3)Jassiel M.
Burgers are pretty good. I like all the sauces they offer. Not out of this world how i expected.
(3)Tina C.
I have to admit that I went here for the name. Come on, it's Bobby Flay! That charismatic, down to earth guy with a great hand on grilling and Mexican/Southwestern cuisine? I grew up with him on Hot off the Grill with Bobby Flay. Yeah, I had to check the joint out. When you walk in, you're immediately saddled up on a queue so what to do? Look up at the gigantic font sized menu pinned up on the walls. Well that's nifty. I ordered my LA burger-a $7.75 purchase- and went to get a seat. The "palace" screams Bobby Flay. You can visually see his Mexican influence with the mustard-brown palette on the modern, zigzaggy bar tables, similarly curved sunset-yellow lighting, and lime green swivel chairs. I absolutely loved the whimsical yet contemporary decor. Not only that but you can watch the chefs cook your food in the narrow, rectangular window spanning the wall. My LA burger came promptly in an immaculate presentation. It was a proper burger decked beautifully in vertical height and grandeur. Yay, and a pickle on the side. The meat was perfectly medium rare, pairing well with juicy tomatoes, creamy avocado relish, crunchy watercress and gooey american cheese. I drizzled my burger with the spicy chipotle ketchup. I've been here before and avoided the burger sauce (which tastes like medicine IMO). The different textures and flavors exploded in my mouth. I recommend the sweet potato french fries. For only $3, you get a mini bucket of these goodies, which are delightfully nutty, slightly salty, and crisp on the outside but tender and moist on the inside. They are like crack when you dip them in their spicy horseradish mustard. A tad liquidy but it was the taste that counted. We ordered seconds on the sauce. Oh, and I ordered a soda which, by the way, has free refills. If there are no beverage machines (I don't remember if this one had the machines), you might have to ask the waitress for extra. No biggies. I will come here again for their vibrant decor and fresh quality burgers! Sweet potato fries...I'm coming for you again!
(4)Tiffany J.
Great burgers, great fries, great drinks. Made fresh to order. Staff is friendly. Not the cheapest burger spot in the world but the food is quality so you get what you pay for.
(3)James R.
Stopped by and took lunch out. Burgers and onion rings were great, but waited almost 30 minutes and never received my fries. Place was not that busy either for service to take this long.
(3)Josh S.
Honestly, I was very underwhelmed, and I really expected more. The place is nice, with a nice modern theme going on. The milkshakes are absolutely terrific, and worth going for on their own. The burger combinations are interesting and varied, and pretty much anyone should be able to find something they like. However, my burger was served lukewarm, and on a disgustingly soggy bun, which rendered it completely inedible. The fries were delicious, and they come with a great sauce as well. I'm willing to give this place another shot, but for now, 3 stars is the best I can do.
(3)Jessica D.
My boyfriend really wanted to take me to a new mall -- Roosevelt Field Mall, so we decided to drive up there and plus, we haven't explored Long Island at all. On our way to the mall, I did research to see what food places the mall had and as soon as I saw Bobby's Burger Palace, I knew we had to try it. Bobby's Burger Palace had a warm, welcoming, and comfortable feel to it. Very spacious. The decor was trendy and modern. It felt like a burger joint where you can just hang out and have fun. The tables look more like a bar-like table and bar-like chairs, but it was comfortable. My boyfriend and I tried the same burger, but the difference was he got it well done and I got it medium rare. We ordered the palace classic burger with Angus beef. The ingredients inside the burger were just very simple -- American cheese, lettuce, tomato, and red onion. The burger was a perfect size, not ginormous and not tiny. The burger was really cooked to the way I like it - medium rare. It was juicy and tasty! One of the best burgers I've had. In addition, wherever you sit there will be a set of condiments available for you. The condiments available were: salt, pepper, mustard, ketchup, burger sauce, chipotle, and mayonnaise. I added the burger sauce into my burger and it had a slight bitter taste to it and tasted like a combination of beef and just burger taste to it. The fries were served in a very interesting and adorable way. I really enjoyed the fries because they were soft, crunchy, and crispy. It also came with a special BBQ fry sauce that had a slight bit of spicyness to it and tasted like cheese almost. Bobby's Burger Palace was everything I expected almost, but the burger and fries were absolutely captivating. Bobby's Burger Palace is the only and first Iron Chef America restaurant I've tried so far and glad to say it was a success and a pleasure.
(4)Mari D.
First and foremost, the menu might be a huge mural, but it is a lot to take in-in a short time. Secondly, not quite a sit down restaurant. You order at a cashier and they will bring your food to you. We ordered: 2 burgers ($7.75 each, Dallas burger & LA burger) 2 vodka milkshakes ($7.75 each) 1 fries and 1 soda ($3.00, $2.00 - soda serve yourself) Total: $38.56 (and yes we left a tip at our spot) You read correctly: 2 Vodka Milkshakes! It was excellent!!! Just the right amount of booze - where you taste it and it isn't overpowering. Or the polar opposite where you say: Where is my alcohol...what the hell did I pay for, really!?! The only negative aspect is the layout of the place. When the cashier gave me the cup for the soda that confused me a little too. (Sorry, but my first reaction was: So, I guess I get my own soda. Am I allowed refills?) Overall, we had a great time here and the burgers filled us up half way through. Haven't been back to the area, but if they stay open, I will surely come here for my burger fix instead of Red Robin. (Visited: January 11, 2014)
(4)Cynthia L.
Busy area of commercial Long Island mall madness. During peak times it might be hard to find a seat. Even trying to open the door which open inwards was difficult because the line was so long to order than when I opened it, it hit customers waiting. They have a good array of choices and you can choose from chicken, turkey or beef. We ordered a California Burger which had an avocado relish and watercress and I got a special burger which was not on the menu-green chile crunch which had a chile relish on top with potato chips. Order of sweet potato and regular fries. Find a seat and take your number with you and someone will come and bring your order. Burger was good, no surprise there. They have an array of sauces which were all underwhelming. Nothing special. If you are close by, it's a good spot but not to make a special trip.
(3)Tina C.
Amazing burgers!!! The fries, onion rings and shakes are soooo good too. I've been there many times while shopping. Always busy but in and out quick. Service is efficient and staff is really nice. You've got to try it!
(5)Katherine I.
I am not a Bobby Flay fan. I have been to Mesa Grill 3 times and disliked it each time. I found everything over-seasoned to the point of palate-numbing salt overloaded pain. I was skeptical going into Bobby's Burger Palace. I have never been so happy to be so wrong about a spot in all my life!! First off, it's not McD's cheap, but it's still very reasonable for what you're getting. The meat is only seasoned with salt and pepper. And that's all it needs because it's really good quality meat. You'll get variety from the different styles of burgers offered. A spiked milkshake and a Pacific Northwest Burger (a seasonal variety, I think), and a side of sweet potato fries for about $20 is a great deal because it all tasted great! There are several options of condiments on the table if your feel like your burger could use a little something extra. The only gripe I had about this place is the seating. You put in your order, pay, and they hand you a number. You pick out any seat you want, and the waitstaff will bring you your food based on the number you display on the table. The two locations I've been to have been inside shopping malls, and it can get crowded in there, and people just suck in general. You have a family of 4 in there with baby carriages and shopping bags, hogging up like 8 seats (in a space with limited seating) while their unsupervised 3 and 5 year olds are tossing food all over the place. The Roosevelt Field location is always a hot mess, but I deal with it because the food is just that good. And just to be clear, there ARE waitstaff bringing out your food and cleaning up and bringing you napkins and utensils, so they are entitled to a little tip. Don't be a dick. Leave a tip!
(4)Joe L.
I love coming into this delicious burger place after a long day spent in the mall. They have a great selection of burgers as well as sides. Their sweet potato fries are outrageous and the staff is extremely efficient and polite. I would really recommend this burger joint if you are in the area!
(4)Richard L.
This burger joint is alright - food is alright - prices are a bit high, but it's a Bobby Flay restaurant so you're paying for the name of the restaurant, besides a pretty good burger. When you first make your entrance you see a sort of "rules" to abide by on the door. 1, Enter here (an entrance that leads you to a line), 2, order your food, 3 go find a seat and then enjoy (or something to that effect). This is all nice and dandy, so you open the door and see the back of the person in front of you. Why? b/c it's so darn crowded. It was around 3 pm on a Saturday, what I thought was considered the end of the lunch rush, but it was packed. So we wait on line and ordered ourselves some burgers. I myself got the Philly Burger [Crunchified - which mean added potato chips in the burger] - given a table marker and then walked over to the side to look for a table (for 5). Yeah that wasn't going to happen, a table of 5 in this place? It's kinda small - but has room for a ton of tables. There are about 5 or so long tables that accompany around 6-10, and then this weird S-shaped bar that had seats on both sides. If i came here by myself it'd be nice, then i'd sit, wait for my burger and chat with people sitting along side me. So a table for 5, we asked one of the floating waiters to help out - which they did and found a spot at the end of the S shaped bar for us. And we ate. My burger - the Philly burger - which had onions and pickled peppers and cheese, medium well. I got the burger, it was nice and hot, juicy as well - and well seasoned. The flavor of the burger was very tasty, the sauteed onions were sweet and tasty and a contrast to the beef, the peppers though seemed out of place. The preserved peppers tasted heavily of vinegar and it was out of place. Otherwise it was a tasty, well cooked burger.
(3)Susan C.
I like the Food here, but I wish they had a Veggie Burger. I have been going here since they first opened. Since they do not have a veggie burger I usually get the grilled Cheese sandwich, which is pretty good. I also sometimes get the crunch salad, but it looks like they have made it smaller then it originally was. I like there onion rings.
(3)Michael S.
Alright burgers (still think Shake Shack is better) in a busy location. Dipping sauces are good, but nothing special or fancy. Worth a try, not going back. Service system is a little odd / frustrating. Place the order, sit down with number, food is delivered to table.
(3)Nessa J.
This place has been added to my list of favorite burger spots. I had a blue cheese burger cooked medium well. It was packed with the perfect amount of flavor and was very tender. They could have left off the salt with the sweet potato fries but it was still delicious. I highly recommend this place if you want a good burger. It has plenty of options for your burger needs.
(4)Mitch B.
Been to BBP twice, really wanting to love it. Can't deny the quality of the burgers, but both times came away thinking it was just ok. The fries are disappointing, as if an afterthought. I actually enjoy the burgers and fries at Five Guys more.
(3)Gina T.
This place isn't anything special. I know it's just a burger joint but I thought it would be a little more upscale being its owned by a celebrity chef whose restaurants I love. I have been here a few times and I am going to call it quits. Food takes a long time for fast food, takeout is a nightmare because they just ignore you. The salad is gross. The black and white shake use to be good but now it has a very artificial flavor They had this awesome grilled cheese sandwich and then they got rid of it. Not enough vegetarian choices. I don't care for the community seating. There are so many restaurants not to mention a food court at the mall that you have to do better than this to compete.
(2)Greg G.
The food is excellent, and the servers are pretty good and friendly. The order/cashier staff is bad, they look like they hate their jobs and are generally unfriendly. "Welcome to Bobby's...." without looking me in the eye, sounds like playing it back from a tape. Feels like rushing me through the order without giving a f***. And god forbid I am hesitant or not dead-on with my order. Then they make me feel like they hate me.
(3)Medina M.
Bobby Blue Burger is the best! Fries come with a special sauce which is amazing! Also their frozen margarita is excellent. Still wish the margarita was $5 :-(
(5)Peter C.
BBP is a great place with generally good service. While the burgers are great, the chicken breast substitution is worth a try. Very enjoyable.
(5)Hana L.
Good for family, date, and cadual catch up with friends. I went there on Monday night around 8pm it was queit. Pretty spacious sitting area and kind servers. We had classic burger, blue burger, onion rings and sweet potato fries. Onion rings and sweet potato fries were really crunchy and good!
(4)Dominic L.
If you want your bugers cooked perfect. This is THE place for bugers. They have classic which is plain burger wih onion and cheese. I like it med rare. Comes out pink red center of the patty. Onion rings and sweet potato fries are amazing. The best for this price!
(4)Annmarie J.
I came here for the first time with my son after start of baseball season what a treat. I ordered burger classic fries crunch salad with chicken . Well to start with the burger it was delish !! Juicy nice size burger great flavor... Fries were tasty my salad was great with the chicken nice flavor.. Very pretty inside fun place.. Everyone that worked there were attentive really cared about taking care of you.. The milkshakes looked awesome... The menue of burgers was a lot to choose from .. And fresh.. I had a great meal here with my son and we are coming back.. If your in a mood for a burger come here!!
(5)Jessica R.
Their medium-well burgers are medium. Order a higher temperature than you prefer.
(4)Jenny V.
I walked into the establishment wanting to pee before I order. But, to my chagrin, I was immediately guided on line by a set of stanchions. I could only make my way to bathroom after I ordered from a set of a ten commandment lookin-ass tablets. And yes I said lookin-ass. My background in retail made me painfully aware of the fact that there was only one register for one cashier who also answered the phone, took phone orders, and inevitably was answering dumb-ass customer questions. I'm assuming they never anticipate any major traffic because Yeezus forbid a guest steps up to the cashier and doesn't know what they want, guests will be waiting on line for years and before you know it the line will be out the door. Maybe to create the illusion of a dedicated fan base? Because really it would be just that: an illusion. The food sucks. Our Order [my order] Dallas Burger | Spice Crusted/Monterey Jack cheese/ BBQ Sauce/ Pickles/ Colesaw (I nixed the slaw) [bfs order] Canadian Burger [Burger of the Month] | White Cheddar Cheese, Canadian Bacon, Maple Mustard Sauce Vanilla Caramel Bourbon Spiked Milkshake French Fries | with BBP Fry Sauce Beer Battered Onion Rings Joseph (my boyfriend) and I pick out seats and we are then greeted by our server. Here is where I get a bit confused because we already paid the check at the cashier. Do I leave a tip now? Should I have not been a little bitch and just asked the server what people normally do? Anyhow the internal monologue I was having on this topic was crazy. After I whizzed (reference flag #3), I notice a bevy of sauces on a lazy susan at our table. Five to be exact: chipotle ketchup, burger sauce, jalepeño sauce, ketchup and mustard. I love gettin' saucy so I got a little excited by all of the dipping that would take place. But, my gut told me that a place with so many sauces, would mean something was amiss. Full review on thisaintzagat.blogspot.c…
(1)Jaime T.
I love this place but, unfortunately didn't have a good experience the last few times I went. The place had so many gnats flying around. They were all around my food- it was really gross! And, when you order your burger they ask how do you like it. Well, don't bother telling them- they never get it right! I'll just stick with going to the one in Smithtown. That place rocks!
(1)David F.
The burgers are absolutely amazing. The fries are a really really good. And the pickles, yes their pickles, are really good too. On another note. When you first walk in it looks like a fast food joint. But then when you sit it feels like a five star restaurant. They are so accommodating that when my mother was feeling cold, they actually turned down the AC. I can't wait to go back again.
(5)Rob A.
Well order was wrong at first and temp on burger wrong. Chairs as worn in but it is a mall location so heavy traffic. Pickles seem to have a sweetness not a fan but I like sour pickles. Chair are worn in but this is a high traffic mall location. Rather would have are alone but a nat insisted on hanging out. Burger seasoned nicely would have been good at the temp I ordered over well done. Fries are not worth 3.50 at all. I am pleased with service and due to them and nice seasoning on burger I may give this a second shot. Chicken and shakes look good. Place is worth a look make sure you review order stress temp and bring fly paper just in case
(3)Mieshie M.
Went with my girlfriends on movie night and wow was I impressed with the flavor. We all had the topless burgers and Sweet potato Fries.. For the burgers we had, the Brunch, The Dallas, and the Santa Fe.. the burgers presentation was amazing although for the price of $8.50 it would of been nice if there was more substance to it like more greens and a little more burger. For $3.00 you get a small amount of sweet potato Fries. $3.00 worth of fries in my opinion should be able to feed two people. I don't like sweet Potato Fries and damnit Bobby Flay you have turned me to a lover of them. Cooked to the correct crispness and sprinkled with course salt.. Wowzzaaa! It truly left me wanting more! The layout of the resturant was amazing... Although the seats were a little close for comfort! The bathrooms... Well let's just say are in well need of improvement! But all in all... Loved the resturant. I'll be back!
(4)Jennifer C.
I ordered a brunch burger with a side of half and half sweet potato fries and onion rings. First the bad: -I didn't find the onion rings very good. I love onion rings and they were a disappointment. - Burger doesn't come with the usuals, aka lettuce, tomato, pickle etc. Perhaps upon request but I was under the assumption that it came with the fixings. - the bacon in my burger was soggy. The good: the fries were amazing. They were crunchy outside, soft in the middle - paired pretty well with the dipping sauces. However, they were a tad bit salty. They use a different kind of flaked salt for these. The burger was cooked medium rare to perfection. I have dined at various high end restaurants with $26 burgers and have never had a burger cooked this well. Very well cooked burger.
(3)Christina L.
Somehow....the flavors of the LA burger really appealed to me...I'm not usually one to like guac or any guac-like products, but the avocado relish gives a really interesting flavor. I got mine to go but the dude who was the server brought it over and he was mad nice. Their fries were...meh...I've had better. But definitely would try another burger from here though.
(4)Mike C.
Bobby Flay you magnificent bastard! Every burger I have eaten here has been out of this world. The Dallas, LA, and Bleu Cheese burgers are incredible. The fries are also great. I like the regular fries better than the sweet potato ones. They also make arnold palmers for you upon request or you can try the awesome milk shakes. Top notch, fast and friendley service. I just wish there was an entrance from within the mall.
(4)Fabio G.
I love this place! It's new, looks cool, it's far from the mall's chaotic food court and the burgers are really tasty! Yes, there was 1 gnat bothering us but that was it. I had the blue cheese with fries and it was delicious! Good quality meat and abundant cheese! The fries were good, not as good as five guys' fries, but still very good. Price was right too: 2 great burgers, 1 fries, 2 sodas for $25. Highly recommended, it's my new favorite place in the mall!!
(5)Christie Y.
I like the other location much better. Huge reason why I got rid of two stars; not because of the food or anything but because of the service. While I was paying, i found cents in order to not receive change back but the cashier just rudely said "I finished already.." in the biggest attitude. Really put a damper on my experience... Service aside, I really love the black and white milkshake as well as the sweet potato fries. We always get the LA burger and the meat was cooked perfectly. Burgers come out quick and they definitely fill you up. It was a bit difficult to find since I thought it was kind of "in" the mall . Didn't know I had to walk a bit outside to find it- not a big deal.
(3)Jacque Y.
I would almost, ALMOST, come here over Bar Americain.
(4)Candice C.
Cactus pear margarita, burger, fries delish! Although I've gotten a slight headache after I've had that drink. Ive had it twice so far. Will give it a third try though.
(4)Casey C.
Sunday afternoon. I wouldn't normally hit up a massively crowded mall, on the busiest day of the week, at the worst hour, surrounded by parents shopping with the kiddies - but my sis really wanted to check out Bobby's (she's in the food packaging biz). The good: Large wall menu, easy to read. The line to order is clearly defined and goes pretty quickly. The burgers are juicy and I like that you can choose the finish cook temperature. The med-rare was spot on! The ham on the Miami Burger complemented the rest of the burger well. The cheese on the Crunchburger and Miami was perfectly melted. Goat cheese in general doesn't melt but the Napa Valley burger was juicy and creamy. The sweet potato fries are a great option to regular fries, perfectly seasoned and really yummy. There are a few different sauce options at the tables which are a nice addition- chipotle ketchup, burger sauce, mustard etc. The service to our table (you order, are given a number and runners find you at your table) was relatively quick. A few servers checked in on us just to make sure everything was ok with our food without hovering which was nice. The ho-hum: I'm not a fan of sesame seeds so I found the overdone buns - a bit much. Not a fan of the seating and layout. I saw many families standing around waiting for a place to sit comfortably. As a "fast food" joint, I guess this set up is to keep the tables rotating. Three of us found a spot at the curved "bar" on the end..but it would be uncomfortable for me if i were to be forced to just pluck down across from a stranger, or squeeze in next to one. The girl that took our order, and served us - was friendly but weirdly robotic. I had this thought that Bobby is also constructing robo-servers in his attempt to re-structure the entire food service industry. We didn't order a lot but i can see that the cost could add up quickly. Even before we were out of our seats we were being rushed by someone else looking for a seat - not a fan of that. I'll prob go back to try a shake and those killer looking onion rings but I can wait until the kiddies are in bed and the rush for a table slows down.
(3)Andrew G.
Bobby's Burger Palace is an excellent burger joint. I remember having a bleu cheeseburger with an order of fries. The flavors of the cheese and meat. Delicious. Not to bad price wise either. Great place
(4)Ashlee F.
I'm definetely a fan of this joint. I loved the citrus pear margarita! You wouldn't think that it would be strong being that this is a fast food joint, but it is. And at $5.00 what's not to like? The line is usually long and there is a reason for it. The selection is great and I really do love the high top table seating! You take your ticket and grab a seat while your food is made. Very modern feel and comfortable. The lighting is on the dim side, which adds to the feel. I ordered the turkey burger with avocado and sweet potato fries. YUM! Super juicy burger. My guy ordered the classic style burger with regular fries, the sauce that came with his fries was great! They have a few different sauces on the table to use. The burger sauce and the chipotle ketchup are the best! My guy and I will def be back.
(4)Sam H.
Definitely better than bareburger and 5 guys. Reasonable prices, had the bobby blue cheese burger with bacon and their beer battered onion rings...the onion rings was good but the portion could have been a little more. I'd go back to try their other burgers and their sweet potato fries.
(3)Brittany J.
I really love this place. I'm not typically interested in burger joints-I've been raised by a "make your own hamburgers at home" mom. It is super pricey but I never have any regrets walking out of there. It's proximity to the gym is a gift and a curse. You can find me there ruining all of my progress after a good workout. Anyway, I usually order the standard Palace Classic Burger. I have been known to ask for bacon to be added. It's delicious and juicy and great with the burger sauce that they have. The burgers are cooked perfectly and you can see them cooking through a big window. It's wonderful. The fries are good and the onion rings are a great too but I can never finish them. The chocolate milkmalt is alright but very comparable to a Frosty from wendys except richer. It's very filling.
(4)Bob F.
Food was actually good. Burgers are average size. 3 burgers and 3 drinks, $41. Personally I think that's over priced. Most people there were trying for the first time. Most won't come back. We certainly won't.
(2)Beth L.
what can you say about a place that puts potato chips on their burgers??? omg,,,def get your burger "crunchified" .. i work very close and its gonna be a fat holiday,,,im a picky pain in the ass eater,,,sad but true and this place was awesome,,i know it just opened but the burger was cooked exactly as i love it, the ff was fresh and hot,,the tomato was actually red,,lol. i am seriously going to have a problem since i will be there constantly now,,thanks mr. flay for causing me to shop at lane bryant from now on.
(5)Nick T.
I started going to this chain whenever i would go to Mohegan sun in CT. When they opened in garden city i could not have been happier. The food is great especially the burgers and onion rings, but the shakes are simply what makes me keep going back! I also love the fact that you can replace any burger with chicken or turkey as well to be a little healthier!
(5)Brian J.
The food here is great (Burgers, shakes, fries and onion rings), but the seating is terrible. It has communal seating, expect to sit next to someone else during rushes. Service is friendly, although it is a bit odd, you place your order and pay then sit down and a waiter brings you your food, although you refill your own beverages. I wasn't sure if I should tip or not but I did so anyways just to make sure. A place I would go back to, just not if it was super busy.
(4)Stephanie T.
I'm surprised at the negative reviews here. I can say, that this burger is tied with 5 Napkin Burger as the best burger I've ever had. I've tried a few too, Crunchified, Miami, and the LA one, all spectacular. Onion rings were also fabulous. Very reasonable for the burger, it's quality and size alone make it well worth $7. Any of the reviewers here who gave this a low rating and said 5 guys or Shake Shack (which by the way was a dry gross burger) was better needs their heads examined lol.
(5)Kevin M.
Terrific burger joint! My wife and I wanted a burger and thought to give it a try! Burgers were OUTSTANDING! I had the Miami & she had the LA. Both cooked exactly the way we each asked. (Only down side on her burger was the watercress was literally 2 tiny leaves.) The fries were fine with a great sauce. The onion rings a little greasy, but ok. The shakes were really, really tempting - but I went for the diet Coke. The staff and managers couldn't be more helpful. The place is spotless (even the restroom!). Beer & wine are available. I bought a bottle of the jalapeño hot sauce which would have been worth the trip all by itself.
(4)Vanessa E.
This is a typical burger place BUT their Cactus frozen Margaritas are amazingggggggggggggggg!!!!!!!!!!!!!!! Plus their home cut fries are great! My regular place!!! Will recommend to everyone.
(4)Maryellen G.
Pretty good fries and an awesome deluxe grilled cheese. Kinda disappointed that they don't offer any veggie burger options tho being that I'm a vegetarian.
(4)Matt F.
The burgers are the best gourmet burgers in the area. Never had issue with the way it was cooked. The wait time is a little ridiculous when its busy. I also would like it being in a bigger space. Gets too crowded on the weekends.
(4)Q J.
this place is awesome!!!!!!
(5)Jesus R.
tried this place because i hate the food court it's always crowded dirty and the food there sucks so we get there at lunch time Big mistake) it was crowded so we had to wait for 4 seats in a few mins we got them and our burgers came out and we eat and we decide we will never eat a burger from any where else on the island the burgers are juicy the back of a spatula is not constantly pressing the juices out of them the fries are great not frozen beyond recognition the onion rings are huge , i have since returned but i go off hours where it's easier to find a seat the turkey burgers are great as well try it it's a nice surprise
(5)Mia G.
I've been here a few times and I always leave satisfied !!!! I love the Philly burger and the sweet potato fries /w the horseradish dipping sauce. I've never tried the spiked milkshake everyone keeps talking about, but the margarita was great !!!
(5)Anthony L.
I don't understand the bunch of negative reviews of this place. Went here on a Friday afternoon for lunch and it was not that crowded so it was easy to find seating. I could see how the seating setup could get awkward when very crowded with the "S" style main table. The burger was VERY good. I got the cheeseburger "crunchified" which was not that crazy since its only like 3 potato chips on the burger but definitely gives the burger a different twist. The burger tasted like a homemade, backyard summer BBQ burger and the meat was very tender. I want to come back and try the alcoholic milkshake!
(4)Tiffanee Li C.
Oh my YUM. This place is ridiculously good for a fast burger. The burger sauce is delicious, the burgers were juicy and the spiked milkshakes were out of this world! If my waistline allowed it, I'd eat there every day.
(4)Ronnie S.
The beer battered onion rings are insane. Their complimentary sauces are as well. The burgers are all amazing. The food and drinks are decently priced. Bobbys blows shake shack out of the water. They arent even in the same business. The orders are sometimes slow to come out only because they are cooked fresh and the line is long because the burgers are amazing. Try your burgers crunchified. Cool option and its free
(5)John W.
Came in wanting to dislike this place because I am not a Bob Flay fan. However the burgers are cooked well and the variety of great. I had the Blue burger (blue cheese, bacon) and it was indeed tasty. Along with a vanilla shake and fries this was a good lunch. Not as pricey as I thought, three burgers, two shakes and fries for 35 bucks is not bad (No I wasn't by myself). For some reason there is a pear cactus margarita on the menu. Just sticks out for me. It was a good burger but I am not craving another. Yet is was not a bad choice and if I am in Roosevelt Field again I will consider this place again.
(3)P B.
Ordered 2 burgers, one medium and the second well done. The medium arrived raw and the well done was rare. They were sent back and returned the second time cooked correctly. The onion rings were good. I would be ashamed to have my name on a burger restaurant when they can't even cook a burger.
(1)Cody H.
I had a burger with blue cheese lettuce and tomato cooked medium and it was a pretty delicious burger. I ordered fries with it and they were absolutely horrible! I had a basket full of shorties aka (the little hard fries that are usually the very last to get served.) I ordered a frozen Margareta and the guy said "sorry sir, no more Margareta's for the night. were not freezing anymore" WHAT!?! MC Donald's never denied me any drinks because it's getting late so why did Bobbys? So I settled for a spiked milkshake which I was not impressed with. I drank less than half and left it there. As far as cleanliness this place was horrible. There were no clean tables and my gf and I had to clean one ourselves. So in a nutshell, the burgers were pretty good and worth having again but with the cleanliness of the floor and tables I would think more than twice. The fries sucked! The spiked milkshake was not impressive at all, besides I was done eating by the time the milkshake came to my table. 2 stars, but with a little management improvement this place has potential.
(2)Family M.
Nice concept, good food, pleasant experience!
(3)Jason R.
Burgers were tasty, as were the sauce selections. If going with friends, split the onion rings or fries. Avoid lunch on weekends since the seating is configured in the least efficient way. You will either stand waiting for a seat, or be forced to sit next to a stranger. A bit expensive, too.
(2)Kyla D.
I have come here a couple times, and I love the burgers. My favorite is the LA burger which is a cheeseburger with avocado and watercress. You can have any burger crunchified which adds potato chips on your burger yumm. The beef used in the burgers is really good. However, every time I order here my burgers come out very red. I usually order a medium at places, here I would order a medium well. Even if my burger was half raw, it still tasted amazing. On the table they have various sauces, I always add the chipotle ketchup to my burgers. The fries kind of taste like 5 Guys Fries but less greasy, and the sauce that comes with them is so tasty. I ordered the margarita for the first time today, it was a pretty pink color and was almost all tequila!! not bad for 5$ =) Overall, I absolutely love this place, the only downside is that if it is busy it is really hard to find a spot to sit.
(4)A L.
Better than average burgers, but not the greatest that i have ever had. The thing that makes this place the great is the milk shakes which are amazing. Try the coconut milkshake, its fantastic. Anything Bobby Flay does is great so you wont be disappointed.
(4)Peter W.
I always get the Burger of the month, turkey, topless. I love the creativity and freshness. The staff is always friendly and accommodating.
(4)Wolf G.
After a friend recommended Bobby's Burger Palace saying how the burgers were as good as Five Guys, my dad and myself decided to give them a try and we were impressed! When we first walked in, we found the atmosphere to be funky and 70's like, with bright colors and globe lamps adorning the tables. In order to order your food, you line up and order at the counter, where you are given a placard for your table and glass for for unlimited fountain drinks if you ordered them. I ordered a Topless Classic Burger Medium Well, my dad ordered a Classic Burger Medium Well, and we split an order of Fries. About 15 minutes later, a friendly waitress brought our orders over. I found my Topless (Bunless) Classic Burger to be impressive, with a juicy, well seasoned, and not too greasy patty, a bed of crisp field greens, red ripe tomatoes, and a bite of red onion. My dad agreed with me on his Classic Burger. The fries were thin, crispy, freshly made, and salty. However, I wish they served a little more fries in the order. I also enjoyed some of the more creative sauces they served on the table such as the slightly spicy Chipotle Ketchup and the BBQ sauce like Burger Sauce. While I had initial sticker shock as I am used to the prices at Five Guys, the total cost of the meal was only a little more than Five Guys and considering the quality, it was an excellent value for lunch. We also appreciated the manager coming around to make sure all was well as we felt our business was valued. All in all, Bobby's Burger Palace is an awesome burger joint and a wonderful alternative to the Roosevelt Field Mall food court.
(4)Jett M.
here comes a review of a burger joint from a vegetarian, so take from it what you will. problem 1: not nearly enough seating and the seating they do have is awkward (long, snake like table running through the entire place) problem 2: i paid $5.50 for a grilled cheese sandwich that i could have made better at home for $1.50. they do offer a more exotic grilled cheese sandwich than the one that i ordered, but that one came with bacon, which i could have asked to be removed but it also came with goat cheese, which i personally don't care for. problem 3: the straw for my milkshake had CLEARLY already been used.....and not washed thoroughly.......not that they should be washing used straws.....but, yeah. "ehh" moment: fries. ehh, they're ok. lets end on the positives. positive 1: speedy sand helpful service positive 2: the coconut milkshake was really good; creamy, cold and flavorful (once i got another straw) positive 3: good drink/milkshake selection this might be a "throw-away" review considering i didn't actually have a burger, but vegetarians don't only know vegetarians. sometimes you go where your meat eating friends go.
(2)Joe Z.
Its hard to decide if a review should strictly be about the food or if the review should incoporate aspects about the overall experience. In this review I cant focus only on the food because the experience pretty much sucked. First the good - I got a classic burger with american cheese and a side of sweet potato fries. Burger was good, not great, but not bad. The fries, which came out about 5 or 10 minutes after the burger were tasty but very salty. Now the bad - its a fast food joint with a famous dude's name on the door. What does that get you? Overpriced burgers! I mean two burgers, two fries and two soft drinks (dining with a friend) cost close to thirty friggin dollars. I expect and accept such insane prices at a ball game. But at some burger joint at the mall, I think the prices should be a little more reasonable. Next, why are we re-inventing the wheel Bobby Burger Palace? When I go to eat with friends, I dont want to eat with strangers. I want my own table. I want to sit next to the people accompanying me. I dont want to sit next to strangers and bump elbows. I dont want to have to speak softly so the eavesdropper cant listen to my conversation. I am talking about the fact that for some inexplicable reason the place has this massive curvy table in the middle of the joint where everyone sits together. Yeah communisim! I spent thirty bucks on your OK burger - can I get my own damn table! I wouldnt recommend the place, food is ok but the price and the seating arrangements down right suck.
(1)Steve C.
Pros: Burgers are cooked well. Fries and Onion Rings are good. Like the different burger sauces (chipotle ketchup is my favorite). But I can't figure out a good sauce for the sweet potato fries. Like the ordering system. There are hooks under the table for your jacket or bags. Cons: Buns are too soft and gets soggy. Being at the mall it gets very crowded. Bobby Flay I still like Burger Spot better.
(3)Reynel R.
The best burger I eat. They got good service, good drinks, good presentation and over all good food. Bobby's restaurants are the best in looks and food, presentation and service. I love going to them.
(5)Tommy H.
I'm a huge bobby flay fan...but for him to put his name on this type of burger chain? really?? not impressed at all. seating was awkward as I felt like I was sitting with strangers. the burger was small and the sauces at the table were boring. no regulars BBQ sauce. and the food doesn't come with fries unless you order them seperately.
(1)Angela S.
Great burgers and even better shakes
(5)Samantha J.
Went to this place on lunch to get a burger. usually you would think at a burger place they know what medium well is. unfortunately when I went to eat my burger on lunch it was literally "rare." too bad.
(1)Salvatore S.
I like it...nothing special at all. The first time I had BBP was at Mohegan Sun, and it was much better there. It's like they don't put any effort in at this location. Soggy fries make me want to rate this place a 2, but the spiked shakes bring it back to a 3.
(3)Natalia D.
Love bobby's BP ! sweet potato fries with honey mustard must I say anything else! they are amazing! also get your burger crunchified!
(5)Deb W.
This place is much better than the Shake Shack Hands down.
(5)Jared K.
If you want to eat at an upscale Five Guys, then this is your place. You walk in an order from a menu of various burgers, sides and drinks. Then you pay and get a number to put down at the table where you sit. The seating is more like cafeteria seating. There are long straight tables and a few curved tables. If you don't mind sitting next to strangers then it's cool. We waited 30 minutes for our food because people would randomly advance the LCD monitor with the orders (like at a McDonald's) and the servers cannot see the numbers on the table. They end up walking around looking the these little 2" x 2" number squares on the tables. After complaining that others, who sat down after my party, had been served and that we were still waiting for our meal, the manager delivered our food. I then pointed out the issue with the order screen and how some of the staff will walk by and advance an order without delivering the meal. The manager saw this as well when she watched for a bit. She ended up giving me a free meal for the wait that I'll never use. There's nothing special about the burgers that will make me want to return. The seating it HORRIBLE and the number system for meal delivery is a stupid idea. If you want a burger in Roosevelt Field Mall, go to Johnny Rocket's or Wendy's at the food court!
(2)Cynthia M.
Can only review the vanilla malted milkshake here, but that was A-OK. Creamy and delicious, it was perfect for a midday snack while hanging out at the mall. I did get to taste a couple of the sauces as I sat at the table waiting for the shake and those were delish! I would definitely come back and check out his burgers. He seems to love his cheese, as do I!
(3)Terry B.
More like 4.5 really. We had the day off, so we caught them at opening hours at 11. The prices were extremely reasonable, the service was very attentive and pleasant. Burger was tasty and the onion rings were awesome. Next time I'd order my burger medium rare rather than medium. Other than that quibble this place is a total keeper. After a second trip I found out that they really still have issues with doneness. This time I ordered the burger medium rare, but the only thing they heard was "rare." Next time I'll order medium and send it back if it is cooked completely gray in the middle.
(4)Nick S.
For a Burger place the burgers were nothing special at all...Undersized, overpriced & just not that tasty..The fries were ok & the onion rings pretty good. I didn't have a shake so I can't comment on them but I definitely wouldn't go back. Bobby should be embarrassed to have his name on the place!
(2)J K.
SPIKED MILKSHAKES!!!! The burgers are good too.
(4)Alyssa K.
Ever since I saw Flay jump on his cutting board in the original Iron Chef and get his ass handed to him by Morimoto, I never really liked him or his arrogant-looking mug. And after trying his Burger Palace, I can say that I still don't. I got the Bobby's Blue Burger with an order of regular fries. The fries were just average... most were a bit soggy, but they were at least served hot (the people next to us complained that theirs were cold and had their first order sent back) and they were seasoned well (with the exception of a few that had a ton of salt on them). As for the burger... while we were waiting, I saw that the burgers were on sesame-seeded buns... like LOADED sesame seeded buns, and I got really excited. I love sesame anything... bagels, breadsticks, etc. But then I got my burger. The patty was juicy and cooked well, the bacon was nice and crispy, and the blue cheese wasn't overpowering. But the bun... my God. My bottom bun, I swear, wasn't more than 1/16" thick. And on a bacon blue cheese burger, piled with the obvious, plus tomato and lettuce, the bun just had zero chance of holding everything together. I sloppily ate the first half. The second half, I had to use a knife and fork to eat it. The bottom bun had basically disintegrated by that point. If there's one thing I hate, it's extremely sloppy foods, and this was definitely one of them. How can a burger joint not use buns that can support the ingredients they're meant to hold?? Even McDonald's uses sturdier bottom buns than BBP! The taste wasn't even anything special, and I certainly didn't think it was worth the $7.75. I didn't "crunchify" my burger (getting potato chips on top of my burger), but I am confident that even that gimmick wouldn't have improved my BBP experience. As for the sauces, I think the dip they provided with the fries was Thousand Island... but whatever it was, it was SO runny. I found it a bit bizarre to see it served with the fries. And for someone like Flay who uses a lot of chipo-til-lay (as he incorrectly pronounces it) in his dishes, the chipotle ketchup didn't pack that much heat or flavor. It was meh. The burger sauce... nothing that special, either. I tried my burger without the sauce, and then with, and I didn't notice a significant improvement. The large half pickle that came with the burger was nice, and my lemonade was refreshing, but the meal overall was a disappointment. I have plenty of other favorite burger joints on my list that I would repeatedly go back to before coming back here. By the end of my meal, I somehow got Daym Drops' "Dayum Dayum Dayum" ode to Five Guys stuck in my head, and it had me wishing I had eaten there for dinner instead.
(2)Jess N.
Pretty solid burger spot. I had the bobby blue, a pistachio milkshake, and fries. One thing I must say, you can definitely split that milkshake, and those fries. I struggled to finish both after eating my burger. My friend got the classic, and said it was great. 1 star off for the margarita machine being busted, and for the ladies bathroom water turning scalding hot randomly, no bueno. The manager was really friendly and social, he offered us drinks on the house, and came around plenty of times to make sure we didn't need anything.
(4)Lawrence K.
Went there this past Monday. Good is still amazing. Unfortunately they have a fruit fly issue in the dining room and I noticed non food grade fruit fly traps near the soda machine. Definitely a health hazard. Once this is fixed I may go back again.
(2)Jonathan A.
This review more about the service I received... I been in Bobby burgers a few times, Bobby blue burger and dallas its a must to try but what made me come back to this place aside from the burgers are their shakes. Back in 2/8/14 I decided to try their online service to order and just go there to pick up. So i ordered a burger with a coconut shake (remember shakes are why i returned to this place) Online experience was good, pay and received an order# and pickup time. As soon as I arrived to pick up, the place has its pickup designated area and its walkin customers area. I felt ignored for 5 min because no one ask or acknowledge if I needed anything. I had to ask one of the waiters and pretty much was told to wait... Minutes later I was asked for my order # and told it was being prepared. When order came out it was just the burger, when I asked for the shake, I was simply told they ran out of ingredients for coconut shake, I asked for a different flavor but also ran out of ingredients and only were able to make chocolate... I just had it by then, i just asked for a refund on the shake... The cashier did not know how to process an online return on their POS system and had to call a manager. Manager comes, asked me if I had any problem, explained the situation and only said "yeah we ran out of it. Sorry" on a linear tone without any expressions it felt scripted... Got my money return and just left... Oh yeah, the burger was dried and medium rare when online was ordered as well done... Sidenote: it could have been a better experience if 1) your kitchen supplies and online order are integrated so when "you run out of supplies" online at least can be grayed out or out stock can be shown when ordering an item 2) a bit more of attention to everyone who walks into your doors, those are the ones who will bring, promote or detract your business 3) a better t trained staff and more emphatic management team... At least pretend youre sorry when an order gets screwed up Just gave you pointers to improve your business... Youre welcome!
(1)Vicky H.
i'm not a huge burger fanatic, but if i were craving one i'd pick this place first! love all the special burger combos & sweet potato fries. minus 1 star for not having a veggie burger option tho :(
(4)Bobby B.
First time to see a burger joint that serves alcohol! Still trying all the various burgers and it seems all are my favorite (have tried 6 styles and counting) ... very clean, nice atmosphere, price is reasonable and it is next to the mall. What more can you ask for? Parking is not a problem. I can see this place great if you want a different kind of burger (VERY different from your stnadard McDonalds, Burger King, Wendys).
(4)Charlie P.
Not impressed with the overall variety on the menu. Burgers were good quality and sweet potato fries were great. Not crazy about the seating arrangements...you have to share tables with other people and a lot of seats get wasted. If I'm in the area I may get it again but many other burger places are better.
(2)Phil M.
I'm giving this place 2 stars due to the fact that the shakes were really good. Maybe even better then Shake Shack IMO but the burgers? The burgers were tasty without a doubt but figure out something to do about these grease soaked bottom buns! It almost made it impossible to eat. The fries are good but I recommend the sweet potato ones. The honey mustard sauce it comes with is outrageous. Much better then the original fries. All in all I have tasted better. The service is utter chaos. You walk in, order your food and if you're lucky get a seat among the tables with everyone else and wait. It's a stupid setup. I hate it. You then put a plastic number where you're sitting so the employees know where the food goes. I watched in amazement how not 1 person knew where the food went for each person. It was comical to watch people stand up and wave for attention to get their food. They had to walk around everywhere to find where they had to go. I also watch how patrons had to clean up the area around them (including me) because no one did it while they waited. When we sat they asked me if this was our stuff!.. Really?! No its the stuff you and the others didn't clean up to sit here. My shakes didn't come so that was another disaster that took forever. Just when we finished the cramped area that we ate our food someone came over and asked almost begged if we were done. I can tell she was happy like the rest of them. Good Job Bobby Flay! You blew this one! Make it a sit down restaurant and I think it could be a 4 to 5 star rating.
(2)Rich L.
One of the best burger places ever. The atmosphere is trendy and retro at the same time. The service staff is extremely friendly, they give you what you want, and regardless of what you ask for, the food is amazing. The Dallas Burger and the Palace Classic are my favorites. I also highly recommend either version of the fries, along with their great sauces. It seems like they want you to enjoy your experience here, something that seems to be lacking in a lot of restaurants nowadays. This place is definitely a regular for me.
(5)Iris K.
Amazing burgers! incredible fries! always great service. Been a fan since day one very easy to find and great prices. I met the vendor who buys the meat for BBP one day when I was their for lunch and he told me what a quality product they buy. It was his first time at BBP and asked me what to order,as I sat a few tables away I watched him take his first bite and then proceeded to have the biggest smile on his face!!! Another BBP fan. They want you to be happy and make sure your visit to BBP is a great one this is true because I have been given complimentary fries by the staff !! Who does that?? pickles are really good too and me personally not being a big soda drinker, I always have one to go along with my burger and fries.
(5)Antonette L.
I'd like to give this place 3.5 stars, but that wasn't an option. A friend told me that Bobby Flay opened his burger place in Roosevelt Field Mall, and I was so excited that I made sure to make it over with 48 hours of finding out! I figured I'd never make it because I only knew of the one in New Jersey. My boyfriend and I went around 7 pm tonight (a Tuesday) and it was busy but not too busy. Not fight someone for a table busy or anything. Decor was cute, lots of colors and modern. First you order your meal, and then you take a seat with your number, and someone will come and deliver your meal to you. I got the Dallas Burger with sweet potatoes fries. My boyfriend got the Canadian burger (the special of the month) with regular fries and a black and white milkshake. After we ordered, we sat down and chatted for a few minutes while we waited for our food. About a five minute wait, not bad at all. There are lots of different sauces on the tables to try with your burger and fries, which I was excited about. They had Chipotle Ketchup, regular Ketchup, Burger Sauce, Jalapeño sauce, and yellow mustard. First we got our shake ($5.00), the black and white - chocolate and vanilla combined (I have a horrible habit of not ordering things, and then eating my boyfriends food). It was good, it tasted kind of like a chocolate chip. It was pretty thick, tasted like an upgraded frosty. They had some other interesting shake flavors, which I'd definitely like to try sometime. Food: The Dallas Burger ($7.75) - Spice Crusted/Coleslaw/Monterey Jack/ BBQ Sauce/Pickles. This was pretty good. I liked it. I experimented with the sauces that were on the table, because I didn't really taste the BBQ sauce that came on it. First I tried the burger sauce, and it was eh. I put on the Chipotle Ketchup, and that was AWESOME. I loved that. Sweet Potato Fries ($3.00): These were good, they were sweet potato fries. It came with a dipping sauce, honey mustard horse radish. I liked the dipping sauce, but it was a little liquidy. It didn't really hold onto my fries. Interesting and pretty good taste, though. I just ended up drenching everything in that Chipotle Ketchup sauce 'cause I liked that one best. The Canadian Burger ($7.75) - White Cheddar Cheese, Canadian Bacon, Maple Mustard Sauce. My boyfriend really enjoyed this, and had a really good mustard/maple-y flavor from the sauce. He said it was awesomely juicy. He didn't think that his burger needed any of the sauces from the table, unlike me. Regular Fries ($3.00): I asked my boyfriend to describe them and he said "they were just alright." Said they needed more salt, but they had a good crunch at least. He was extremely disappointed in the sauce that came with it, the BBP fry sauce. Mine was liquidy, and he his was extremely chunky. It was kind of odd. It was orange and it had some familiar flavors, but when I tried it, I couldn't put my finger on it. Overall, I thought it was good, the place was cute and the servers were friendly. Service was good, they clear plates away for you and ask if you want refills even though it's really casual sit-down. I was a bit disappointed in the sauces, though. Knowing that it was a Bobby Flay place, I had high expectations for them. I guess a good burger is just a good burger, but this didn't give my mouth a firework explosion. Not bad enough to hate on it, just think I was a bit let down. Glad I made it to BBP, but I'm not rushing back. Maybe I'll be back, maybe I won't. I won't be taking a random trip out to Garden City just to have a burger, unless I get weird-like pregnancy cravings.
(3)Chrissie S.
What?!? Let me find out that BBP opened at Roosevelt Field. No longer are the days where we would need to travel into Jersey if we're craving a great burger. Though this joint is slightly smaller than the one we usually go to at Bergen Town Center. Same set-up where you can't get in unless you walk out the mall and enter through their separate entrance. How to find it in the mall? Dependent on which side you are coming from, make a left at Red Mango or right at the Aerie store. We went on a Saturday afternoon around 2pm and the place was pretty packed but by the time we ordered, there were plenty of seats to choose. It is choose your own seat and place the number placard wherever you're seated so that the servers can find you. The staff were extremely friendly and always checked in on us. Don't forget to ask for utensils if you want to cut your burger in half before devouring (they do not automatically give them to you unless you ask). I got my usual LA burger and it was delish except the line cook must've sprinkled too much salt/pepper mix at the end. I took apart the burger to see why I was eating so much salt and found that they over dashed it! Told the server who then told the cooks in the back which was nice to know that they take care of their customers complaints right away. I absolutely love the guacomole relish that comes on the LA burger which is why it's my fave. The hubby had the dallas burger who also really enjoyed it too. Our onion rings to share as a side were thick cut and sweet-battered heavenly goodness (see pic: yelp.com/biz_photos/MrBa… ). I hope they stop over-dashing the seasoning and keep up the great service. I don't think the short lines will last though, since probably not everyone knows that it has opened. But it doesn't matter, I would still wait for their yummy burgers and onion rings.
(4)Kristy T.
So, this may not be the BEST burger out there, but it's good enough for me to want to go back. The combinations that Flay throws out are fun and tasty. The patty is always nice and juicy, with tons of flavor, and the toppings are really good. For example, the Santa Fe is topped with silky queso with peppers and blue corn chips. I mean, what's not to like? Everything is cooked to order so everything is super fresh. The shakes are delicious, even the spiked ones are good. Yes, it's a bit pricy for burgers. For the same quality burger, you can probably just go to Five Guys, but let's be real.... you're really paying for the fun topping combinations... like water crest dressed in lime and honey mustard and goat cheese!
(4)Jeannette R.
I am a big fan of Bobby Flay, I really am...but I don't think it was the best burger I ever had. The size of the burger is pretty small and I'm kind of disappointed he used iceberg lettuce. I really thought this would be a more gourmet burger place :-(
(3)michael f.
Really, 4.5. Like it's predecessor out in Smith Haven Mall this place really nails the burger experience. The burger and shake options are awesome. And you can tell the ingredients are top notch. The place feels like Food Network took over a Burger King. The burgers are juicy and cooked just right to order. The shakes have great flavor, not a strong syrup taste like some places. And the texture is spot on thick, plus they use oversized straws, a little detail that makes things that much better. People complain about the seating arrangements, but that is just because they are anti-social Long Islanders, suck it up and be personable. I give the Smithtown location 5 stars because it is not as busy, so the service is better. But both locations offer up one of the better Burger/Shake combos on the Island. I hate Bobby Flay... but damn he makes a good burger joint.
(4)Jimmy W.
Bobby burger palace- so I never had bobby burger before so I gave it a try. It's totally new to me because I never had mr. Flay food before. I had the la watercress burger, miami burger and sweet potato fries. La burger was so much better than the Miami. La was more settle and sweet with the avocado. The Miami was too mustard and peppery tasting. The yam fries were awesome. Not too sweet or salty. The decor is nice. Very close together seats because it's a long curve or block seating. Each burger was around 8 dollars. Fries were about $3. My total with a drink was $20
(3)Solomon C.
Eh... I'm not a fan of sloppy burgers. It's not bad, just not great and not worth spending nearly $20 for a big burger, fries and a coke. The seating arrangement isn't very nice either. You've got long tables with benches on both sides and it's hard to accommodate you and your friends because seats are spotty. You're likely to end up between two strangers. Not a bad place but I don't see it's purpose. Won't be back.
(3)Paul D.
For a great burger stick to Shake Shack or better yet, Five Guys Burger as this place is definitely not up to snuff! Bobby Flay should seriously be ashamed to have his name on this place! I came here on a Monday night with 5 of my friends and while the place was not incredibly busy, the kitchen managed to mess up or cook incorrectly 4 out of the 6 burgers we ordered. Additionally, almost none of our food, drinks, fries came out together although we had ordered them as such! While 4 out of the 6 burgers were cooked incorrectly (a well done being blood red or vice versa), the most worrying thing was when a chicken burger (which was meant to be a normal burger anyways) came out and was not completely cooked! A beef burger being cooked medium, well or rare can be dealt with, but to have a piece of chicken not cooked through is completely unacceptable! In the end, none of the burgers (which finally made our table although at various times; for example I had finished eating when my friend was just getting her burger with her spike shake arriving 10 minutes later) were exceptional! While they tasted fine, the price did not match the quality received and I would suggest that you find another burger place to really get the most for your money! Or you could always make one yourself using the Bobby Flay cookbook!
(1)Chris T.
A nice experience. I've heard very so so things about the one in smithaven mall but I caved in and gave it a try. I decided on the Napa Valley burger and was actually very surprised at how much I enjoyed it. The flavors blended beautifully and it was just a great burger. They also have fantastic fries which i could not stop eating and I've heard the shakes are incredible but I did not indulge. The place isn't cheap for a burger but would say it's a contender in the best burger around department but it would fall short of being number one. I love the way the tables are set up and the place just looks great. Stop by and give it a try, they make a pretty damn good burger.
(3)James K.
Awesome place for lunch for some really good tasting burgers of quality.
(4)Crystal P.
it wasn't bad. I just like Houston's burgers better. the service was good and the chocolate shake was good. fries were good too.
(3)Kevin F.
absolutely unique and undeniably phenomenal. prices are just right. $7.75 for a specialty Miami Burger. Houston's around the corner, its $16 for a cheeseburger. so we ventured around the corner and found heaven. could have done more with the fries, but the Onion rings were terrific.
(5)Rachel G.
Wonderful burgers. 100% better than shake shack
(5)Debbie E.
Great burgers. I love the atmosphere and clean place to eat. I love the fact they bring the burgers to you. Love the green swinging chairs felt like a child eating a great burger.
(4)R.B. D.
Bobby's is a great place for a good burger in this melee of burger joints popping up on every corner. There are several protein options and different regional types of burgers. All in all, it was a well cooked and tasty burger served by excellent staff. It is actually quite reasonably priced, something not expected from a Bobby Flay joint. I'd definitely steer you to Bobby's over many other fast food joints it you are a burger aficionado.
(3)Rob D.
Love the Crunch Burger and cactus pear margarita.
(4)Ray I.
First impression is everything. I must say I was pretty hesitant to try at first, thinking it's just another burger joint but after the first bite of the Bobby Blue...man o man, my stomach was jumping for joy!
(4)Matthew M.
I have to say the burger my son and I had were both pretty great tasting,..he had a shake which I tried that was nice and the fries were first rate. My only problem is that you find that you end up paying over $30 bucks for what is essentially a hamburger lunch... So yeah it was good but I dont know if id feel the need to go back...sort of like what I thought of the Shake Shack down the road.
(3)Julie L.
The first time we went to BBP we walked away and went to a different restaurant because we didn't want a "fast food" experience. Next time we came during lunch on a weekend. Yup, stand in line, place your order, get a number, get lucky if you can find a seat. The seating is a little awkward with these long curved tables with chairs on either side so you might be sitting and eating facing a stranger. In reality it was less uncomfortable that I imagined. The first time I ate there I had the Napa burger, cactus pear margarita and an order of fries. The napa burger, delicious! Cooked the way I like it, medium rare, with goat cheese, watercress, honey mustard. What's not to like? I enjoyed it and it was a very good hamburger. The margarita, not so much. The tequila they used had a fairly strong agave flavor which I found a bit too much. Plus it's bright pink which caused my friend Frank to break his "never drink pink" rule. The up side is that we got to ride him for the rest of the day for going over to the "pink side". Fries are yummy and cooked perfectly but the order is huge. One order between two of us would have been fine. Second trip my husband and I got different burgers and swapped halves. We ordered the burger of the month for Feb. which was the Louisiana burger and the Philadelphia burger. The Louisiana burger was awesome. Spicy, flavorful, juicy, burger heaven. The Philly burger, not so much it was under seasoned, a little dry and though there was some very nice mustard on the bun it was put together so sloppily that you didn't get the mustard and pepper in each bite which was what it needed to make it more flavorful. He got a vanilla malted which was delicious. Really, it was perfect. He had a raging brain-freeze for most of lunch but it was worth it. We split an order of fries but it was still too much. I can't decide if I like the sweet potato or regular fries better, they're both very good. The onion rings are cut very wide and were a bit awkward to eat so we probably won't get those again. Yes, I'll probably go back. I really like the burgers and the combinations are so tempting but I won't go back often. Too many calories, too little ambiance, too much waiting on line and it's at the mall, I hate the mall.
(3)Marilyn M.
I was there December 2011, made a stop for shopping before heading to Boston. I came accross the place by pure coincidence. It wasnt till i took a time to look around the restaurant that i noticed the pictures of Bobby Flay , i was quite excited as i wacth the food channel a lot and knew who he was. I can only speak for the burgers , sweet potatos fries and the vanilla shake. They were the best i have had. Very very good, prices are a little high but then again, it was a one tiime thing. But yes hamburger are great, service was ok, but then again they are all high school kids. I have no complains, they were still nice but in their own little world. But the food was excellent the best burgers!!!
(4)Enrique S.
The setup was nice. Different, but nice. I enjoyed the burger selection and variety. It's a good burger place to stop and grab something while shopping at the mall. I wouldn't recommend it as a romantic date place or even a family restaurant that I would frequent, but it's definitely worth stopping in. Again, the burgers were good, although one of the burgers we ordered was definitely not cooked Medium-Well as we ordered (very pink inside). All in all, you should definitely stop in for a quick bite to eat.
(3)Tommy S.
Not worth it. The fries were pretty bad (cold, bland), but not as bad as the horrible "fry sauce" they give you to dip them in. I love unique and distinct flavors, but this was just gross. I had a Buffalo Cheeseburger. I have to admit, it was decent, but it was about half the size of a P.S Burger! For the same price as a burger here, you can get a large burger AND fries with MUCH better ingredients at P.S. Much better service too (the guy taking our order here was rude and impatient). We actually only came here because it was Sunday and P.S. was closed. Boo! We won't be coming back if we can help it. Also, it's really small and finding a table can be a chore at such a crowded mall.
(2)robin d.
Decent burgers, thick a flavorful. Shakes are great. Fries merely ok but the onion rings are amazing.
(3)Rachel G.
ummm.... so why are all the guys that i saw working here, gorgeous. and im supposed to eat around that ughhhhhhh. lol it was decent, i was afraid it would be lame considering its connected to the mall but it was a pretty good burger. and it was cooked exactly to my liking.
(3)Eric B.
Get ready to make friends, with unique seating configurations you will be next to a stranger. Great combinations. Try burger of month. Sides are good. Go for a spiked shake.
(4)Ryan K.
Burger selections are good at Bobby's. Some of the sides are questionable such as the onion rings. I am a big fan of the double chocolate shake, which is a great indulgence!!
(3)Rocco G.
Had the Philadelphia burger,French fries, onion rings and a beer.The burger was perfectly cooked... Very good! The fries were good, I will do without the onion rings next time.There were good but nothing special...Overall the burger was Delicious!! Would come again..
(3)Jay D.
Meh. I like turkey burgers, but not the one here. Frankly I thought it was gross. They by accident gave me a regular beef napa burger, which was good, but they messed up my order. The family thought the burgers were ok, nothing to rave about. Shakes were good.
(3)Veronica P.
Good food! Not a big fan of no being able to build your own burger but overall it was good
(4)Komal M.
Loved the Dallas burger. Excited to try the others! Went on a weekday and it was PACKED, though the wait wasn't very long. Had a great meal and a great time.
(4)Latoya C.
Who doesn't want a spiked milkshake? That's what got me through the door. Once I was inside I figured I should order a burger to go with my milkshake. What a good choice I made.
(4)Charles E.
I just had to write an update. I'm moving Bobby's place up from 4 to 5 stars for one reason only the $5.00 frozen Pear margarita. I don't do frozen or fruit drinks but I kept seeing the reviews about them. All I can say is wow these things are strong. These things alone will have me stopping back here just for the drinks, I wonder if they serve them in togo cups,,,,,,.
(5)Sasha E.
My favorite burgers around! Great sesame seed buns, Awesome toppings and the shakes are delicious. Simple but great.
(5)Marc W.
The burger was excellent, I ordered it rare and it cam out rare. That is indeed rare. It is a problem when the mall is busy, there is only one cashier and you do have to walk out of the mall. Anyway the food was excellent and I mean that on a general level not just versus the other food in the mall. Get your burger crunchified.
(4)Sascha M.
Tried this place out when shopping with my mom and we were hungry for lunch. They have spiked milkshakes super amazing. I had the mocha kaluha one which was so good. We decided to try two burgers and also split an order of fries. We had the Dallas Burger and the Santa Fe burger both of which were good. My only con is that the burgers weren't super pink in the middle and it's probably pretty crowded if you come on weekends, but we came at 2:30 during the week so it was fine.
(4)Eric K.
Good burgers. Decent price.
(4)Christina D.
Always worth the trip!
(5)Erin N.
I work in the mall and i didn't know this place existed. I heard so many good things about this place from school friends so decided to eat here without expecting much at all. Service is amazing! Its great if your in the mall doing some shopping and want to eat out but not at the food court. The setting is like a regular restaurant, they serve you they have waiters and such. Their sodas actually tastes like real soda and not some watered down version of coke. I love their sodas haha! The burgers are great too I just wish they would have more options or make your own haha! Loved everything about this place, I'd totally recommend this to anyone who's in the area and just want a bite to eat but not pay the crazy price.
(5)Laura G.
mango milk shake was AMAZING. goat cheese burger was pretty good but nothing crazy i'd never go out of my way to come here but if i'm at the mall sure why not fries and milkshakes were better than the burger i had.
(3)Gloria C.
Underwhelmed. First and last time I'm trying this place, doesn't hold a candle to Shake Shack. No special sauce on the burgers, lots of burger sauce confusion, the dipping sauces for the fries don't complement the fries well. But on the other hand, the fries and sweet potato fries and nice and crispy on the outside. Decor also looks dated, especially with the laminate counters/tables. I realize this may be deliberate, but definitely not a hip, socially conscious vibe.
(2)Yolanda D.
Great burger. You can have chicken or turkey burgers instead of beef if you prefer.They have great fries and onion rings. The price is reasonable because they have a variety of condiments sauces and types of burgers. Also the frozen drink margarita is abour five dollars it is strong not watered down and hits the spot.Free refills on your sodas from the fountain, you get it yourself. Also definetly should get any burger CRUNCHIFIED. That means they put a whole bunch of bits of chips on you burger. Wow delicious. I always get it crunchified. The place is modern yet retro.The only thing is that you have to get your own seating after you order and at times its crowded and you sit / share tables / seats with ohers.Also I have been to the one in suffolk I think that one is just a bit nicer in terms of the customers.
(5)Shannon D.
This place is not impressive. The food is not the best quality especially for the price. The place is always loud and packed which is expected for this mall but the restaurant is so dirty all the time. Ive been here 3 times to visit a friend who worked here. If it wasnt for her id only give it one star. This place is way too understaffed. I believe if they had enough busers, cooks and cahshiers this place would be a lot better
(2)Kate M.
Don't usually have high hopes for burgers - especially at chain places - even if it is Bobby Flay. This place really surprised me! I like a rare to medium rare burger and 90% of places tell me they can't do it. It's always well done or medium well. Honestly there are times I wonder how bad E-Coli could really be - is it as bad as these cremated burgers, maybe not? I have to say THANK YOU Bobby Flay! When the girl at the register told me I could get it a true medium rare I was shocked. What arrived - was actually a medium rare burger! I mean shockingly, perfectly cooked. So was my friend's medium burger - light pink and juicy. The onion rings are great and the sweet potato fries are spot on with a nice dipping sauce. Normally I'm not into the whole sitting with folks you don't know - maybe it's the New Yorker in me, maybe it was one too many family style meals on childhood vacations in Lancaster - but this was great. Everyone around me loved their food. Wait wasn't bad. Took about 5 min to get to the register to place our order and then took about 15 min for it to arrive at our "table." Give this place a try. If the food quality remains consistent you won't be disappointed!
(5)Emily G.
One of the best burgers I've had!! I ordered the LA burger and ate all of it. When you order you have the choice of beef, turkey or chicken. There is a wide variety of dishes to choose from and the employees were very nice. I will definitely be back again!!
(5)Sandrine E.
The sweet potato fries never disappoint, also the spiked milk shakes are a nice treat for those of us that enjoy an alcoholic beverage. The burgers here are one of my favorite spots in NYC. Good quality, lots of variety and tons of options. What else wold you expect at a bobby flay establishment? If you want a good quality gourmet burger this is the place to go!
(5)Freddie N.
Expediting of food not good. Saw burgers sitting for a few minutes. Staff looked confused. Tables not cleaned as well as it could be. Had classic and burger was very juicy and well seasoned. We then ordered a second one and that wasn't as juicy. On subsequent visits the burger was good but not great.
(3)David B.
After waiting on a line that took way too long I was prepared to not like this place, though a big fan of Bobby. When the burger came I wasn't especially impressed with its appearance. I ordered a Palace Classic medium rare. The seeded bun looked very commercial and I prefer vine tomato to the beefsteak looking one served. So when I took a bite I was very pleasantly surprised -- that's a tasty burger! I should have know Bobby wouldn't let me down. Love I can order the temperature (and that they nailed it) unlike Shake Shack (which I still like anyway). Also of note, the burger came out really fast which made me feel better about the wait in line. Also someone came over and refilled my soda which was quite unexpected in a self serve style place and more than one person checked in on me -- nice touch!
(4)Amber B.
Now, I love a good burger joint just like the next guy. Gave this place 3 stars because the service was outstanding (enough for me to leave a tip and I'm not sure if that's customary?)...very friendly and helpful staff. The inside is colorful easy on the eyes, but after good service and decor, that's where it ends. I had the philly burger, and the patty literally had NO seasoning...honestly one of the blandest burgers I've ever had...even with the cooked onions on it! I'd come back if one of my friends wanted to try this place, but otherwise, I'm scratching it off my list and heading upstairs in the mall to Johnny Rockets...sorry Bobby Flay.
(3)Cutie C.
love this place! food and shakes are delicious. the best tip i can give is to call in your order and u can jump the line. your food all ready when you get there. good food and great service. also sign up for the card because after your $100 dollar purchase,you get free burgers.
(4)David W.
Good burgers not great. Cold fries.
(3)Jessica D.
Such a cool concept and a great menu. The food was amazing...burgers were super fresh and cooked perfectly and the onion rings were awesome! The place was packed but I dont think we waited more than 10 minutes for our food from the moment we ordered to the moment we found a spot to sit. I am def. going back.
(5)Gen M.
Eh....they could take a lesson from 5 Guys. Burgers were bland and dry. Seating situation is bizarre. You pay and then wait to get seating. Then your food is delivered by a server. If you're unfortunate enough to sit at the curved counter you might be having dinner with a stranger. Very odd. I gave them 2 stars for the spiked milkshake.
(2)Charlie M.
Great selection of burgers, price is really fair. Been to BBP three times and each time my burgers were cook to perfection. Would highly recommend this place. My only complaint would be the wait and lack of available tables. I'm assuming the lines and waiting time will eventually get smaller as the months pass; this establishment is still fairly new and seems to be getting a lot of business.
(5)Billie F.
Came here on my cheat day and it was well worth the cheat. We were craving burgers and since my guy and I both love Booby Flay, we figured we should try it. We ordered the BBQ burger, sweet potato fries, pistachio milkshakes and onion rings. You wait on line, order and then sit down with your number. There a re a ton of different sauces on the table to choose from, the chipotle ketchup was my fav :) The food does not take very long to come out and they brought our milkshakes first. I am very picky when it comes to pistachio milkshakes and ice cream, and i think this place wins my number one spot (previously my favorite was from Bareburger) It was just the right amount of thick. Next our food came out. The fries were really good and came with a horseradish/honey dijion sauce that was phenomenal. The onion rings are thick and delicious. The burger was good (topped with pickles, bbq sauce and coleslaw). Although I liked the burger, I wish i had ordered a different one as it was very peppery. The fact that I wished for a different burger is the only reason that I did not give them 5 stars. The next time I will opt for the California Burger as i hear that it is delicious.
(4)Gail B.
We have been here 3 times and each time, I thought it was delish. Loved my burger... american cheese, medium rare... friend loved the burger with avocado... beautifully presented i might add... fries we good but not very hot... they were on the pass thru too long... attentive and caring staff... they came around 3 times to ask how everything was... and also replenished my iced tea..I like this much better than shake shack.. I will continue to go to BBP when I am in roosevelt field as it is too far from home to make a trip just for dinner.
(4)Paul F.
Wow, if you haven't tried it yet your missing out. One of the best burger places around. Great milkshakes, a burger of the month that are just amazing. Never too crowded BUT on the expensive side. The last few times I've gone the bill for two has been in the mid 30 dollar range. Again the food is great and the atmosphere is trendy and fun. Glad it's not too close to home or I would be broke, fat, and In heaven.
(5)Undercova A.
Leaving aside the hair I found under the goat cheese on my burger, the food here was a major disappointment. I had a turkey burger which was completely ho-hum. The patty was served on a wilted, very dry salad which had a some slimely leaves in it. The fries were very small and over cooked. I am not an onion ring fan, but my H is and he hated them.
(1)Lauren D.
I've been here twice so far and I really like it. I kept it simple and ordered the regular burger with bacon, sweet potato fries, and onion rings (this wasn't all for me). The sweet potato fries are some of the best I've ever had. The horseradish honey mustard sauce was amazing! I also liked that even though you only got 2 slices of bacon that was more than enough, since it was a real slice of bacon not just processed crap. The burger is very good and definitely on my list of top burger places. For people not so into red meat they have turkey and chicken burgers (sorry vegetarians no veggie burger but they do have grilled cheese). The onion rings were good but not great, unlike the sweet potato fries which I've been craving since I left. Although there weren't waiters, the staff that takes your order and delivers your food is polite and nice. Its definitely some of the best mood in/around the mall, but I probably wouldn't go to the mall just to eat there.
(4)Samantha K.
Came here while shopping at the mall yesterday expecting to just grab a basic burger. I was delightfully surprised at how delicious the burgers actually were! I would have to say Bobby's Burger Palace is much, much tastier than Smashburger and Snippers, yet not quite as good as Shake Shack (definitely comes close, though!) My medium rare burger was cooked EXACTLY how I asked and the meat was great quality. To the people in previous reviews complaining about weight gain...are you kidding me? You are eating a fat, juicy delicious burger. If you are watching your figure, you probably shouldn't have chosen a burger joint. They offer multiple different sauces for your burger at the tables and although not a sit down restaurant, the staff was very attentive in helping out as a waiter would. I will definitely be returning here for a burger, and not just when I happen to be shopping at the mall!
(5)Bruce W.
Got the Carolina burger. Quality ingredients but average flavor at best. Could have been slightly bigger as well. The sweet potato fries were great and my pistachio milkshake was an 8/10. If you treat yourself to a burger only once in a while there are plenty of better places to get a burger that will make you say WOW. BBP is just average.
(3)Michelle M.
My husband and I went here because Houston's was packed and we were starving. The burger selection was pretty good - different varieties. He had the Miami Burger (Ham/Cheese) while I had the Napa Valley Burger (Goat Cheese and Watercress) We weren't expecting much since it was kinda hype-y. Boy were we surprised! The goat cheese was not overpowering at all and the meat patty was nice and juicy. My husband never thought of ham on a burger.. the two flavors of meat blended so well together! Fries and onion rings are ok and everything was pretty reasonably priced! Chipotle Ketcup is freggin awesome :-)
(3)Katharine G.
The best eatery attached to Roosevelt Field. The lines are often long and it isn't cheap, but it isn't more expensive than most things in the food court. The burgers are always cooked well and even their turkey burgers are delicious. Their sides aren't that big, but cheap enough that you can order a selection and not break the bank. And though I shouldn't drink them while I am on my lunch break at work, their spiked shakes are fantastic.
(5)Tracie M.
My 1st visit to Bobby's Burger Palace @ the Roosevelt Field Mall was full of high expectations. I'm a huge BF fan. Love him on the Food Network and I've visited Mesa Grill and Bar American several times. But I'm a burger girl at heart so he had to impress me. I was impressed. I placed my order found a spot to sit and waited with anticipation. My Dallas burger came as I ordered medium with just enough pink and very juicy. The burger was tasty with enough crunch from the coleslaw and the fries complimented the flavor. I do wish there were a few booths scattered around the place for big groups but other than that thumbs up Bobby I expected nothing less.
(4)Joan R.
The ginger king of Food Network cooked his way into the hearts of Roosevelt Fields' visitors with his pricey but decent burgers and his cool quirky layout and decor of his burger palace. It's counter service meaning no tip . You order at the counter in the front of BBP facing the parking lot, receive a number, and the servers will bring you your food to whatever seat you manage to find. I really don't like to fight for my seats, or have to talk to strangers and negotiate with them about moving their food and their persons a few seat down so my group can all sit together. Unfortunately that is what will most likely happen, considering the amount of traffic the mall gets. When I've been here a couple of times, each time during the weekend, I had to awkwardly stand behind a group of people so I can swoop in and take their seats like a vulture at a carcass. The design of the place looks cool and full of character, complete with artistic photos of food, splashes of color, long winding tables, high chairs, and curvy long lights. However, seating is not very comfortable. There's a great selection of creative burger creations to choose from, many different flavored milk shakes as well a some "adult" milkshake, and a variety of beers and beverages, many of which you can refill at the soda fountain. The alcoholic beverages are very moderately priced but I haven't gotten a chance to try it considering that two burgers, a fires, and a soda is a little over $20 for my bf and me. Damn. The burgers were good but nothing crazy good. There are a variety of sauces available at your seat including chipotle ketchup, burger sauce, and mayo to name a few. -Napa Valley Burger $7.7 5 with fresh goat cheese, watercress, and Meyer lemon honey mustard. This is one of my favorite burgers in BBP. I love the flavorful goat cheese and the fresh watercress. Very flavorful and yummy. -Santa Fe Burger $7. 7 5 with queso sauce, pickled jalapenos, and blue corn chips Spicy meaty goodness. The blue corn chips get soggy though. -Buffalo Style Burger $7.7 5 with red hot sauce, blue cheese dressing, and watercress If you like buffalo style anything you would like this. Creamy, yummy, and packed with heat. -French Fries $3.00 with bobby burger palace fry sauce Mediocre french fries. Not worth $3. Sweet potato fries are available for $3, but I had bigger tastier portions of sweet potato fries elsewhere at the same price. -Beer Battered Onion Rings $3.00 with honey mustard horseradish sauce I'm not a fan of big fat onion rings, I much prefer the skinner crispier versions. It has a nice subtle beer flavor. It's not superior over diner onion rings. Don't let the celebrity chef name fool you into thinking these burgers are little morsels of heaven. I do prefer to go to this place rather than the Red Robins, opposite of the mall and across Old Country Rd. Compared to Red Robins the Bobby Flay's burgers are slightly cheaper and has better quality. Either way, BBP is a convenient spot to have sit down in a quirky trendy setting and have some good eats with friends.
(3)James S.
The food is good but over priced. Also the service is really terrible. The girl on the counter have atitude problems. Our burgers came before our fries. We ate the burgers and was still waiting for our fries. Also The bathroom was dirty.
(2)Angela S.
Great burgers and even better shakes
(5)Kalisha E.
Off the chi-zain. For real. I went here once and had the Dallas burger and their signature margarita, and was hooked. Then, in conversation with the cashier on my second visit, I found out this is Bobby Flay's dig. Sweet! I know he has Bar Americain + Mesa. Bobby, you're alright by me. The taste is on point here. You have to try the different sauces - the jalapeño relish is goooooood!! Plus the chipotle ketchup and burger bbq sauce. Everything I've tried is great, including the sweet potato fries and onion rings. If you're looking for somewhere to dine in Roosevelt Field, definitely try Bobby's. You will cry if you try the food court and miss out on this place. The staff is great also.
(5)Gilbert T.
This place is good for gourmet burgers that aren't your typical (cheese/ham)burgers, although you can order them. I usually get the Bobby Bleu Cheese Burger cooked Medium and it never disappoints. I usually like the jalapeño sauce on my burger for some added heat. I also always get the sweet potato fries with extra horseradish sauce on the side. Yummmm. The atmosphere is eclectic and modern looking. Have someone from your group look for seats since the place can get really busy. There are some gnats flying around which I am not a big fan of. Often times the servers will drop things and it is not uncommon to hear a plate or glass shatter on the floor.
(3)G L R.
Bobby's makes a great cheeseburger. I have been to this location a few times now. They are pretty consistent. They cook the burger to order. And I love that you can have potato chips on the burger. They also offer a nice variety of toppings combinations, but I usually keep it classic. Their french fries are good - they have both regular and sweet potato. And their sauces are good. Bobby's is a good reliable burger joint.
(4)Mary W.
I was looking forward to a great burger because it was Bobby's Place but all I tasted was salt - the burger was so salty I was so disappointed The next time I went to the Shake Shack
(2)Chef P.
Since coming to this country from France, I have become addicted to the American Cheeseburger. I go to them all 4-5 times a week. I didn't go to Bobby's Burger Palace when it first opened becuase the initial reviews were pas tres bein (not so good) But wow, these may be the best American burgers on the planet, certainly better than any other place I have been too. I only order doubles, and Bobby's makes them rare, the way beef is supposed to be eaten. Since my first visit, I've been there about 30 times. They don't get "rare" right, and one time the Manager tried to tell me a well done burger was rare and how burgers are supoosed to be made. He offered to redo my burger, and it came back well done again. Luckily, I had my meat thermometer with me (I am a chef) and was able to get the Manager to agree they were not rare. He gave me a coupon for two free burgers. I can't hold a grudge because of a human error. The little pink alcoholic drinks are "rock on dude," a phrase I learned recently. The fries and onion rings are tops too. Go there and enjoy!
(5)Leah P.
Probably won't be back. Here's why: 1.) Layout: Despite having a facade that faces the parking lot you have to walk into the mall for entry. Ok. cool. But then you walk back to where you came from (the part of the restaurant closest to the lot) to order. Fine. Then there's all those "velvet ropes" (not the velvet kind, the adjustable movie theater kind) that direct the line, only you can't really see the menu before you enter the maze of ropes. No checking out the menu, deciding against it and making a quit exit without toppling people and climbing ropes. Did I mention you can't exit using the door near the parking lot? Also, if you're going for takeout and it's busy there's really no where for you to stand without feeling like you're standing in the middle of a high traffic lane. 2. Cleanliness: Crumbs everywhere and the place was just beginning to get full. 3. Quality of food: I like it better than Shake Shack but that's not saying much since I dont get the hype behind that joint either, I had the September special Cheyenne burger which had cheddar, bacon, bbq sauce and crispy onions I believe. It was good, but not good enough to bring me back into that difficult parking situation. Fries were forgettable and none of the ingredient combos on the regular burgers seemed particularly good. Either uninspired (potato chip burger, anyone?) or they sound like they'd be gross (there's one burger in there disguising itself as a Cuban sandwich). No Thanks. It's a shame too because I'm a huge Bobby Flay fan. I'll be at PS burger if anybody needs me.
(2)Joe P.
Very disappointing! The burgers were nothing special. The burger sauce was tasteless! The fries were just that, fries. I could have gotten the burgers at" 5 guys" and been more satisfied. Don' t waste your money here!
(2)Sung K.
eh. seriously. I could make better burgers. It's a pretty good burger, but the toppings definitely overpower the taste of the meat. Buns were soggy. Sauces they give you, really are terrible. Yes, even the chipotle ketchup. Not really chipotle-y if you ask me. Good burger. But could be a lot better.
(3)John S.
Best burger ever, its juicy and at a good price. If your hungry skip the fries and get two burgers. I've eaten so called special blend burgers made with shortrib and all that good stuff. Doesn't compare to this place, and I see people are comparing this to shake shack which is a joke. Shake Shack is one step above McDonald's. For and extra 2 bucks your can get your burger cooked to the right temperature.
(5)R M.
On our way back from JFK we were hungry and didn't want to go all the way to W. Babylon without food so we decided to go to BBP my wife has eaten there before (I sat and watched because I was getting blood-work done the next day). This time I'll be eating. I got the Palace Classic Burger my wife got the Bobby Blue Burger, French Fries and a small soda... It cost about $21. and change. We got our food and it was cooked perfect, medium, nice pink center and the fries... you cant stop eating them even when you know you should. I will continue to go here when I crave a good burger. And don't forget to tip the servers they do a great job!
(5)Caleb P.
Bobby's Burger Palace's functional and decorative seating, coupled with a eye-catching color scheme, is an in-your-face invitation to passerby's looking for a place to enjoy a quick lunch. Bobby's menu is a familiar one; once you know one burger joint menu, you know them all. But unlike your typical burger place, Bobby's offers a variety of different condiments paired with your burger and side. The meal's presentation is a very simple one; no-nonsense and straight to the point, almost to the point where it is even spartan. The variety of the burgers come from the ingredients that goes into them. To err on the side of caution, it is difficult to say that these burgers are outstanding. It is certainly difficult to say, "I would come to this place again", but if I happened to walk by Bobby's I certainly would not discount it as an option. Again, the place has it's merits: it is a great place for a decently large group, and children will love the decor (I certainly did) and liken it to a Chuck E. Cheese. A burger will be a burger, but Bobby's Burger Palace is certainly a piece of eye-candy.
(3)Steve C.
Pros: Burgers are cooked well. Fries and Onion Rings are good. Like the different burger sauces (chipotle ketchup is my favorite). But I can't figure out a good sauce for the sweet potato fries. Like the ordering system. There are hooks under the table for your jacket or bags. Cons: Buns are too soft and gets soggy. Being at the mall it gets very crowded. Bobby Flay I still like Burger Spot better.
(3)Reynel R.
The best burger I eat. They got good service, good drinks, good presentation and over all good food. Bobby's restaurants are the best in looks and food, presentation and service. I love going to them.
(5)Tommy H.
I'm a huge bobby flay fan...but for him to put his name on this type of burger chain? really?? not impressed at all. seating was awkward as I felt like I was sitting with strangers. the burger was small and the sauces at the table were boring. no regulars BBQ sauce. and the food doesn't come with fries unless you order them seperately.
(1)Samantha J.
Went to this place on lunch to get a burger. usually you would think at a burger place they know what medium well is. unfortunately when I went to eat my burger on lunch it was literally "rare." too bad.
(1)Salvatore S.
I like it...nothing special at all. The first time I had BBP was at Mohegan Sun, and it was much better there. It's like they don't put any effort in at this location. Soggy fries make me want to rate this place a 2, but the spiked shakes bring it back to a 3.
(3)Natalia D.
Love bobby's BP ! sweet potato fries with honey mustard must I say anything else! they are amazing! also get your burger crunchified!
(5)Deb W.
This place is much better than the Shake Shack Hands down.
(5)Jared K.
If you want to eat at an upscale Five Guys, then this is your place. You walk in an order from a menu of various burgers, sides and drinks. Then you pay and get a number to put down at the table where you sit. The seating is more like cafeteria seating. There are long straight tables and a few curved tables. If you don't mind sitting next to strangers then it's cool. We waited 30 minutes for our food because people would randomly advance the LCD monitor with the orders (like at a McDonald's) and the servers cannot see the numbers on the table. They end up walking around looking the these little 2" x 2" number squares on the tables. After complaining that others, who sat down after my party, had been served and that we were still waiting for our meal, the manager delivered our food. I then pointed out the issue with the order screen and how some of the staff will walk by and advance an order without delivering the meal. The manager saw this as well when she watched for a bit. She ended up giving me a free meal for the wait that I'll never use. There's nothing special about the burgers that will make me want to return. The seating it HORRIBLE and the number system for meal delivery is a stupid idea. If you want a burger in Roosevelt Field Mall, go to Johnny Rocket's or Wendy's at the food court!
(2)Cynthia M.
Can only review the vanilla malted milkshake here, but that was A-OK. Creamy and delicious, it was perfect for a midday snack while hanging out at the mall. I did get to taste a couple of the sauces as I sat at the table waiting for the shake and those were delish! I would definitely come back and check out his burgers. He seems to love his cheese, as do I!
(3)Terry B.
More like 4.5 really. We had the day off, so we caught them at opening hours at 11. The prices were extremely reasonable, the service was very attentive and pleasant. Burger was tasty and the onion rings were awesome. Next time I'd order my burger medium rare rather than medium. Other than that quibble this place is a total keeper. After a second trip I found out that they really still have issues with doneness. This time I ordered the burger medium rare, but the only thing they heard was "rare." Next time I'll order medium and send it back if it is cooked completely gray in the middle.
(4)Nick S.
For a Burger place the burgers were nothing special at all...Undersized, overpriced & just not that tasty..The fries were ok & the onion rings pretty good. I didn't have a shake so I can't comment on them but I definitely wouldn't go back. Bobby should be embarrassed to have his name on the place!
(2)J K.
SPIKED MILKSHAKES!!!! The burgers are good too.
(4)Alyssa K.
Ever since I saw Flay jump on his cutting board in the original Iron Chef and get his ass handed to him by Morimoto, I never really liked him or his arrogant-looking mug. And after trying his Burger Palace, I can say that I still don't. I got the Bobby's Blue Burger with an order of regular fries. The fries were just average... most were a bit soggy, but they were at least served hot (the people next to us complained that theirs were cold and had their first order sent back) and they were seasoned well (with the exception of a few that had a ton of salt on them). As for the burger... while we were waiting, I saw that the burgers were on sesame-seeded buns... like LOADED sesame seeded buns, and I got really excited. I love sesame anything... bagels, breadsticks, etc. But then I got my burger. The patty was juicy and cooked well, the bacon was nice and crispy, and the blue cheese wasn't overpowering. But the bun... my God. My bottom bun, I swear, wasn't more than 1/16" thick. And on a bacon blue cheese burger, piled with the obvious, plus tomato and lettuce, the bun just had zero chance of holding everything together. I sloppily ate the first half. The second half, I had to use a knife and fork to eat it. The bottom bun had basically disintegrated by that point. If there's one thing I hate, it's extremely sloppy foods, and this was definitely one of them. How can a burger joint not use buns that can support the ingredients they're meant to hold?? Even McDonald's uses sturdier bottom buns than BBP! The taste wasn't even anything special, and I certainly didn't think it was worth the $7.75. I didn't "crunchify" my burger (getting potato chips on top of my burger), but I am confident that even that gimmick wouldn't have improved my BBP experience. As for the sauces, I think the dip they provided with the fries was Thousand Island... but whatever it was, it was SO runny. I found it a bit bizarre to see it served with the fries. And for someone like Flay who uses a lot of chipo-til-lay (as he incorrectly pronounces it) in his dishes, the chipotle ketchup didn't pack that much heat or flavor. It was meh. The burger sauce... nothing that special, either. I tried my burger without the sauce, and then with, and I didn't notice a significant improvement. The large half pickle that came with the burger was nice, and my lemonade was refreshing, but the meal overall was a disappointment. I have plenty of other favorite burger joints on my list that I would repeatedly go back to before coming back here. By the end of my meal, I somehow got Daym Drops' "Dayum Dayum Dayum" ode to Five Guys stuck in my head, and it had me wishing I had eaten there for dinner instead.
(2)Jess N.
Pretty solid burger spot. I had the bobby blue, a pistachio milkshake, and fries. One thing I must say, you can definitely split that milkshake, and those fries. I struggled to finish both after eating my burger. My friend got the classic, and said it was great. 1 star off for the margarita machine being busted, and for the ladies bathroom water turning scalding hot randomly, no bueno. The manager was really friendly and social, he offered us drinks on the house, and came around plenty of times to make sure we didn't need anything.
(4)Lawrence K.
Went there this past Monday. Good is still amazing. Unfortunately they have a fruit fly issue in the dining room and I noticed non food grade fruit fly traps near the soda machine. Definitely a health hazard. Once this is fixed I may go back again.
(2)Jonathan A.
This review more about the service I received... I been in Bobby burgers a few times, Bobby blue burger and dallas its a must to try but what made me come back to this place aside from the burgers are their shakes. Back in 2/8/14 I decided to try their online service to order and just go there to pick up. So i ordered a burger with a coconut shake (remember shakes are why i returned to this place) Online experience was good, pay and received an order# and pickup time. As soon as I arrived to pick up, the place has its pickup designated area and its walkin customers area. I felt ignored for 5 min because no one ask or acknowledge if I needed anything. I had to ask one of the waiters and pretty much was told to wait... Minutes later I was asked for my order # and told it was being prepared. When order came out it was just the burger, when I asked for the shake, I was simply told they ran out of ingredients for coconut shake, I asked for a different flavor but also ran out of ingredients and only were able to make chocolate... I just had it by then, i just asked for a refund on the shake... The cashier did not know how to process an online return on their POS system and had to call a manager. Manager comes, asked me if I had any problem, explained the situation and only said "yeah we ran out of it. Sorry" on a linear tone without any expressions it felt scripted... Got my money return and just left... Oh yeah, the burger was dried and medium rare when online was ordered as well done... Sidenote: it could have been a better experience if 1) your kitchen supplies and online order are integrated so when "you run out of supplies" online at least can be grayed out or out stock can be shown when ordering an item 2) a bit more of attention to everyone who walks into your doors, those are the ones who will bring, promote or detract your business 3) a better t trained staff and more emphatic management team... At least pretend youre sorry when an order gets screwed up Just gave you pointers to improve your business... Youre welcome!
(1)Vicky H.
i'm not a huge burger fanatic, but if i were craving one i'd pick this place first! love all the special burger combos & sweet potato fries. minus 1 star for not having a veggie burger option tho :(
(4)Bobby B.
First time to see a burger joint that serves alcohol! Still trying all the various burgers and it seems all are my favorite (have tried 6 styles and counting) ... very clean, nice atmosphere, price is reasonable and it is next to the mall. What more can you ask for? Parking is not a problem. I can see this place great if you want a different kind of burger (VERY different from your stnadard McDonalds, Burger King, Wendys).
(4)Charlie P.
Not impressed with the overall variety on the menu. Burgers were good quality and sweet potato fries were great. Not crazy about the seating arrangements...you have to share tables with other people and a lot of seats get wasted. If I'm in the area I may get it again but many other burger places are better.
(2)Phil M.
I'm giving this place 2 stars due to the fact that the shakes were really good. Maybe even better then Shake Shack IMO but the burgers? The burgers were tasty without a doubt but figure out something to do about these grease soaked bottom buns! It almost made it impossible to eat. The fries are good but I recommend the sweet potato ones. The honey mustard sauce it comes with is outrageous. Much better then the original fries. All in all I have tasted better. The service is utter chaos. You walk in, order your food and if you're lucky get a seat among the tables with everyone else and wait. It's a stupid setup. I hate it. You then put a plastic number where you're sitting so the employees know where the food goes. I watched in amazement how not 1 person knew where the food went for each person. It was comical to watch people stand up and wave for attention to get their food. They had to walk around everywhere to find where they had to go. I also watch how patrons had to clean up the area around them (including me) because no one did it while they waited. When we sat they asked me if this was our stuff!.. Really?! No its the stuff you and the others didn't clean up to sit here. My shakes didn't come so that was another disaster that took forever. Just when we finished the cramped area that we ate our food someone came over and asked almost begged if we were done. I can tell she was happy like the rest of them. Good Job Bobby Flay! You blew this one! Make it a sit down restaurant and I think it could be a 4 to 5 star rating.
(2)Rich L.
One of the best burger places ever. The atmosphere is trendy and retro at the same time. The service staff is extremely friendly, they give you what you want, and regardless of what you ask for, the food is amazing. The Dallas Burger and the Palace Classic are my favorites. I also highly recommend either version of the fries, along with their great sauces. It seems like they want you to enjoy your experience here, something that seems to be lacking in a lot of restaurants nowadays. This place is definitely a regular for me.
(5)Iris K.
Amazing burgers! incredible fries! always great service. Been a fan since day one very easy to find and great prices. I met the vendor who buys the meat for BBP one day when I was their for lunch and he told me what a quality product they buy. It was his first time at BBP and asked me what to order,as I sat a few tables away I watched him take his first bite and then proceeded to have the biggest smile on his face!!! Another BBP fan. They want you to be happy and make sure your visit to BBP is a great one this is true because I have been given complimentary fries by the staff !! Who does that?? pickles are really good too and me personally not being a big soda drinker, I always have one to go along with my burger and fries.
(5)Antonette L.
I'd like to give this place 3.5 stars, but that wasn't an option. A friend told me that Bobby Flay opened his burger place in Roosevelt Field Mall, and I was so excited that I made sure to make it over with 48 hours of finding out! I figured I'd never make it because I only knew of the one in New Jersey. My boyfriend and I went around 7 pm tonight (a Tuesday) and it was busy but not too busy. Not fight someone for a table busy or anything. Decor was cute, lots of colors and modern. First you order your meal, and then you take a seat with your number, and someone will come and deliver your meal to you. I got the Dallas Burger with sweet potatoes fries. My boyfriend got the Canadian burger (the special of the month) with regular fries and a black and white milkshake. After we ordered, we sat down and chatted for a few minutes while we waited for our food. About a five minute wait, not bad at all. There are lots of different sauces on the tables to try with your burger and fries, which I was excited about. They had Chipotle Ketchup, regular Ketchup, Burger Sauce, Jalapeño sauce, and yellow mustard. First we got our shake ($5.00), the black and white - chocolate and vanilla combined (I have a horrible habit of not ordering things, and then eating my boyfriends food). It was good, it tasted kind of like a chocolate chip. It was pretty thick, tasted like an upgraded frosty. They had some other interesting shake flavors, which I'd definitely like to try sometime. Food: The Dallas Burger ($7.75) - Spice Crusted/Coleslaw/Monterey Jack/ BBQ Sauce/Pickles. This was pretty good. I liked it. I experimented with the sauces that were on the table, because I didn't really taste the BBQ sauce that came on it. First I tried the burger sauce, and it was eh. I put on the Chipotle Ketchup, and that was AWESOME. I loved that. Sweet Potato Fries ($3.00): These were good, they were sweet potato fries. It came with a dipping sauce, honey mustard horse radish. I liked the dipping sauce, but it was a little liquidy. It didn't really hold onto my fries. Interesting and pretty good taste, though. I just ended up drenching everything in that Chipotle Ketchup sauce 'cause I liked that one best. The Canadian Burger ($7.75) - White Cheddar Cheese, Canadian Bacon, Maple Mustard Sauce. My boyfriend really enjoyed this, and had a really good mustard/maple-y flavor from the sauce. He said it was awesomely juicy. He didn't think that his burger needed any of the sauces from the table, unlike me. Regular Fries ($3.00): I asked my boyfriend to describe them and he said "they were just alright." Said they needed more salt, but they had a good crunch at least. He was extremely disappointed in the sauce that came with it, the BBP fry sauce. Mine was liquidy, and he his was extremely chunky. It was kind of odd. It was orange and it had some familiar flavors, but when I tried it, I couldn't put my finger on it. Overall, I thought it was good, the place was cute and the servers were friendly. Service was good, they clear plates away for you and ask if you want refills even though it's really casual sit-down. I was a bit disappointed in the sauces, though. Knowing that it was a Bobby Flay place, I had high expectations for them. I guess a good burger is just a good burger, but this didn't give my mouth a firework explosion. Not bad enough to hate on it, just think I was a bit let down. Glad I made it to BBP, but I'm not rushing back. Maybe I'll be back, maybe I won't. I won't be taking a random trip out to Garden City just to have a burger, unless I get weird-like pregnancy cravings.
(3)Chrissie S.
What?!? Let me find out that BBP opened at Roosevelt Field. No longer are the days where we would need to travel into Jersey if we're craving a great burger. Though this joint is slightly smaller than the one we usually go to at Bergen Town Center. Same set-up where you can't get in unless you walk out the mall and enter through their separate entrance. How to find it in the mall? Dependent on which side you are coming from, make a left at Red Mango or right at the Aerie store. We went on a Saturday afternoon around 2pm and the place was pretty packed but by the time we ordered, there were plenty of seats to choose. It is choose your own seat and place the number placard wherever you're seated so that the servers can find you. The staff were extremely friendly and always checked in on us. Don't forget to ask for utensils if you want to cut your burger in half before devouring (they do not automatically give them to you unless you ask). I got my usual LA burger and it was delish except the line cook must've sprinkled too much salt/pepper mix at the end. I took apart the burger to see why I was eating so much salt and found that they over dashed it! Told the server who then told the cooks in the back which was nice to know that they take care of their customers complaints right away. I absolutely love the guacomole relish that comes on the LA burger which is why it's my fave. The hubby had the dallas burger who also really enjoyed it too. Our onion rings to share as a side were thick cut and sweet-battered heavenly goodness (see pic: yelp.com/biz_photos/MrBa… ). I hope they stop over-dashing the seasoning and keep up the great service. I don't think the short lines will last though, since probably not everyone knows that it has opened. But it doesn't matter, I would still wait for their yummy burgers and onion rings.
(4)Kristy T.
So, this may not be the BEST burger out there, but it's good enough for me to want to go back. The combinations that Flay throws out are fun and tasty. The patty is always nice and juicy, with tons of flavor, and the toppings are really good. For example, the Santa Fe is topped with silky queso with peppers and blue corn chips. I mean, what's not to like? Everything is cooked to order so everything is super fresh. The shakes are delicious, even the spiked ones are good. Yes, it's a bit pricy for burgers. For the same quality burger, you can probably just go to Five Guys, but let's be real.... you're really paying for the fun topping combinations... like water crest dressed in lime and honey mustard and goat cheese!
(4)Jeannette R.
I am a big fan of Bobby Flay, I really am...but I don't think it was the best burger I ever had. The size of the burger is pretty small and I'm kind of disappointed he used iceberg lettuce. I really thought this would be a more gourmet burger place :-(
(3)michael f.
Really, 4.5. Like it's predecessor out in Smith Haven Mall this place really nails the burger experience. The burger and shake options are awesome. And you can tell the ingredients are top notch. The place feels like Food Network took over a Burger King. The burgers are juicy and cooked just right to order. The shakes have great flavor, not a strong syrup taste like some places. And the texture is spot on thick, plus they use oversized straws, a little detail that makes things that much better. People complain about the seating arrangements, but that is just because they are anti-social Long Islanders, suck it up and be personable. I give the Smithtown location 5 stars because it is not as busy, so the service is better. But both locations offer up one of the better Burger/Shake combos on the Island. I hate Bobby Flay... but damn he makes a good burger joint.
(4)Jimmy W.
Bobby burger palace- so I never had bobby burger before so I gave it a try. It's totally new to me because I never had mr. Flay food before. I had the la watercress burger, miami burger and sweet potato fries. La burger was so much better than the Miami. La was more settle and sweet with the avocado. The Miami was too mustard and peppery tasting. The yam fries were awesome. Not too sweet or salty. The decor is nice. Very close together seats because it's a long curve or block seating. Each burger was around 8 dollars. Fries were about $3. My total with a drink was $20
(3)Solomon C.
Eh... I'm not a fan of sloppy burgers. It's not bad, just not great and not worth spending nearly $20 for a big burger, fries and a coke. The seating arrangement isn't very nice either. You've got long tables with benches on both sides and it's hard to accommodate you and your friends because seats are spotty. You're likely to end up between two strangers. Not a bad place but I don't see it's purpose. Won't be back.
(3)Paul D.
For a great burger stick to Shake Shack or better yet, Five Guys Burger as this place is definitely not up to snuff! Bobby Flay should seriously be ashamed to have his name on this place! I came here on a Monday night with 5 of my friends and while the place was not incredibly busy, the kitchen managed to mess up or cook incorrectly 4 out of the 6 burgers we ordered. Additionally, almost none of our food, drinks, fries came out together although we had ordered them as such! While 4 out of the 6 burgers were cooked incorrectly (a well done being blood red or vice versa), the most worrying thing was when a chicken burger (which was meant to be a normal burger anyways) came out and was not completely cooked! A beef burger being cooked medium, well or rare can be dealt with, but to have a piece of chicken not cooked through is completely unacceptable! In the end, none of the burgers (which finally made our table although at various times; for example I had finished eating when my friend was just getting her burger with her spike shake arriving 10 minutes later) were exceptional! While they tasted fine, the price did not match the quality received and I would suggest that you find another burger place to really get the most for your money! Or you could always make one yourself using the Bobby Flay cookbook!
(1)Chris T.
A nice experience. I've heard very so so things about the one in smithaven mall but I caved in and gave it a try. I decided on the Napa Valley burger and was actually very surprised at how much I enjoyed it. The flavors blended beautifully and it was just a great burger. They also have fantastic fries which i could not stop eating and I've heard the shakes are incredible but I did not indulge. The place isn't cheap for a burger but would say it's a contender in the best burger around department but it would fall short of being number one. I love the way the tables are set up and the place just looks great. Stop by and give it a try, they make a pretty damn good burger.
(3)James K.
Awesome place for lunch for some really good tasting burgers of quality.
(4)Crystal P.
it wasn't bad. I just like Houston's burgers better. the service was good and the chocolate shake was good. fries were good too.
(3)Kevin F.
absolutely unique and undeniably phenomenal. prices are just right. $7.75 for a specialty Miami Burger. Houston's around the corner, its $16 for a cheeseburger. so we ventured around the corner and found heaven. could have done more with the fries, but the Onion rings were terrific.
(5)Rachel G.
Wonderful burgers. 100% better than shake shack
(5)Debbie E.
Great burgers. I love the atmosphere and clean place to eat. I love the fact they bring the burgers to you. Love the green swinging chairs felt like a child eating a great burger.
(4)R.B. D.
Bobby's is a great place for a good burger in this melee of burger joints popping up on every corner. There are several protein options and different regional types of burgers. All in all, it was a well cooked and tasty burger served by excellent staff. It is actually quite reasonably priced, something not expected from a Bobby Flay joint. I'd definitely steer you to Bobby's over many other fast food joints it you are a burger aficionado.
(3)Rob D.
Love the Crunch Burger and cactus pear margarita.
(4)Ray I.
First impression is everything. I must say I was pretty hesitant to try at first, thinking it's just another burger joint but after the first bite of the Bobby Blue...man o man, my stomach was jumping for joy!
(4)Matthew M.
I have to say the burger my son and I had were both pretty great tasting,..he had a shake which I tried that was nice and the fries were first rate. My only problem is that you find that you end up paying over $30 bucks for what is essentially a hamburger lunch... So yeah it was good but I dont know if id feel the need to go back...sort of like what I thought of the Shake Shack down the road.
(3)Julie L.
The first time we went to BBP we walked away and went to a different restaurant because we didn't want a "fast food" experience. Next time we came during lunch on a weekend. Yup, stand in line, place your order, get a number, get lucky if you can find a seat. The seating is a little awkward with these long curved tables with chairs on either side so you might be sitting and eating facing a stranger. In reality it was less uncomfortable that I imagined. The first time I ate there I had the Napa burger, cactus pear margarita and an order of fries. The napa burger, delicious! Cooked the way I like it, medium rare, with goat cheese, watercress, honey mustard. What's not to like? I enjoyed it and it was a very good hamburger. The margarita, not so much. The tequila they used had a fairly strong agave flavor which I found a bit too much. Plus it's bright pink which caused my friend Frank to break his "never drink pink" rule. The up side is that we got to ride him for the rest of the day for going over to the "pink side". Fries are yummy and cooked perfectly but the order is huge. One order between two of us would have been fine. Second trip my husband and I got different burgers and swapped halves. We ordered the burger of the month for Feb. which was the Louisiana burger and the Philadelphia burger. The Louisiana burger was awesome. Spicy, flavorful, juicy, burger heaven. The Philly burger, not so much it was under seasoned, a little dry and though there was some very nice mustard on the bun it was put together so sloppily that you didn't get the mustard and pepper in each bite which was what it needed to make it more flavorful. He got a vanilla malted which was delicious. Really, it was perfect. He had a raging brain-freeze for most of lunch but it was worth it. We split an order of fries but it was still too much. I can't decide if I like the sweet potato or regular fries better, they're both very good. The onion rings are cut very wide and were a bit awkward to eat so we probably won't get those again. Yes, I'll probably go back. I really like the burgers and the combinations are so tempting but I won't go back often. Too many calories, too little ambiance, too much waiting on line and it's at the mall, I hate the mall.
(3)Marilyn M.
I was there December 2011, made a stop for shopping before heading to Boston. I came accross the place by pure coincidence. It wasnt till i took a time to look around the restaurant that i noticed the pictures of Bobby Flay , i was quite excited as i wacth the food channel a lot and knew who he was. I can only speak for the burgers , sweet potatos fries and the vanilla shake. They were the best i have had. Very very good, prices are a little high but then again, it was a one tiime thing. But yes hamburger are great, service was ok, but then again they are all high school kids. I have no complains, they were still nice but in their own little world. But the food was excellent the best burgers!!!
(4)Enrique S.
The setup was nice. Different, but nice. I enjoyed the burger selection and variety. It's a good burger place to stop and grab something while shopping at the mall. I wouldn't recommend it as a romantic date place or even a family restaurant that I would frequent, but it's definitely worth stopping in. Again, the burgers were good, although one of the burgers we ordered was definitely not cooked Medium-Well as we ordered (very pink inside). All in all, you should definitely stop in for a quick bite to eat.
(3)Tommy S.
Not worth it. The fries were pretty bad (cold, bland), but not as bad as the horrible "fry sauce" they give you to dip them in. I love unique and distinct flavors, but this was just gross. I had a Buffalo Cheeseburger. I have to admit, it was decent, but it was about half the size of a P.S Burger! For the same price as a burger here, you can get a large burger AND fries with MUCH better ingredients at P.S. Much better service too (the guy taking our order here was rude and impatient). We actually only came here because it was Sunday and P.S. was closed. Boo! We won't be coming back if we can help it. Also, it's really small and finding a table can be a chore at such a crowded mall.
(2)robin d.
Decent burgers, thick a flavorful. Shakes are great. Fries merely ok but the onion rings are amazing.
(3)Rachel G.
ummm.... so why are all the guys that i saw working here, gorgeous. and im supposed to eat around that ughhhhhhh. lol it was decent, i was afraid it would be lame considering its connected to the mall but it was a pretty good burger. and it was cooked exactly to my liking.
(3)Eric B.
Get ready to make friends, with unique seating configurations you will be next to a stranger. Great combinations. Try burger of month. Sides are good. Go for a spiked shake.
(4)Ryan K.
Burger selections are good at Bobby's. Some of the sides are questionable such as the onion rings. I am a big fan of the double chocolate shake, which is a great indulgence!!
(3)Rocco G.
Had the Philadelphia burger,French fries, onion rings and a beer.The burger was perfectly cooked... Very good! The fries were good, I will do without the onion rings next time.There were good but nothing special...Overall the burger was Delicious!! Would come again..
(3)Jay D.
Meh. I like turkey burgers, but not the one here. Frankly I thought it was gross. They by accident gave me a regular beef napa burger, which was good, but they messed up my order. The family thought the burgers were ok, nothing to rave about. Shakes were good.
(3)Veronica P.
Good food! Not a big fan of no being able to build your own burger but overall it was good
(4)Komal M.
Loved the Dallas burger. Excited to try the others! Went on a weekday and it was PACKED, though the wait wasn't very long. Had a great meal and a great time.
(4)Latoya C.
Who doesn't want a spiked milkshake? That's what got me through the door. Once I was inside I figured I should order a burger to go with my milkshake. What a good choice I made.
(4)Charles E.
I just had to write an update. I'm moving Bobby's place up from 4 to 5 stars for one reason only the $5.00 frozen Pear margarita. I don't do frozen or fruit drinks but I kept seeing the reviews about them. All I can say is wow these things are strong. These things alone will have me stopping back here just for the drinks, I wonder if they serve them in togo cups,,,,,,.
(5)Sasha E.
My favorite burgers around! Great sesame seed buns, Awesome toppings and the shakes are delicious. Simple but great.
(5)Marc W.
The burger was excellent, I ordered it rare and it cam out rare. That is indeed rare. It is a problem when the mall is busy, there is only one cashier and you do have to walk out of the mall. Anyway the food was excellent and I mean that on a general level not just versus the other food in the mall. Get your burger crunchified.
(4)Sascha M.
Tried this place out when shopping with my mom and we were hungry for lunch. They have spiked milkshakes super amazing. I had the mocha kaluha one which was so good. We decided to try two burgers and also split an order of fries. We had the Dallas Burger and the Santa Fe burger both of which were good. My only con is that the burgers weren't super pink in the middle and it's probably pretty crowded if you come on weekends, but we came at 2:30 during the week so it was fine.
(4)Eric K.
Good burgers. Decent price.
(4)Christina D.
Always worth the trip!
(5)Erin N.
I work in the mall and i didn't know this place existed. I heard so many good things about this place from school friends so decided to eat here without expecting much at all. Service is amazing! Its great if your in the mall doing some shopping and want to eat out but not at the food court. The setting is like a regular restaurant, they serve you they have waiters and such. Their sodas actually tastes like real soda and not some watered down version of coke. I love their sodas haha! The burgers are great too I just wish they would have more options or make your own haha! Loved everything about this place, I'd totally recommend this to anyone who's in the area and just want a bite to eat but not pay the crazy price.
(5)Laura G.
mango milk shake was AMAZING. goat cheese burger was pretty good but nothing crazy i'd never go out of my way to come here but if i'm at the mall sure why not fries and milkshakes were better than the burger i had.
(3)Gloria C.
Underwhelmed. First and last time I'm trying this place, doesn't hold a candle to Shake Shack. No special sauce on the burgers, lots of burger sauce confusion, the dipping sauces for the fries don't complement the fries well. But on the other hand, the fries and sweet potato fries and nice and crispy on the outside. Decor also looks dated, especially with the laminate counters/tables. I realize this may be deliberate, but definitely not a hip, socially conscious vibe.
(2)Yolanda D.
Great burger. You can have chicken or turkey burgers instead of beef if you prefer.They have great fries and onion rings. The price is reasonable because they have a variety of condiments sauces and types of burgers. Also the frozen drink margarita is abour five dollars it is strong not watered down and hits the spot.Free refills on your sodas from the fountain, you get it yourself. Also definetly should get any burger CRUNCHIFIED. That means they put a whole bunch of bits of chips on you burger. Wow delicious. I always get it crunchified. The place is modern yet retro.The only thing is that you have to get your own seating after you order and at times its crowded and you sit / share tables / seats with ohers.Also I have been to the one in suffolk I think that one is just a bit nicer in terms of the customers.
(5)Shannon D.
This place is not impressive. The food is not the best quality especially for the price. The place is always loud and packed which is expected for this mall but the restaurant is so dirty all the time. Ive been here 3 times to visit a friend who worked here. If it wasnt for her id only give it one star. This place is way too understaffed. I believe if they had enough busers, cooks and cahshiers this place would be a lot better
(2)Kate M.
Don't usually have high hopes for burgers - especially at chain places - even if it is Bobby Flay. This place really surprised me! I like a rare to medium rare burger and 90% of places tell me they can't do it. It's always well done or medium well. Honestly there are times I wonder how bad E-Coli could really be - is it as bad as these cremated burgers, maybe not? I have to say THANK YOU Bobby Flay! When the girl at the register told me I could get it a true medium rare I was shocked. What arrived - was actually a medium rare burger! I mean shockingly, perfectly cooked. So was my friend's medium burger - light pink and juicy. The onion rings are great and the sweet potato fries are spot on with a nice dipping sauce. Normally I'm not into the whole sitting with folks you don't know - maybe it's the New Yorker in me, maybe it was one too many family style meals on childhood vacations in Lancaster - but this was great. Everyone around me loved their food. Wait wasn't bad. Took about 5 min to get to the register to place our order and then took about 15 min for it to arrive at our "table." Give this place a try. If the food quality remains consistent you won't be disappointed!
(5)Emily G.
One of the best burgers I've had!! I ordered the LA burger and ate all of it. When you order you have the choice of beef, turkey or chicken. There is a wide variety of dishes to choose from and the employees were very nice. I will definitely be back again!!
(5)Sandrine E.
The sweet potato fries never disappoint, also the spiked milk shakes are a nice treat for those of us that enjoy an alcoholic beverage. The burgers here are one of my favorite spots in NYC. Good quality, lots of variety and tons of options. What else wold you expect at a bobby flay establishment? If you want a good quality gourmet burger this is the place to go!
(5)Freddie N.
Expediting of food not good. Saw burgers sitting for a few minutes. Staff looked confused. Tables not cleaned as well as it could be. Had classic and burger was very juicy and well seasoned. We then ordered a second one and that wasn't as juicy. On subsequent visits the burger was good but not great.
(3)David B.
After waiting on a line that took way too long I was prepared to not like this place, though a big fan of Bobby. When the burger came I wasn't especially impressed with its appearance. I ordered a Palace Classic medium rare. The seeded bun looked very commercial and I prefer vine tomato to the beefsteak looking one served. So when I took a bite I was very pleasantly surprised -- that's a tasty burger! I should have know Bobby wouldn't let me down. Love I can order the temperature (and that they nailed it) unlike Shake Shack (which I still like anyway). Also of note, the burger came out really fast which made me feel better about the wait in line. Also someone came over and refilled my soda which was quite unexpected in a self serve style place and more than one person checked in on me -- nice touch!
(4)Amber B.
Now, I love a good burger joint just like the next guy. Gave this place 3 stars because the service was outstanding (enough for me to leave a tip and I'm not sure if that's customary?)...very friendly and helpful staff. The inside is colorful easy on the eyes, but after good service and decor, that's where it ends. I had the philly burger, and the patty literally had NO seasoning...honestly one of the blandest burgers I've ever had...even with the cooked onions on it! I'd come back if one of my friends wanted to try this place, but otherwise, I'm scratching it off my list and heading upstairs in the mall to Johnny Rockets...sorry Bobby Flay.
(3)Cutie C.
love this place! food and shakes are delicious. the best tip i can give is to call in your order and u can jump the line. your food all ready when you get there. good food and great service. also sign up for the card because after your $100 dollar purchase,you get free burgers.
(4)David W.
Good burgers not great. Cold fries.
(3)Jessica D.
Such a cool concept and a great menu. The food was amazing...burgers were super fresh and cooked perfectly and the onion rings were awesome! The place was packed but I dont think we waited more than 10 minutes for our food from the moment we ordered to the moment we found a spot to sit. I am def. going back.
(5)Gen M.
Eh....they could take a lesson from 5 Guys. Burgers were bland and dry. Seating situation is bizarre. You pay and then wait to get seating. Then your food is delivered by a server. If you're unfortunate enough to sit at the curved counter you might be having dinner with a stranger. Very odd. I gave them 2 stars for the spiked milkshake.
(2)Charlie M.
Great selection of burgers, price is really fair. Been to BBP three times and each time my burgers were cook to perfection. Would highly recommend this place. My only complaint would be the wait and lack of available tables. I'm assuming the lines and waiting time will eventually get smaller as the months pass; this establishment is still fairly new and seems to be getting a lot of business.
(5)Billie F.
Came here on my cheat day and it was well worth the cheat. We were craving burgers and since my guy and I both love Booby Flay, we figured we should try it. We ordered the BBQ burger, sweet potato fries, pistachio milkshakes and onion rings. You wait on line, order and then sit down with your number. There a re a ton of different sauces on the table to choose from, the chipotle ketchup was my fav :) The food does not take very long to come out and they brought our milkshakes first. I am very picky when it comes to pistachio milkshakes and ice cream, and i think this place wins my number one spot (previously my favorite was from Bareburger) It was just the right amount of thick. Next our food came out. The fries were really good and came with a horseradish/honey dijion sauce that was phenomenal. The onion rings are thick and delicious. The burger was good (topped with pickles, bbq sauce and coleslaw). Although I liked the burger, I wish i had ordered a different one as it was very peppery. The fact that I wished for a different burger is the only reason that I did not give them 5 stars. The next time I will opt for the California Burger as i hear that it is delicious.
(4)Gail B.
We have been here 3 times and each time, I thought it was delish. Loved my burger... american cheese, medium rare... friend loved the burger with avocado... beautifully presented i might add... fries we good but not very hot... they were on the pass thru too long... attentive and caring staff... they came around 3 times to ask how everything was... and also replenished my iced tea..I like this much better than shake shack.. I will continue to go to BBP when I am in roosevelt field as it is too far from home to make a trip just for dinner.
(4)Paul F.
Wow, if you haven't tried it yet your missing out. One of the best burger places around. Great milkshakes, a burger of the month that are just amazing. Never too crowded BUT on the expensive side. The last few times I've gone the bill for two has been in the mid 30 dollar range. Again the food is great and the atmosphere is trendy and fun. Glad it's not too close to home or I would be broke, fat, and In heaven.
(5)Undercova A.
Leaving aside the hair I found under the goat cheese on my burger, the food here was a major disappointment. I had a turkey burger which was completely ho-hum. The patty was served on a wilted, very dry salad which had a some slimely leaves in it. The fries were very small and over cooked. I am not an onion ring fan, but my H is and he hated them.
(1)Lauren D.
I've been here twice so far and I really like it. I kept it simple and ordered the regular burger with bacon, sweet potato fries, and onion rings (this wasn't all for me). The sweet potato fries are some of the best I've ever had. The horseradish honey mustard sauce was amazing! I also liked that even though you only got 2 slices of bacon that was more than enough, since it was a real slice of bacon not just processed crap. The burger is very good and definitely on my list of top burger places. For people not so into red meat they have turkey and chicken burgers (sorry vegetarians no veggie burger but they do have grilled cheese). The onion rings were good but not great, unlike the sweet potato fries which I've been craving since I left. Although there weren't waiters, the staff that takes your order and delivers your food is polite and nice. Its definitely some of the best mood in/around the mall, but I probably wouldn't go to the mall just to eat there.
(4)Doreen L.
As you can tell, I'm a burger fan. However, this place was just not all that great. When I know I can go down the block to Shake Shack, or to bareburger, or Zinburger, this place falls to the bottom of the list fairly quickly. The fries were just that ... fries. The classic burger was nothing spectacular. I left without much of an impression, and just knew that I was full. I honestly don't see the big deal with this place, but if you have to eat while at the mall, this is probably a solid choice, instead of the food court teriyaki.
(2)Sal L.
I've been dying to try these burgers as a good friend has highly recommended them. The good point is that this is a great tasting burger; better, in my opinion, than all the other burger places out there. The angus patty is large, thick, tasty with that grilled taste, and moist (I ordered mine cooked medium). If there is a "bad" point, it's that these burgers are so loaded up with such unusual ingredients that you may wind up choosing a burger that was good but you may have preferred a classic bacon cheeseburger. This was my case. I had the Carolina, which had green onion slaw and some bbq mustard sauce. Very good burger but once I tasted my kid's plain cheeseburger (from the kid's meal), which was cooked well-done, I was a bit disappointed with my choice. The fries were very good too. They seemed to be partially skinned and well-seasoned. The onion rings may be the best I've had so far. They were large and thick, but not overly battered. There's a tray of different sauces on the counter that you can slather on your meal. I really liked the chipotle ketchup mixed together with the spicy jalapeno sauce. Vanilla Bean milkshake was delicious too and really helped sooth the spiciness of the flavors. I found the service to be good. The waitstaff was readily available and constantly seeing if everything was alright, such as getting us a fresh, squeeze-bottle of ketchup. The register area was slow, with only one register open at the time. This was causing a cue to build up. There seemed to be other employees available to open another register and this was a complaint I heard from customers behind me. The restaurant is clean and we could only find room sitting side-by-side at the squiggly-shaped counter. The bathrooms are single use occupancy. The water coming from the Men's Room faucet was ice cold and can't be adjusted. This was annoying. Overall though, this is a place I'll be coming back to because it is the best TASTING burger meat. I've just gotta find the right one that won't disappoint me.
(4)Biru S.
What an awesome restaurant! I love the whole theme behind the place, it is restaurant grade food in a fast food style establishment. You walk in, order/pay for your food then you proceed to sit down in the cafeteria style seating area. They will bring your food out to you and you enjoy away. You MUST get the sweet potato fries here as a side... They're incredible. No one would believe that you're getting a "fast food" burger here if you texted them a photo of what you get. When I left, I left a 20 percent tip on the table even though I don't think the staff expects it.... I could be wrong though.
(5)Al F.
We have traveled from Indiana and there was no way, we would not visit Bobby Flay's places and let me tell you that it is well worth it! I had the Dallas! And my wife had the LA! Plus Onion Rings, Sweet Potato Fries, Mocha Kahlúa Vodka and Pinaple Coconut Rum Shakes!!! It really is a very fresh atmosphere attentive staff and the whole meal was simply delicious. If you are near any of Bobby's places, you should really try it, trust me, it's well worth it!!!
(5)1 K.
I saw someone gave off stars for price, which compelled me to write this review. This place serves burgers according to temp, has great sweet potato fries and shakes. That's hard to find around here, so deal with the price (which isn't bad anyway). Also think about the location. Another thing I appreciate is the customer service. The managers and servers are very caring. Thanks
(5)Nam V.
I'm not a big burger person. I love In and Out Burgers in Cali. Shake shack was up there for me. But Bobby's burgers are cooked perfectly and it is just tasty. Loved it. I love the pistachio milk shake that I got. The sweet potato fries weren't greasy at all and they tasted grear. The only reason I gave it 4stars instead of 5 is because the price is high for the small burger. Also I ordered the double side and it was essentially 2 small onion rings with fries. Otherwise I love the food here. Make sure you get your vip card.
(4)Abigail G.
I absolutely love bobbys!! The burgers are always delicious and so are the fries. I love how every month they have a different burger. The margarita is good too, strong for my taste but tasty.
(4)Tina W.
Here's how this place works: wait on line order and pay find an open seat display your order number on the table wait for the servers to bring your food to you devour your burgerrrr It's kind of a hybrid of a fast food joint and a regular sit in restaurant. Since you order yourself, but you wait to be served. Thank you to the server who was kind enough to switch my burger because my boyfriend ordered the wrong one for me while I was waiting for the restroom! :P I wanted the L.A. Burger, but for some reason my boyfriend ordered me the Santa Fe. The server saw the confused/mixed up faces we had and realized what had happened and kindly replaced my burger with the correct one without hesitation. I loved my burger! It was so juicy and unique. My burger came with avocado relish, watercress, tomatoes,and cheese. It was the first time I had watercress in a burger, but it's soo delicious. The avocado relish is pretty much guacamole with a spicy kick to it. The spiciness actually made it tastes better. Overall, I loved the food here and I loved the service. Thanks Bobby Flay! I think i'm gonna go get myself a burger now...
(5)Davina A.
Had the LA burger with chips on top which was sooo good. Also had a side mix of fries and onion rings. Prices are decent is food is really good, only reason I am giving 4 stars is cause the girl who took our order at the front had a sour face upon walking in and was totally rude and unfriendly, acting like her life was the worst thing ever being there. Waiters were nice though, but still when you are entering a business thats not the kind of person you want to deal with up front, dont work in the customer service industry if that is your personality. Its all good though Bobby Flay, your burgers still rocked and I will be back.
(4)Christina D.
Fries were very greasy and that wait was about 10 mins. Other than that burger tasted good and I like the chipotle ketchup and the dipping sauce for the fries.
(3)Samuel C.
Bottom line, a great quality burgers. Yes there may be long lines and the seating is unconventional, but who cares. I like the location being in the mall but still being easily accessed from the exterior make it great to jump in and out on a lunch break.
(3)Eileen C.
This burger joint is not bad. Came on a later Saturday night and it wasn't crowded. Got the dallas burger and got it crunchified (potato chips were thrown in). It was only alright. For a place with a focus on burgers, not impressed. While they do cook the meat to your liking (I got medium and it was perfectly cooked), I found it kind of lacking flavor to wow me. I added the burger sauce, jalapeño sauce, and chipotle ketchup to help me out in the flavor department. But it just wasn't great enough to give it any more than 3 stars. What I did find good was the onion rings. Crispy and large. And the honey mustard radish sauce it came with was AWESOME. The sweet potato fries weren't crispy enough and also lacked flavor. Black and white milkshake was good.
(3)Diane L.
Bobby's burger palace is a much more comfortable and tastier fast food burger experience. Even though it's not like a full service restaurant, you get the waiter service where they bring you your food and get utensils for your food. They also clean up your table after you're done eating. As for the food, the burgers are pretty good with good options. Order medium well unless you like mostly pink burgers. But I can't say it's in my top 3 or 5 burgers. However, I LOVE their sweet potato fries and onion rings. They give you a lot especially for the fries that I usually share with one or two people. I also like that there are so many options for sauces that you can choose to try all of them on your burger.
(4)Noah S.
This place is pretty good, not the best burger. I don't believe that chef Bobby Flay created this place, since the burgers don't live up to his name. The decor is vibrant and lively, although it definitely needs refurnished new seats, since their seats were all torn up. Their burgers are not overpriced, they are just not delicious. I tried the bacon and bleu cheese burger. The bacon was nice and crispy and the burger was cooked nicely. The bun got really soggy that I had to use a knife and fork, which I don't enjoy doing when I am eating a burger. It was really greasy as well. The service was pretty efficient. Their fries were good, but again, very greasy. I love their selection of burgers though, but the combination of old decor and decent burger gives this place 3 stars.
(3)Aishe M.
First time here and I must say it was fantastic. The staff is friendly and helpful. I couldnt decide between two burgers so the waiter gave me a sample of their avocado on the side and boy was it tasty. I ordered the dallas burger which comes with bbq sauce, coleslaw, and a pickle on the side. The burger was delicious and the sweet potatoes on the side were just as tasty! Also I had a vanilla bean milkshake to complete my meal. I would gladly return to Bobbys anytime!
(5)Danielle D.
I was craving a turkey burger and I remember someone mentioning this place to me. I'm glad that they did because I have now found my turkey burger fix!! I had the The L.A and it was amazing. Avocado watercress tomato and American cheese. Absolutely delicious. The burger was very juice not dry and the the sweet potato fries were also yummy. The ordering system is super simple. Your come in order, pay, take your number , have a seat, and wait for your food. Service is quick about 10-12 mins. The employees are very friendly. The severs are also attentive. Great job bbp
(5)Ria E.
My burger was awesome!!!!! I love a great burger!! My burger had a jalapeño, a fried egg, it was awesome!!!! Who cares about the fries, cause the burger was awesome!!!
(5)Jonathan S.
Okay, I'll have to admit I had high expectations for this place. I mean, Bobby Flay is only one of the biggest names in food. Walk in, order, take a seat, and the servers bring your food. Clip your order number to the top of the condiment rack so they don't walk around the entire restaurant trying to find you. I ordered the palace classic burger and I wanted it medium-well. They didn't get it right. The burger was fairly disappointing and tasteless. If it weren't for the chipotle ketchup sauce, I don't think I would've been able to finish it. They also offer to put chips in your burger, but I thought that would taste weird, so I opted to just get them on the side. Their lemonade, on the other hand, is pretty good (free refills). The servers are friendly and quick, so I'll give them that. Oh, and they have beer. With the many other burger options in Long Island, I doubt I'll be coming here often. The prices are comparable to the other popular burger chains.
(3)Bill S.
So Stand4 in NYC closed. I'm telling you, the Toasted Marshmallow shake changed my life. Its like when I listened to Frampton Comes Alive for the first time. A game changer! Wanna know something better now that the milkshake crown is free? The pistachio Milkshake at Bobby's Burger Palace now has the crown. This is a pretty rockin Milkshake!! $5 bucks? Psst I'd pay $6 bucks for this sucka. My kids order (Every time we come to Bobby's) Onion Rings French Fries Sweet Potato Fries This months Burger of the month was too Jersey for me. Mustard on the Burger of the Month? ewwww And put a hot dog on the menu dagnabit!
(4)Sajha D.
I went here on Saturday afternoon, it was very busy but very organized. The food here is amazing, the burger was tender and juicy, the fries were perfect and a really good drink selection which surprised me. The customer service experience is wonderful. While sitting eating my food I observed that management treated their staff very respectfully and in return I noticed that the staff treated the customers with a great deal of respect. Although it was a very busy and very hectic time of day, It was a truly wonderful experience eating here.
(5)Karen L.
This has to be one of the best burgers places in LI, I came in here one late night in May... the food court in the mall was closed so I found my way into Bobby's Burger Place which I am so thankful for (it was just meant to be!) As soon as you walk in, you pay at the register, get a number that you place at your desired seat, and a server brings out the food to you. There is plenty of seating, with tables. The place is very neat and clean which is a plus! The fries come with a sauce which just completely melts into your mouth, they also have several sauce options on the table. I ordered a chocolate milkshake which is was just SO GOOD for all you chocolate lovers Another thing that I enjoyed, was watching all the workers actually in a good mood interacting with costumers and each other Bottom line, a great quality burgers I also think Bobbys burgers taste better than shake shack
(5)H S.
very tasty burgers and shakes! the 2 stars is because the place was so dirty. granted it was sat night at dinner time at the mall. so you expect it to be uncivilized but the floors were dirty, ketchup'/condiment bottles dirty and/or empty, music too loud and the bathrooms unstocked and disgusting. seating is terribly uncomfortable too. as if they dont want you to get too comfortable so you wont stay when done eating..trust me its so unpleasantly loud, dirty and chaotic in there you wont want to stay! even though we enjoyed the food we spent our whole time wishing we were eating somewhere else
(2)Barbara K.
This place is great I luv the burgers. I enjoy my burger rare and they will serve it that way. French fries and onion rings also great. My favorite place to eat when I go to the mall.
(5)Lee D.
Had no expectations coming in... After all, it's a Bobby Flay flagship... The same guy who got demolished on nearly every episode of Throwdown. Ordered the July burger of the month (Parmesan, arugula, basil ketchup and fresh mozzarella) and an order of sweet fries. Ordered med rare. Food was actually 5 stars. Burger was cooked wonderfully. Fries crispy and tasty. I would go back. Unfortunately, possibly due to the fact that it was a hot day, or possibly due to other reasons, there were numerous flies buzzing around the dining room. That's a complete killjoy. Bottom line, food is worthwhile if the fly incident was not indicative of their cleanliness. I will return, but if there is a fly problem again, I'd leave.
(4)Richard M.
It was my first and last time there, 05/28/15. I thought it would have been a more upscale place since it's associated with Bobby Flay. My mistake. The menu is very limited. The burger did not have a good taste. I felt queasy after I left. Maybe it was the greasy burger or onion rings. The seats are cemented into the ground and are mounted way too far away from the table...could not get comfortable. Customers order food at the entrance counter and the waiter/waitress brings the food out to you. After that, your on your own. No one checks on you again. Next time I'm in the mood for a juicy delicious burger, especially on National Hamburger Day, I will go to Miller's Ale House :-)
(2)Demitris W.
I have heard a lot about this place, from it is amazing to it is over priced. So today I decided that I would try it out. when you first walk in you are caroled to the order counter, I like that they have a simple menu. Ordering was easy. I was impressed that they took asked for a temperature for the burger. I ordered it medium. She describe what medium was and then read back the order. JOB WELL DONE :) I took my number and sat down. I am not sure how I feel about curved tables. It's different, its Bobby's ext... I get it. The food was delivered promptly. Heres the food as I saw it. Regular fries: They had a nice crisp to them and they were some what burnt, but in a good way. in a "these may be hand cut" way. BBP Fry Sauce: I don't get why people go crazy over this sauce. Its has to much mayo, The flavors seem a bit unbalanced. If you want a good fry sauce go check out Roast Sandwich House in Melville there "Roast Fry Sauce" is way better then BBP. Burger: I will say this one of the best fast casual burger I have had. It was well seasoned, juicy and the cheese was melted. Some people have a problem with the bun. I think that all buns should come toasted automatically, a toasted bun adds another texture element to the burger. But I shall just ask for my bun to be toasted next time, no biggie. Pistachio Shake: I was a tasty shake I can see how some people may say it tastes like a jello shake but i think that that may be due more to the consistency, not the flavor, It is super smooth. I ordered a pistachio shake. I am expecting it to have some pistachios in it ,and I am expecting to have to chew my shake a bit. That was a mini let down. Condiments: If I were to knock off a star it would be for this (and the shake :) the condiments take a bit to gourmet. Once you go there and taste them you will see what I am talking about, no big deal though I just won't use them. I am a fan of this place I will be coming back the next time I am craving a burger. Great job all around from the front of house to the back of house great job. See you in the next review ~ Demitris p.s. burger to burger BBP beats out, American Roadside, Shake Shack and Five Guys, just my opinion
(4)Andres W.
Prices are pretty fair. I had the LA burger (yes, crunchified) and was good. I didnt noticed on the description that there was cilantro among the ingredients, so ended up takibg off the avocado and watercress all together. The meat was cooked as requested, but I would have prefered a bigger size. The sweet potatoes were fried to perfection. It was a lunch weekday, and although it is located at a very large mall, the place was almost empty. Clean and the staff was attentive
(4)Randy H.
Bring me a Bobby Burger please. O.K., is this place in Roosevelt Field Mall or not? Why do I have to exit the mall to enter Bobby's Burger Palace which is clearly in the mall. They even have an exit into the mall. So why do I have to go outside in 30 degree weather to enter this place, it's gotta be politics. We sampled a pretty good cross section of the menu Items. I went for the Dallas Burger ($7.75) which is spice crusted and topped with coleslaw, pickles and monterey jack cheese and BBQ sauce. The rest if my party had the classic burger without cheese and the Miami Burger ($7.75) which comes with Ham, Swiss, pickles, mustard and mayo. Highly recommended. I loved the size of the patties here. They're thick and juicy. The toppings were very tasty. My only complaint about the burger was that I ordered it Medium and it came out Medium Well, no pink on the inside. If you want a true Medium you need to order Medium Rare. We also orders the French fries which were very tasty and better than most burger joint fries on Long Island. They come with a side of Bobby's Burger Palace Fry Sauce. Some kind of spicy sauce with a little kick, very nice. At $3.00 it's a bargain. Although I have to admit the Onion Rings looked really good too. On the table they also had a selection of sauces to choose from. I tried the Chipotle Ketchup which was really good. The plain ketchup is just that. I also samples the Burger Sauce, almost like a Heinz A-1 type sauce, not that tasty in my book. We did notice the light fixtures were fairly dusty. I'm not the perfect housekeeper but when I go out for a meal I don't care for dusty fixtures over my food. Sorry, I not trying to be picky but someone should take out a ladder. So, bottom line, the burgers here are ver good. Take you time looking over the menu, they have a lot of great combinations to choose from. We were not disappointed. Service was fine. We took the little number tent from the cashier and sat at a table. Within 3-5 minutes I had my lemonade, and 5 minutes later the burgers came out. The bus boys stopped by at least three times during the meal to make sure we had everything we needed. They were very accommodating. No complaints about the service here. I'm sticking with a two thumbs up for Bobby's Burger Palace. Just dust the place once in a while, I'm sure that's what Bobby would want.
(4)Melissa J.
The food is amazing and the service is good. My favorite is the Bobby Bleu turkey burger and the sweet potato fries.
(4)Isaac G.
I just left his place. The burgers here where amazing! This is a step up from Shake shack and five guys burger. Any place where you can order a burger rare or medium rare that taste good and you don't get sick is a good burger place. You can't beat the price for the value of the burger. Which is why I would recommend this place over any fast food burger joint.
(5)Genevieve R.
Nice girl took my order, plenty of seats were open, food was out fast. Burger was cooked nicely and was super juicy. I loved that the cheese was perfectly melted over ever bit of the burger. I got the classic to try the basic burger for my first time here. Overall I think it was a really good higher end fast food burger. Better than I've had in some restaurants. I would give this a notch up compared to smashburger. Fries were ok nothing special. Staff kept the place very clean. Minus one star for the weird uncomfortable seats (am I the only one that thinks this?) and for the weird layout of the long swirly tables. I know it's trying to be modern, but it can give you a headache and for awkwardness with people staring at you from multiple directions while eating.
(4)Jill B.
I admit that for a long time, I've heard of but hardly cared about Bobby Flay. I mean, what's the difference between this guy and any of the other "celebrity chefs"...they all cook good food and get paid massive amounts of money for it. Why did I come to this restaurant then? Because I happened to be at the mall with my family, and we were quite hungry, and I've heard a lot about this place. So, we walked in on a Thursday before noon. I ordered a New Mexico burger and a black and white milkshake, and tried some of my mom's sweet potato fries. The burger was alright, nothing completely special but that's partially because I thought the beef was a tad but drier than I'd anticipated. The shake...well I enjoyed it but it was my first time having one. The fries were the best out of what we ordered, so if I were to go back ill make sure to get those for myself. Overall, I find it ironic that the burger I ordered from this burger palace failed to completely impress, but maybe I just ordered the wrong burger. Or the person who prepared the burger over cooked the beef. Who knows... ...Either way, I forgot which burger my mom ordered but whatever it was, she ended up falling asleep within 30 minutes.
(3)Kristina M.
The line is always long around lunch time, but don't let that deter you, it moves fast! Orders come out quickly, and everything tastes great. My favorites are the Bobby Blue Burger and Miami Burger. Personally, I prefer their sweet potato fries over the regular ones - especially since they have that fantastic horseradish sauce on the side. Onion rings aren't so good, and they only give you three or four per order? Psht. Their dark chocolate milkshake is really thick and decadent, though, which (almost) makes up for it. Overall, a much better option than the food court at Roosevelt Field Mall.
(4)Davone M.
One of my favorite burger spots on the island besides shake shack. I'm just upset that they are doing so much construction in the mall and the parking lot I've haven't been in a while because it's just too much to get to and in the mall. The burgers are yum and the margarita is strong as hell for $5. Great fun place to have a burger and fries.
(5)Ashley L.
These burgers are delicious. Must try the *Bobby Blue with a side of beer battered onion rings!
(5)Jill M.
This is the third time my husband and I got take out from here. While the food is good, their quality control seems to be lacking. We live in Queens so it's a bit of a drive to pick the food up but if we are shopping in the area we will stop by. The last time when we got home there was a push pin in one of the chicken sandwiches! My husband called up and alerted the manager to this problem. The manager was quite surprised and offered to comp us the next time we were there. My husband thanked him and said we weren't looking for anything, as the sandwich was still eatable, the pin was on the side. We just wanted them to be aware of the problem. Fast forward to today, my husband went to the mall with our son and again brought food home for us. I had the chicken philly sandwich with sweet potato fries and he ordered a turkey burger with regular fries. When we opened the bag, they forgot to include the dipping sauces for both orders of fries! Also, my chicken was a bit dry and rubbery with less jalapeno's than usual and the red peppers still had the stems on them! These are all little things that turn people off to an establishment. Especially one bearing Chef Bobby Flay's name. We expected a much higher level of quality control. For these reasons I will only rate it with 2 stars and hope that closer attention is paid to the details in the future.
(2)Krista M.
Located on the JC Penney side of the mall by the Cactus Academy: A Paul Mitchell Partner School and near the Houston's. You need to exit the mall in order to enter BBP. The look of the place is casual and modern. Most of the seats are sort of counter style. Wavy counters with seating on both sides. Fun, but the way it is set I felt like people were looking at me eating. Everyone may have felt the same way. On to the food. Overall I thought the burger patties were good. Nice char on the outside and they were very juicy. Not greasy, but juicy. The seasoning wasn't too prominent, but the simplicity of the patty was very enjoyable. The Palace Classic Burger is served with American cheese, lettuce, tomato and red onion. Standard toppings, but the onion was pretty dry. Crunchburger is double American cheese and potato chips. Ingenious! The gooey cheese and the salty chips combo was awesome. The fries are great as well. The regular fries are served with a fry sauce that has a nice amount of heat to it. The sweet potato fries were served with a horseradish honey mustard, which sounded odd, but it was delish. The fries were cooked perfectly both tender and crispy and dipped in the accompanying sauces were just scrumptious. There is a soda fountain at the front of the restaurant, so you can get drink refills. I would definitely come back for another crunchified experience.
(4)Catherine C.
My friend and I were hungry after 2 hours of window shopping in Roosevelt Field Mall. I was shocked that Bobbly Flay has an inexpensive restaurant. The whole ordering system is similar to SmashBurger. You order at the register, get a number and sit at a table to wait for your food to come. My friend and I ordered Dallas style. She had chicken and I ordered angus beef. YUMMY. It was juicy; it was well seasoned. I wasn't fond of the long wait. First, you wait on a line to order and pay. Then, another long wait for your waiter to come with the food.
(3)Taurian D.
Never fails us. Always a treat coming here. Awesome burger and pistachio milkshake is to die for!
(5)ROSA G.
Ordered the New Mexico Burger with the mocha Kahlua vodka shake and fries. My husband ordered the Dallas burger, onion rings and Frozen cactus pear margarita. First of all their AC wasn't working! Seriously? Middle of the summer and you do nothing? At least give people a discount! My New Mexico Burger: was good but I'm glad I got the queso on the side otherwise it would've been a hot mess! The fries were a bit too salty but the sauce is good. The shake: was actually pretty awesome! My husband's burger was good but he devoured it in minutes Cactus margarita; I was not impressed! It does not taste like cactus pear Anyway, since the AC was out it melted in seconds! However it looks great but it doesn't quite taste like cactus pear! It was almost $50 for both of us! I think that was ridiculous for what we had! The burgers are filling but they were TINY for that price! Flavors were good but nothing special!! The only thing I loved was the shake but again it comes in a small glass. I think they should either make their portions a bit bigger or cut on their prices! The place was dead for dinner! Sorry Bobby Flay you need to work on this concept!
(2)Patricia C.
Always a good meal Adore peat cactus margarita for 5 bucks. Usually get the Napa Valley burger. . Yumm goat cheese If the mood for avocado.. go la burger If you feel like geno's go for the philly burger Enjoy! Still need to try spiked milkshakes
(4)Jane M.
I personally love Bobby's burger palace. You can always come here and know that the burger you're going to order is going to be delicious. They cook their meat exactly the way it is described. I also recommend the sweet potato fries instead of the French fries. I love that there are so many different sauces at the table, especially the jalapeño sauce! One negative is that it is pricey!! You have to pay for every single item which adds up quickly.
(4)Michelle Y.
What a wonderful and welcome addition to the Roosevelt Field Mall food selection. BBP provides a fast, yet delicious place to get your burger on. You give your order at the register, they give you a number, you sit down, a server finds your number, and presents you with your burger. Easy. I love the LA burger because I have an avocado obsession. Fries are good, but definitely not the best. If you have room, get a milkshake. I love the black and white one so you can get the best of both worlds.
(4)Genesis C.
This place deserves 10 stars! seriously ! .. Shake shack aint' got nothing on bobbys burgers. Wow this place blew my mind. The staff is really friendly and helpful and the place remains clean at all times. NOW, the burgers !!! OMG My brunch burger was HEAVENLY (patty, fried egg, provolone, bacon, and potato chips) I highly recommend you treat yourself to this amazing delight. On top of my fabulous burger I had a MEAN vanilla bean Malted ! yumm. Hubs had a Palace classic with French fries which he seemed to enjoy very much. The Potato French fries were so crunchy and you could definitely share one order with someone else. Great place !! can't wait to go back.
(5)Emily T.
I've been here a few times, I always get the brunch burger with a well done egg. Staff was very polite, kitchen was a little slow. Besides that, everything was great.
(4)Chelsea M.
I don't understand how anyone can give this place anything less than 4 stars. What is there NOT to like about BBP?! According to my recent visits (have been here more than 5 times): -Employees are always friendly, smiling, and they don't even expect tips since it's sit down (but they still bring the food and utensils over to you) -Burgers are super tasty. Bobby Flay knows how to make a mean burger with his tex-mex cuisine - assortment of different spices, flavors for the ultimate party in your mouth. He also knows how to make some mean beer-battered onion rings and sweet potato fries with complementary dipping sauces. AWESOME SAUCE, literally- -You ask for medium rare, you get medium rare (and sometimes even rarer) = a quality hunk of meat - $6.95 for the basic burger, $7.95 for the specialty burger, the latter depending upon the burger you get (I love the Philadelphia - melted provolone, griddled onions, hot peppers, even add on lettuce and tomatoes at no extra charge). It's really quite inexpensive and comparable to other places (i.e. shake shack, PS burger, smashburger, WAY cheaper than bareburger and umami burger, granted bareburger is a HUGE portion, umami not so much). Obviously if you get beer or wine (~$7) it adds more to the bill, like any other meal.. by comparison a whopper at BK is $3.99, so boggled by 1 star reviewers complaining about the price. He should open one up in the city! *hint hint*
(5)Angelica C.
Best turkey burger I've ever had! Completely moist! This place is a bit expensive for a burger place though-for a coke, Carolina burger on top of a salad , and a side order of onion rings mixed with sweet potato fries it was around 16 bucks.
(4)Kenneth K.
Juicy, flavorful and tasty burgers. Great place to go with friends and awesome shakes. --5 stars, my friend Ari Me and my kid neighbor friend came in a little after 3:30 for some takeout. Place had no line and maybe five people sitting. Ari got a kid's meal with a "crunchified" cheeseburger, medium-well, and a strawberry shake with whipped cream. I ordered a a coconut shake, well done "Dallas": BBQ sauce, Monterey Jack, coleslaw, "spice crusted", and pickles. The order took just over 10 minutes, with the shakes coming out about 5 minutes in. They were nice and thick, neither icy nor soupy. The strawberry looked hand made with all the dark dots I could see from the outside (seeds?), but otherwise tasted a bit short of NesQuik. The coconut had plenty of dry coconut flakes spun into it, and it wasn't overly sweet, but the syrup was definitely there. So "crunchified" means potato chips, and I mean crisps, like Lays' or Wise's salty, paper-thin ones. And the size of fries for the kid's meal was almost as big as the cheeseburger's. Anyway, my "Dallas" had a good beef patty, not dry but not juicy, either. I didn't taste much of Monterey Jack or "spice crust" through the splatter of BBQ sauce and shiny blackened edges of what seemed to be American cheese. There was a generous pinchful of coleslaw. It was mostly bun, beef and sauce that I was tasting, and then maybe--maybe this "spice crust." Good atmosphere, good for kids, I guess, but it's still fast food masquerading as gourmet, not the other way around. Sorry Mr. Flay! --2 stars, me (for an average of 3.5)
(4)Chic C.
The burgers are amazing and the service is great! We always get the crunch burger and the L.A. Burger (with avocado relish). My husband and I love BBP!
(5)Alexsa S.
Move over shake shake you have been replaced !! First off the place is adorable and the concept of ordering your food and having it delivered to you is great. So we ordered a Vegas and a brunch w fries , the wait was Max 10 minutes which wasn't bad our burgers were super delicious and cooked to perfection and the fries OMG best sweet potato fries I've ever had . Overall the experience was perfect!
(5)Anacleto B.
I randomly walked in for the first time a few weeks ago. I loved the burger and the fact that there were so many sauce options at the tables. They sorta have wait service, but not really. Servers bring you your order, but that's about it (I'm not saying I have a problem with that. I'm just sayin'...). The design of the place is pretty nice as well. It's very clean. The tables are wiped down immediately after each patron, but if you go during winter/cold weather DO NOT sit by the front of the restaurant. I made that mistake and I was hit with constant blasts of cold air. I'll definitely by heading back for a burger after shopping in the mall.
(4)Freddie D.
EXCELLENT! BURGERS and Fries. Nice addition to the Roosevelt Field area, the joint is sparsly decorated but then again it's an in and out kinda place. Service was couteous and polite. i'd stop in again if i were in the area, i had the blue cheese burger, cooked properly and with a great steak flavor.
(4)Oscar Q.
A nice change of pace from the usual burger places. First time there, went with the Palace Classic, which was cooked to perfection and quite enjoyable from the first bite. The fries were also very good. My order took a while to arrive, but it was worth it. I also like the offbeat seating arrangement and friendly staff. I plan to return and try something else from their interesting menu.
(4)Abe B.
Crunch time!! Order any burgers from here. You will be amazed of how good it is. Two things to remember. Don't forget to crunchify your order and always have their cactus margarita, always!! I'm sure you'll end up ordering a second round automatically. I recommend eating here first, then shopping.. especially if you are having those cactus drinks. Cheers!!
(5)Laura C.
Came here after spending a full day of shopping and was very surprised at this place. Walking in and standing on the line it almost seemed like a cafeteria feel. The lady at the register was very pleasant. She took our order and then we sat down waiting for our order. The gentleman that brought our food was very friendly and made sure we had everything we needed. I ordered the Bobby Bleu burger and it was delicious. Very messy but very delicious. I didnt get it crunchy but I tasted my friends and it was great. I wish they had one closer to Brooklyn but next time im in the area I will definitely eat here again.
(4)Shanna P.
Absolutely loved this place!!! And so did my kids which is what is always important to me since they are so picky !!! The onion rings are just right and crispy just like the fries. If your looking for a great lunch go here after shopping !
(4)Monica D.
I had the Vegas chicken burger!! It was all kinds of awesome w/ cheese fries & a cold beer! The best comfort food ever
(5)Ron P.
Went tonight with a group of 7. Out of the 7 of us ( 2 children ) 4 of us would not go back. Burgers were so but over priced. 5 burgers 2 grilled cheese 3 drinks & over $100.00 I don't mind paying if the meal is good. Sorry Bobby this place is a flop!
(1)Plain White T.
Although the turkey and beef burgers are on the salty side to me, every kind of burger combination I've tried has been tasty and fresh tasting. The fries and onion rings are really good too. Their burger sauce (on the table) and BBQ sauce (need to request it from the kitchen) are my usual go-to condiments. It is a simple process - you pay at the register, get a number that you place at your desired seat, and a server brings out the food to you. There is plenty of seating, with regular tables along the wall and long windy tables in the middle. I've gone here during weekday lunch hours and for dinner, and I've never had an issue finding a seat even if it's busy. Bathrooms are single occupancy and well-maintained. Sign up for their free points card if you want to work your way up to free burgers in the future. Parking can be annoying sometimes, but it's located in the mall after all.
(4)Irene H.
To start off, I must say the meat itself was pretty good quality. However, the sodium level in the meat was unbelievable! I was with two other people and we all had a bad reaction, including: fatigue, tongue swelling, and weight gain! The onion rings were sent back because they had too much salt sprinkled on. The next batch was much better. Please, Bobby Flay, come visit this location and get on top of the preparation of the meat, etc.!
(2)Christina B.
To my boyfriend's horror, I have to say that I like shake shack burgers WAY more than Bobby's. Sorry Bobby Flay, I'm usually a fan but these burgers really aren't what they're hyped up to be. Everytime Matthew B. wants a burger, this is where we end up. Being an optimist, I always try a new burger...maybe this one will be better...? Not really. I have no idea what possessed me to order the bobby blue burger, they add blue cheese sauce to the burger which makes the entire thing a wet soggy mess. I could hardly pick the thing up without it going everywhere, just bleh! That's the worst of it, the other burgers aren't as bad, I recommend the Dallas. It's a decent combination with Monterey Jack cheese and BBQ sauce ( you mostly taste the BBQ and that's about it) so it's a safe choice. I also agree with other yelpers when they say that the sauces they offer are meant to enhance the flavor and not GIVE the burgers flavor. I shouldn't need tons of hot sauce and fancy ketchups to make a burger good, ya know? I will be heading to shake shack for a nice shroom burger anytime I want a burger-like treat. Those are totally worth the calories!
(3)Jassiel M.
Burgers are pretty good. I like all the sauces they offer. Not out of this world how i expected.
(3)Tina C.
I have to admit that I went here for the name. Come on, it's Bobby Flay! That charismatic, down to earth guy with a great hand on grilling and Mexican/Southwestern cuisine? I grew up with him on Hot off the Grill with Bobby Flay. Yeah, I had to check the joint out. When you walk in, you're immediately saddled up on a queue so what to do? Look up at the gigantic font sized menu pinned up on the walls. Well that's nifty. I ordered my LA burger-a $7.75 purchase- and went to get a seat. The "palace" screams Bobby Flay. You can visually see his Mexican influence with the mustard-brown palette on the modern, zigzaggy bar tables, similarly curved sunset-yellow lighting, and lime green swivel chairs. I absolutely loved the whimsical yet contemporary decor. Not only that but you can watch the chefs cook your food in the narrow, rectangular window spanning the wall. My LA burger came promptly in an immaculate presentation. It was a proper burger decked beautifully in vertical height and grandeur. Yay, and a pickle on the side. The meat was perfectly medium rare, pairing well with juicy tomatoes, creamy avocado relish, crunchy watercress and gooey american cheese. I drizzled my burger with the spicy chipotle ketchup. I've been here before and avoided the burger sauce (which tastes like medicine IMO). The different textures and flavors exploded in my mouth. I recommend the sweet potato french fries. For only $3, you get a mini bucket of these goodies, which are delightfully nutty, slightly salty, and crisp on the outside but tender and moist on the inside. They are like crack when you dip them in their spicy horseradish mustard. A tad liquidy but it was the taste that counted. We ordered seconds on the sauce. Oh, and I ordered a soda which, by the way, has free refills. If there are no beverage machines (I don't remember if this one had the machines), you might have to ask the waitress for extra. No biggies. I will come here again for their vibrant decor and fresh quality burgers! Sweet potato fries...I'm coming for you again!
(4)Tiffany J.
Great burgers, great fries, great drinks. Made fresh to order. Staff is friendly. Not the cheapest burger spot in the world but the food is quality so you get what you pay for.
(3)James R.
Stopped by and took lunch out. Burgers and onion rings were great, but waited almost 30 minutes and never received my fries. Place was not that busy either for service to take this long.
(3)Rob A.
Well order was wrong at first and temp on burger wrong. Chairs as worn in but it is a mall location so heavy traffic. Pickles seem to have a sweetness not a fan but I like sour pickles. Chair are worn in but this is a high traffic mall location. Rather would have are alone but a nat insisted on hanging out. Burger seasoned nicely would have been good at the temp I ordered over well done. Fries are not worth 3.50 at all. I am pleased with service and due to them and nice seasoning on burger I may give this a second shot. Chicken and shakes look good. Place is worth a look make sure you review order stress temp and bring fly paper just in case
(3)Jessica D.
My boyfriend really wanted to take me to a new mall -- Roosevelt Field Mall, so we decided to drive up there and plus, we haven't explored Long Island at all. On our way to the mall, I did research to see what food places the mall had and as soon as I saw Bobby's Burger Palace, I knew we had to try it. Bobby's Burger Palace had a warm, welcoming, and comfortable feel to it. Very spacious. The decor was trendy and modern. It felt like a burger joint where you can just hang out and have fun. The tables look more like a bar-like table and bar-like chairs, but it was comfortable. My boyfriend and I tried the same burger, but the difference was he got it well done and I got it medium rare. We ordered the palace classic burger with Angus beef. The ingredients inside the burger were just very simple -- American cheese, lettuce, tomato, and red onion. The burger was a perfect size, not ginormous and not tiny. The burger was really cooked to the way I like it - medium rare. It was juicy and tasty! One of the best burgers I've had. In addition, wherever you sit there will be a set of condiments available for you. The condiments available were: salt, pepper, mustard, ketchup, burger sauce, chipotle, and mayonnaise. I added the burger sauce into my burger and it had a slight bitter taste to it and tasted like a combination of beef and just burger taste to it. The fries were served in a very interesting and adorable way. I really enjoyed the fries because they were soft, crunchy, and crispy. It also came with a special BBQ fry sauce that had a slight bit of spicyness to it and tasted like cheese almost. Bobby's Burger Palace was everything I expected almost, but the burger and fries were absolutely captivating. Bobby's Burger Palace is the only and first Iron Chef America restaurant I've tried so far and glad to say it was a success and a pleasure.
(4)Mari D.
First and foremost, the menu might be a huge mural, but it is a lot to take in-in a short time. Secondly, not quite a sit down restaurant. You order at a cashier and they will bring your food to you. We ordered: 2 burgers ($7.75 each, Dallas burger & LA burger) 2 vodka milkshakes ($7.75 each) 1 fries and 1 soda ($3.00, $2.00 - soda serve yourself) Total: $38.56 (and yes we left a tip at our spot) You read correctly: 2 Vodka Milkshakes! It was excellent!!! Just the right amount of booze - where you taste it and it isn't overpowering. Or the polar opposite where you say: Where is my alcohol...what the hell did I pay for, really!?! The only negative aspect is the layout of the place. When the cashier gave me the cup for the soda that confused me a little too. (Sorry, but my first reaction was: So, I guess I get my own soda. Am I allowed refills?) Overall, we had a great time here and the burgers filled us up half way through. Haven't been back to the area, but if they stay open, I will surely come here for my burger fix instead of Red Robin. (Visited: January 11, 2014)
(4)Cynthia L.
Busy area of commercial Long Island mall madness. During peak times it might be hard to find a seat. Even trying to open the door which open inwards was difficult because the line was so long to order than when I opened it, it hit customers waiting. They have a good array of choices and you can choose from chicken, turkey or beef. We ordered a California Burger which had an avocado relish and watercress and I got a special burger which was not on the menu-green chile crunch which had a chile relish on top with potato chips. Order of sweet potato and regular fries. Find a seat and take your number with you and someone will come and bring your order. Burger was good, no surprise there. They have an array of sauces which were all underwhelming. Nothing special. If you are close by, it's a good spot but not to make a special trip.
(3)Tina C.
Amazing burgers!!! The fries, onion rings and shakes are soooo good too. I've been there many times while shopping. Always busy but in and out quick. Service is efficient and staff is really nice. You've got to try it!
(5)Katherine I.
I am not a Bobby Flay fan. I have been to Mesa Grill 3 times and disliked it each time. I found everything over-seasoned to the point of palate-numbing salt overloaded pain. I was skeptical going into Bobby's Burger Palace. I have never been so happy to be so wrong about a spot in all my life!! First off, it's not McD's cheap, but it's still very reasonable for what you're getting. The meat is only seasoned with salt and pepper. And that's all it needs because it's really good quality meat. You'll get variety from the different styles of burgers offered. A spiked milkshake and a Pacific Northwest Burger (a seasonal variety, I think), and a side of sweet potato fries for about $20 is a great deal because it all tasted great! There are several options of condiments on the table if your feel like your burger could use a little something extra. The only gripe I had about this place is the seating. You put in your order, pay, and they hand you a number. You pick out any seat you want, and the waitstaff will bring you your food based on the number you display on the table. The two locations I've been to have been inside shopping malls, and it can get crowded in there, and people just suck in general. You have a family of 4 in there with baby carriages and shopping bags, hogging up like 8 seats (in a space with limited seating) while their unsupervised 3 and 5 year olds are tossing food all over the place. The Roosevelt Field location is always a hot mess, but I deal with it because the food is just that good. And just to be clear, there ARE waitstaff bringing out your food and cleaning up and bringing you napkins and utensils, so they are entitled to a little tip. Don't be a dick. Leave a tip!
(4)Joe L.
I love coming into this delicious burger place after a long day spent in the mall. They have a great selection of burgers as well as sides. Their sweet potato fries are outrageous and the staff is extremely efficient and polite. I would really recommend this burger joint if you are in the area!
(4)Richard L.
This burger joint is alright - food is alright - prices are a bit high, but it's a Bobby Flay restaurant so you're paying for the name of the restaurant, besides a pretty good burger. When you first make your entrance you see a sort of "rules" to abide by on the door. 1, Enter here (an entrance that leads you to a line), 2, order your food, 3 go find a seat and then enjoy (or something to that effect). This is all nice and dandy, so you open the door and see the back of the person in front of you. Why? b/c it's so darn crowded. It was around 3 pm on a Saturday, what I thought was considered the end of the lunch rush, but it was packed. So we wait on line and ordered ourselves some burgers. I myself got the Philly Burger [Crunchified - which mean added potato chips in the burger] - given a table marker and then walked over to the side to look for a table (for 5). Yeah that wasn't going to happen, a table of 5 in this place? It's kinda small - but has room for a ton of tables. There are about 5 or so long tables that accompany around 6-10, and then this weird S-shaped bar that had seats on both sides. If i came here by myself it'd be nice, then i'd sit, wait for my burger and chat with people sitting along side me. So a table for 5, we asked one of the floating waiters to help out - which they did and found a spot at the end of the S shaped bar for us. And we ate. My burger - the Philly burger - which had onions and pickled peppers and cheese, medium well. I got the burger, it was nice and hot, juicy as well - and well seasoned. The flavor of the burger was very tasty, the sauteed onions were sweet and tasty and a contrast to the beef, the peppers though seemed out of place. The preserved peppers tasted heavily of vinegar and it was out of place. Otherwise it was a tasty, well cooked burger.
(3)Susan C.
I like the Food here, but I wish they had a Veggie Burger. I have been going here since they first opened. Since they do not have a veggie burger I usually get the grilled Cheese sandwich, which is pretty good. I also sometimes get the crunch salad, but it looks like they have made it smaller then it originally was. I like there onion rings.
(3)Michael S.
Alright burgers (still think Shake Shack is better) in a busy location. Dipping sauces are good, but nothing special or fancy. Worth a try, not going back. Service system is a little odd / frustrating. Place the order, sit down with number, food is delivered to table.
(3)Nessa J.
This place has been added to my list of favorite burger spots. I had a blue cheese burger cooked medium well. It was packed with the perfect amount of flavor and was very tender. They could have left off the salt with the sweet potato fries but it was still delicious. I highly recommend this place if you want a good burger. It has plenty of options for your burger needs.
(4)Mitch B.
Been to BBP twice, really wanting to love it. Can't deny the quality of the burgers, but both times came away thinking it was just ok. The fries are disappointing, as if an afterthought. I actually enjoy the burgers and fries at Five Guys more.
(3)Gina T.
This place isn't anything special. I know it's just a burger joint but I thought it would be a little more upscale being its owned by a celebrity chef whose restaurants I love. I have been here a few times and I am going to call it quits. Food takes a long time for fast food, takeout is a nightmare because they just ignore you. The salad is gross. The black and white shake use to be good but now it has a very artificial flavor They had this awesome grilled cheese sandwich and then they got rid of it. Not enough vegetarian choices. I don't care for the community seating. There are so many restaurants not to mention a food court at the mall that you have to do better than this to compete.
(2)Greg G.
The food is excellent, and the servers are pretty good and friendly. The order/cashier staff is bad, they look like they hate their jobs and are generally unfriendly. "Welcome to Bobby's...." without looking me in the eye, sounds like playing it back from a tape. Feels like rushing me through the order without giving a f***. And god forbid I am hesitant or not dead-on with my order. Then they make me feel like they hate me.
(3)Medina M.
Bobby Blue Burger is the best! Fries come with a special sauce which is amazing! Also their frozen margarita is excellent. Still wish the margarita was $5 :-(
(5)Peter C.
BBP is a great place with generally good service. While the burgers are great, the chicken breast substitution is worth a try. Very enjoyable.
(5)Hana L.
Good for family, date, and cadual catch up with friends. I went there on Monday night around 8pm it was queit. Pretty spacious sitting area and kind servers. We had classic burger, blue burger, onion rings and sweet potato fries. Onion rings and sweet potato fries were really crunchy and good!
(4)Dominic L.
If you want your bugers cooked perfect. This is THE place for bugers. They have classic which is plain burger wih onion and cheese. I like it med rare. Comes out pink red center of the patty. Onion rings and sweet potato fries are amazing. The best for this price!
(4)Annmarie J.
I came here for the first time with my son after start of baseball season what a treat. I ordered burger classic fries crunch salad with chicken . Well to start with the burger it was delish !! Juicy nice size burger great flavor... Fries were tasty my salad was great with the chicken nice flavor.. Very pretty inside fun place.. Everyone that worked there were attentive really cared about taking care of you.. The milkshakes looked awesome... The menue of burgers was a lot to choose from .. And fresh.. I had a great meal here with my son and we are coming back.. If your in a mood for a burger come here!!
(5)Jessica R.
Their medium-well burgers are medium. Order a higher temperature than you prefer.
(4)Jenny V.
I walked into the establishment wanting to pee before I order. But, to my chagrin, I was immediately guided on line by a set of stanchions. I could only make my way to bathroom after I ordered from a set of a ten commandment lookin-ass tablets. And yes I said lookin-ass. My background in retail made me painfully aware of the fact that there was only one register for one cashier who also answered the phone, took phone orders, and inevitably was answering dumb-ass customer questions. I'm assuming they never anticipate any major traffic because Yeezus forbid a guest steps up to the cashier and doesn't know what they want, guests will be waiting on line for years and before you know it the line will be out the door. Maybe to create the illusion of a dedicated fan base? Because really it would be just that: an illusion. The food sucks. Our Order [my order] Dallas Burger | Spice Crusted/Monterey Jack cheese/ BBQ Sauce/ Pickles/ Colesaw (I nixed the slaw) [bfs order] Canadian Burger [Burger of the Month] | White Cheddar Cheese, Canadian Bacon, Maple Mustard Sauce Vanilla Caramel Bourbon Spiked Milkshake French Fries | with BBP Fry Sauce Beer Battered Onion Rings Joseph (my boyfriend) and I pick out seats and we are then greeted by our server. Here is where I get a bit confused because we already paid the check at the cashier. Do I leave a tip now? Should I have not been a little bitch and just asked the server what people normally do? Anyhow the internal monologue I was having on this topic was crazy. After I whizzed (reference flag #3), I notice a bevy of sauces on a lazy susan at our table. Five to be exact: chipotle ketchup, burger sauce, jalepeño sauce, ketchup and mustard. I love gettin' saucy so I got a little excited by all of the dipping that would take place. But, my gut told me that a place with so many sauces, would mean something was amiss. Full review on thisaintzagat.blogspot.c…
(1)Jaime T.
I love this place but, unfortunately didn't have a good experience the last few times I went. The place had so many gnats flying around. They were all around my food- it was really gross! And, when you order your burger they ask how do you like it. Well, don't bother telling them- they never get it right! I'll just stick with going to the one in Smithtown. That place rocks!
(1)David F.
The burgers are absolutely amazing. The fries are a really really good. And the pickles, yes their pickles, are really good too. On another note. When you first walk in it looks like a fast food joint. But then when you sit it feels like a five star restaurant. They are so accommodating that when my mother was feeling cold, they actually turned down the AC. I can't wait to go back again.
(5)Josh S.
Honestly, I was very underwhelmed, and I really expected more. The place is nice, with a nice modern theme going on. The milkshakes are absolutely terrific, and worth going for on their own. The burger combinations are interesting and varied, and pretty much anyone should be able to find something they like. However, my burger was served lukewarm, and on a disgustingly soggy bun, which rendered it completely inedible. The fries were delicious, and they come with a great sauce as well. I'm willing to give this place another shot, but for now, 3 stars is the best I can do.
(3)Mieshie M.
Went with my girlfriends on movie night and wow was I impressed with the flavor. We all had the topless burgers and Sweet potato Fries.. For the burgers we had, the Brunch, The Dallas, and the Santa Fe.. the burgers presentation was amazing although for the price of $8.50 it would of been nice if there was more substance to it like more greens and a little more burger. For $3.00 you get a small amount of sweet potato Fries. $3.00 worth of fries in my opinion should be able to feed two people. I don't like sweet Potato Fries and damnit Bobby Flay you have turned me to a lover of them. Cooked to the correct crispness and sprinkled with course salt.. Wowzzaaa! It truly left me wanting more! The layout of the resturant was amazing... Although the seats were a little close for comfort! The bathrooms... Well let's just say are in well need of improvement! But all in all... Loved the resturant. I'll be back!
(4)Jennifer C.
I ordered a brunch burger with a side of half and half sweet potato fries and onion rings. First the bad: -I didn't find the onion rings very good. I love onion rings and they were a disappointment. - Burger doesn't come with the usuals, aka lettuce, tomato, pickle etc. Perhaps upon request but I was under the assumption that it came with the fixings. - the bacon in my burger was soggy. The good: the fries were amazing. They were crunchy outside, soft in the middle - paired pretty well with the dipping sauces. However, they were a tad bit salty. They use a different kind of flaked salt for these. The burger was cooked medium rare to perfection. I have dined at various high end restaurants with $26 burgers and have never had a burger cooked this well. Very well cooked burger.
(3)Christina L.
Somehow....the flavors of the LA burger really appealed to me...I'm not usually one to like guac or any guac-like products, but the avocado relish gives a really interesting flavor. I got mine to go but the dude who was the server brought it over and he was mad nice. Their fries were...meh...I've had better. But definitely would try another burger from here though.
(4)Mike C.
Bobby Flay you magnificent bastard! Every burger I have eaten here has been out of this world. The Dallas, LA, and Bleu Cheese burgers are incredible. The fries are also great. I like the regular fries better than the sweet potato ones. They also make arnold palmers for you upon request or you can try the awesome milk shakes. Top notch, fast and friendley service. I just wish there was an entrance from within the mall.
(4)Fabio G.
I love this place! It's new, looks cool, it's far from the mall's chaotic food court and the burgers are really tasty! Yes, there was 1 gnat bothering us but that was it. I had the blue cheese with fries and it was delicious! Good quality meat and abundant cheese! The fries were good, not as good as five guys' fries, but still very good. Price was right too: 2 great burgers, 1 fries, 2 sodas for $25. Highly recommended, it's my new favorite place in the mall!!
(5)Christie Y.
I like the other location much better. Huge reason why I got rid of two stars; not because of the food or anything but because of the service. While I was paying, i found cents in order to not receive change back but the cashier just rudely said "I finished already.." in the biggest attitude. Really put a damper on my experience... Service aside, I really love the black and white milkshake as well as the sweet potato fries. We always get the LA burger and the meat was cooked perfectly. Burgers come out quick and they definitely fill you up. It was a bit difficult to find since I thought it was kind of "in" the mall . Didn't know I had to walk a bit outside to find it- not a big deal.
(3)Jacque Y.
I would almost, ALMOST, come here over Bar Americain.
(4)Candice C.
Cactus pear margarita, burger, fries delish! Although I've gotten a slight headache after I've had that drink. Ive had it twice so far. Will give it a third try though.
(4)Casey C.
Sunday afternoon. I wouldn't normally hit up a massively crowded mall, on the busiest day of the week, at the worst hour, surrounded by parents shopping with the kiddies - but my sis really wanted to check out Bobby's (she's in the food packaging biz). The good: Large wall menu, easy to read. The line to order is clearly defined and goes pretty quickly. The burgers are juicy and I like that you can choose the finish cook temperature. The med-rare was spot on! The ham on the Miami Burger complemented the rest of the burger well. The cheese on the Crunchburger and Miami was perfectly melted. Goat cheese in general doesn't melt but the Napa Valley burger was juicy and creamy. The sweet potato fries are a great option to regular fries, perfectly seasoned and really yummy. There are a few different sauce options at the tables which are a nice addition- chipotle ketchup, burger sauce, mustard etc. The service to our table (you order, are given a number and runners find you at your table) was relatively quick. A few servers checked in on us just to make sure everything was ok with our food without hovering which was nice. The ho-hum: I'm not a fan of sesame seeds so I found the overdone buns - a bit much. Not a fan of the seating and layout. I saw many families standing around waiting for a place to sit comfortably. As a "fast food" joint, I guess this set up is to keep the tables rotating. Three of us found a spot at the curved "bar" on the end..but it would be uncomfortable for me if i were to be forced to just pluck down across from a stranger, or squeeze in next to one. The girl that took our order, and served us - was friendly but weirdly robotic. I had this thought that Bobby is also constructing robo-servers in his attempt to re-structure the entire food service industry. We didn't order a lot but i can see that the cost could add up quickly. Even before we were out of our seats we were being rushed by someone else looking for a seat - not a fan of that. I'll prob go back to try a shake and those killer looking onion rings but I can wait until the kiddies are in bed and the rush for a table slows down.
(3)Andrew G.
Bobby's Burger Palace is an excellent burger joint. I remember having a bleu cheeseburger with an order of fries. The flavors of the cheese and meat. Delicious. Not to bad price wise either. Great place
(4)Ashlee F.
I'm definetely a fan of this joint. I loved the citrus pear margarita! You wouldn't think that it would be strong being that this is a fast food joint, but it is. And at $5.00 what's not to like? The line is usually long and there is a reason for it. The selection is great and I really do love the high top table seating! You take your ticket and grab a seat while your food is made. Very modern feel and comfortable. The lighting is on the dim side, which adds to the feel. I ordered the turkey burger with avocado and sweet potato fries. YUM! Super juicy burger. My guy ordered the classic style burger with regular fries, the sauce that came with his fries was great! They have a few different sauces on the table to use. The burger sauce and the chipotle ketchup are the best! My guy and I will def be back.
(4)Sam H.
Definitely better than bareburger and 5 guys. Reasonable prices, had the bobby blue cheese burger with bacon and their beer battered onion rings...the onion rings was good but the portion could have been a little more. I'd go back to try their other burgers and their sweet potato fries.
(3)Brittany J.
I really love this place. I'm not typically interested in burger joints-I've been raised by a "make your own hamburgers at home" mom. It is super pricey but I never have any regrets walking out of there. It's proximity to the gym is a gift and a curse. You can find me there ruining all of my progress after a good workout. Anyway, I usually order the standard Palace Classic Burger. I have been known to ask for bacon to be added. It's delicious and juicy and great with the burger sauce that they have. The burgers are cooked perfectly and you can see them cooking through a big window. It's wonderful. The fries are good and the onion rings are a great too but I can never finish them. The chocolate milkmalt is alright but very comparable to a Frosty from wendys except richer. It's very filling.
(4)Bob F.
Food was actually good. Burgers are average size. 3 burgers and 3 drinks, $41. Personally I think that's over priced. Most people there were trying for the first time. Most won't come back. We certainly won't.
(2)Beth L.
what can you say about a place that puts potato chips on their burgers??? omg,,,def get your burger "crunchified" .. i work very close and its gonna be a fat holiday,,,im a picky pain in the ass eater,,,sad but true and this place was awesome,,i know it just opened but the burger was cooked exactly as i love it, the ff was fresh and hot,,the tomato was actually red,,lol. i am seriously going to have a problem since i will be there constantly now,,thanks mr. flay for causing me to shop at lane bryant from now on.
(5)Nick T.
I started going to this chain whenever i would go to Mohegan sun in CT. When they opened in garden city i could not have been happier. The food is great especially the burgers and onion rings, but the shakes are simply what makes me keep going back! I also love the fact that you can replace any burger with chicken or turkey as well to be a little healthier!
(5)Brian J.
The food here is great (Burgers, shakes, fries and onion rings), but the seating is terrible. It has communal seating, expect to sit next to someone else during rushes. Service is friendly, although it is a bit odd, you place your order and pay then sit down and a waiter brings you your food, although you refill your own beverages. I wasn't sure if I should tip or not but I did so anyways just to make sure. A place I would go back to, just not if it was super busy.
(4)Stephanie T.
I'm surprised at the negative reviews here. I can say, that this burger is tied with 5 Napkin Burger as the best burger I've ever had. I've tried a few too, Crunchified, Miami, and the LA one, all spectacular. Onion rings were also fabulous. Very reasonable for the burger, it's quality and size alone make it well worth $7. Any of the reviewers here who gave this a low rating and said 5 guys or Shake Shack (which by the way was a dry gross burger) was better needs their heads examined lol.
(5)Kevin M.
Terrific burger joint! My wife and I wanted a burger and thought to give it a try! Burgers were OUTSTANDING! I had the Miami & she had the LA. Both cooked exactly the way we each asked. (Only down side on her burger was the watercress was literally 2 tiny leaves.) The fries were fine with a great sauce. The onion rings a little greasy, but ok. The shakes were really, really tempting - but I went for the diet Coke. The staff and managers couldn't be more helpful. The place is spotless (even the restroom!). Beer & wine are available. I bought a bottle of the jalapeño hot sauce which would have been worth the trip all by itself.
(4)Vanessa E.
This is a typical burger place BUT their Cactus frozen Margaritas are amazingggggggggggggggg!!!!!!!!!!!!!!! Plus their home cut fries are great! My regular place!!! Will recommend to everyone.
(4)Maryellen G.
Pretty good fries and an awesome deluxe grilled cheese. Kinda disappointed that they don't offer any veggie burger options tho being that I'm a vegetarian.
(4)Matt F.
The burgers are the best gourmet burgers in the area. Never had issue with the way it was cooked. The wait time is a little ridiculous when its busy. I also would like it being in a bigger space. Gets too crowded on the weekends.
(4)Q J.
this place is awesome!!!!!!
(5)Jesus R.
tried this place because i hate the food court it's always crowded dirty and the food there sucks so we get there at lunch time Big mistake) it was crowded so we had to wait for 4 seats in a few mins we got them and our burgers came out and we eat and we decide we will never eat a burger from any where else on the island the burgers are juicy the back of a spatula is not constantly pressing the juices out of them the fries are great not frozen beyond recognition the onion rings are huge , i have since returned but i go off hours where it's easier to find a seat the turkey burgers are great as well try it it's a nice surprise
(5)Mia G.
I've been here a few times and I always leave satisfied !!!! I love the Philly burger and the sweet potato fries /w the horseradish dipping sauce. I've never tried the spiked milkshake everyone keeps talking about, but the margarita was great !!!
(5)Anthony L.
I don't understand the bunch of negative reviews of this place. Went here on a Friday afternoon for lunch and it was not that crowded so it was easy to find seating. I could see how the seating setup could get awkward when very crowded with the "S" style main table. The burger was VERY good. I got the cheeseburger "crunchified" which was not that crazy since its only like 3 potato chips on the burger but definitely gives the burger a different twist. The burger tasted like a homemade, backyard summer BBQ burger and the meat was very tender. I want to come back and try the alcoholic milkshake!
(4)Tiffanee Li C.
Oh my YUM. This place is ridiculously good for a fast burger. The burger sauce is delicious, the burgers were juicy and the spiked milkshakes were out of this world! If my waistline allowed it, I'd eat there every day.
(4)Ronnie S.
The beer battered onion rings are insane. Their complimentary sauces are as well. The burgers are all amazing. The food and drinks are decently priced. Bobbys blows shake shack out of the water. They arent even in the same business. The orders are sometimes slow to come out only because they are cooked fresh and the line is long because the burgers are amazing. Try your burgers crunchified. Cool option and its free
(5)John W.
Came in wanting to dislike this place because I am not a Bob Flay fan. However the burgers are cooked well and the variety of great. I had the Blue burger (blue cheese, bacon) and it was indeed tasty. Along with a vanilla shake and fries this was a good lunch. Not as pricey as I thought, three burgers, two shakes and fries for 35 bucks is not bad (No I wasn't by myself). For some reason there is a pear cactus margarita on the menu. Just sticks out for me. It was a good burger but I am not craving another. Yet is was not a bad choice and if I am in Roosevelt Field again I will consider this place again.
(3)P B.
Ordered 2 burgers, one medium and the second well done. The medium arrived raw and the well done was rare. They were sent back and returned the second time cooked correctly. The onion rings were good. I would be ashamed to have my name on a burger restaurant when they can't even cook a burger.
(1)Cody H.
I had a burger with blue cheese lettuce and tomato cooked medium and it was a pretty delicious burger. I ordered fries with it and they were absolutely horrible! I had a basket full of shorties aka (the little hard fries that are usually the very last to get served.) I ordered a frozen Margareta and the guy said "sorry sir, no more Margareta's for the night. were not freezing anymore" WHAT!?! MC Donald's never denied me any drinks because it's getting late so why did Bobbys? So I settled for a spiked milkshake which I was not impressed with. I drank less than half and left it there. As far as cleanliness this place was horrible. There were no clean tables and my gf and I had to clean one ourselves. So in a nutshell, the burgers were pretty good and worth having again but with the cleanliness of the floor and tables I would think more than twice. The fries sucked! The spiked milkshake was not impressive at all, besides I was done eating by the time the milkshake came to my table. 2 stars, but with a little management improvement this place has potential.
(2)Family M.
Nice concept, good food, pleasant experience!
(3)Jason R.
Burgers were tasty, as were the sauce selections. If going with friends, split the onion rings or fries. Avoid lunch on weekends since the seating is configured in the least efficient way. You will either stand waiting for a seat, or be forced to sit next to a stranger. A bit expensive, too.
(2)Kyla D.
I have come here a couple times, and I love the burgers. My favorite is the LA burger which is a cheeseburger with avocado and watercress. You can have any burger crunchified which adds potato chips on your burger yumm. The beef used in the burgers is really good. However, every time I order here my burgers come out very red. I usually order a medium at places, here I would order a medium well. Even if my burger was half raw, it still tasted amazing. On the table they have various sauces, I always add the chipotle ketchup to my burgers. The fries kind of taste like 5 Guys Fries but less greasy, and the sauce that comes with them is so tasty. I ordered the margarita for the first time today, it was a pretty pink color and was almost all tequila!! not bad for 5$ =) Overall, I absolutely love this place, the only downside is that if it is busy it is really hard to find a spot to sit.
(4)A L.
Better than average burgers, but not the greatest that i have ever had. The thing that makes this place the great is the milk shakes which are amazing. Try the coconut milkshake, its fantastic. Anything Bobby Flay does is great so you wont be disappointed.
(4)Peter W.
I always get the Burger of the month, turkey, topless. I love the creativity and freshness. The staff is always friendly and accommodating.
(4)Wolf G.
After a friend recommended Bobby's Burger Palace saying how the burgers were as good as Five Guys, my dad and myself decided to give them a try and we were impressed! When we first walked in, we found the atmosphere to be funky and 70's like, with bright colors and globe lamps adorning the tables. In order to order your food, you line up and order at the counter, where you are given a placard for your table and glass for for unlimited fountain drinks if you ordered them. I ordered a Topless Classic Burger Medium Well, my dad ordered a Classic Burger Medium Well, and we split an order of Fries. About 15 minutes later, a friendly waitress brought our orders over. I found my Topless (Bunless) Classic Burger to be impressive, with a juicy, well seasoned, and not too greasy patty, a bed of crisp field greens, red ripe tomatoes, and a bite of red onion. My dad agreed with me on his Classic Burger. The fries were thin, crispy, freshly made, and salty. However, I wish they served a little more fries in the order. I also enjoyed some of the more creative sauces they served on the table such as the slightly spicy Chipotle Ketchup and the BBQ sauce like Burger Sauce. While I had initial sticker shock as I am used to the prices at Five Guys, the total cost of the meal was only a little more than Five Guys and considering the quality, it was an excellent value for lunch. We also appreciated the manager coming around to make sure all was well as we felt our business was valued. All in all, Bobby's Burger Palace is an awesome burger joint and a wonderful alternative to the Roosevelt Field Mall food court.
(4)Jett M.
here comes a review of a burger joint from a vegetarian, so take from it what you will. problem 1: not nearly enough seating and the seating they do have is awkward (long, snake like table running through the entire place) problem 2: i paid $5.50 for a grilled cheese sandwich that i could have made better at home for $1.50. they do offer a more exotic grilled cheese sandwich than the one that i ordered, but that one came with bacon, which i could have asked to be removed but it also came with goat cheese, which i personally don't care for. problem 3: the straw for my milkshake had CLEARLY already been used.....and not washed thoroughly.......not that they should be washing used straws.....but, yeah. "ehh" moment: fries. ehh, they're ok. lets end on the positives. positive 1: speedy sand helpful service positive 2: the coconut milkshake was really good; creamy, cold and flavorful (once i got another straw) positive 3: good drink/milkshake selection this might be a "throw-away" review considering i didn't actually have a burger, but vegetarians don't only know vegetarians. sometimes you go where your meat eating friends go.
(2)Joe Z.
Its hard to decide if a review should strictly be about the food or if the review should incoporate aspects about the overall experience. In this review I cant focus only on the food because the experience pretty much sucked. First the good - I got a classic burger with american cheese and a side of sweet potato fries. Burger was good, not great, but not bad. The fries, which came out about 5 or 10 minutes after the burger were tasty but very salty. Now the bad - its a fast food joint with a famous dude's name on the door. What does that get you? Overpriced burgers! I mean two burgers, two fries and two soft drinks (dining with a friend) cost close to thirty friggin dollars. I expect and accept such insane prices at a ball game. But at some burger joint at the mall, I think the prices should be a little more reasonable. Next, why are we re-inventing the wheel Bobby Burger Palace? When I go to eat with friends, I dont want to eat with strangers. I want my own table. I want to sit next to the people accompanying me. I dont want to sit next to strangers and bump elbows. I dont want to have to speak softly so the eavesdropper cant listen to my conversation. I am talking about the fact that for some inexplicable reason the place has this massive curvy table in the middle of the joint where everyone sits together. Yeah communisim! I spent thirty bucks on your OK burger - can I get my own damn table! I wouldnt recommend the place, food is ok but the price and the seating arrangements down right suck.
(1)Andrea A.
Burgers seem to have gotten smaller since when they first opened but they're definitely still yummy. I usually order a burger along with fries or their onion rings. The onion rings have a sweetness to them which is different. I also order milkshake. Might as well pack on the calories while you're there and get the full blown experience - no point in ordering a water or diet soda. The service is different than other places such as five guys or shake shack. You're given a number and when you find a seat available you keep your number displayed so that you're food can be brought to you. The servers are there to set you up with utensils and napkins and to clean up after you once you're done with your meal.
(4)David Q.
The Turkey Burger that I ordered was terrible...no taste, undone, and was so crumbly. This place needs to give up on their hybrid-server idea because it isn't working with the current inattentive staff. The table next to me was trying to get a server to stop and help them for 5-10 mins.
(1)Rich M.
Four of us visited Bobby's on Saturday 10/18. We didn't realize it was fast food type seating place and with the long line and people waiting to sit, we decided to walk the mall a little. We came back past 8:30 when there was no line and we could get seats. The burgers were delicious, but somewhat small we thought. I think a place like 5 guys has bigger and just as good burgers. The staff was excellent. Every burger we ordered added or took off something, but it was handled perfectly. The young lady who took the order never stopped smiling and got everything right (manager if you read this, please compliment her!). The regular fries were ok, very heavily fried. The sweet potato fries with the sauce were fantastic. The beer batter onion rings were slightly soggy, but good. Also $2 for a fountain drink is a good bargain and $52 total for four people is a pretty good deal, especially at a mall and a place like Bobby's where they could really jack up the prices.
(4)CANDICE H.
Yummy,yummy,yummy. Bobby's burger palace is really a great burger joint. They serve great food, burgers, fries, onion rings and even cocktails. I like how they have special sauces (I'm a fan of Bobby Flay so I know he likes mesquite flavors) and even a kicked up ketchup. The set up of the restaurant is kind of like diner style counters . The only thing that is bad, is that you can't adjust your stool at the counter.
(4)Darwin G.
First off, the maps in the mall are not helpful to find this place. I had a hard time. It's connected to the mall and from the outside, left to right, it goes from Loews Theater to Houston's restaurant, to a closed Modell's and a mall entrance. I learned about this place through Best Thing I Ever Ate. I had the Dallas Burger, BBQ sauce, cole slaw, Monterey Jack, and pickles. I ordered it medium rare and "Crunchified" or with potato chips inside. The burger turned out a bit messy, but that's fine, maybe ask for a bit less cole slaw because the liquid soaked the bun. Definitely BBQ sauce on the side because they put too much and it is really sweet. Despite these issues, the burger was really good. Most of it was medium rare, though I don't expect medium rare usually when I order a burger that way. The toppings gave crunch, both through the vegetables and the potato chips. It even comes with a tasty sour half pickle. I would throw on the Jalapeno sauce. It's a vibrant green with a fresh spicy flavor. The "Burger" sauce was a decent mole, but I wouldn't recommend it for most burgers, it's better with fries. The rest of the sauce on the table were mediocre. The fries weren't hot enough, but I did come at the end of the day and they would be exceptional if fresh. They came with a delicious spicy wasabi mayo. To top that off, they have $3.50 beers like Sierra Nevada, shakes, and cocktails. After a long day of shopping at the mall, I would recommend eating here.
(5)Edna C.
GREAT burger. Its a thick patty, dressed the way you want it, crunchified with chips if you'd like. It's juicy & comes with a slice of pickle. In my opinion all the burgers are decent picks, and the milkshake is simply divine. Pistachio milkshake is my favorite. It can get crowded with limited seating though.
(5)Joshua O.
Moved to NYC, wanted a burger in the likes of Dutches in Fort Worth or Love Shack by Tim Love, so I went to Bobby's Burger Palace! Bobby Flay! Hurray right? Well, I was actually kind of let down. The burger was good, that's what it was, simply good. It did not wow me, it did not satisfy my burger craving and I was actually still hungry but I drank a second soda which helped. If you're looking for variety, there are plenty of burgers to choose from, however, if you're looking for originality as in "make my own burger", you're not going to find it. Bobby Flay decides what you're going to eat at his restaurant. The only options that you have are how cooked you want your burger (which most burger joints will allow anyways) or if you want it "crunchified", which to me is a cheap gimmick. To "Crunchify" your burger means that they add potato chips on top of your burger... try a little harder, maybe some onion strings? I REALLY REALLY wanted to like this place, the burger that I had, was again, good, however, the flavor of the meat was drowned out by the sauces that is added. They do have sweet potato fries which was a big plus. The onion rings were still kind of soggy on the inside, and the salt was on one side of the rings. Bobby is famous for his attention to detail... I've been to Blue Mesa, and the quality was a lot better. I guess I was just over-expecting on a burger joint. Definitely try it out, I'm not saying don't go. I'm just saying if you had lower expectations, if this wasn't a bobby flay enterprise, I would have maybe given it one more star. If you're craving a burger, and don't want to spend 20 bucks, this place is a good place to eat. If you're thinking "oooh bobby flay", don't. Think glorified fruddruckers with smaller patties. I guess being in Texas too long changes you. COME ON 6 oz. pattie... that's a kids burger! ok enough ranting. You'll enjoy it. I did, just wasn't completely swayed or you could say "Flayed" haha
(3)Steph G.
Quick, efficient and delicious. Cool vibe. Cheap beer. Miami burger with the green jalapeno hot sauce is to. die. for.
(4)Sandra D.
I had the LA burger fries and margarita cactus drink. Pretty good burger and fries and good Margarita Frozen Cactus.
(4)Christina S.
My review is biased as a vegetarian walking into a burger joint, however this is the only burger joint that literally doesn't offer a vegetarian option. Since they didn't have a veg or mushroom burger I had to opt for the grilled cheese. It was a tasty grilled cheese but I could have made a better one for myself at home. Their only saving grace was their sauce selection that I was dipping my under seasoned soggy fries in! The only thing I can say I truly enjoyed at this place was their dark chocolate milk shake and the service was friendly.
(2)Amador A.
Bobbys grilled cheese sandwich is delicious as well as Bobby's Burger. Fun place to sit and have a burger and a shake. The only thing I am not to fond of is when it gets busy having to find a seat and squeeze in between two parties you dont even know.
(4)Lauren B.
How often is it can you get a cafeteria style restaurant that serves a burger that isn't comparable to a fast food establishment? What I love about this place is the ultra casual atmosphere and the ultra amazing burger coupled with it. You can get a regular burger or get them "crunchified" which means they top it with potato chips which is always a win. They have a great selection of different burgers, great sides and sauces as well as BEER AND WINE!! Holla! DELICIOUS Burgers, beer, wine and fries? This place is def. speaking my language!
(5)Jenny W.
When the first one opened in Smith Haven Mall, my brother tried it and never went back. I wasn't too keen on trying this new location in Roosevelt Field Mall, mainly because I didn't want to give Bobby Flay my business but I tagged along with my boyfriend and his friends anyway. I was not impressed, nor was I at all satisfied by a giant juicy looking burger. The thing looked appetizing and looked like it would have all these savory flavors but I got nothing. I feel like I wasted a bunch of space in my stomach! The other gripe I have about it is how soggy my bottom bun was when the burger finally made it to the table. REALLY? I didnt even want to pick that shit up. There were five different sauces on the table, but I think that sauces should used to enhance flavors, not give flavor to something that has none to begin with! Bleh. The sweet potato fries didn't have much taste to them either. The mustard horseradish dipping sauce it comes with was too runny. The only glimmer of hope was the pistachio malted milkshake, which was great in the beginning but after it sits for a while, it just gets depressing. I can't wait until Shake Shack opens in Westbury later this year. It'll blow Bobby's ass up outta the water and out of Westbury for good.
(1)Elliott L.
I gave Bobby's a chance out of respect, as I'm a Food Network fan, but what a let down. Burgers - seriously, did anyone even season the burger? It had zero flavor and just tasted like an everyday burger. I was expeting to be impressed by the burger but it was a let down. This was a "one guy" version of FiveGuys....dry and not cooked to order the way I asked for it. Onion rings for nearly 4 dollars and comes with 6 rings. Too much dough and again zero seasoning. Throwing terms like "chipotle ketchup" may excite some people but if you can't make a decent burger then don't bother. They serve beer. I'm sure that makes some people happy. I won't be back. And I have also stopped watching any shows with Bobbly Flay in them. If he can't make a decent burger, no way I am going to trust his judgment when it comes to cooking. Next time I'll save $60 on dinner for a family of 6 and spend just $9 for a package of Bubba Burgers, some buns and condiments. It would have been an improvement.. Shame Bobby......Shame!
(2)Tom O.
Returned here today- liked this place from the beginning and locking it in again. Darn good burgers and you can get them on a salad instead of a bun. The chef isn't afraid to serve something rare when ordered rare. A rare quality indeed.
(4)Arlene C.
I have always been a fan of bobby flay and have always wanted to try this place out, after hearing about it from my friends. The atmosphere is very casual and the service is speedy. Its a great place to enjoy burgers and fries (sweet potato is a must). i would say having an entrance inside the mall would be a better approach, so that during the winter or when it's raining we don't have to bundle up just to strip back down again.
(4)Devin T.
Great alternative to the food court, very clean an modern atmosphere ! Seat yourself and get ur own drinks keeps the classic burger restaurant feel ! My burger was very tasty i had the Philadelphia burger, i loved the spice of the hot peppers on it ! I just feel like the burger could of been bigger ! Like order bye the pound would be nice ! It wAs small i could of deff ate 2 of them ! But i am a big guy with a big appetite ! Also best Sweet potato fries i have ever had ! All an all great lunch, good prices, so u can spend the extra $$$$ in the mall !
(3)Sheon B.
The burgers are just ok here. If found that my burger was bland and not that exciting. They do have spiked milkshakes which are delicious. For a better burger go with 5 Napkin Burger or even Red Robin.
(2)Carla L.
It was okay. Not bad but it's not like I'll be craving it anytime soon. The system is flawed. I went to the bathroom and my food was sitting out there on the counter. To me that's unsanitary. Someone can sneeze on my food or take a bite. Lol. Had. A cheeseburger. I wanted to eat the burger in its pure form. No sauces and other crap on it. A true test if the burger is good. It was okay. Lightly seasoned and quality beef. It wasn't as juicy as other burgers I've had. It was ok. The onion rings were big and greasy. I'll never get that again. It also tasted like they sprinkled powdered sugar on them. Weird. I wouldn't mind trying Bobby's again.l.but no rush.
(3)Rhina R.
The food was good nothing out od this worls but the service was bad I order and thw stupid cashier got my order wrong was rude didn't apologize and on top of that gave me an attitude for no reason. First and last time seriously five guys is better.oh and 3 $ for thw most greasy fries you will have.
(1)Keith O.
Wow, less than 4 months after writing this review, McDonald's comes out with a burger with cheddar and grilled onions? Either I'm really prescient, or McDonald's executives are trolling my reviews for menu ideas! Anyway, the burgers are still very good but I just tried the milkshakes on a return trip and wow, no words.
(4)Justin C.
The burgers are cooked well, and the fries are good. whats really good are the shakes. i dont think that this is 'the place to go'. on the island, you have all-american, easily better. if you venture into queens or the city, shake shack. but if you are in roosevelt field mall or smith haven mall, its worth checking out.
(3)Clifford R.
Still my favorite burger chain. Bobby's Burger Palace beats Shake Shack, Five Guys, Smash Burger, and all the rest. I was so excited when they opened up 5 minutes away form where I work, I used to only be able to get BBP up at Mohegan Sun. Still need to open up a location in NYC though! At BBP you order at the counter and they give you a card with a number. You go find a seat, and they'll bring over your food when it's ready, The service is always very good. All the employees are polite and have a smile on their face. I was asked multiple times if I needed a re-fill on my soda, which was above and beyond since it's a self-serve soda fountain. The burgers themselves are good sized, much larger than Shake Shack burger. The buns are fresh, the meat juicy, and I have never had an over or undercooked burger. There are many different options, depending on your mood, but I tend to go for the classic all American burger. I've never been disappointed. The fries are very good, although not my absolute favorite. Milk shakes are solid too, and you can ordered one spiked if you need a little afternoon pick me up. As long as they keep doing what they're doing, I'll keep coming back!
(5)Corey C.
I felt funny reviewing this place, but it is a food place so I figure...what the heck. I like the setup, the process they have in order, and the food was good. It isn't the best burger I have had, but it was definitely good, they have a fairly decent variety, and they cook them exactly as you ask for them. The burgers are a little small to be honest, but I would eat here again for sure as some of the combinations are intriguing, and the variety of sauces at the tables makes me want to experiment some more!
(3)Zoe W.
It's was a Saturday night about 8:30PM when we entered Bobby's Burger Palace in Garden City. We were traveling all day and we were really hungry as we skipped lunch. Having been to BBP in the Smithhaven Mall a few years ago and found it to be fabulous, we were excited to find a Roosevelt Field outpost. We had a problem immediately upon ordering. The order taker was distracted and asked us to repeat our order three times as she was busy chatting with her manager. Although there were very few customers in the dining area. we had to move our seats three times because the tables were not bussed (no dishes but crumbs, napkins, etc. were evident and the tables needed to be wiped down). The last seats chosen, I wiped the table and chairs myself. Getting food at BBP is slow (it was at Smithhaven too) but we had high hopes. Because of the open kitchen we could watch the interaction of the manager with the kitchen staff. There was not hustle at all. We watched our sweet potato fries sit at the pass for 7 minutes before they arrived at out table with the rest of our food. Of course we sent them back and received fresh ones just as we finished our meal. My husband had the Classic Blue Burger med well. I had the Topless Burger Salad, Bobby Blue Burger med rare. Both burgers were cooked as ordered. Unfortunately the salad came with dressing on although I asked for it on the side but at this point, we just didn't want to wait any longer. The fresh sweet potato fries were pretty good when they finally arrived but it was too late to enjoy with our meal. All in all, a very poor effort for a restaurant with Bobby Flay's name on it. The eating area was dirty, no hustle at all from the staff and the food -- meh. Bring it on Shake Shack!
(2)Taso C.
Went right on the 2nd day after my coworker was all excited about their burgers on opening night. And she's right! I had the LA Burger (uploaded a picture, yum), which comes with fresh guacamole and watercress, love it! The meat is amazing. The fries are awesome and come with a tasty chipotle mayo. Service was super friendly. Presentation of the food is far beyond your average burger joint! And I like the whole vibe and design of the place: it elevates burgers to a whole new level. The window to the kitchen is really cool and is placed in the wall like apiece of art. Unfortunately, they don't have their liquor license yet... hopefully soon, since those spiked milkshakes sound delicious ;)
(5)Carl J.
WHAT THE HELL IS THIS!!!.... Let's rewind for a moment. I've always tried to make it a habit of mine to try to improve the things I do than what I have done before. That includes finding better clothes, better toys and probably better girls But especially better FOOD. Now of course, some of the better things come with a high price, but not everything. During one of my missions to find better burgers, a pal of mine introduced me to this "Mind Blowing" meat joint. Not expecting too much, I tried Bobby's Burger Palace. But how could you not expect much from a restaurant owned by Bobby the Flay? Anyway, tried the Nappa Valley Burger and the Sweet Potato fries, then... BOOM!!!! ...my tongue was swimming in all these unique and savory flavors that I could not describe. Looked at the ingredients, Water crest, lemon honey mustard, feta cheese... nope none of those. It's gotta be the meat! What the Hell is this?! I asked myself. Then I realized, it was the best burger I've ever had yet. The portion was great; not too filling; and it's price with a drink and fries, guys common, just forget all the other burger joints. And those sweet potato fries! I gotta tell ya, salty sweet, but there seems to be no salt and no sugar. It's gotta be in the sweet potato... Just go there and try it for yourself. And remember one thing, do not expect too much. Forget whatever I said and go go go!! HAha "I'm using up my time by feeling fine ev'ry day. That's why I'm telling you, I Just Want To Celebrate...yeaaahhhh"
(5)R K.
I ordered the burger medium and it came out well done. Place was too crowded to bother dealing with it. Now I realize that burgers are not diet food but I was curious about the nutritional content and I found out later from a nutritional web site that the burgers have about 50 g of fat and that's just for the classic. Add some cheese etc and its a heart attack on a plate. No surprise that there's no nutritional info on the bobby burger web site. The burgers are decent but theres a lot more Id rather fill my daily fat content with than a single burger at this place.
(1)Bill K.
During their busiest hour, dinner, in possibly the busiest mall in the tri-state area the restaurant had only one cashier taking orders. After hurdling that obstacle, my dinner (topless burger salad) comes out with a small turkey patty laid upon a sparse bed of greens with hardly any balsamic vinaigrette. Not only this, but the entire restaurant's kitchen utensils were being washed so I had an even longer wait for a fork and knife than for the food itself. By the time they arrived and I began to eat, the burger was room-temperature. Needless to say, my experience had been disappointing.
(2)Karen F.
Went on Monday for lunch with my husband we were both disappointed. Especially since we are fans of Bobby Flay. I ordered the Crunch Burger and my husband ordered the Philadelphia Burger. I thought the meat patty was good (could tell it was quality meat) but overall the sandwich was pretty tasteless nothing special. My husband thought his was tasteless and his had hot peppers on it. Lacked seasoning . I ordered sweet potato fries also that were over fried and very greasy inedible to me. The honey mustard that came with it was watery and gross. My husbands French fries were burnt and greasy too no seasoning. The two stars I gave are for the decor, cleanliness of the place, hardworking waitstaff and quality of the meat patty. Everything needs seasoning or something. May go back one day to order something different or to see if it was just an off day.
(2)Ruben J.
High quality product produced for a "fast food" burger joint. We honestly weren't expecting much walking into this place. Just a quick bite to eat before doing some shopping. The set-up is great. As soon as you come in the menu is big and bold on the wall to help you make your decision. Once you place your order you are given a number to place wherever you sit. We ordered the Bobby Blue Burger and the Bobby Blue Burger Topless Salad. Both were cooked exactly as ordered. The burger meat was very juicy and full of flavor. The salad was enough to satisfy an empty stomach. The staff was great from beginning to end. The girl at the register provided accurate assistance on questions we had about the menu, and the the rest of the staff was very attentive to everyone sitting down. Overall my experience at BBP surpassed my expectations and I would recommend it to anyone looking for a quick high quality meal.
(4)Suriyati B.
Since my first review we've been here about 3 times. Hubby always gets the palace burger (which he demolishes so kudos to you Bobby Flay because my man is hard to to please) but I've tried the L.A. burger with ground turkey and it is probably the best turkey burger I've ever had. Usually most turkey burgers are dry and flavorless but the combination of the L.A. burger which has avocado relish, watercress, and american cheese with bobby's burger sauce really knocks it out of the park for me. Plus the burger is super juicy. We've been good with the fries too. No more itty bits at the bottom, these fries are nice and crispy and the coarse sea salt on top is so good. Kudos to you Bobby Flay. Now open one of these suckers up in NYC!
(5)Lina M.
The burgers are super! The variety is good, new, and interesting. Even though it's a fast-food joint the staff serves you! Just a great burger spot!
(5)Mrs H.
This place is amazing. It's just something about it. I love love love the whole concept of how they deliver service. Burgers are on point. I'm the biggest on customer service so this place would be perfect for anyone who feels the same way. Didn't give it 5 stars because of the prices. I spent 26 dollars on two burgers and fries. Kind of insane. There should be fries with every burger for that price even if it means giving just a couple of fries just so it won't seem like you paid a shit load of money. Once again, AMAZING place. Love it!!!!! I had to add this because it was on my heart. I didn't like the manager on duty today for a simple reason. He didn't treat the staff with respect. These people have families to feed and bills to pay just like you. In my opinion they did a great job in the hot kitchen making food for customers. Mind you the ac wasn't working there today. If you want it rushed so bad then you get back there and do it. Problem solved
(4)Iqbal K.
Burgers and shakes here decent. Beer battered onion rings are yum. Shakes are better than many crafty burger joints.
(4)Deborah M.
So we tried it again. I had the Dallas burger, my husband had the Carolina burger. I still give it 3 stars. Nothing all that special. We just wanted a burger instead of Chipotle.
(3)Angie A.
Very tasty milkshakes and fries. Dine in experience is great. Service is over the top. Looking forward to my next visit.
(4)C B.
Was moseying around Roosevelt Field Mall and hunger set in. This place looked interesting. Figured I was in the mood for burgers anyways so, what the heck. Counter gal was friendly and helpful. Followed her suggestion and went with the Burger of the Month; Cheyenne. Ordered a Half and Half of Sweet Potato Fries with Onion Rings. (See picture.) The Frozen Pear Cactus Margarita looked mighty interesting, but I decided against since I had driven in alone. Went with a frosty Fresca instead. They give you a number that you place on your table and the food is brought to you. Enjoyed the pleasant decor and awesomely groovy tunes in the meantime. FINALLY!!! A burger place that understands what Medium-Rare really means. Hot damn! My food was perfect. Burger was done to perfection, as was the bacon on the patty. Just enough sauce, not swimming in it. Fries and rings were crispy and tasty. My only complaint which I'm not reflecting in the rating due to location - tad pricey. Not the place to go to save $. However, I was so satisfied with my meal that the prices pale in comparison.
(5)Casey A.
We finally hit Bobby's Burger Palace at Roosevelt Field. I have to start with my biggest misconception; I was certain this place was going to be ridiculously overpriced because of the celebrity chef aspect. Wrong! There is nothing overpriced about an excellent $8 custom burger, My wife went standard with the Palace Classic (see picture); a standard American cheese, LT & red onion burger. She reports it was good but would benefit from shredded lettuce instead of a giant lettuce leaf. My son ordered the Burger of the Month; The Cheyenne Burger (See picture). This is a beauty! Smoked bacon, cheddar cheese and BBQ sauce. What I can't understand is why this isn't on the regular menu? It's too good to just show up once in a while. I had the New Mexico (see picture). Why is it so hard to find a green chile burger on Long Island? Well this is just a dandy. Roasted green chiles with just a little heat, messy queso cheese sauce and delicious pickled red onions. Now that I know it's here, I will be returning for sure. We shared the Half & Half (see picture); beer-battered onion rings where you can really taste the beer, and super crispy french fries. I can think of a dozen restaurants that would benefit from learning how to make their fries like this. They have a fry sauce that was clearly stolen from Roast Sandwich Shop, but all that means is its really good. And the chipotle ketchup is also great with the fries. I expected good burgers that were massively overpriced. I got great burgers that were priced just right. This is now another burger joint that makes Shake Shack look silly. When I left Bobby's I was full and satisfied. Shake Shack not so much.
(4)Kelvin V.
What can I said this burgers are awesome. They got it right twice ( we went twice in three days) all our burgers were the way we ordered. One side of Frieda can wrong and it took them no time to fix the issue. Way to go!!!! The servers are well aware of everything, I don't know if is this location in particular but boy what an impression.
(5)Marissa M.
Bobby Flay, you did well! Burger Palace is an awesome name to start with. I love the overall Interior design here. Olive green leather swivel diner seating, counters from the 60s. I enjoyed every element here. I love the organization here. This reminded me of Smash burger but revamped. The Menu was enormous with a wide variety of Burgers. I had had a hard time deciding which burger to choose. The friendly Cashier suggested the LA burger with fresh avocado and water cress. I paired that with a Prickly Pear frozen Margarita and sweet potato fries. For my daughter I ordered the Grilled cheese kids meal for $6.50. The prices here are very budget friendly. An $8 frozen Margarita???! They were very generous with the tequila. Food Is brought out to you once you have found your seat. Seating is shared with others on a long diner style counter top table. The wait staff is very attentive. This is a great place for a quick bite with family or friends. The LA burger was fresh and delicious. Cooked to perfection. Char broiled taste. Pillow soft sesame bun. The sweet potato fries were hand cut and perfection with the Honey Mustard Spicy dipping sauce. A must try! I really enjoyed my Margarita. Every last sip. Perfect portion size for me not to get wasted. ILL BE BACK BOBBY!
(5)Damon T.
I had never heard of this place before and didnt have my hopes up after being disappointed with my meal at Flay's steak house in Atlantic City. I am glad to say that I loved my burger. I loved how flavorful it was and wish I had ordered extra bacon. It was cooked perfectly for a medium-well burger. Their fries were reminiscent of Five Guys but with less salt. I doubt Id be willing to travel all the way out there just to get a burger but if Im in the area I will certainly visit again.
(5)Michael C.
Really enjoyed my LA burger and loved the different sauces at the table. The fries and onion rings we ordered were delivered warm, not hot, and that affected crispiness. I'd return again, but I'd send back the fries/rings next time if they weren't perfect .
(4)David M.
I'm dropping a star from my prior review because on a return trip to BBP I had lousy service. The cashier tried to tell me which burger I should order before I could even open my mouth! After our group ordered and found seating, when I asked an employee to wipe the counter for us, nicely I might add, well let's just say they instantly became deaf. Finally I was able find a young lady who finally did wipe the counter down for us, seconds before the food arrived, which by the way is tasty. Just very annoyed with the service.
(3)Issang G.
I ordered the Bobby Blue burger with angus beef. The meat was cooked a perfect medium well. Yum! But I can barely taste the blue cheese. Only a little of it was placed in my burger. I also ordered the black and white milkshake. It was good! There's not much I can say about the fries. I'd skip it if I were to go here again. All in all, the burger and milkshake tasted good, but I'd still pick Shake Shack any day.
(4)Elaine L.
The system at bobbys burger palace is simple. You order and pay at the front and they give you a table card and they bring you your food and clean up after you. The burgers were well priced at about $8 each. I was able to try the brunch burger and the dallas burger. The brunch burger was topped with a runny egg, american cheese and smoked bacon and the dallas burger was topped with a spice crusted patty, monterey jack cheese, bbq sauce and some tangy slaw. You can also ask for your level of doneness from rare to medium and well. Both burgers we had were served with a big spear of dill pickle on the side. You can get any of your burgers crunchified for free by topping it with a small handful of crispy potato chips. Someone at our table got the bobby blue cheese bacon burger and I wish I had also gotten that instead because bacon is always better. They also had an avocado burger that sounded good. For a side I got a half and half french fries and beer battered onion rings even though they also have sweet potato fries. I have to say I was slightly disappointed by this. The half and half only came with 2 onion rings. They give new meaning to thick cut. Each ring was a 2 inch onion half fried. It was tasty but I do think two inch is excessive since it made it hard to eat. And it only came with 2 if they cut it in half I would have gotten 4 which would be more satisfactory for me. The way this onion ring was designed would have been a good topping for my dallas burger unfortunately that was not the case. The fries I got were mostly ends and I only got a few full fledged french fries. They were mostly nubs that had probably fallen to the bottom that I got tired of eating them and gave some to the baby at our table. i did like the different sauces on the table not just your regular ketchup and mustard but bbq, jalapeno sauce and chipotle ketchup too. I guess one of the big draws to this place is the boozy milkshakes alog with their virgin milkshakes and malteds in flavors like pistachio and blueberry pomegranate. The vanilla caramel bourbon seemed like a crowd favorite but the one that caught my eye was a pineapple coconut rum milkshake. They also had sam adams, some other beers and wine and even a frozen cactus pear margarita. Their bottled sodas are the same as their fountain sodas. I was hoping for a boylans, stewarts, birch or maines or even settle for a mexican coke but they did not have any. The only interesting thing was they had vitamin water at their fountain. Better off with a spiked shake. The tables were mostly bench tables and counters that had a communal feel with a slightly retro jetsons type look. I do have to say that the stars were the friendly staff. From entrance to exit the staff were extremely helpful and nice. I would probably return again to try some other burgers but thats only when I don't want to wait at shake shack across the way.
(3)Lili L.
So when I first heard about BBP, I thought to myself: thank the lord for putting an iron chef's burger joint near me (albeit, my least favorite iron chef)! Having fallen absolutely in love with Michael Symon's B-spot (sadly only in ohio) I thought this MIGHT satisfy my burger cravings. No, there is clearly a reason why Flay is my least favorite iron chef. Why did I even bother? Oily burger, cheap cheap buns - like the ones you buy for a dollar for an 8 pack at a grocery store, results in none other than...soggy buns. And how about some truffle fries? Let's jazz it up a bit maybe? So much for Bobby Flay inspired burger palace. Smashburger is a much better alternative.
(2)Tessie B.
I like and secretly hate this place. Awesome concept, and like the community seating. It honestly make you have conversation like human beings instead of being glued to your phone. Yes the food was good, of course it would be to have Bobby Flay's name on it. But the price....yikes! We came here on a gift card from xmas and still had to drop even more money. 1 burger, 1 chicken sandwich, 2 orders of fries, 1 soda and 1 milkshake was just about $50. That is a bit much in my opinion
(3)Jane K.
Hands down the best burger! My favorite is the Philadelphia Burger. I went not expecting much and had a huge craving for a burger. I was amazed at the first bite! I love how you can also pick your seat at the place.
(5)Sara W.
Bobby's Burger Place is overall, pretty good. Ingredients are fresh and I haven't had a time my burger wasn't cooked just as I requested. I usually get the LA burger which has cheese, watercress and avocado relish (sucker for avocado). The fries and onion rings both are fairly solid, and pretty good portions so it's possible to share between two. At Bobby's, you order your food, grab a number, sit down and wait for your order to be brought out. The way the seating is set up makes it sometimes difficult to find a spot, but I've never had to wait more than a few minutes for space to open up. Prices are a little steep (40 bucks for two of us) but for an every now and again treat, it can be worth it!
(3)Eric R.
BBP was one of the first "casual dining" burger restaurants to pop up around long island. Well hell I don't know that for certain but it was the first good one that I was aware of. Now we have a ton of fancy burger joints on LI and BPP isn't the best one anymore on my personal list but its still consistent. There is nothing wrong with the food at all. Its friggin good. You won't leave here hungry either they don't skimp on the portions. However you are spending almost 1.5x more in comparison to other burger joints. Also because its in the mall it may get super crowded. The staff is always on point and super quick but you can't do much about a line out the door. The burger menu stays the same but every month they have a burger of the month. You got your typical burger joint sides like fries and onion rings. All very good. They also got some damn good shakes. They take it even a step further and offer alcoholic shakes. I had one for the first time a week ago and it was much much much better then anticipated. Its the middle of winter so I won't be going shake crazy but when the warm weather hits I might have to stop in here more often.
(3)Joe E.
I have eaten here many times and I have had mixed feelings. If they manage to cook my burger to order (med-rare) then it's a great burger! But when I get served an over cooked hockey puck I'm not so happy. Consistency people!!! The sweet potato fries are awesome! I had the brunch burger for the first time today and it was one of the best burgers that I've had in a long time. This should really be a 3 1/2 star review but the burger today was so good that they get bumped up to 4!
(4)Katie H.
I'm surprised it took me this long to finally try Bobby's Burger Palace. With Bobby Flay's name attached, I was excited to check this place out. It's situated right on the outskirts of Roosevelt Field Mall, which is pretty convenient. Their menus provides some unique, innovation options as well as customize-able ones. I have to say, there's not many places that top burgers with potato chips. At, BBP... you can do that for free and "crunchify" it. The layout of the restaurant is very different. How do I describe it? The tables are more communal and structured in a winding shape so that people can sit on either side. It's great for groups. The burgers are OK. I had the Vegas medium-rare with American Cheese, Fresno Red Chilies and BBQ Crunch (a fluffed up name for BBQ chips). But what I think truly shines here are the shakes and fries. If you're like me (and sometimes a kid at heart when it comes to food), you love to dip your french fries in your milkshake. So naturally, my friend and I ordered Vanilla Bean & Dark Chocolate shakes to share with a basket of piping hot fries. It was the best decision we made all night. If you're not into that, they have a fantastic selection of sauces at the table. (Jalapeno to spicy chipotle, yum.) We ended up going later at night since it was after a YEE. But the place is open till 10pm which was great. The workers were nice and our food was ready in minutes. I don't travel to RF too much but if I'm ever in the area, I will make my way and visit BBP.
(3)Lita W.
Got the LA burger. Not enough avocado in my opinion. And the jalapeño sauce was not spicy at all. I wish they seasoned it better but I guess I could add my own salt and pepper. Medium rare is pretty good though. A friend crunchified his burger, which is basically adding chips to it. He loved it. He thought the fries were really good too, especially with their sauce.
(4)Evonna A.
The food is good but quite over priced. There is no sit down service which is annoying if you're traveling with a large party. The ambience is casual, great place to go after a long day of shopping.
(4)Mary A.
Love it !!!! Not a burger person but once in awhile great service ! Clean and delish!!!
(5)Fariha S.
It's OK. I have had better burgers (check out Umami Burger). It is one step lower than Shake Shack burger-wise, but it has better milkshake options than Shake Shack does. I got the crunch burger (had potato chips inside) which came with a pickle on the side. It was just an average experience. Nothing special.
(3)Lisa M.
Was a bit salty. Was just ok. Had the texas The usual sweet potato fries and water. Lol. Could have used another water. Been there twice now different burger. Not memorable but not bad either
(3)Mike S.
I always enjoy going to BBP. The food and ingredients are high quality, the burgers are prepared the way you want them and I love the selection of condiments right on the table. Tonight, after a particularly stressful day, my wife was in need of a burger and we decided to come here after going through all our dining options - it was a great choice. I got the classic and my wife got the bobby bleu. We both ordered them medium well which left the burgers slightly pink, but definitely juicy. We also shared an order of fries and onion rings. I like the selection of condiments from ketchup, yellow mustard to chipotle ketchup, jalapeno sauce and something called "burger" sauce which has a raisiny flavor to it - probably made with ancho chilies. All the sauces are delicious on their own, but I like to combine them on my plate like a little Picasso mixing paints. With different amounts of each I come up with a new flavor. My latest creation is a little ketchup, the jalapeno sauce and the burger sauce - it was really hitting the spot. Free soda refills, but they also have alcoholic beverages when you want something with a kick. They have plenty of napkins on the tables - and you are going to need them! My knocks on this place is that onion rings, while tremendous tend to be a little greasy and I was surprised to see the chairs looking so ratty. It's already showing some rough age for a place so young. I don't mind so much - I'm not adverse to a divey place, but when you have "palace" in your name its not the look you are striving towards. Regardless, the servers do keep the place clean I must say. Don't let those little knocks stop you. It's a good choice when you are in the mood for a burger and a worthy addition to the many quality burger establishments available nearby.
(4)Jess W.
Bobby's burger palace is Bobby Flay's new fast casual restaurant. We came here for lunch on a Saturday and while we didn't have to wait in line for long, finding a seat was tough! Alas, we were able to snag a seat after stalking some other diners before our burgers came out. The burgers were okay and the menu has a full range of southwestern options. Honestly, I don't think that it's worth the price. A soda, side of fries and a burger came out to nearly $20!
(3)Esther H.
The best burger place I've ever tasted! I'm a Bobby Flay fan so I was expecting a lot from this place, and it most definitely exceeded my expectations. I got the LA burger (cheddar cheese, tomato, guacamole, and watercress), and it was amazing! The price is reasonable (around 8-9 bucks). The sweet potato fries are good as well! I will most definitely return to Bobby's Burger Palace!
(5)Timeeka M.
The customer service here is excellent. French fries will have to be purchased separately. You will have the choice of how well your meat is to be cooked.
(3)Evan B.
I rarely ever do this, but I feel this is necessary after the experience I just had at the Garden City Location of Bobby's Burger Palace. Let me get right to the point: the meal was awful in every way. The portions were extremely small and the food was not good. It was terrible. Frankly, after eating there, I wished I had gone to a fast good place. I was expecting a burger that Bobby Flay had designed. I ordered the Palace Classic, medium well, and it was dry and flavorless. I had it with sweet potato fries, which were nothing special, and a vanilla shake, which was very small for five dollars. The meal I ordered cost around $17-18 and after eating it, I did not feel full at all. That is shameful that I spent nearly $20 of my hard-earned money on what should have been a complete meal that was less filling than an appetizer at most restaurants. I was shocked how bad it was. I thought even BurgerFi was better than this place and would have rather gone to All-American than both of them. This was not high quality food, but the prices were certainly high. I rarely write reviews, but this place was that big of a rip off. Even the service was lousy. The waitress spilled the toppings of the burger on to the table and then said she would bring new toppings, which of course, she never did. Then, we each asked for a glass of water, after spending a total of nearly $80 on our meal, and only receive two water glasses. Just shameful. Save your hard earned money and don't even try it once - you'll regret it.
(1)Ana Q.
The burgers were done very well, they got the temperature perfect medium rare and rare for my husband. The fries were pretty good crunchy but not perfect, also the onion rings batter was seasoned perfectly except they needed to be a tad be crispier. The milkshakes and drinks are a bit over-priced since the portion is really small. My family and I really enjoyed the overall atmosphere since it has a very "old school" feeling the the way things are run. You go up to the counter and they take your order, then they serve it. Service was really fast and the food tasted really fresh and delicious.
(4)Valerie B.
Two stars because the food is pretty good. But I am pissed off. I push my mother in a wheelchair because she has a hard time walking and getting into this restaurant is a Pain in the Ass! The door are hard to open and push a wheelchair in at the same time. They do not have a button to press that opens the door for you. At one point the door closed on me and cut the top of my foot. And there's two f'in doors! And did anyone in the BBP offer to help us? NO! No one helped us. It was ridiculous. And still I had to navigate the wheelchair through the rope line. This place was terrible and I'm not sure I would want to come back because of the obliviousness of the staff. This place needs to be more handicapped friendly!
(2)Jessica S.
Cant believe I waited soooo long to try this spot! Walked by it a million times, not sure how I could play my boy bobby like that! ....lol The place: In the mall but you can only enter from outside....WEIRD ....but okay. Place is kind of small has a few "s" shaped tables that sit about 10ish. ONLY one bathroom....meaning for one person at a time...YIKES! Gets packed and seems like its always occupado! The process: Place your order, take your # and have a seat and wait for the food to be brought to your table. Didn't wait long for our food. Free refills on fountain drinks. You can order your burger anyway you want it cooked....I got medium well. Got the CRUNCH burger, cooked perfectly, juicy! Crunch is topped with cheese and potato chips....YUMMM....on a sesame seed bun. Also got sweet potato fries....also really good...came with a side of tangy honey mustard. Menu is okay....they have different types of burgers like the LA and Miami....varying from blue cheese. ..beacon...and avocado relish. Also have salads and a grilled cheese on the menu! OH YEA....and they also have a grilled chicken option....which you know I love! Will DEF be back!! Great burgers and great service! Bobby Flay is a Brooklyn boy, so hes REPRESENTIN!
(4)Kerri O.
Came to BBP twice now and I like this place. Its more a 3.5 star but because the price is pretty cheap here I am giving it a 4. All burgers are around $7 which I think is pretty cheap although I am surprise to read some yelpers think its pricey here consider places like zinburger/bareburger are around $15 per burger.. Their system is pretty simple, you go in and line up to place your order, find a seat and they will bring you your food. I tried their brunch burger and dallas burger and both are pretty good. Hubby tried the vegas with potato chips as a topping and its def interesting. The buns could have been better but the beef/turkey all cooked really well both time I was here. Their potato fries and sweet potato fries are really good with perfect crunch. For $5 you can get both and the portion is pretty generous. Soda is with free refill also! Dont expect any gourmet burger or anything that will super impress you here, but dinner for 2 for about $25 and you get a pretty good meal and I am sold. Will continue to come here whenever i go shop at the mall, thanks bobby flay!!!
(4)Serena S.
Bobbys has a pretty wide selection of burgers that are pretty good, however if I'm being honest, I can't say that I was wowed by any of them. Their onions rings are really good but I didn't come here to rave about them. What I did come to rave about is their vanilla caramel bourbon milkshake. If I could drink only one type of milkshake for the rest of my days, this would be it. It is literally the most perfect mix of bourbon meets ice cream and to top it all of nicely, a few swirls of caramel simply make it the best thing you could possibly drink - ever.
(3)Shenae O.
Delicious!! I ordered the topless burger salad (basicaly a bunless burger). Normally when I eat a burger I need ketchup! Not here! It was seasoned so well I needed not one thing more. Great fries and onion rings too. Definitely a place to visit and revisit.
(5)Shira F.
Bobby Flay, you've done good. Was in the mall getting my phone fixed when I felt a pang of hunger hit my stomach. I've been reading a bunch of reviews from my yelp friends speaking highly of this place so I decided to pop in. I didn't really like that you have to walk outside to get in, especially in late January. Not cool. My sister and I were greeted upon arrival, placed our orders, and took a seat. Upon first view I found the place to be smaller than I expected. But, there was ample seating and it was far from busy when we were dining in. It took about 3 minutes to receive our burgers. My sister ordered the Napa and I ordered the classic but added bacon. We also got onion rings and fries. Burgers came out about 5 minutes before the rest of our order. That was strange for me. I wish it had all came out together, especially when it wasn't busy. As for the food, it was pretty good. Mine was cooked rare just how I liked it. But it wasn't special. Nothing particularly exciting about it, but I guess that's my fault for not ordering a more gourmet burger. I did love the bun it was served on. Though my sister enjoyed hers, the portion of goats cheese was a little overwhelming. Onion rings were on point. I wish they had some fun dipping sauce to go with it though. The fries were perfect and the fry sauce was spicy and addicting. Food was good, price was pretty good, and service was okay. I'd come in when in the area again, but there's always Shake Shack 10 minutes away.
(4)Richel R.
I love that this place gives you a choice of turkey, beef or chicken. I had never tried a turkey burger before, but after trying it at Bobby's Philadelphia style, who could resist? I also recommend chicken breast L.A. style. The french fries and sweet potato fries are so addicting. I was eating them on the way home after taking out, and finished them! If you're in the mood for fries, this is the place! The BBP fry sauce is way better than ketchup and has a tangy spice that reawakens my senses. Also, what burger/fries combo wouldn't be complete without a shake?! The milkshakes here are nice and thick. Dining in is also great. The seating is unique; they have front tables in S-shapes. All in all a very casual dining experience if you want a burger and fries, but it is a little costly. I recommend trying it at least once. I did and have been back several times!
(4)Scott S.
Very happy with the food on my first visit here. I ordered a simple bacon cheeseburger with cheddar cheese cooked medium with a side of fries. I sat down and within a few minutes my burger was served to me, cooked exactly as I asked for it. The fries were excellent, not too small and not too thick, cooked to a light crisp. The burger had good flavor and the amount of cheese and bacon was perfect, which was nice to see, as so many places skimp on either one or the other. I'll definitely be back again and will be trying out a shake. As far as price goes it really wasn't that bad. Cost me 15 bucks for a burger, fries, and a drink. Well worth it in my opinion, its not like you're getting a tiny burger king burger here, its large and filling.
(5)Kristy R.
I had no idea this existed at RF until a friend and I were shopping recently and happened to see it. It's a smallish location but still has plenty of seating. There are no individual tables and chairs. There is one long table that winds in the middle, and another by the windows. They also have hooks for your purse underneath the table (bonus points from me for that alone). The menu is printed on the wall. There are plenty of burgers to try, as well as a burger of the month. Neither of us were very hungry so we decided to go with appetizers instead. I got the 2 for 2 which for $4.99 gets you onion rings and sweet potato fries. Once you pay, you are given a number which identifies your order to the servers. Getting our food was a bit slow considering it was 9PM and the place wasn't even halfway full. I decided to check out the restroom in the meantime. Big problem here. One mens room, one ladies room, no stalls, just one bathroom for both. I can see this becoming an issue when it's crowded. When I returned, our food had just arrived. There are different dipping sauces and condiments at every seat at the table. I tried the BBQ, which was good, and the spicy mustard (also good). My sweet potato fries were awesome and flavorful, my friend's regular fries were just as good. The real disappointment came from the onion rings. I don't always eat battered food, but when I do, I want good freakin' batter. The batter here was meh and the onions they use were tough as hell. I decided to make it into a knife and fork job and cut the ring in half. Nope. Didn't work. Ultimately both my onion rings went to waste and I relied on my fries instead. Overall, it's not a bad place but it could use some improvement. I do want to try a burger next time considering that's what they're known for.
(3)Melissa W.
By far the best burger place ever!! 1)They cook your burger perfectly, if you want rare they make your burger perfectly rare, usually places end up making my burger medium rare 2)The staff is really nice and caring 3) They have the best milkshakes 4) Very clean
(5)Daniel P.
Nothing out of this world but the burger was good. Fast and good service. Will return.
(4)Gary F.
Great burgers, great selection and the staff are great! Everything is tasty! A little on the pricey side but well worth it! I didn't know the place was a booby flay burger place but it was so good it makes complete sense! Can't wait to go back
(5)Jenna G.
These five stars are solely based on the service I received while visiting Burger Palace on a recent Sunday PM. When I visited I was with my 2 children and they were causing quit a scene while placing our order. A nice clerk named Adam tried to cheer my kids up by talking to them directly. He was indeed able to calm them down by making great recommendations. Before we could even get to the table Adam had a high chair waiting for my youngest. Thank you burger palace for making this moms experience easier than anticipated.
(5)Tammy W.
I really like bobby's burger palace. The food is good and service is pretty quick. I've tried a few of the burgers and they're all pretty good so you can't go wrong with any of them. The fries are ok, not my favorite and they cost extra so it's eh
(4)Thomas B.
Not bad bobby not bad at all. Good alternative to a diner burger. Definitely dig the sauces.
(4)Sarah L.
Went back on Tuesday and I would guess he was the manager but he Was so so soooo friendly! Kept coming up to me to make sure I liked my food or if I needed anything else and made a couple jokes about the weather. Besides how friendly the staff was. The burger was amazing as usual. I got the miami burger this time.
(5)